Avoid Lamps plus if you're planning on spending a lot of money, instead of a one-off purchase. I did a test order at the Stevens creek store to decide whether we were going to spend a significant amount (indoor / outdoor lighting for an entire 6 bedroom home). I was told: We recognize that you're a member... But then, the invoice on the test order was NOT deducting the extra 10% on a clearance item. When I called the Lamps plus customer service, they said "our system is different from the Store system. Go back to the store" When I went back to the Store, they said "No, we're all under the same system" .. but when I asked them why the clearance discount was not taken off the invoice, they said, "you're not a member"... BUT, you CONFIRMED that I was a member (read above!) Would you spend 20 to 50K with this kind of company? read more

I was looking for a new mirror for my bathroom and was lucky when I walked into Lamps Plus on Stevens Creek and Cassandra approached me. She asked great questions and found some mirrors that she thought I might like. One was a square mirror that I really liked. I was not sure it would go with my new lights I had purchased. She asked if I had a photo of the lights, which I did. She then pointed out why the square mirror would work. she was very knowledgeable and answered all my questions. Now she has a new customer. I will always go to her for any purchase I might need in the future. read more

Jennifer and Cassandra were great help in helping us choose the correct light for our house. They had stuff expedited to us and we had it within three days. We are very happy with the choices that they helped us choose and would highly recommend them to anybody. Thank you very much you are greatly appreciated. read more

Great experience with this Lamps Plus store, will definitely come here first for any of my future lighting needs. Sarah was great and helped me find exactly what I need and then just took care of the entire order process. When I need to return one of the items, Cassandra was very nice and helpful as well. read more

I previously had a bad experience with Lamps plus but BANI, the manager, resolved all that in 3 days! She acted in a very professional manner and I really appreciated that! Thank you BANI! read more

Diane B, I chose to do business with Lamps Plus, after trying out other local lighting suppliers, recommended by our general contractor. I stayed working with Lamps Plus because of the genuineness and personal customer service I received from Linda Wright. She was extremely helpful in selecting outdoor, indoor kitchen and bath lighting fixtures, and 4 kitchen counter chairs. When I couldn't find fixtures on display that worked, Linda helped me to locate brands and styles in various name brand catalogs. I found her to be very professional, current with design trends and technically knowledgeable in all aspects of lighting. I will be back to purchase more fixtures for our master bathroom and bedroom remodel soon. Linda is simply the best, I recommend her to family and friends and they all love her! I am very happy with all the selections she recommended for our remodel. read more

A five star review for Maria! I made an appointment because I needed help picking out a LR chandelier, kitchen pendant lights, and an exterior motion sensitive light. Maria was friendly, knowledgeable, and energetic. It took extensive research to find just the right options, and she went above and beyond! I was very impressed with Maria's knowledge of lighting products, vendors, design and more. She was extremely patient with me and I can honestly say it was the best customer service I've experienced in years. Thank you, Maria! read more

I shopped at lamplus for years. They have enormous selection of lights and furniture. Customer service there is excellent. Everyone there is kind and courteous. Especially Maria Batista, she very promt and take her time to do research for her customers which is a plus. Excellent at getting back to customer for any questions and inquiries. I highly recommend lamplus because of the professional and excellent services the provide. I always get the warm and welcoming when I shop there. read more

Bad customer service, the manager is unfriendly and yaks while I'm sitting there trying to find my lighting... No one comes over even when no one is being helped. No more for this place. Waste of a drive.. read more

Excellent customer service that I find lacking in other businesses. Ordered 2 outdoor lights (on sale). One was to be delayed. I contacted them and expressed concern that they were matching items, and wanted either both or none. They searched through their store inventory, and pulled one to be shipped to me. Another order-received wrong item. They sent me a return label and said the product could be picked up at my house. Also sent the correct item right away. No-hassle return. Also broke one of 3 shades on a lamp. My fault-I knocked it over-which I stated in the request to purchase a replacement shade. They sent me one at no charge. Said they wanted mt to be happy. ABOVE AND BEYOND! read more

Both Cynthia and Cassandra have been awesome and super helpful, they helped us with many design tips ! we have purchased many items including chandeliers as well as area rugs, Console tables, lamps and many other accessories. Happy and would highly recommend this store! read more

