I'm on my second Range Rover from Land Rover Pasadena and I wouldn't buy from any other dealer. Ruben in sales Katherine best. I also use Land Rover Pasadena for all my service needs. I've received the highest level of service from Clint and Peter! I highly recommend!! read more

Thanks Gary Touzjian for getting me the best price up front with no hassles. Even delivered the car to my house.

Incredibly unhappy and disappointed with the service department at Land Rover Pasadena. My Evoque is two years old and has had several issues that needed repair. Just know that every time they take your car into the service department, it never takes less than a week to 10 days to repair. Nothing is quick there, and they are in no hurry to return your car to you. Currently my car is at the service department for just shy of one month. It went in for the "Adaptive Dynamic Fault" light on the dash ( which they have previously tried to repair 3 other times within the last year). I got it back after 10 days, had it for 24 hours, and had to have it towed back to Pasadena because the "Turbo Charger" broke. I don't believe it was coincidence. Clearly they damaged something while it was in the shop the week prior. They fixed the turbo charger, and 10 days later gave it back again. My husband Wally picked it up, drove it around the corner and the original dash board light came back on. Back in it went! It has now been another 2 weeks and our service guy has no idea when it will be ready and no idea as to what progress has even been made. Most of the progress updates that we get, are from my husband making the call...Not the service department calling us. Yes, they provide a rental car, but only to the value of $49/day. I have not driven my car in almost a month, yet I am making my $900 car payment this month as I drive around in a bare minimum RENTAL MINI VAN. A high end dealership like Land Rover should bend over backward for its customers. THIS DEALERSHIP DOES NOT! If you currently have a Range Rover, avoid the service department at the Pasadena dealership. Travel to Encino or Thousand Oaks for service. Hopefully their service department is more capable of repairing their cars and better at taking care of their customers. read more

All the negative reviews are spot on. They treat you like a criminal, no one greets you. I went to the dealership twice and walked the lot and went to the show room and was ignored. On one occasion Ruben told me they were about to close and will call me the following day and never called. All dealerships you will think will want to close a sale once you walk in. The finance woman is also very condescending . You have to have the right look for them to attend to you. I only bought from them because they are close by and the service guy Peter is the best. All the sales and finance people are full of $&&&&&&. Even if you have your own financing with lower interest rate than theirs they will find a way to give you $:):):). will never recommend. Just got a new RR from them and my old one was from them too. So I have experienced the bad customer service from sales and finance twice. read more

Terrific experience buying new car. Very reasonable and everyone was pleasant. David Samson was terrific to work with.

