I stayed in this Marriot for three days. I noticed that I did not have an aching back when I woke up each morning. I forgot the peal back the sheets and look at the mattress brand and style. I called the hotel a week later, hoping someone would be able to help me. I left a message with housekeeping and, in fact, Deborah Lee called me back with all, the details in just a few minutes. I would recommend this hotel, highly. And ask for Deborah, and tell them that Sigmund sent you. Sigmund read more

The plough restaurant was terrible. They really need a revamp. Our dinner was ruined. Food was not edible. Bartenders were amazing. The rooms were kinda dirty I have to say. I was not impressed at all with this Marriott. I won't be back. read more

Beautiful and large hotel, plenty of amenities. Only complaint - the elevators!! Absolutely not enough elevators for this sized hotel. We ended taking the stairs up and down to our sixth-floor room on more than one occasion. Not the end of the world, but it was a common complaint I heard from many guests. That being said, I would absolutely stay here again. Tremendous location, good on-site dining options. Quiet (despite staying over on a Saturday night). read more

My husband and I spent a night here last weekend for a wedding we were attending, and the registration desk ended up charging our debit card twice. It put us into the negative to where we could not use our debit card that weekend. When my husband called and spoke to a Marriott representative, they said they could not see it on their end, and it would have to process out. They opened up a claim and communications went from someone on a phone to email. Our account is now straight BUT we still got hit with the overdraft fees and the HUGE inconvenience. No apologies from Marriott but a "sometimes these things happen". We have been staying at Marriotts around the country for years and I'm sorry .....this one needed to do better!! Some form of apology or a discount the next time we stay would have been the RIGHT things to do! read more

Anytime you arrive somewhere and they give you freshly made whoopie pies before anything else happens, it's bound to be a good thing (I preferred the peanut butter). Perhaps I'm confusing regular Marriotts with Courtyard Marriotts, but this hotel is much nicer than I was expecting (and MUCH bigger). Although, it should be at the rates we were paying in Lancaster. Either way, no complaints at all about the stay. The bed was fantastic (some folks wanted to steal pillows, but I wouldn't allow it), the shower pressure great. All the staff members we encountered were friendly and helpful, and the entire, huge place was spotless. The Bath & Body Works toiletries are a nice touch, and really the amenities all around were more than satisfactory. It might not be the cheapest accommodations in the city, but this Marriott is a good hotel in a good, central location. read more

Lancaster Marriott at Penn Square - Pool. - Hotels Near Me - Lancaster, Pennsylvania

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This was an absolute treat of a hotel to stay at. The staff is wonderful, the restaurant (during breakfast times) was good, and the bar area was a good time with pretty good happy hour prices. In addition, the concierge lounge on the 18th floor proved to be a welcome getaway in getting hors d' oeuvres, alcohol (on an honor system where you fill out a paper with your room # on it), soda, and other snacks. Parking is within an adjacent garage area that you have to walk toward the rear area of the hotel to enter. This Marriott is massive. While it seems to be "just another downtown building" from the outside, the lobby that links to the convention center seems to go on, and on. The room itself was quite comfortable. You can tell that Marriott spent some serious money within this location due to it not having that typical old and not renovated type of feel to it. The hotel's location is right in the middle of downtown Lancaster. If you don't want to eat within the restaurant, you can walk across the street to Subway or any number of eateries that are about 1-2 blocks away. While the breakfast can be somewhat pricey, its worth a try at least once. Lancaster Marriott, I will be back! read more

Hotel front desk told me that they had to remove all the microwaves per the fire Marshall and they only have one microwave on site. Feeling sick during my stay and I can't heat up soup. I asked for very hot water. Nothing zero accommodation. I'm sorry if you have a fire hazard in a hotel where you are to remove microwaves from the building then it shouldn't be open for business. Also they need to fix their shower heads there is zero water pressure it just drizzles out. This hotel looks good on the outside but that's just lipstick on the pig. Once you pull back the sheets you'll see hair, blood stains, piss stains, and even food. read more