One star only because it isn't possible to give less. Terrible customer service, overpriced mediocre products, inaccurate information online... on it goes. They kept telling me that having a cord stick out of the side of a "designer" lamp inches above the base and as visible as the bolt in the neck of Dr. Frankenstein's monster is an industry standard that doesn't need to be shown or mentioned in any way online. They definitely show the SHADOW OF THE CORD online but not the cord itself. In case you are wondering, it also isn't "industry standard" to leave the shadow of the cord in but not surprisingly they didn't have anything to say about that. I was literally contacted by a new customer service rep for each email sent which ultimately resulted in my being in communication with at least 7 different employees at the same time for the same case. There's nothing "standard" about using 7 different employees to handle one customer service case. The one thing they have proven is that they hold their customers to a standard that they don't themselves adhere to. Don't waste your time heading in or ordering online. They are not a verified seller from Amazon either so you will have to deal directly if you have a problem. This is exactly the type of business technology was supposed to lay by the wayside. I hope it comes soon for these clowns. read more

The Store Manager is great! I have been purchasing lightings from this place since 2013 for my different home remodeling projects! One of my bathroom light was dead for no reason after 1 year of usage, the store manager stood behind their products and immediately issued a lighting replacement for me within 1 day. This place has great products and amazing service. My first store to shop for lightings! read more

I was so pleased that my Open Box Lamps Plus purchase came in a totally recyclable box. It had paper tape to close it, and carboard inner supports to prevent breakage. Kudos to Lamps Plus. I will always buy from you! read more

Horrible customer service. They misquote stock and after you drive 25 miles have no explanation as why the product is not in physical stock. Worse still, they seem to hardly care and offer no apology or compensation. Avoid this location if you can. read more

I am so happy with the service I received here! I had ordered a lamps plus chandelier and it was delayed in its delivery from FedEx. I had an appointment with an electrician to install and the chandelier still had not shown up. I went to the Stevens Creek store and talked with the manager Casey and he helped to make everything all right. I felt so well taken care of and I will definitely return to give lamps plus my business as much as I can due to this wonderful interaction. Thank you so much Casey and the wonderful staff at lamps plus on Stevens Creek. read more

I went in because one of my light fixtures in my bathroom broke and I thought I had to buy some thing now! The staff was so helpful and actually fixed my lamp so that I could walk away with my current fixture! They went Above and beyond to help me out. I will buy all my lamps from this location!! Amazing customer service. read more

Sara went above and beyond the call of duty when she helped me not only get a light fixture as quickly as possible. ( I had the electrician working at home already) but also helped me find and gave me complimentary the missing parts for the light fixture I had bought from Crate and Barrel. I have missed this helpfulness in staff as more and more people working in stores have no idea about how merchandise works. She helped me fix a problem and advised me a work around as well. Thanks Sara for saving the day. read more

We went into Lamps Plus today. Received great service from Cynthia Levinson. She went above and beyond , helping us.

On 12/29/19, I placed an over the phone order for a chandelier with the plan to pick up item at this location. Blossom Hill location did not have it and advised if I provide my credit card to place chandelier on hold, my card would not get charged until I arrive to pick up item at Stevens Creek location. Upon arriving to store to pick up chandelier (which cost $546.-), my mother and I were greeted by sales representative Samantha. She was extremely nice and helpful. Initially we planned on picking up chandelier, but then we saw another chandelier which we loved. We thought it would be an easy transaction to just cancel the other order and purchase the one we seen in store. Afterall, I was told my card was not charged. Let me state, if you are told that your card will not be charged and will just have funds placed on hold. This is FALSE!!! Our card was charged twice and when we confronted the store manager Nick he also advised our card was not charged. Well, if my mother and I are looking at our online banking account and it reflects that. I think I'm going to believe what I see on my account. Nick simply advised that it may take a day. My mother called the following day and spoke with Barbara and she wasn't helpful either. She suggested we call the bank. However, the bank advised it is LampsPlus responsibility to correct this. Needless to say, we were just going in circles and nothing has been resolved. Today, we are still trying to get the refunds reversed and now are being told it could take up fo 5 business days. Mgr Brian was not helpful and the staff just appears to have "oh well" mentality. Apparently, these people to care because it's not there money. When I requested corporate contact number Mgr Brian hung up. I called back and it was provided by other staff. Initially what we thought was a good experience buying a chandelier after remodeling our home. Has now turned into a real bad experience!!!! I will never do business with this company. I still need other lighting fixtures for my home. But I will not do business with this company. Buyer beware if you buy something and expect a refund, God knows how long that will take. It appears based on reviews, I'm not the only one who has experienced issues. I have called corporate to escalate this issue. CEO Dennis Swanson and CFO Manja Swanson should read this. DO NOT shop here!!!! read more