I have 2017 Land Rover Range Rover HSE TD6. I ordered it at Land Rover Of Pasadena in a summer of 2016. At the time of the order I dealt with salesperson by the name Mitch. I told him that since we ski, I needed a roof rack. However, I also wanted to see rage rover's roof rack on other range rovers, to get a feel of it, before ordering it. After all, nobody wants to ruin Range Rover's beautiful roof line. Mitch took me to the back of the service department lot and showed me one ugly roof rack that was thick and bulky. I decided not to order the roof rack with my Range Rover. My vehicle arrived in February and I took it to Mammoth. To my great surprise, the very first Range Rover that I saw in a parking lot had this beautiful and elegant roof rack. Imagine how upset I was. I called dealership and they quoted $1550, about 35% more as compared to the factory order installation. So I took it to another Land Rover dealer and had it installed for $1500. I said to myself, Mitch probably did not know what he was doing so not a big deal, I should not give dealer a bad review just because of ONE BAD APPLE. Couple of month later, I need a car coat hanger. I drove to the Land Rover of Pasadena and tried to order one. I was quoted $85 and agreed to order it. Before I paid for it, I asked to ship it to my house. Parts department guy told me that they will not ship it and I have to drive backs to the dealership and pick it up myself. That was a deal breaker and I walked away. Month later I tried to order it online and realized that Land Rover has it listed for about $58. So the parts guy was packing me $27 dollars on a 58 dollar product. I ended up ordering it online form another dealer and paid $55. AND YES, it was mailed to my house!!! So I said to myself, it is OK, just another ONE BAD APPLE. It happens, not a big deal. So, in December of 2017 my "service required" indicator comes on. We are about to drive to Carmel for Christmas but I wanted to do the service first. I called dealership and talked to Skyler. He pulled up my records, after-all I bough my vehicle at their dealership, quoted me $350 for the first service. He also assured me that I can drive to Carmel and come back next Friday at 7:30 am for the service. Today December 29, 2017 I showed up right at 7:30 am at the dealership and to my great surprise I was told that service will cost $720 because my Ranger Rover is diesel. Regular gasoline vehicles are $550. So it is not even clear where $350 came from. Apparently, there is no such cost. So I ask to check with Skyler since he knew that my car was a diesel. The mistake is not $550 to $720. The mistake is $350 to $720. In fact, I told the service adviser that $550 was reasonable since my other vehicle was also $550 for the first service. In this case, the difference between real quote and telephone quote is doubled price. The Service adviser confirmed that indeed Skyler did quote me $350 but it was a simple mistake. At this point, in any reputable business, customer would be offered a compromise since clearly it was their mistake. Also this is very embarrassing mistake. We are not talking $10 or $20 dollars. it is a huge mistake. Plus I just indicated that I was willing to pay $550 since in my mind that was a reasonable cost for the first service. Instead, they tried to bump me to pay even more stating that in reality they also recommend to change fuel filters since it is a diesel and the cost would me more like $1200. I think they should have recommended to golden plate the hood and the wheels too. Will look ugly but they will make tons of money. The issue is not money. Guy who can afford 100K + Range Rover, can also afford the service. The issue is that it shows perhaps a MODUS OPERANDI of an old car dealership mentality to low ball customers on the phone and then bump them as much as they can to make as much as they can. The truth is that if the service is indeed, $720 or $1200, it will be paid. After all, why drive Range Rover if you can not afford service. They issue is, like I said, Old "1949 Jack Symes Motors" car business attitude, make a killing no matter the customer relationship. But guess what... there was no yelp in 1949....but there is one now. So I said to myself, it is OK, this is just ANOTHER BAD APPLE at the dealership but then I realized... WAIT.... they are all BAD APPLES HERE. read more

Rob made the car buying process smooth and painless. He was fair and easy to work with.

I didn't even have a yelp account, but created one to write this review. When I first decided to purchase a new car, I came to this dealership to look at the Range Rover Sports. I went with my father and the salesmen didn't even look over to acknowledge us. When we went up to the salesman (who was leaning against one of the cars to inquire), he told us that they didn't have any cars in stock and that we would need to place an order. I went home and sent the salesman an email with my needs and he didn't even respond. A few months passed by and we saw a Range Rover Sport parked outside the dealership so we went in to check them out. The same sales guy from our first visit was there, but this time he was all over us. Told me that since the cars seats were ivory, there was this special sealer on them that would keep them clean and that in the case that they got dirty, Range Rover would REPLACE them. We walked out of the dealership with 2 new cars that day. A month passes by and my seats were already getting black. I went back to the dealership and they said the salesman of course no longer works there and that there was nothing they can do to help me. I was livid and am stuck with dirty seats and have to clean them weekly for it not to get too dirty. That's not all.... Since the 2014 Range Rover has had a few recalls, I've been trying to make an appointment for the last 2 weeks. I need a loaner in order to get to work and the service rep told me to connect with my service adviser. I have called and left him 3 voice mails and I still haven't heard anything back. I just don't know what to do next. Customer service is awful. I'm not sure how they're still in business. I wish I could go to a different dealership. read more

Worst service EVER!!! Came here to intend to buy a car and the was treated poorly. No one acknowledge your presence and so we walked the lot. Some guy peeked to look out the window and saw us in the lot but still no one came out to great us. After 10-15 mins of walking the lot, we went in and we had to ask for someone to help us. Some guy sitting in the sales office said he's not a sales person but got us someone name NEJ. We told him what we were looking for and he kept us on a waiting game. Said he will check in the back if there's anything. We waited and waited and he came back and said its in another lot and would take 10 mins. He said it cost x amount of dollars and it is a "luxury" car. And if we want to see it. Obviously, we do because we've been waiting to be helped and he could have called for the car to be driven over while he was "looking for it" but he had to come and ask us if we are willing to wait. Then he left and came back mins later saying that it's now going to take "20 mins" instead and if we wanted to continue to wait. At that point, I'm like forget it. Obviously, you are being biased and not wanting to show me the car so why would you wait on me. You didn't offer for me a place to sit in your waiting area and had me standing out front like I'm waiting for my car to come back from valet. Just because I don't come dress to the nines doesn't mean I can't afford a car. Terrible service. Find another place that would treat you with respect. read more