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The outside of this hotel is lovely. The common areas are typical but the guest rooms leave a bit to be desired. Decor is minimum. They definitely weren't as clean as I would have liked. I found cut toenails on the floor. I know -- it is gross but it was there and the primary reason for the two stars. The more that I looked, the more I felt that the room wasn't deeply cleaned. This hotel is noisy and full of activity. Kids were running in the halls and overall, it was just loud because of the dance competition activity. Restaurants are good. We had a good dinner and breakfast the following morning. Starbucks menu was limited but it was fine. read more

The hotel is located in the heart of downtown Lancaster. From there you can walk everywhere in the city: dining, services, sightseeing. Beautiful façade, with a modern interior. There is a historic house that they preserved by incorporating it to the side façade and one half of the house can be found inside the hotel. At the lobby they keep a large water dispenser, which they change the flavor daily. We had a wait at check in and at check out. It is a busy hotel with lots of activities ( weddings, business meetings, seminars, etc.) for just one person to handle. The person at the front desk did apologize, and was very nice and helpful. The room we stayed was 907, which had a nice city view and CLEAN. It was spacious and comfortable, with all the comforts that you expect at this level of hotel. The bed was comfortable and the bedding was clean and all white ( therefore can't hide dirty). It had a nice coffee station. However, for the level of this hotel it would have been a nice touch to have a couple of bottles of water in the room. The bathroom was more spacious than other hotels of the same size bedroom. Very nice Toiletries. In the exercise room they keep a bowl with fruit, nice touch! read more

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Great place to stay. My second time here. I will stay again when back in town. BE CAUTIOUS! The room was so clean that my wife hit her head on the shower door thinking it was open. Almost knocked herself out! She was eager to see what kind of shower gel and shampoo they provided. Rooms updated and modern. Struggled with the thermostat. Operator error I'm sure. read more

Have been to Marriott Penn Square numerous times over the years. When the M Club opened off the main lobby the breakfast and evening snacks made every stay feel a bit special. When Covid hit, the lounge was temporarily closed. Then it finally reopened mainly for breakfast only. I was told 6 months ago that the hotel's intention is to restore the M-Club to morning and evening refreshments going forward. That has yet to happen. Coffee is only available until 5pm, after which, the doors are locked. A disappointment, as all the other full service Marriott's I have been to this year offer M-club hours till 10pm, which also includes warm hors d'oeuvres and pastries. read more

We had a great overnight stay this weekend at the Marriott Lancaster. We came into town for a wedding and this hotel is where the room block was. I requested early check in when I made the reservation a couple of months ago but found out I was denied it the day before checking in. Since we were coming from three hours away, we took our chances on arriving 30 mins early in hopes of getting in to our room before 4 pm check in anyway. There were 4 other weddings there so there was a little line to check in but we were able to get into our room at 3:30 pm after all. I had done online check in that morning on my Bonvoy app so I am not sure if that helped. It looked like a decent amount of others checking in were waiting in the lobby with their bags. Our room was beautiful and clearly recently updated. Absolutely loved the large shower and wood floor. It was clean, sleek and modern. The downfall to the hotel which it seemed everyone I encountered complained about was the slow elevator service. There are only three elevators and it seemed like you were always waiting at least 5 minutes for one to come. I had requested a high floor room which we thankfully didn't get because we always ended up taking the stairs. Would definitely recommend this hotel if you are in the area! read more