I went in looking for outdoor lights to go next to my front door and in front of my home. I was greeted right away by kahlani and she said she was finishing with a customer but would be right with me. I said not to worry because we wanted to look around first. Once we found some we liked, Kahlani came back over to help us. She was super knowledgeable about all the lights and even the inventory. We needed photocell on our lights but we liked a light that did not have photocell. She was able to give us all different options of what we could buy or what we could do. She told us about lightbulbs that we could buy that basically do the same as the photocell and can turn on and off automatically with daytime or night time. I didn't even know that existed! She did not have 3 lights in the store so she said she could have them shipped to my house in a week or less. She checked us out and we were out super quickly! Best experience at a lighting store we have had or even a retail store. We will be back for all of our other lighting needs and maybe some accessories. read more

I was in this Lamp Plus store to buy lamp fixtures for my bedroom and lighting for my living room. The associates in the store were very helpful and friendly. This store has an amazing customer service with a lots of knowledge. I got the lights I needed and was very happy. Great store. read more

This review is for Sarah Gromer. I went into this showroom over the holiday weekend and was greeted by Sarah, she went above and beyond to help find the perfect lights. She was so knowledgeable and I will recommend her to all my friends and family. The only person I will work with for my lighting needs. She is the best. read more

I had just moved and decided my new place could use some new lighting. I was very pleased with the variety of lamps. I was helped by Bani, the assistant manager, and she was very knowledgeable and went above and beyond to help me. I would definitely recommend Lamps plus for both variety and customer service. read more

I am beyond happy with the service, products and pricing I found at Lamps Plus. Thanks to the manager Joshua, I purchased 6 amazing fixtures for my home. Now installed, all pieces make such an amazing statement for my newly remodeled home and work perfectly. I will certainly continue to shop from this Lamps Plus and will highly recommend it. read more

They sell really cheap lamps if you catch them at a sale. Theirs a large selection and the staff was friendly.

Gosh, I do not even know how this chain survives with horrible process, validation and orders. 1. We ordered couple of vanity lights and were informed, we should get them in couple of weeks. No response after the order. On calling them, they realise, none of what we order is in stock and have been discontinued! 2. We order again. Same thing, except, only one light is backordered, so they cancel it automatically via text. Second light comes in brushed nickle instead of chrome and we cannot return it! They will charge us stocking fee 3. After 10+weeks, I get a pending charge on my credit card for all the orders that they had cancelled/back ordered or discontinued. Threatening me that they cannot cancel my orders and I will need to pay restocking fee! Pure harassment and worse customer experience. read more

I just moved into my new house, and I purchased a ceiling fan. The associates at lamps plus were very respectful and helpful.

Got a sweet deal on a modern Asian looking floor lamp as part of their ongoing summer sale. Yes, it can be difficult to get service here (can you say understaffed?) so I recommend playing hooky on your lunch hour and going late morning to mid afternoon to beat the after work circus. And the Russian manager dude was quite friendly, professional, and just all around helpful. read more

My mom paid $45 for their delivery service. She performed errands all day long and came home to a huge box on her front door steps. With some effort, she pushed the box in, opened it up - and it was her armchair! The company never called or emailed her and did they request a drop off day. My mom complained to management and questioned why they did not require a person to sign for the delivery and why did they dropped off the furniture without coordinating with her. She reminded them that she cannot lift heavy furniture and is 72! The manager said, "It's not our policy to require a signature." Excuse me, dropping off furniture and leaving it at the door in a huge apartment complex could have resulted in neighbors stealing and at the very least, a petite grandmother who can't move the furniture indoors! Do not go here. They give such bad delivery service. read more

This lighting store has a pretty good selection of different lighting fixtures. Outdoor, ceiling, wall, floor torches, desktop, etc. The prices are pretty reasonable, as everything is tagged with sales prices much lower than the original (whether or not they ever sold it at original prices!). The service is fairly knowledgable and helpful, although it can be busy, with a lot of people asking questions, so you have to wait your turn. They do have several PCs where you can look up different fixtures and get more specs. Returning a defective floor lamp, the service was straight foward and problem free. A choice of replacement or refund was promptly offered. read more

I ordered a lamp from them about two weeks ago (employees are only nice when you're "purchasing" something). Came into the store to pick it up, was dissatisfied with the lamp after seeing it in person, and decided to return it the same day while we were there. Unfortunately, we were helped by this lady with long brown hair and glasses (on a Saturday afternoon). She was completely rude to us just because we were "returning" something! Wtf? If I'm not satisfied with your product, then give me my money back! Well, I didn't say that, tried to be polite, etc. She makes someone else help us with the return and kind of tosses the papers at my face. I'm thinking, "You stupid b**ch!" Now that I think of it, I wish I actually said that aloud. I'm not one to curse at people, but this lady was terrible. She should be fired. She can't do a simple return? C'mon, woman! Bottom line: Don't come here if you may decide to return an item that you're dissatisfied with unless you want to put up with a bad attitude. And, please curse them out for me if they do attempt to treat you badly. read more