I needed an specific part (tiny clip) so I called parts dept. Jeff answered and I tell him what I need, and he says ok I have them how many do yo need? I needed 8 of them, so I said 8 and could you please send me a picture so I can make sure? and he began to tell me all this things that he haded 32 years experience in Land Rovers and that he was proffesional, and that he knew that was what I needed and that If I wasn't sure of what I was asking it wasn't his fault, I'm like wtf?????, I was just asking for a picture, so I tell him, Is it so hard to send a picture?? (that took him less than a minute to send) and he says well it's not hard but... then he asks for my email address, and he said that he would send it... he send it, and when I received the picture it came with about 10 different clips, how the hell would he knew wich ones I wanted????? Very bad customer service from him, I don't know the others but I wouldn't like to call them back... read more

Thank you Michael and Eric for helping me to get the best deal of the month for my new Discovery Sport . They do have really good experience and service. For sure I will be back . read more

Robert Macklin helped me order my new Rover and when it arrived, got me in and out in 45 minutes. Love the car, great service, thank u Robert! read more

What a bunch of crooks! They think that they may get away with stuff like what they did to me, but they have not taken into account the "Yelp Effect". I had a Freelander with a little over 60,000 miles on it. It broke a timing belt while the motor was being started one day. I took it to a German Car mechanic but he didn't have the specialized tools needed to repair it. He quoted me about $1,800 to repair it, but I would have to wait a few weeks while he ordered the tools. I called land Rover in Pasadena, and they said, no problem, cost $2,200 and have it ready the next day. I was willing to pay more to get it back quicker. After 2 days of no word from them, I called them and they started in on this speech of how I really should put a new motor in at a cost of $10,000 because the motor was seized. They didn't know that I am a good mechanic in my own rights, and I already had a different mechanic look at it, with not such opinion. I went down there and all that they had done was take one of the front wheels off so they could see the motor better. I asked the mechanic to show me how the motor was seized. he took this large wrench, placed in on the end of the crankshaft and tried to turn it, without success. I thought, that's odd, the motor was cranking just fine when I brought it to them. I sat inside the car and turned the key, and the motor cranked just fine. I asked the mechanic to explain that. He just sort of stammered how the starter motors were high-torque and his three foot long breaker bar could not generate the same type of leverage that the starter motor could. You don't have to be a mechanic to know what was going on here. I told him I just couldn't put that kind of money into it now, and I just wanted to take it home now. They said that I could not have it until I paid them for the work that they had done. It was going to cost me $550 to get my car back. That's how much they charged me to take one wheel off, make a superficial visual examination, and put the wheel back on. I paid the $550 hostage money, and got my car back. They lost a customer for life, and I will never buy another Land rover product. read more

Michael Passage, at Land Rover Pasadena was absolutely amazing, and THE reason that I decided to purchase my vehicle through that dealership. I live in San Diego, and my husband is coming home from deployment soon, and my plan was to surprise him with a new car, and Michael bent over backwards to help get the right car to me. He literally drove the car all the way down to San Diego, to personally deliver the vehicle to me. I own my own business, have a 10 month old baby, 3 dogs and a house to take care of, and a husband who is on deployment....needless to say, my life is very busy and hectic, and car buying can be so stressful at it is. Michael made the process so quick and simple for me. Without me even asking, he sent videos of the car, to ensure that everything looked as it showed in pictures, (since I couldn't be there in person). He got me the Range Rover that I wanted, at the price I wanted it, and his level of professionalism and attention to detail is second to none. I was in talks with 3 other dealerships that were much closer, and nobody was willing to even bend a little bit to help make this process easier for me, which is why, hands down, Michael is THE reason that I purchased. He was up front, honest, polite, never pushy, informative, extremely on top of things, never left me hanging, and in my opinion went above the call of duty when he didn't have to. He could have been like the rest of the Land Rover dealerships, and said, "no, sorry we can't help get the car down to you." But he immediately said that he would personally deliver my car, and he did. My husband arrives in 2.5 days, and I cannot wait to show him his new car, and alleviate the stress he is feeling regarding the buying process, (he still thinks we have to quickly buy a car, before he has to go back to work a couple of days after returning from deployment). And just to mention how easy the process was, Michael and I only spoke on the phone briefly one time, everything else was done via text, which in my line of work is the easiest way to respond, when I get a brief second to respond in between clients. I cannot stress enough, how fabulous my experience with Michael was, and I LOVE the new car, and I know my husband will love it as well. Thank you Michael for going above and beyond to exceed my expectations, and for constantly following up, to make sure that I am happy and that I have everything I need. This is now our second Land Rover vehicle, and you better believe that as long as you are working for Land Rover, we will only be buying from you! You rock! read more