I'm a bit conflicted with this Marriott location. First, the property is beautiful both outside and inside. The location is perfect in downtown Lancaster right next to dozens of restaurants. My rooms were nicely appointed and very clean. There were a number of areas, however, where this property needs some improvement. Now I realize that we are coming out of a pandemic and Covid has forced numerous changes in the hospitality Industry, but we've been doing this for a year and a half now, and I think it's reasonable to expect certain things. Since the club lounge is closed, we were provided with breakfast vouchers, a pretty standard and acceptable amenity, although I hope the lounges at Marriott properties reopen in the future. We used a voucher one morning at the property's breakfast location and were impressed. The restaurant was obviously understaffed, as is the norm right now, but our waitress did a admirable job keeping up and is an asset to the property. Unfortunately, we were never informed that none of the restaurants would be open for breakfast the next day, so we wasted our remaining vouchers and were relegated to some prepackaged junk at the on site Starbucks. Some clearer communication would have avoided this and is something I expect at a Marriott. I arrived early at check in at around 1245 to see if, by chance, my rooms would be ready and to remind the front desk of my request for adjoining rooms. I had contacted the hotel the day before and requested adjoing rooms and was told that would not be a problem. Unfortunately, when I asked in person, I was condescendingly told that it was too early to check in and I should wait until 330 pm. When I returned at 5pm, after no further communication or mobile key, I was informed that my two rooms were in separate towers, and separated by 5 floors. This hiccup took about 25 minutes to clear up until I settled for rooms on the same floor at opposite end of the corridor. Not optimal, but acceptable. I asked the front desk what level the pool was located and told the 5th. I got my young son ready and headed to the 5th floor, only to find the pool was closed. These things happen, but again, this could have been communicated to me when I asked for the pool location. Overall, while I'm aware that Covid has forced some difficulties and changes for hotels, proper training and communication alleviates much of the shortcomings. This location seems to be lacking a bit of both. I've had 80 stays in the first 6 months of 2021 and this Marriott location has been the first location that has really struggled with a reasonable expectation service. This is a shame since the property is fantastic, in a great location and rooms are clean and nicely appointed. But when you charge 250+ a night, in Lancaster PA, a certain level of professionalism is reasonably expected, I've had better service at 90 dollar Springhills this year read more

This property is getting ready to go through what appears to be a large renovation. I was in town for a conference and as a titanium member I have high expectations of Marriott. Good to know when I return next year the renovations will have been started and hopefully close to complete. I will start with the room. I did get a corner room but it was Dingy and dreary with ripped drapes and Old furniture. The bathrooms are tight in space, and the toilet paper holders mis-aligned and tp roll would not roll and the tp roll had to be taken off to use. The breakfast buffet was the highlight of the property. Nice selection of breakfast foods.. all well prepared. The staff was nice so no fault to them that the property is In disrepair. Location is good for downtown and being connected to a nice convention center is an added bonus. read more

Beautifully designed and newly renovated. Prime location with lovely views from the rooftop deck. Pricey---rooms and food. Great for special occasions or a trendy night out. read more

Great stay only down side you need to park in a parking garage $20 per day. Pool was closed no free breakfast, the bar closes at 10pm

A very central and upscale Marriott given the variety of other offerings. The buffet was very good especially the omelets! The beds were soft and firm and the bathroom was very clean. The gym was brand new and the pool relatively clean. Temperature of pool should be increased. Try to use your Aaa card on the Marriott site to get discounts. Walking distance to really high quality coffee shops. Garage is attached- park on 2nd floor to walk bridge to hotel. Would return! read more

Lancaster Marriott at Penn Square - Double beds - Hotels Near Me - Lancaster, Pennsylvania

Definitely not what I expected. Very disappointing stay! Images of the hotel can be very deceiving! I chose this hotel based on reviews of cleanliness . Upon arrival the room seemed to be clean but that was definitely not the case. My room consisted of 1 queen bed and a pull out in which i had to call to the front desk several times for linen that was supposed to be placed in the room when i arrived . I called several times before receiving the items at 11pm in which i had to keep my children awake who were tired from spending the day at Hershey park. The worst part is getting into the long bed thinking i had clean linings to find the comforter tucked inside of a sheet to present as clean but finding out that was also stained. How disgusting and disappointing.When notifying the front desk i was told i will let someone know . No follow up or anything . Check your linings!!!!!!!!!!! read more

Lancaster Marriott at Penn Square - Hotels Near Me - Lancaster, Pennsylvania

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This a beautiful hotel in a historic building. With some exploring you can find a historic home built into the convention center and a preserved part of the Underground Railroad. The room was beautifully furnished and spacious. We appreciated the beautiful bathroom and updated shower. We also enjoyed the smart TV, where we could access streaming platforms. We enjoyed the proximity to downtown and exploring the shops and restaurants. The only snag was upon check-in. We prepaid for the room and the staff member at the desk has some confusion the with correct credit card number. However it was quickly and promptly resolved. read more