Lamps Plus is an amazing store. We purchased a lamp almost 10 years ago and it broke. We brought the lamp back to the store, they fixed it and also refit the electrical wiring, all for free! We can't imagine a store with better service and attention to their customers! Mek, is unbelievable! read more

Horrible service! I also give 1 star for the lamps selection that they have, but be extra careful when you buy stuff from them. I bought 1 single floor lamp at their store and took it home with me. After mounting the lamp, I realized it wasn't working, so I went back to the store the day after to get a replacement, and they didn't have it in stock, so I asked for a refund, and they said they could give it to me once I handed the card with wich I bought it with. Are you serious? In no other stores they have never asked me for the original credit card for a refund! I did not have the credit card with me, cause I it was my husband who bought it. I asked them if they could give me the refund in cash or in my credit card . They said it was impossible. IMPOSSIBLE? really? After trying to solve this problem for almost 2 hours talking to them and trying to figure out a way to have a lamp right on that day, I agreed on having store credit and come back the week after to get my lamp. The week after came, and I called them. Another 1 hour on the phone because they made a mess and they had no idea of what happened to me, long story short, they did not ask for the lamp for me so it wasn't in stock still.There it goes... another week without any lamp on my office. Besides all these problems that I had (Not being able to get a refund for a DEFECTED lamp). What really pisses me off is how they treat people and how SLOW they are. They are very impolite and not prepared to work with costumers. They have even put my husband and I on hold on the phone without giving us any notice, just because my husband was getting nervous with them for how they were treating us on the phone (See, they did not hang up on us, just put us on hold so that they wouldn't have to listen to my husband's complains... 3rd grade much?). After all, the lady called me back and said they will order the lamp for next week. Hopefully that one won't be defected, and hopefully when I get there next week I won't have to spend hours to get what I want: a simple floor lamp! UPDATE: They got the lamp, called me to go pick up. I asked if they could assemble it to me, since I did not want to get home and realize I got another non working lamp. She replied: "Sorry, no one has time for doing this to you right now". read more

This place is cool. There's a huge selection of lighting ranging in price anywhere from $50 to over a $1000! The nice thing too is they are more likely to be able to order you a replacement for a broken part than at Home Depot. The salesman Levi helped me check on the availability on a replacement part, which is important if I'm going to spend $250 on a floor lamp that could break if I move! You do kind of have to hunt a guy down to help you, but once you keep looking and staring they get the point that you need help and come over, haha. Levi was very helpful in advising what sort of lighting would be best for my living room, and so I ended up going with a torch style instead of a floor lamp with a shade (only good for a small area). He also listened to what I wanted without me having to repeat myself over and over again. read more

Great lighting experience!! I am a realtor and interior designer and worked with Melissa Parker today. She helped me find the perfect light fixtures for a high end listing in Monte Monte Sereno I am preparing for sale. After trying a number of the online resources that I always use that are retail and trade and was not able to find anything at all that was great style, function and availability was a huge problem. I need it within one week!!! I'm so happy I drove over to Lamps Plus and Melissa helped me navigate everything and we found the absolute perfect, beautiful drum light and drum chandelier, right price, and AVAILABLE!! Amazing! Thank you Lamps Plus, you have a great store and fantastic tram member, Melissa Parker!!! I will try to post pictures when installed! read more

We needed 2 ceiling light fixtures during covid so I looked online and then ordered through the store. I needed something fast so it had to be in stock at the store. You can easily identify which ones are in stock at the store because it will say, "ships today" online. The lady who helped me at the store was Bani and she was great. I did curbside pickup with Bani and even returned one curbside which Lisa helped me with. Super easy, very pleasant experience. And the lights are gorgeous. read more

Super racist store worst lamp store I have ever entered. We walked around the store for 30 minutes. We never got helped or even got asked for help and we passed by employees many times who were not even busy. Every other customer who walked in got asked for help or got helped who where not of my race of course. I will never come to this store again or will I advise anyone to come to this store. read more

Kahlani Anderson at Lamps Plus Stevens Creek has made our shopping experience outstanding. She is a true professional, very responsive and talented in helping us find the perfect fit for our spaces. Very helpful with important details such as style, size, budget including how high we should hang each chandelier. We recently redecorated our dining room, entry way, kitchen nook, and family room. Kahlani carefully considered all the elements important to us and offered a variety of options. We now have three chandeliers installed and received many compliments from family and friends. We just ordered two wall sconces and felt compelled to compliment Kahlani with this review. Thank You! read more

Thanks Cynthia L. Who helps find the products desired looking for. Lamp Plus has been my favorite place to shop for my lightings needs.