Hi Lee, I hope…read moreyou're well. I'm writing to address a situation that has become extremely frustrating. I've attached photos showing the liner your company, Wilson Pools, installed--as you can see, it's coming out in multiple locations throughout the pool. We hired your company over 7 months ago to resolve our pool's leak issues. First, your team said the problem was with the pump. After three separate visits, your company failed to fix it, and we had to hire another company to handle what your team could not. Then, based on your one test, we were told the issue was a leak in the liner. We trusted your professional recommendation and paid for a new liner. Yet after installation, the pool still leaks--if not worse than before. Only then did your company decide it could be "something else." I've asked repeatedly--why weren't all necessary tests done from the start? I've asked you, Allen, and Diego, and received no response. My wife requested documentation of all tests done on our pool, and was told that you "don't share internal documents"--which is completely unacceptable. Instead, she was told to contact Latham about warranty coverage, but our records show the liner installed was from Loop-Loc. This is exactly why you're unwilling to provide documentation--because you have no proof of what's actually been done. I am giving you 30 days to make this right--repair the issues, provide the documentation, and resolve the mess created by your company. As I told you before, if I have to get a lawyer involved, I will. Please don't mistake this for an idle threat. I expect a prompt response. Zac Miller

I asked 4 times to get me a pool cover. I asked the person (appeared to be the boss) in the office…read moreand the guys that opened my pool for 3 years. Never heard anything from anyone. My neighbor had them put a new pool liner in about 5 years ago now and it started leaking 3 years after the install. They have not fixed it yet. They give dates and the dates come and go. They were supposed to fix it this May; now they say they will TRY to fix it by July 4. Boss said "they are too busy". I needed a pool liner this past fall and I went to Aquaholics. They did a great job

If your looking for an honest company, then you've found the right place. I asked them to quote me…read moreabout settling foundation. He told me that my cracks were not that bad and I can keep an eye out if they get worse, and he gave me the details on how to do that. He (great guy, cant remember his name) gave me a, just in case quote, and it was substantially lower than the other 3 I had. I'm grateful for the honesty, and when/if that time comes, they will be the first I call and the only person I will call for any future issues. Thank you

They did a fantastic job waterproofing our finished basement. On time and very reasonably priced…read more Completed in June 2017, no water issues since.

Worst Pool Contractor ever. Completely abandoned project. Terrible communication and left home…read moreowners to deal with the situation. Legal action had to be taken. Avoid at all cost, have been reported to the better business bureau and city of Atlanta

Everything was great. He cleaned my pool and brought my water back from Green to Blue. I would…read morerecommend him highly.

Once we officially made the decision to build a pool in our backyard, the real work began! The…read morebiggest and most important question was "Who could we trust to take on such a large and expensive project?" We had never had a pool installed, and we had heard horror stories from neighbors and friends of their personal pool installation experiences, some of which were still partially completed after 3 years. After interviewing a couple of companies, narrowing down the selection, and then speaking with their past clients, we decided to move forward with Creative PoolScape. From the day that we signed the contract to just under two months later, our dream of a tropical oasis in our backyard was complete. You read that correctly - it took seven weeks for them to complete our pool!! Talk about record time. We even encountered a week or two of endless rain and they still were able to move quickly and meet their estimated timeline. The communication and support we received from each person on the team was EXCELLENT! Chris Horton, the owner, was knowledgeable and easy to work with. He took our vision and created 3D renderings, bringing the project to life. The Project Manager, Steven Ginn, was our daily go-to contact. He answered our endless list of questions with thorough explanations and created clear timelines regarding next steps. His communication was top notch - days, evenings, and even weekends. He was ALWAYS available to assist. When the project was nearly completed, we had the unfortunate luck of a monsoon- type storm that resulted in a muddy, cloudy pool. Steven and team raced to action as soon as we notified them, as they didn't want the new pool to suffer any damage. They resolved the issue very quickly and took measures to ensure that it wouldn't happen again. They reacted as if it was their pool being muddied, not just "some customer." The rush to action racing across town to help, standing in the pouring rain to resolve the issue, and following up daily demonstrated their professionalism, commitment to our well being, and true ownership of the entire project. 10 out of 10 services, definitely recommend! No need to look any further.