Very nice and quite impressive. I was treated like a VIP from the time I checked in. The gentleman who checked me in let me know all the features of the hotel, showed me to the elevators and remembered my name throughout the stay. You can tell this hotel has some true history behind it. To start you can either valet or self park. Valet was over $30 per day while self park was just around the corner into the garage which has a skybridge on the second level to the hotel and convention center. The lobby area is large and open. They have a restaurant and bar area which are quite vibrant in the evening. Very nice fitness center/spa and pool on the 5th floor. A few machines, but also free weights, ellipticals, cycles and treadmills. All well kept and new LifeFitness. The hotel is quite secure. You need a room key in order to use the elevator. The concierge lounge is on the 18th floor and had light snacks, hors D'eouvres in the evening along with soft drinks and liquors. In the morning they have hot & cold breakfast. Located at Penn Square and is an easy walk to most other bars & restaurants. read more

Great upscale hotel option in a Fantastic location to see what downtown Lancaster is all about! Location: The location is excellent. The hotel is located in Penn Square which is a central location for Downtown Lancaster and easy to find - we stayed over the Holiday season and really enjoyed the carolers in the morning. There are tons of different bars and restaurants within walking distance, from diners to white tablecloth dining. The hotel is attached to the convention center so it's a no-brainer for convention goers. Facilities: This hotel feels and looks how I'd expect a Marriott property frequented by business travelers. The facilities are nice and elegant but not by any means luxurious. The hotel offers a pool and spa, however I did not visit them so I won't comment. While the hotel hallways and lobby, especially the lobby restaurant, felt a little dated - the room fixtures were modern. We appreciated the very modern TV system which let us connect our Netflix (and similar) accounts as well as plug in a laptop or game system using an HDMI cord. Bed was comfortable and comparable to what you'd find at other Marriott properties. No complaints on the bathroom - the standard room had the typical shower/tub combo. Only thing is I wish our room had had some sort of couch or chair besides the desk chair to lounge in. Food: The hotel offers a restaurant and room service. We only ordered room service so I will review that. I wish there had been more dinner options for room service - I struggled to find something affordable. In the end I had the wings which were just OK and came out to $17 before delivery. Room service comes wrapped up in a takeout bag rather than on a rolling table, but I guess this is a no-frills property. Overall I'd strongly recommend going with one of the plenty of fabulous restaurants within walking distance if possible - you'll get much better food, more options, and save yourself some money! Service: The staff at this property goes above and beyond! From check in we were greeted with a smile and everything the hotel has to offer was explained. I had forgotten my toothbrush and when I asked if they had any spares the front desk attendant was happy to grab me a tooth brush and tooth paste from the lobby boutique at no extra charge! A minor hiccup in billing was quickly resolved with no fuss. Overall great service! I loved that at checkout I was asked if everything was "perfect" with my stay - it shows that the staff at this property truly cares about the guest experience. Value: I stayed in the Standard room on a Friday night for a rate of $160/night. This felt like a very fair price to me. Under similar circumstance I would have paid up to $195 a night. Of course, you'll have to consider external factors (holidays, events in the convention hall, etc.) but $195 or under seems like a good rule of thumb for this property. read more

We were scheduled to have a room block contract for our wedding coming up on April 10, 2020. Worried about the contract I was concerned about reaching out to have to cancel our 40 + rooms we promised them throughout that weekend. With a normal room block contract and us being that close to the date, we would have had to upkeep our end of the deal to fulfill the space they reserved for us that weekend. Without any hesitation and question, they dropped the contract no questions asked and apologized for us having to cancel our wedding. Service was outstanding and couldn't have been more comforting in this very difficult time for their business. Thank you Lancaster Marriott!! read more

Stayed here for the weekend using points. Otherwise, its over $400 (inc/taxes/fees) for a night on this weekend!. New York or A/C rates, but Marriott is the only real game in town. They have wedding venues and the convention center is here. Convenient parking garage ($15). At check in, the very personable front desk, told us they had 7, yes 7 weddings that weekend. I assume some were on Sunday and I'm sure most would agree, Sunday weddings suck. Beware of GPS taking you through some sketchy areas to get here. Remember this isn't the Amish part of Lancaster County. That said, even though we never saw one cop the entire weekend, the Penn Square area looked pretty safe. Three punks on bikes riding the sidewalks, forcing people out of the way, was the worst we saw. We tried to get some drinks up at the Exchange rooftop bar but the gatekeeper "claimed" it was all booked up at 5:30. I guess us older folks aren't part of their "vibe". You have to inconveniently go outside the hotel to access the bar. We tried the lobby bar. No 2 seats together. Too many people drinking by themselves. So we walked around the Square looking for a bar. Plenty of choices. Sorry liberalflag place,you probably don't share my values, so you're not getting my money. Ended up at the Tap Room. Nice selection of beers and ciders. Our king room was standard. Strangely, no carpet. Provided soaps and gels had weird ingredients, like Frankincense. Yes Frankincense. No myrrh, in case you were wondering and yes, you were wondering. Normally, fancy hotel soaps are a treat for me, since I'm an Ivory soap guy, but I wasn't taking any chances on having an allergic reaction. A total body rash can ruin one's weekend. The shower was modern. It had the rain shower head and a bidet wand thing. Surprising how much the wand flakes off stuff back there. The dingleberries never had a chance. Anyway, we were concerned about wedding guests coming back to their rooms and continuing the party. Didn't hear a thing. Don't miss the Central market when it's open. Go early. read more

