Absolutely LOVE this Veterinarian! The Doctor ( Dr M Rebala) has such a passion for her work…read more. she loves cats and actually hugged my kitty.. all the assistants & staff are very personable.. she is also VERY knowledgeable & thoroughly examines your pet... ... she does love dogs too by the way! What's even better?....This hospital doesn't gouge you with over inflated charges ! Super reasonable...Call & speak to very friendly receptionist!

The one thing that stands out to me is, I really appreciate overall how my pet was handled. He was…read morea handful! I like how it was a coordinated team effort. One minor thing I did notice is that my pet was not greeted. Perhaps this is even intentional as it could rile them up. The treatment options were explained in a clear concise manner. I like that the heart worm treatment now includes tic and flea treatment in the same pill. I was not aware if this was previously an option. A few days prior to my appointment, I was asked if I could change my time to a later appointment to accommodate a surgery. I understand and complied, but just be aware that this could happen.

There has never been anything harder for me than saying goodbye to my beloved dog. The transition…read morewas, quite honestly, unimaginable, but Lap of Love did everything possible to bring grace and comfort to such a heartbreaking moment. From start to finish, they showed incredible compassion, empathy, and kindness. They helped bring peace during one of the most difficult days of my life and made an impossible situation feel just a little more bearable.

I was hesitant to use lap of Love due to the cost. But it was 100% the right choice, from the…read moreinitial phone call with Monique who comforted me while I sobbed at midnight to set up an appointment for the following morning, to Dr Jacob who was not only patient with my many questions, but extremely kind. I felt they both genuinely cared about my pet and made one of my worst days as best as it could be under the circumstances. I can understand why they get such great reviews, wonderful people.

Nothing but good things to say about this company. My 17 year old cat Vigo's health took a turn for…read morethe worse rapidly. Andy was able to fit me in right away. The Dr came to my house and was fantastic. I was skeptical on in home euthanasia but I am glad I used them. The urn and paw print turned out better than I could have imagined. 100 percent will be using them again in future

Dr. Sarah was sweet, compassionate, and patient during a most painful and difficult time.read more

Great friendly service, they walk you thru all the details and costs, our Dog seemed very…read morecomfortable while being treated!

I brought my German shepherd here. She does not do well at the vet & has to be muzzled. Everyone…read morewas so amazing here. They took everything slowly at her pace & we're very sweet with her the entire time. It's by far my best experience at any veterinary hosptial.

I found the vets very caring a concerned for my pets. I felt that they cared about my cat with her…read moreillness.

I do not recommend for senior animals. They will unnecessarily prolong their suffering to get…read moreadditional $, even when the owner is ready to say goodbye and doesn't want to let their loved one suffer and all they do is sleep and are barely eating. They are content to let them waste away. Horrible experience. Sought a second opinion when they refused to help us as they said they would. The next vet was advised they were just trying to get money and it was acceptable to let our loved one go and not suffer needlessly any further.

I had to have my cat of some 19 years put to sleep . I cant express my gratitude for the compassion…read moreand empathy the clinic provided. They went above and beyond what I would consider normal. I have had experiences with multiple veterinarian clinics as at one time I had 4 cats; now I have only 1 ; Most of the other clinics were unprofessional;; over charged me and misdiagnosed my animals as well as selling me prescriptions that were way over priced. The Lansing clinic was the only veterinarian clinic that I felt was honest and upfront and provided need services. Thankyou Lansing Vets for all your help!

Dr. Nava is awesome, very knowledgeable. Nia and the rest of the staff is also GREAT! We've been…read morehere 2 years now and they are awesome to our pets and very patient with all animals even the "aggressive breeds"

Make sure you check pricing on meds or services in the area and online. In less than a year they…read moreraised the price of my dog's monthly meds over 40%. I found the same meds on chewy for $100 vs the $180 I'm now being charged.