My wife wanted a Land Rover but was not sure what model. She wanted the Velar but I was not sure she would like the size. She did not know much about the other models so we needed help going from model to model to make sure she knew what she really wanted. Sammy was who helped my wife and I. We set up an appointment with him at 10am and we did not finish until almost 7pm but we had the car we wanted (Land Rover Sport). He was great, took time to show us a number of cars and then showed us all the features he could. If you plan to get a Land Rover make sure have Sammy help you. He will get you get you the model you want and make sure you're happy. read more

We just took delivery of our all new 2017 Range Rover HSE and couldn't be more than happy with the truly exceptional customer service from Michael Passage at the Land Rover dealer in Pasadena, highly recommended if you want a non pressure and best car buying experience! read more

My name is Oliver M. Salesperson Norman Francis was very patient and fair very helpful, very knowledgeable,was a very good experience I would buy another car from Range Rover Pasadena read more

Land Rover Pasadena is the worst car dealer that I've ever seen!!! They have a real "I don't care" attitude and the service is just terrible. The sales person Deron Lott is just so lazy that he is just try to do nothing!! We talked about the service quality to the shop manager Mike, and he just seat in his room and also don't care that much!! Mike just saying how experienced he is by claiming he has worked over 10 years for Lexus,,,,,, come on, we are buying a Land Rover, not Lexus!!! Mike is apparently not listening to customer of Land Rover!! Now I understand why the shop get such a low rating in Yelp!! Corporate culture and management in Land Rover Pasadena is just have a big problem. We went there just because it is the nearest Land River dealer to us. We have no choice and went to Land Rover Anaheim Hill, it took us an hour to drive there, and get our brand new Land Rover on the same day! Comparing he two dealers, Anaheim Hill is just excellent and representing a standard that Land Rover should have. My question is: why Land Rover still allowing such a terrible dealer of Pasadena to represent them to serve their users?????? Land Rover owes its users an answer!! My comments is: never go Pasadena Land Rover! It is just wasting your time!! Never go, never call!! read more

I just purchased a 2015 Range Rover HSE from Michael Passage and my experience was excellent. This was my first purchase of an auto without seeing it in-person and Michael made it a fantastic and stress-free experience. He went above and beyond to make sure that I was comfortable with everything prior to purchasing (even Facetimed me and made several videos). Michael was also very knowledgable and patient in answering the many questions I had. I would definitely recommend this dealership and Michael. read more

I took my Range Rover to see what is wrong because they battery keeps draining. They did a diagnostic and said it was the alternator and that it would cost $3500 to have the alternator changed. I asked if that's all that's wrong if I fix the alternator would that do it. They said they don't know we have to change the alternator and do a diagnostic again and see if something else is wrong. They also said my battery had to be replaced and maybe it was the battery. I purchased a battery from them my car is still dying so it was not the battery. Bottom line they did not properly diagnose my car and I was charged for it. The cost to change the alternator was outrageous. read more

Its my first time post reviews at yelp My car is2014 evoque third time visit here for service. I have to say this place is. terrible customer service. Not recommend to anyone read more

