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LaserAway

4.0 (83 reviews)
Closed 10:00 am - 6:00 pm

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Response time

10 minutes

Response rate

100%

Services - LaserAway

Acne treatment

Anti-aging

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Ramona B.

It is known that laser hair removal works differently for each person. I am glad to say that I have been experiencing great results and there is no more ingrown hair. I purchased a package during Black Friday and received a discount. Priori to that I used to wax my body and at some point it stopped working the way it used to. When I calculated how much I spent on waxing my entire body in the span of one year compared to how much I spent on laser treatment for full body, I realized that laser hair removal isn't as expensive as we all hear. The difference is the payment for laser treatment is often paid upfront. LaserAway also offers payment plan. During the past year I got to know some of the nurses who work in Milpitas location and most of them are such sweet people. I would definitely recommend LaserAway for people who want to explore this treatment.

This is how it got after an hour or so. At urgent care.
Chaitra C.

I would give the Milpitas location a zero star if I could. I had my appointment at 5.30pm today (Tuesday, they close at 6pm, they usually close at 7/8pm). I've previously had them cancel on me for being 6-7 minutes late. The receptionist desk had two assistants Nadia and Nicole, who checked me in and made me wait 26 minutes to tell me that they're behind and could not accommodate me and to get me rescheduled. I insisted on having the appointment done so after some back forth they took me in. The nurse (Jasmine) took me and got me setup. She said she was using the same setting as always and started my treatment. She tested out 3 different settings on my right hand and it was too high so told me she was reducing the treatment settings, the first 3 attempts hurt a lot and left burn marks and she said it was nothing and would go away. 4th attempt at a reduced setting she continued through the rest of the Arm and I insisted the pain was getting worse. She then reduced it to a setting that felt as normal as always and continued till she finished the rest of the treatment (this session was for both full arms). Towards the end of treatment few minutes later, my right arm was hurting terribly and I was queasy. The nurse then accepted the marks were actual burns and proceeded to put aloe and lotion on it. The nurse agreed I need to visit a doctor but they couldn't take me. I was not okay to drive. As I walked out there was only Nicole at the front desk who visibly looked amused. They were closing at 6pm, it was around 6.20pm at the time they asked me to leave, see a doctor if needed and that my next appointment could be scheduled later. The nurse escorted me back to my car. I called the LaserAway number online 888-264-1525 and requested medical assistance and help to file a complaint. This was as I waited in the car for my husband to come take me to the doctor as I typed this message using my left hand. The person at the end of this line said, my director will call you back and disconnected. 45 minutes later, no call back from LaserAway. This is the worst experience I've ever had. See burn marks for reference. I will be escalating this further. (Experience documented here is just the gist, actual interactions were worse)

LaserAway Milpitas patient room

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4 years ago

Carrie was very cheerful and patient. I felt super comfortable with her. Thank you!

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4 years ago

Fast and easy process by my nurse! Would recommend to anyone who is interested in laser treatment.

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Ask the Community - LaserAway

Do you take Care Credit?

Yes, we absolutely do! For more details, feel free to visit our website or book a consultation with our experts!

Hi You guys treat acne scars?

Yes, we do treat acne scars! Please visit our website or give us a call to set up a complimentary consultation!

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Review Highlights - LaserAway

I have had laser here and there in the past and Carrie is the only one who tells me how many zaps and where she is going in.

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Yu Beauty Bar

Yu Beauty Bar

5.0
(232 reviews)
5.6 mi
$$
Women-owned & operated
Certified professionals

I am so glad I found Yu Beauty Bar. I had actually been in contact with Cherlene for a couple years…read morebefore I took the plunge and scheduled my first laser removal for my eyebrows. Every time I reached out to Cherlene, she would reply. Great customer service and very professional. She's very knowledgeable and you can tell that she and her team take a great interest in educating their clients and making sure they leave her studio having clear expectations. I was matched up with Fan's schedule and saw her a total of three times for my laser eyebrow removal. She is so kind, accommodating, and knowledgeable! Because of my back issues and vertigo, she would adjust the chair accordingly and she would often check in with me during the session to make sure I was tolerating the procedure. She was gentle and caring and that made a huge difference! My eyebrows faded nicely and I am hopeful that I will be able to get my new brows done in a couple of months. I can't wait to see how they turn out. Would highly recommend this studio for laser eyebrow removal!

