I really don't like writing bad reviews, and if you can tell by my other reviews, I'm usually a happy reviewer, so where do I start?
We purchased a groupon deal, for 6 people, for 6 sangrias, 3 appetizers, and 6 entree's. It was a really good price, and I had been to Latin Kitchen previously, before they remodeled it, so we bought it.
I called and made reservations and let them know it was a groupon deal. I wanted reservations for 8:30, but there was nothing available so the guy told me 8:45, and that we're late than more than 15 mins, they would give up our table.
At 8:50 I'm parking across the street from the restaurant & I receive a call from the restaurant, & I tell her we're parking & that nwe'll be right in, she proceeds to tell me, "okay yea, because if you're not inside in the next 5 mins we have to give up your table because we're really packed". (Hmm kind of rude, but I let it go). We rushed inside, to find the restaurant EMPTY & not packed at all like the caller said. The hostess tells me to give her 5 mins, we wait 5 mins by the bar, she comes back & says give me another 10 mins, & we wait, & then at least another 10 mins.
We sit down & show the waitress our groupon deal, & she tells us groupon deals aren't allowed after 9 & I tell her we made reservations before 9, & the that the person I made reservations w/ didn't mention that. She goes & talks to someone & says okay. okay get ready, from here it gets worse.
Our groupon deal only said we couldn't order 3 things from the menu, which was fine. we begin to order & she tells us they don't have, the pasteles, or the empanadas with shrimp. Whatever, we get our appetizers & then order dinner.
They didn't have any type of churassco or steak, she said they 'didn't have steak'.
They didn't have 'The Navidad' which is their pork w/ a pastel, potato salad, Moro de guandules, and pernil. She told me they had the pernil & the rice but no potato salad or pastel.
Someone else tried to order the chicharones de pollo sin hueso, & they didn't have that, they only had it with the bone.
Oh, and also they didn't have any dish with shrimp, because there was "no shrimp"? I was tempted to tell the manager if he needed me to go to BJ's or Costco w/ them to stock up.
Lets review this again, no shrimp, no steak, no pasteles, no potato salad, & no chicharones.
So after we made our decisions based on the few items they did have, we waited & waited & waited & waited. Maybe an hour or so. Then the food arrived, & WOW! (That's not a good wow). I think their portions were meant for a 5 year old. I understand of some restaurants serving little meat, but if you're going to do that, at least distract it w/ serving more than 2 spoons of rice. The food was mediocre, I've had way better & I know I will never crave their food.
A few little things to add, they didn't bring us water until AFTER we finished our food. Our waitress only came to our table to take our order & bring it. Not once did they come by to ask if we needed anything, or to ask how every thing was. Also, there was no toilet paper. These are little things that shouldn't happen on a Friday night, when its supposed to be most busy, which it wasn't.
Finally, we finished our food, we just wanted to leave & we ask for our bill, and even that took long.
I was really disappointed & had higher expectations based on the other reviewers. I guess it was because we had a groupon deal? which is sad because now we'll never go back & I'll be sure to let everyone know of our horrible experience.
It was a much better restaurant before the remodeling. read more