On 12-03-13 at 3:30 pm my sister went to Land Rover Pasadena to look at Range Rovers and see which model she might be interested in. When she got there she was met by one of the sales people , who immediately profiled her as someone who cannot afford their vehicles, on the contrary my sister can pay cash for their vehicles. Well while the sales person did not disrespect her , he did not give her the attention and service she deserved and did not even answer most of her questions such as what colors their vehicles come in, what is the standard equipment. He also did not offer her a brochure of the vehicle models they sale, he told my sister to come back at the end of the year, when they some 2014 models. My sister feeling like she was mistreated and humiliated decided to leave the dealership. On the way out the sales person gave my sister a business card that look like it was ten years old, wrinkled and had water spots on it. As my sister was telling me this story, I was getting very upset that someone could be treated this badly at Land Rover Pasadena. I contacted the general manger of the dealership and explained to him what had happen and it seem to me that his casual attitude about the ordeal make me think that he will not even take this seriously. I advised him I would email him a photo of the business card and he could see for himself. It would be interesting to see if this general manger would do anything about this incident. I would not recommend Land Rover Pasadena to anyone, due to their unprofessionalism and casual attitude. If you start to judge a book by it cover, you will certainly lose lot of business. I think this dealership does not know the power of social media now a days. read more

Joseph Campos is the best. Super nice and patient. Excellent customer service.100 percent recommendation goes out to him and land rover Pasadena read more

After visiting my local land rover dealerships I was left extremely disappointed and frustrated with the quality of customer service and the willingness of the sales associate to locate the specific car I was looking for. Thus I decided to take matters into my own hands and venture out to dealerships outside my geographical area. A single phone call to Pasadena Land rover led me to a 2011 Baltic blue Range Rover Supercharged (fully loaded) the exact car I was after for my dad. Niels Pearson, the sales associate who happened to answer the phone that morning, was an absolute joy to work with. Usually the process of buying a car can be nerve wracking and stressful, this experience however could not be more enjoyable. I expressed my needs and expectation to Niels and he made the deal happen, despite the fact I was 350 miles away. Normally I would hesitate to purchase a $109,000 car over the phone, but they had the car I wanted and were extremely accommodating and pleasant. Very unlike other Land Rover dealerships in Northern California. Niels was prompt, professional, and extremely kind. The deal was completed in two days. The car was delivered to my home in the San Francisco Bay Area and it was a dream come true. This whole process has made me a committed customer to Pasadena Land Rover. I will definitely be purchasing from Niels again in the near future, and if you are thinking of becoming a proud owner of a Land Rover vehicle make sure you do it through him. Thank you Niels Pearson and Land Rover Pasadena! read more

Stopped in a couple of times. First alone and second time with my girlfriend. First experience was great. After that it went down hill. Tried to email their internet sales team and got a complete run around. I was told they had several vehicles in the color and options I was looking for but when it came down to it they couldn't provide details on the options or any pricing. After several back and forth emails I finally got pricing on a vehicle but after even more back and forth she still wouldn't tell me what options were on it. Still considering a Land Rover but won't be buying one from here. read more

Working with Michael was a breeze. He was very easy to work with and very attentive. Overall a very positive experience! Thank you so much Michael!!! read more

I was looking to purchase a new vehicle and decided to head over to Land Rover to see what's out. I was immediately greeted by a salesperson by the name of Brennan. He was very informative, kind, and I was impressed by his service. I will definitely come back to Brennan for my new vehicle and all my Land Rover needs. read more

Yet another wonderful experience at Land Rover Pasadena thanks to Abel. He is so knowledgeable and just a great person to speak with. I appreciate the advice for my future SUV Velar! I am very grateful that he eased my anxiety again. Thank God nothing was wrong with my car just some software updates!! Thanks again Abel! read more

The guy that helped me was very nice and professional. My car was ready on time and overall, it was a good experience.

I had the best experience buying from Land Rover or Pasadena and Norman Francis was a delight to work with. Right away he heard what it was that I needed and made sure we drove away with the deal we were looking for. The whole staff was friendly and welcoming to us and our dog who didn't want to wait in the car while we did paperwork! I highly recommend purchasing your next car from them. read more

Salesman asked us if we needed help and we told him we wanted to view the evoque. He pointed to the car and said it should be open. We were planning on buying the car today but I refuse to do business with rude people. read more

On my way to another dealership to buy a new Evoque. I live in Pasadena and I would rather go out of my way to another dealership then deal with these people. Been there twice and waited around like idiots for someone to help us with our questions. We were walking around looking at the cars for 30 mind and still no one came to us to help. read more