Our pool contractor ghosted us after getting the majority of our money and left us with a job less…read morethan half completed. Chris Horton and the Creative PoolScape team took on the job of completing my project. They haven't completed my job yet, but they are doing an amazing job so far. They are extremely responsive and have been working non stop. Chris has been understanding of our situation and has given us the best deal possible. I'll update you when the pool is finished. So far I'm very happy.

Lusk built my pool in 2006. I can't complain about their professionalism during that building…read moreprocess. The pool and the apron have held up well. Great work! Even though I do most of my own maintenance, they have always been good to help test my water and help me keep the water balanced. At any rate, I believe they are the best in the business in our area.

I've been a Lusk customer for about 4 years, for new pool owner education, maintenance, annual…read moreopenings and closing, water testing. I'm sad to write this review. In December I asked them to schedule the install a salt water system...I didn't get other estimates bc I trusted Lusk and their service department. Strangely, it took me about 3 weeks to finalize a date (after I signed a contract) because Miranda, who handles this, never returned emails or voice messages, was available to take a call, or was in the office when I stopped by. I finally insisted on speaking with someone else, and scheduled the conversion for my pool opening date, which they recommended. Had it been another company I would have bailed based on lack of responsiveness. I called on the scheduled date to get an arrival window and was told the salt water was happening the next week, another communication issue. Bc the water level in my pool was low, they couldn't fully open pool that day but said they would do it when they converted the pool in one week. The next week, I called about 9:30am on the day of the conversion to inquire about arrival window and was told they weren't working that day due to potential rain...just another communication issue. I had to wait til they heard from Miranda for a reschedule date but requested they at least finish the opening quickly. One day later I was called and told they may be able to install salt generator at the end of the week, but I would need to give them a 50% deposit. I was extremely puzzled, especially considering I reached out many times, by email and phone, in December asking if there was anything they needed from me beyond the signed contract. I told them to forget the saltwater, just finish the opening (which I was charged for the first day, before it was completed). They did come out two days later to open and did a very subpar job. They never vacuumed the debris from my pool, just skimmed and swept it to the deep end. I spent about three days backwashing constantly bc of the debris. Had to run my pool bot about 4 times a day, emptying the basket after 30 minutes bc it was filled with debris...couldn't even climb the walls bc it was so full. After a little research I discovered Miranda is the new co-owner of Lusk, along with her husband. Maybe it's just taking them a minute to figure out how to run a business, and I do hope they figure it out bc this business used to be a gem. Until that happens, beware.

Pleasure to work with. They do what they can to satisfy their customer no matter the cost. I…read moreappreciate their communication.

After I posted this review on Yelp, Joel tried diligently to reach out to me and he apologized…read moreprofusely for the faulty installation and neglect regarding repairing the leaks. He sent me a full refund for the amount I paid back in 2023. I've seen many five star reviews elsewhere and I think he's driven to maintain that. While I appreciate the refund, the casual disregard to repair the leaks on this installation took a ton of my time, and I'm certainly out more than what I was refunded, but I have learned a lot in this 2 year long process. I'm just writing to relay my experience as to inform the next customer, not to damage a local company's reputation as that is not my intent at all. I wish them all the best- I'm sure he'd be great at a much higher price point than that of mine.

Alejandro, and his team have fixed all issues to our satisfaction. The pool has enhanced the…read moreenjoyment and functionality of our backyard.

If you want a pool company that will ignore you and assume no responsibility for the quality of…read moretheir product after your project is completed, look no further. Office staff are nice and try their best to be helpful, but leadership starts at the top, and the gentleman running the show doesn't give a damn. Can't get him on the phone. Weekly pool cleaning and chem balancing is a bit of a joke. Only testing PH and Alkalinity (maybe) and nothing else.