Garbage rooftop restaurant. You'd think you're entering an exclusive club in DC, not an average joint in PA. Pretentious doorman told us reservations were required when we had called ahead of time and told they were not. This will eventually turn into an empty space they'll be able to use for weddings etc. since they obviously can't handle the communication it takes to run a bar/restaurant. We ended up at the rooftop bar next door which was quite nice. read more

You have to love crossing over from NJ to PA - not 100 feet into the state and you're bombarded with billboards for fireworks, God and repenting, and guns and ammo. (Oh, and Cracker Barrel.) This was our second time doing the family vacation in and around Hershey Park but our first time staying in Lancaster and we loved the Marriott. Driving to the hotel there's a few rough patches and you start to wonder how safe it's going to be but then you arrive and you can breathe easy. The hotel is big, clean and smack in the middle of everything. You're within spitting distance of countless bars, restaurants and shops. And during our stay we basically had the entire pool and hot tub to ourselves. It only took my kids a day before they knew the layout and wanted to stay forever. (Perhaps I should be concerned that I have future Howard Hughes on my hands?!) Cheers to the bartender Kevin - who not only made us our first Negronis the first afternoon but the one night we were White Trashing it and brought down a bottle of our own wine and he was totally cool to open it for us so we could venture back to our room on the cheap. read more

While this is a very nice hotel and our first night went well, we were harassed by an employee named Corinne on the second night. We came back to the hotel after our wedding and went up to our suite. After about 20 minutes of talking and watching tv, we got a noise complaint which was odd because we were not speaking above a normal volume. But still, we decided to turn the tv down hoping that would help. We then got another noise complaint by Corinne and she was very rude to me despite me being calm and understanding when answering the door. We decided to accept the noise complaint and go hang out in the lobby like she asked but after I shut the door, she began yelling at us from outside the door and threatened to call the cops. She accused us of calling her names, which we did not and even if we did, our door was shut and we were not speaking directly to her. I'm not really sure why we were placed in a room where it would be an issue if we were talking out loud on the night we were married but I'm hoping they learn their lesson to avoid this in the future. Honestly this experience completely ruined my night which is such a shame and I would've left that very night if possible. I will not be back to this location. read more

Beautiful Hotel, great location, and I would not stay there again. Check-in isn't until 4, at 4:30 one of our rooms weren't ready and they weren't able to tell us when the room would be ready. We planned on spending the afternoon at their pool and booked the hotel for this reason, we got to the indoor pool and it was beautiful, and it was closed. When I asked the front desk about the pool, they said it was closed for renovations (there were no renovations going on). That night we ended up in the hotel bar, the staff seemed to take pride in their ability to blatantly ignore costumers and prioritize their chitchatting with coworkers rather than acknowledge customers. At 11:20 the bartender started telling people it was "last call", I asked the "delightful" bartender why the bar was closing when the sign said open until 1am and she responded "cause it is, do you want anything else?". Fast forward, I contacted Priceline to tell them they should stop advertising the hotel pool when it's not open. Priceline contacted the hotel and spoke to Francis who told them the pool was closed due to covid (that's not what I was told), and they the hotel bar was open until 1am (basically calling me a liar, just some more of their astounding customer service). read more

great ShowStoppers weekend success (for the 6th year in a row!) great convention center; beautiful town and a scenic drive up frm MoCo;) read more