Being a long term Land Rover owner I have to say this dealership is amazing! From sales to service it is one of the best I have ever been to! Straight forward and honest at every level. Michael in sales was very helpful as was the ENTIRE team!!!! Professionals in every sense. It was a pleasure doing business with them they are my "go to" dealership from here on out!!! read more

I recently purchased a Car from Land Rover Pasadena and the service and help they provided was first class. Michael Passage helped me a great deal as I had just arrived from the UK and so getting his advice on the car, insurance and other areas I needed to understand was invaluable. I would highly recommend them to anyone and when I decide to change my cars I'll be back. read more

I have purchased a number of Range Rovers over the years, but never from Land Rover Pasadena. My mistake. I live in the area, but have always purchased from other dealers in Southern California. Our sales guy, Nej, changed all that. He was courteous, non-invasive, and, most importantly, listened to us about what we wanted...not what he had on the lot. He found the car we wanted, we negotiated a great fair price, and he handled getting the financing in place. He worked around our busy schedule and delivered timely. I would buy from him again in a second...and will do in the near future. read more

Stay away..these guys are unethical, unprofessional, and should be terminated by Land Rover. I recently purchased a used Range Rover Sport from them. When I picked up the car it had not been really cleaned for delivery. That was the least of the problems. As it left with the car getting on the freeway the steering wheel began shake. So, guess the tires are out of balance...right! Not so...I live out of the area so we agreed to have the local tire shop rebalance the tires..well the tire shop was unable to balance them as they were out of round..not to mention they found a gouged sidewall down to the steel which is a incredibly dangerous thing. So, now we have tires that will not balance, a hole in the sidewall of the tire and the dealership refusing to take care of it. This is a 510hp rover!!! The tires put on by Land Rover of Pasadena are defective and very cheap Chinese tires....the manager Daryl Glasco tells me they put those on other cars as well. My local tire shop says they have seen this before with the same Chinese tire maker. So we have a major safety issue, a car that will not drive correctly and dealership who will not properly take care of their customers that have just spent a significant amount of money. The manager Darrell is 1 of the worst business people I have ever come across in the car business not to mention a terrible communicator. At this point I have had to get Land Rover corporate involved to address the serious safety issues which the dealership will not take care of. All I can say is stay away from this dealership they are not professional, they are unethical and they will not stand by the cars they have sold even at the cost of the customers own safety..Both the General Manager have been contacted and the ownerof the dealership read more

there customer service was poor, they made fell that my time was not valuable. when I came to the decision that I was not purchasing the vehicle at that time. then it was like I know longer existed.since I have left not one employee are manager has reached out are even attempted to contact me.thanks Pasadena land rover FOR YOUR POOR CUSTOMER SERVICE. MICHAEL TOWNSEND read more

Best Car buying experience by far, Thank you to Brennin Kelley this is our 2nd Range Rover purchase with him. He is very knowledgeable and is very sensitive to the customers time. He delivered our car to our house 35miles away on a Friday evening couldn't ask for better service. Will definitely be back soon and thank you.... read more

I had trouble with my new i-phone hooking up to my 2010 Range Rover. Took it to the Service Center, ABEL CISNEROS (Service Consultant) was VERY helpful and VERY knowledgeable! I had an excellent experience there! read more

I did left a review more than a week ago when i visited this Land Rover in Pasadena to purchase a replacement for my RR Evoque key which having leather falling problem. However, today i just want to comeback to double check if my reviewed had been posted or not. Luckily, i have a chance to say Merry Christmas for my friend Gino, he helped me very fast and very friendly. I wish that i was here before i headed to the Land Rover dealer in Newport Beach because at that time, i bought my car just less than a month and the key was broken. However, i tried to contact the saleman who selling the car for me many and many time but he always inorged me! I am totally disappointed with that guy. I bought my car there because i was looking for a Certified Pre-owned Range Rover Evoque in Dynamic trim and also Silver color. However, i am living in Alhambra, it very far away from Newport Beach. So, that problem make me very disappointed. This time, i decided to give this place a visit instead of coming to NP Beach again. I am totally in love with the service here, especially my friend, Gino! So, I am also planning to buy one more Certified Range Rover Evoque for my brother soon, so this time i will come here to see Gino and hope he will be my saleman. Once Again, i give Gino A+++ stars for his professional and responsibility althought i didn't buy this car here. Thanks Gino! read more