When I first walked in, the woman at the front desk immediately made fun of my Christmas socks and…read morethen said something to the woman next to her in another language while looking at me. It was awkward and unprofessional, and it set a bad tone right away. After I changed and put on the robe they provided, she later told me I needed to put my hair up. I didn't have a hair tie, so I asked if they had one. What made this strange is that everyone else in the spa had their hair down, and I was planning to shower anyway with shampoo and conditioner. It felt like I was being singled out. As someone with curly hair, it made me feel targeted and uncomfortable, especially since no one else was asked the same thing. She also made a comment about keeping the sauna clean, which honestly made no sense. I had just arrived and had done nothing that would make it dirty. The comment felt unnecessary and insulting. For context, I had just gotten off a 5 1/2 hour flight and couldn't check into my Airbnb yet, so I came here just to shower and kill time. Instead of feeling relaxed and welcomed, I felt judged and uncomfortable the entire time. Overall, this was not a good experience. If you're looking for a spa that's welcoming and respectful, I'd suggest going somewhere else. I personally would not return.

While working on the island these last few days, I had the opportunity to take 3 hours of my busy…read moreday and go for a body scrub, wrap, facial massage, and shampoo. It was totally an immersive experience and I could not have asked or more relaxing break My masseuse was named Kate. She was very friendly, very helpful and she explained every step of the way as she was proceeding through each one of the processes. I would and will definitely be going back next time I'm on Island.

I'm not sure why I waited so long to come to Loess Spa, but I'm already planning my next visit…read more For some reason, I always assumed parking would be a nightmare in Kalihi, but they actually have their own private parking lot right in front, partially enclosed with bamboo fencing, which made arriving super easy and relaxing from the start. I was honestly blown away by both the service and the amenities. I did the basic scrub package, which came out to around $100 total including the $50 entrance fee, and it was absolutely worth it. The entrance gives access to all the spa amenities including the charcoal sauna, red clay sauna, steam sauna, dry sauna, hot tub, and cold plunge tub. I came in around 10 AM without an appointment and they were still able to accommodate me for an 11:30 scrub, which I really appreciated. I highly recommend making an appointment though, especially if you're planning on getting a scrub or package service. I was able to experience all of the amenities, and for most of the saunas I actually had the rooms to myself, which made the experience feel even more relaxing and peaceful. Honestly, this would make a perfect solo date or even such a great girls' day activity. My scrub was done by Young, and she was amazing. She made me feel comfortable the entire time, maintained eye contact while speaking with me, was very personable, and provided such attentive service. You can tell she genuinely cares about making clients feel at ease. This was actually my second Korean spa experience in Honolulu, and honestly, the other one doesn't even compare to this level of cleanliness, service, and overall atmosphere. The only minor thing that made me slightly uncomfortable was during checkout while I was tipping -- another worker or possibly co-owner was standing directly behind me, and I wasn't sure if she was looking at the screen. It wasn't enough to ruin the experience, but it was the only moment that felt a little awkward. Other than that, my experience was amazing from start to finish. Definitely worth the visit, and I could easily see myself coming back monthly.

I came in for the #5. I spoiled myself and it was worth every penny. Young was awesome and…read moreamazing. She is definitely experienced. The facility offered a red clay room, a charcoal room, hot and cold spas, and both a dry and steam sauna. They provided a locker, a robe and slippers. Clothing is not allowed in the hot tub or cold tub. I left Young a $50 tip. I did not feel comfortable that the tip envelope that the front desk lady gave me was already used. It had been sealed before and peeled open, and it was wrinkled. My thought was that I hope the tip made it to Young in full. They have a nice garden in the front. They sell food, but I didn't try it. I ordered a coffee, which I was able to sip on after being in the steam rooms and hot spa. I would have given a 5 star based on the service and young alone, but the used envelope kept me from doing that.