First bad experience was months ago when I was I inconveniently overcharged for a prescription at…read morethe counter. Didn't catch it immediately, but did eventually and it was a pain in the ass to do the refund for the correct prescription. Next gripe has been the "CLOSED ONE HOUR FOR LUNCH" sign on the door two weeks in a row. Thought it was 1955 when I saw this sign last week when stopping in to refill Heartgaurd. Tried calling the office before this lunch hour today and could not get anyone to answer the phone. Thought, this clearly cannot be a continuous thing, what if someone brings an animal in for an emergency, clearly we're not going "Out to lunch" in 2025? Clearly at minimum the clerk remains working and takes lunch separate from the entire staff? Nope. Was greeted with another sign today for "Out to lunch" with a locked building. This is extremely inconvenient and an outdated lunch practice. No longer coming here for my prescriptions. Waste of my time, AGAIN.

I don't mind paying a lot for veterinary services, but this company -- and I blame the company, not…read morethe vets -- charged me well over $200 for a visit in which nothing happened. My cat hissed once and ran into a corner and that was pretty much it.  For context, this was my easy cat. The one they've cooed over at my regular vet's office. It's not fair to say that the mobile vet even took a look at her, because she was wrapped in a towel when I brought her over and she ran into the corner as soon as I put her down. The vet then immediately gave up and said she'd come back when my cat was drugged double or triple the medically recommended dosage (with either the new drug she dispensed or my existing stock of gabapentin). But they still charged me $75 for a visual exam. I am happy to pay for the medication the vet dispensed and was even willing to pay the travel fee to compensate her for her time. But paying nearly $100 because she glanced at a cat hidden under a towel? Come on. I called and asked for my money back and was told I should be grateful the vet didn't charge me for a hands-on exam she never performed. Because, I guess, as long as we're charging for services we didn't really provide, why not? The person I spoke to made it clear the vet was just following company policy in charging me hundreds of dollars to come to my house for ten minutes and perform no exams nor provide the service I had requested. Note that the company requires you to schedule a hundred-plus-dollar exam on top of the travel fee just to get a nail trim (oh, and of course they charge you for the nail trim, too) -- which is all I really wanted. Highway robbery. And I say that as someone who will spend a ridiculous amount of money on her cats. The only reason this is not a one-star review is because a different team did a thorough job in a previous visit with my other cat. But that team is no longer available. No, I am not going to schedule another nearly $300 appointment and drug my petite cat into oblivion so you can walk away again if she looks at you the wrong way. Shame that this company insists on penny wise, pound foolish policies. They could have had a regular customer paying over $400 every three months if they had been honest rather than charging me for services they didn't provide. Instead, they got to play me once and notch one more bad Yelp review warning other pet owners not to get scammed.

Dr. Novatto and the vet tech were very upbeat and helpful, and made a good fuss over both the fur…read morebabies.

This is a standout facility with expert care and an unusual setup which promotes transparency…read morebetween the doctors and pet owners. My dog had an emergency which required us to spend several hours at the location in Lincoln Park. While we waited for blood work results, my dog and I sat in the general triage care room and saw how owners were encouraged to stay with their pets while they were being treated and in some cases, operated on. I can say firsthand, what an impressive team of doctors and vet techs, who are wiling to put their work and skills on display. My dog was in late stage renal failure and we did not have long, but the team was professional, informative, engaged in a solution, calming, empathetic, and kind as we learned of his diagnosis. They were extremely supportive in helping plan end of life for my sweet Milo. I can't recommend this facility and team enough.

My dog ingested something potentially dangerous over the holiday weekend. Dr McSweeny did a…read morethorough exam and was very knowledgeable and empathic. I thought the cost was very reasonable. A lot of vet hospitals are closing or shutting down 24 hour operations. In an ideal world, our pets would never get hurt or sick. But even if you are conscientious, no one is perfect at keeping their pet under surveillance at all times so when accidents happen, I am grateful for places like this. All the staff were friendly too.

Kyron is one of the most untrustworthy people in the world has a snake in the grass smile on your…read moreface and stab you in the back you cannot believe a word he says he'll tell you your dog is a product of two dogs that he'll show you that are beautiful and good health and well trained then you look at your paperwork and the names don't match he claims to health test but he does not how he keeps the dogs is disgusting they're in filth I highly do not recommend him for your dog needs thank you