I'm not here to bash or talk negatively about this business, but it just to bring awareness that my…read morebrows were tattooed unevenly. Only that my right brow was significantly thinner than my left. Other people see the difference between them both . I'm not trying to complicated just honest. My brow are not tense or lifted. The staff was sweet and kind, and Corinna herself was very nice, which is why this review is bittersweet for me. I truly wanted to have a good experience, but unfortunately my results were very disappointing--especially considering the amount I paid. During my first visit, the procedure was one of the most painful experiences I've ever had because there seemed to be a lack of care for my comfort. I was not offered any numbing cream, and I was in significant pain throughout the entire appointment. Before coming here, I already had nice eyebrows done by another professional--I simply wanted a touch-up to make them a little darker and slightly thicker in the middle. Instead, I was charged $700 as though this were my first full brow procedure, despite already having existing work done. I was also charged an additional $100 for "nano" work that was not done deeply enough, and it completely faded away once the scabbing healed. Another major issue was that she shaved parts of my natural eyebrows that should never have been touched. I expected only the small hairs underneath my brow to be cleaned up, but instead more of my natural brow was removed. I carefully followed all aftercare instructions, yet the pain in my eyebrows lasted nearly three weeks. Most importantly, she did not follow the shape I requested. I specifically wanted my brows to remain similar to what I already had--slightly thicker in the middle--not higher, not more pointed, and not thinner. Unfortunately, that is exactly what she changed. I let it go after the first visit, hoping the touch-up would correct things. Sadly, the second visit made everything worse. I returned because the nano strokes had disappeared and my brows still did not look darker--as if I had barely had anything done despite spending so much money. During the touch-up, even more of my right eyebrow was shaved off, making it much thinner and more pointed than it has ever been in my life. I walked out looking like I had overly thin 1990s brows, which was absolutely not what I wanted. Now my right brow is noticeably thinner and more pointed, while my left brow was left thicker and more intact. I am literally walking around with two uneven eyebrows after paying $800 total. This was a very expensive service for me, and I trusted this business with my face. Two years ago, I paid another professional in San Jose much less, and the results were beautiful. I came here expecting the same level of expertise and care, and unfortunately that was not my experience. Again, the staff was kind, and this is difficult to write because everyone was pleasant--but kindness alone does not make up for poor results, pain, and leaving a client with uneven brows after such an expensive service.This version is strong, credible, and more likely to be taken seriously by readers and the business.

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Yu Beauty Bar
Nano brows - for bookings please text or visit our website
Nano brows - for bookings please text or visit our website
Hyper realism - for bookings please visit our website or text.

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Hyper realism - for bookings please visit our website or text.
California Skin Institute - Saratoga

California Skin Institute - Saratoga

2.8
(51 reviews)
10.7 mi

I met Dr Noodleman at Age Defy. It was easier to get appointments with him then, but after he and…read morehis practice joined California skin institute, he must have move far south of san jose/Saratoga, because it's very hard to get an appointment with him now without driving 30 miles south. But the man is brilliant, having developed some of the most effective acne care cleansers and finishes I've ever used. It's a shame they don't promote those products more. Then again I may not be their traditional market, seeing that I'm 69 and still have acne. Allyson is one of the best aestheticians I've ever had - I get acne facials from her and she is fun and thoughtful, and the time goes by quickly. I find the staff at the Saratoga office efficient and helpful, but not coddling. I give them many thumbs up!

I had a very disappointing experience at this office. My appointment instructions said to arrive…read moreearly to complete paperwork, but when I got there, the door was locked. I waited about 15 minutes before someone finally unlocked it. Unfortunately, the experience only got worse. The assistant was cold and unfriendly from the start. She told me to change into a gown, and before I even had a chance to finish changing, Alexandra and the assistant walked into the room while I was still changing. Literally gave me 2 seconds to change. Everyone was just rushing me the whole time. This was some of the worst bedside manner I've ever experienced. From the front desk to the clinical staff, the entire visit felt unprofessional and unwelcoming. Looking back, I wish I had paid closer attention to the reviews before booking.

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California Skin Institute - Saratoga
California Skin Institute - Saratoga
California Skin Institute - Saratoga

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LaserAway - laser_hair_removal - Updated July 2026

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