If you've got money to burn and aren't looking for real luxury and pampering, then this place might…read morework for you. For me, I expect more if I'm paying a total of $187 for a 60-minute massage. FACILITY: There's a utilitarian wet sauna (e.g., no aromatherapy), dry sauna, and hot & cold pools inside; a small lounge area is outside with what appears to be a jacuzzi. I say "appears" because I just happened to notice the jets. There was no sign identifying it or explaining how to turn it on. The wet sauna was off and there was no sign explaining how to turn that on, either. PERSONAL AMENITIES: You're given a nice robe and one towel. I was only told to bring a bathing suit, so I was expecting disposal spa slippers. Nope. I had to walk everywhere barefooted, including the locker area where people (naturally) had walked in their outside shoes. Ugh. You could pick up a small tube of hand/body lotion, a small shaving kit (disposable razor & tube of generic shaving cream) and/or a small vanity kit (tiny nail file, cotton swabs & cotton pad) at the sinks. There were no snacks or even drinking water available unless you had a massage -- then you were given a bottle of water when it was over. MASSAGE: This is the first time I thought to myself, while getting a massage, "This woman could easily kill me with her bare hands!" Her hands were that strong. She'd asked me if I wanted my massage "hard" or "soft," and I replied, "medium, and we'll see how that goes." Well, it went very painfully at times -- I had to tell her repeatedly to go softer. It's a week later and my shoulders still hurt with certain movements. SERVICE: The receptionist (the only person always onsite; the masseusses and such are called in when needed) was not very gracious when I asked her how to turn on the wet sauna and only reluctantly went back and did it ... so I didn't bother to request her help to use the jacuzzi. Clear communication, in general, was lacking. For one, I was told on the phone that a bathing suit was necessary for the saunas, but once I got there, was told I could choose to just wear a towel. I've read the other reviews, and I see that they offer a kamaaina discount. No one told me that, even though I said at multiple points (on the phone and onsite) that I lived in the neighborhood. BOTTOM LINE: I'll try some other day spa next time I want to pamper myself.

What a hidden gem! Kamaaina discounts, reasonable pricing,…read moregreat massage (Tomoko I believe was my therapist name), wet and dry saunas, outdoor hot tub and lounge area, and hot/cold contrast therapy pools. I believe you need to valet for parking.. easy! Will be back!

My birthday gift from my husband! The best ocean front spa…read morein Hawaii The view from jacuzzi is spectacular Therapist's heavenly massage was AMAZING! We can enjoy sauna, mist sauna, and jacuzzi for prior massage and after massage. Hope to come back next my birthday!

I had a couples massage at Moana Lani Spa and overall it was an amazing and unforgettable…read moreexperience, though there were a few small hiccups along the way. What I enjoyed: The therapists were very professional and respectful of our preferences. They sent a questionnaire ahead of time to understand what we wanted, and when I emailed with some additional requests, they were able to accommodate everything, which I really appreciated. The massage room itself was beautiful, with a big bathtub for a coconut bath after the treatment and its own bathroom. The amenities were great too: snacks, drinks, fruits, a dry sauna, steam sauna, and a waiting lounge overlooking the ocean with lay-down chairs. The lounge wasn't busy at all, and you could easily spend an hour there relaxing. Booking was easy via email and the staff was very responsive. Valet parking is included. What could've been better: The jacuzzi was out of order during our visit, and I wasn't informed ahead of time. I had to ask for a prorated rate, and the person checking us out initially didn't want to give the discount until their manager stepped in. For a big hotel-affiliated spa, I expected better communication and consistency on something like this. The showers also ran out of bath products (either shampoo or body wash), and the locker area was missing some amenities I'd expect at this price point, like makeup remover and skincare beyond generic body lotion. I also had trouble getting a receipt with my name on it initially, though they eventually sent one. One other thing to note: the spa is right above the hotel beach and pool area, so you can hear people rather than just ocean waves or spa music. It didn't bother me too much, but it's something to be aware of if you're expecting total tranquility. Despite these issues, it was still a wonderful experience and I'd recommend it for a special occasion!​​​​​​​​​​​​​​​​

Got a great hydra facial on my last day visiting! Experience was very calm and did not feel rushed…read morewhatsoever. Cristylin was super attentive. Will be back when I'm in the area!

