amazing response time. Gets things done quickly especially in an emergency…read more prices are as good or better than any other place in the city workers are polite and looking to help at all times. can't recommend enough

In response to the owner's review, why would I trust you to fix a mistake when your employees…read moreclearly couldn't get it right and denied any wrongdoing in the first place? I politely requested a refund because I clearly had to go somewhere else and pay for the same service again, and your employee flatly refused. After a decade of bringing my clothes here, I feel that flat refusal was poor customer service. Your employee could clearly see that the two pants were different lengths and therefore should've acknowledged their mistake.

I had the unfortunate experience of using this dry cleaners for alternations. I had a lot of…read moreclothing items that needed to be altered and was able to show their seamstress which areas needed work. This was a large order costing me around $350 which to my surprise upon picking my order a month and a half later, found the quality of the alterations to be below subpar. There was one item of clothing that wasn't even altered which was incredibly frustrating because we carefully went over all the areas that required attention in great detail. When I attempted to tried to address my dissatisfaction, I was quickly told that they "did make alterations", yet were unable to show me exactly where. I explained that I have tried the clothing on after the job was done only to find that they did not fit. Seeing that I was disappointed, they only offered to fix one clothing item and disregarding the other items. They never bothered to offer to redo the job at free cost, instead expecting for me to pay even more money for a job that they did not met. I'm sure their dry cleaning services are great but their alternation services are below standard. I will not be using them at any point in the future. 1/10 would not recommend.

Always happy to help fix my clothing at a perfectly acceptable price. I will always go back to…read moreAthens.

This is a great place to take your clothing for tailoring and cleaning…read more I had them do some alterations on a dress that I had that was a little too big for me and they did a great job on it. The dress fit me perfectly when I got it back. I have also had them do a couple of dry cleaning jobs for me and they did an excellent job on that as well. My items have always been ready for pick-up by the time promised. If you're driving here there is a small parking lot behind this place and there is also street parking available directly in front of their storefront. The people working here are always friendly and they are a pleasure to deal with. I will continue to come here for all of my tailoring and dry cleaning needs.

Brought a fleece jacket in for dry cleaning, asked to remove the cat hair and lint on it. The guy…read morewho took it in said yes they can do it. When I came to pick it up 2 days later, the jacket was in the plastic bag and she charged me an expensive quote. When I further examined the jacket inside the bag, I noticed there was still a lot of cat fur and lint on the jacket. Looks like it was barely touched and cleaned. She told me the hair couldn't be removed and used a lint roller. Ok, so what's the point of bringing in for dry cleaning if you can't remove the hair? Especially when I first dropped it off, I was told the hair could be removed. Don't go here, waste of $, and you can easily clean a better job at home by yourself. Looks like they don't even do a good job "dry cleaning" cause jacket looks exactly the same when I first bought it in.

I took my uniform here and when I came to pick it up, they said it was picked up 2hours ago and…read moredidn't know who they gave it too or anything. I had to repeatedly ask questions and see what I can do about it because the worker was basically just trying to leave it at that. Thankfully the person came back the next day realizing it wasn't theirs and I was able to get my uniform back but that was no thanks to the workers. I truly believe if the customer never came back I would have never got my uniform since they couldn't even tell me who they gave it to.

Very satisfying the machines really cleans your clothes great always someone available to help you…read moreand it's always very clean overall parking right at door a few eating spots are steps away just a great laundry day at dependable on DOT AVE

This place seems to have a lot of potential but I'm fully shocked an disappointed from my recent…read moreencounter. I had clothes and bedding picked up from my house. I didn't hear from them for 2 days (I thought it was a 24 hour service). I called and was told it was bc my card didn't go thru; made sense bc I had lost my card. It was now Saturday and my stuff was waiting around bc they did not make me aware of the issue. I was told it would all be delivered Monday. I showed up to grab it myself bc I needed my bedding. I was then told my comforter wasn't ready and would be delivered a week from the drop off (I didn't order any special service for it). I get home and my comforter was in the bag... I have no idea what they were gonna deliver next week. I open up the comforter and it has bleach stains on it. Brand new comforter is ruined, time wasted, super frustrating. ~~ Update: They paid for me to pickup a new comforter at Target & refunded my original wash cost. Part of the issue was that I didn't have the correct colored bags at pickup. They may be more 'dependable' when the system is understood and followed

Wonderful staff, an excellent tailor and quick service. The location can be a pain but so is…read moreeverything about East Milton Square.

Outrageously overpriced dry cleaning bill. I dry cleaned three two piece suits and left with a…read morebill of over a hundred dollars. Candidly I was attracted by their parking lot and did not ask prices before dropping off. (I have never worried about dry cleaning prices before.) I will not be back due to price. However, I have no complaints about how the quality of the cleaning.

The ladies were kind and very helpful. I was prepared to wait a couple days for my suit but they…read morefinished same day. The fit was exactly what I wanted.

Anna is a pleasure to work with, highly recommend this place for all your dry cleaning needs and…read moreneedlework.

One price Dry Cleaning, does not leave messages stating they are about to donte your clothes, not…read morevery .professional. What the failed to mention in her last response back to me, the customer that left her clothes too long, is that l tried to come pickbup my clothes weekscafter l dropped them off, l stepped inside, to find Anna on the phone; she didn't acknowledge me at all as a customer. I sat diwn & waited on the cushioned bench, to the right ofvthe door and waited patiently fior over 10 min; in whichb time l did nit bothervwhile she wasbon the call. She looked in my directon 2xbbut mot a nod, mot a one moment please, but continued duscregard, so l left shortly after becuse l could mo longer wait fir her to hang upbthe phone. I simply devided that l would come back in another 2vweeks,xand l did. The next time, therecwasca paper pasted to thecwindow of the cleaners,stating vthey closedvearly forl the day. Oh,bso l did try to come pick my items 2x, witlthen the girst month. If Anna cared to get her money & drumm up new business, she really could have hiven a given a curtesy call to a new customer, that simply stated, "This is a friendly reminder that if you font come to pick up your clothes by Saturday, l will have to donate them. It was a simple courtesy,cthat would have cost her mothing to do and shecwould have gainedld, instead of lost $ and a new customer" Btw, Amma also lied to me when l called to checkbto see if she found my clother prior to visit tovshow her the receipt. I asked to speaknto a mgr. And she saidcthe mgr. Wasnt there. When l asked when l asked the name whennl could call back, she admitted the lie! Rudely claiming she thought l was a solicitor, instead! There is mo excuse for behavior like that! Ibintroduced myself at the beginning of the conversation, stating l wasvthe customer who had come by two dayscearlier looking for my clothers! No excuse! It was rude, unprofessional and a straight out lie! I would not recommend this cleaners; she will lie to your face and notveven apologize!

they did amazing work! not only were my alterations perfect, the communication and customer service…read morewere top notch as well. I would definitely recommend them and plan on using them again in the future! (:

I recently needed a pair of jeans hemmed quickly, as I was heading out of town. They were able to…read moreget the jeans hemmed within two days, and at a very reasonable price. Then, when I had a scheduling conflict, they offered to open the shop after hours so I could pick up the jeans the night before my trip. She also kept the original hem-my jeans look like the original. This is rare and exceptional customer service. I will send my friends and will only use Cottage for all services going forward. Thank you!