Lancaster Marriott at Penn Square - Hotels Near Me - Lancaster, Pennsylvania

Beautiful hotel, easy check-in. Booked through third party for better deal. Had a room issue and they immediately gave us a new room. Would absolutely stay here again read more

Good location - in the center of town. The building used to be Watt & Shand, a local department store. We checked in at 3 PM and were not able to get a room with a king bed, as we reserved. The desk clerk didn't seem to be confident that a room with a king bed would be available soon and offered a corner room with two beds instead. The restaurant staff was attentive and the morning coffee was quite good. The hotel is constructing a large addition. The creates a good amount of noise (they provide earplugs). read more

Checked in to our room to find this used q-tip on the desk. When paying close to $300 for a room you'd expect a certain level of cleanliness, and this gnarly q-tip sitting right in the center of the desk didn't inspire confidence that anything had been cleaned prior to our check in. I called the desk to ask about it and they told me "I don't see how that's possible", and just told me to throw it out. read more

Lancaster Marriott at Penn Square - Used Q-tip on desk - Hotels Near Me - Lancaster, Pennsylvania

Rooms are clean and comfortable. M lounge is ok. Breakfast is ok. No dinner but snacks are decent. Bar and restroom have excellent deal now and food. read more

Spent 3 nights here in mid-December, along with over 100 family & friends in town to attend my daughter's wedding. I've done a lot of traveling over the years, to a very long list of domestic and international locations, and the Lancaster Marriott is one of the best I've stayed in. The hotel staff were all very pleasant, helpful and professional. We had a very nice corner room overlooking the square, which was beautifully decorated for the Christmas holiday. The public areas of the hotel were well maintained and nicely decorated. The central location of the property afforded access to a number of nearby restaurants, bars and the central market. The attached parking garage was also very convenient. All in all a top-notch experience. I don't know when I'll ever have a need for overnight accommodations in Lancaster but if I do, this is where I'll stay. read more

OMG. Worst Marriott ever!!! And I'm a Platinum Elite member. I've never experienced such poor, disrespectful service anywhere in the thee world!! Valet made me unload and hump my own bags to my room for $35/day. No cart! Lounge was guarded like Fort Knox, even though you are paying for your own drinks. Wine pours were short by half. What an embarrassment for Marriott. Stay at the Holiday Inn 2 blocks away. They've got to be more hospitable! read more

Stayed here for a wedding weekend. What a beautiful hotel in a great location. The staff members were incredibly warm and welcoming. The hotel itself is quite spacious and is connected to a convention center. The rooms were updated enough, yet still classic; certainly suitable for any crowd. Clean w great amenities. The M Club/Lounge was also very convenient with an abundance of beverages and snacks. Definitely recommend! read more

I had a positive experience with Marriott. A friend booked reservations for our group of 5 to stay at BeadFest recently, and REALLY screwed it up. But when we checked in, Mr. Choudry at the registration desk took care of us, gave us the BeadFest rate (which had already expired, but he gave it to us anyway), got us a connecting room, which helped a lot!, and generally was so pleasant and professional. The room was great. I stopped at the front desk to request housekeeping services for that day, and by the time I had breakfast and got back to my room, the staff was already there, doing their thing. The fitness center was fine, except that it was on a sunny corner of the building, and the AC wasn't able to keep the room cool. The elevator was glitchy sometimes, but it was not a big problem. I was very happy with my stay and will certainly book again. read more

Dec 17 2017. Hotel failed to note construction next door. Concrete trucks with backup beeps began at 6 am with hammers striking steel at 7am. I had a lovely view of it all after checking in at midnight.-- edit: hotel comped one night. read more

Lancaster Marriott at Penn Square - Hotels Near Me - Lancaster, Pennsylvania

Great staff! Great atmosphere. Amazing holiday spirit. I'm the heart of downtown Lancaster makes this the ideal spot for the holiday season and festivities. read more

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Service is absolutely atrocious. We've been here 1 hour and it's the most unfriendly and pretentious place I've stayed, especially for my 280.00 + price tag. . Let's hope it gets better tomorrow as I've paid in full for two nights. read more

Great location, the hotel is big but it doesn't really feel like it. There were 3 weddings there & you weren't tripping over people. The room was clean & the food was Awesome !!! I'll definitely be back read more

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