The HydraFacial was a superb birthday gift! Thanking my Sweetie for this pampering which was gentle…read moreskin care that felt really good. We arrived before our appointment time and filled out their forms. We each had our own room/skin care specialist. The comfortable spa table is prepped with a little steamer to get your face ready for treatment. The HydraFacial machine was explained to me. She also stated that if the process felt uncomfortable, I could alert her to adjust the pressure. The procedure helped to clean, exfoliate, and remove impurities from my skin. She then applied a serum of antioxidants, peptides, and hyaluronic acid. The final application was sunscreen. While the untrained eye, probably couldn't SEE a difference after the HydraFacial, I could certainly FEEL the difference. Clean, fresh, and super rejuvenated! As a follow up, I came in for the Scultural Face Lift with Buccal Massage. This included lymphatic drainage (behind your ears) and microcirculation of my shoulders, neck, and jaw area. If you've never had a massage inside your mouth, try it! This helps to relax jaw muscles and many TMJ patients use this. Honey, you are worth it! Whether a special occasion or just because. They have many options in their menu of services. They also sell products to compliment all your skin care needs. God blessed you with the skin you're in, this is a great way to maintain it :)

tl;dr: excellent deep tissue/sports massage from Mel, reasonable pricing, and convenient locations,…read moreparking, and booking. The Alana location has a nicer ambiance overall, but the Hobron location has soothing vibes once inside as well. Have been coming here since 2020. Initially I saw Jackie, but sadly (for me), she moved (but congrats to her on taking some big steps in her life and career *heart*). Since then, I've been seeing Mel, the owner, for regular sports/deep tissue massage. She always makes sure to check in regarding how my body is feeling, specific areas to focus on or avoid, etc before having me disrobe. She does a great job of addressing my areas of concern as she progresses through the massage. Her firm pressure, attention to trigger points, and thorough technique always leave me feeling relaxed and rejuvenated whether I'm dealing with surfing soreness/injury or office worker related tightness. If you're looking for a therapeutic massage, this is the place to go!

This place is wonderful! It is clean, professional, friendly and decently priced. Right now I am…read moreenjoying Mayumi's massages very much! She can find the knots and works them out great! I highly recommend this place!

Yan and Jenny took care of me and my partner for a 2-hour massage. It was extremely relaxing and…read morerejuvenating. They even provide cookies 'n' cream ice cream afterwards, which is delicious! I like the cozy vibe of the venue (feels like a friend's home) and the views of Waikiki + the ocean are spectacular from the massage rooms. Definitely a must-go!

My husband and I went to Lava for a couples full body massage as part of our honeymoon. Annie and…read moreJenny were amazing. They set up the room with a cute sign and gave us ice cream afterwards to celebrate. They allow you to choose which types of massage and areas you'd like them to focus on. My whole body feels way better and less tight. Annie got out many knots and focused on areas where I was sore and tight. I would highly recommend Lava Massage and Day Spa and we will definitely be coming back! Thank you Annie and Jenny for such a great experience.

Love the experience here! The ladies did a great job. The room has a nice view of the city and the…read moremassage was so relaxing! The pressure was a little harder than I liked but you can always speak up so they can adjust it. Great way to end the day after hiking. The promo price can't be beat, make sure to book before 6 pm to get it.

Nice spot. Friendly staff. Good Thai massage. The ladies bent me and stepped on muscles I didn't…read moreknow were sore. It was a great experience but I have a few complaints which prevent it from being 5 stars. Couple massage was good. Pressure was good. The parking is just "go check if it's open" and not "this stall is open". If I were the business owner I would improve this to streamline the experience. For as much as I paid for the massage I would have expected parking to be validated. It wasn't. What prevents a five star review: they asked what was sore but they didn't focus on those areas at all. The last 10 minutes of the massage was aggressively rubbing my scalp which didn't feel good and honestly was the worst part of the massage. I'd rather she have massaged my traps/upper back like I had mentioned. My neck and back are still sore today. The search for a massage place that will focus on areas is still ongoing. It seems they all have a script that never is deviated from.