This service is terrible and needs an overhaul. This evening, for the second time, I gave up on waiting for a bus at the terminal and walked the 20 minutes among no sidewalk paths and pollution to get to the Lyft/ Uber lot. Get it together, people. read more

Once the familiar scent of foul smelling air due to the air pollution hits my nostrils, I know I'm home. I had heard of LAX-it (la exit), but had no idea where to go. Luckily, there was a bright green sign advertising to wait for a shuttle for "taxis" and "Uber/Lyfts. It's supposed to take up to 15 minutes for a shuttle, but luckily the shuttle arrived within 5 minutes. The shuttle was already 75% full when it arrived, but we didn't have huge bags of luggage and were able to grab a seat. The shuttle filled up quickly until all seats were taken and all standing room was taken, too. It only took about 5 minutes to get to the LAX-it area from terminal 6. I believe LAX-it is near terminal 1. You can also walk to the lax-it area, which you may prefer depending on the amount of luggage you have. I have to admit that the area was pretty organized. There was a clearly marked area for where to go to order a taxi, Uber, or Lyft. You stand in an area marked with a letter and number so that your driver knows exactly where to pick you up. The car was easy to spot and we were on our way home within 10 minutes. Although it's not ideal to have to take a shuttle when you land just to get an Uber home, the shuttle didn't have a long ride and the Uber/Lyft area was more organized than I thought. It's the best solution for now to an already severely crowded car situation at lax, and it was much easier to use than I thought. *breathes in the LA air and coughs, repeatedly* Welcome home! read more

I have used LAX-it 3 times this year. Easy to find pick ups for the free shuttle at various terminals I have used - United, American, Tom Bradley. Follow the signs, they are usually at the left. The stops for the shuttle are well marked, sometimes there is an agent there to help, which is very good. Some shuttles are full and just don't stop so don't worry. Usually an empty one arrives soon enough. I never waited more than 10 minutes. The challenging part is getting on the bus, everyone crowds around, shoves their way in. If you have a lot of luggage, claim your stake. On the bus, there's plenty room for luggage, some seating. It is a short ride, no stops, so it goes fast. The drivers are usually no nonsense, mostly nice. My issue is with our fellow passangers, some are very pushy to get ahead, there is a line, but ...and some are frankly rude (like some dude who said recently "f... your luggage" - I was holding on to it since I had some pottery inside). I was tired after a long international flight to register immediately, otherwise I would have chew him out. People... Once you get at the lot for Shared Ride and Cabs there are signs for everything: Uber, Lyft, etc. There are restrooms, I never used them. I usually got to the Lyft area and order our ride. It is pretty easy to use. Nowaydays this is the option! read more

If I could give it zero stars I would. I arrived on 10/08/25 at 7:30pm. I waited a hour for a bus. I saw maybe 4 busses. None ever stopped because they were so full. read more

You could have a shuttle show up. I've been at Tom Bradley terminal waiting for 20 minutes after 14 hours of flying. Your agent can't call anyone, has no idea when a shuttle might show up. This is a complete failure read more

Shout out to Eunice! Great driving and super fun and friendly! She gave great directions on ordering the cars! She's first class! Bus was so clean! Give her a raise! Lol read more

LAX-it - Airport Shuttles Near Me - Los Angeles, California

yeah i hate these people so much. their shuttle is what is depended upon for an individual to get an uber ride, and there are not enough shuttles, too many people. we have been waiting 40 minutes for a shuttle to take us to our uber. ridiculous. read more

This is a bad solution to a really bad problem. Ride-sharing is not ideal. If only the taxi companies had done something to compete - but instead we have a bunch of unqualified and lost drivers and a bunch of passengers who are essentially hitchhiking. It's a bad thing all the way around. But THIS sort of odd encampment that LAX has created only makes the entire situation worse. If you happen to fly Southwest and are in Terminal 1, you're only about half a mile away, so you lug your bags through the streets in whatever weather (and yes, it has been raining in Southern California) and stand outside and hope for the best in terms of getting a car. To make it even MORE fun, Lyft and Uber have managed to make it impossible to call a car early and will ONLY let you call for a car when you are actually AT Lax-It (the encampment/loading zone from hell). So you must wait. You are completely at their mercy. This is why frequent travelers like me smile and sigh a little when we talk about Burbank airport. Yes, the flights are cheaper out of LAX, but when you add in the hassle of schlepping to this weird LAX-It burning man situation OR paying outrageously to park in a lot and trying to get the errant shuttles... LAX is the shit show that never stops. LAX-It is an example of trying to find a solution to the bad Uber/Lyft problem but instead, it just made everything worse. read more

Absolutely awful. Terribly organized and not nearly enough shuttles running. Worst experience getting out of an airport ever

Second time in a row where I've waited for the shuttle and had 3 different green shuttles go by mostly full and not even stop. Second time in a row I had to finally give up and just walk. By the way, of course in the LAXit lot there are tons of shuttles just sitting there. This whole system is a disaster. It was so much better when you could just call a taxi, Uber, or Lyft to just pick you up in arrivals. My advice is to expect to walk the 15 minutes dragging your luggage to the lot. Or consider paying someone you know to pick you up. read more

Getting a Lyft/Uber from LAX isn't easy. Arrivals at LAX is always a disaster. It was a smart idea to separate all the people grabbing a taxi/Uber/Lyft from the people getting picked up by family and/or the hotel/parking/car rental shuttles. Not all terminals have their own LAX-it shuttle pick ups. I went to the one shared by Bradley and Terminal 4. I was lucky that the shuttle bus arrived right after I found it. There were a bunch of people already waiting, so we filled up the shuttle. The driver did not offer to help anyone with luggage. The drive to the LAX-it was about 5 minutes or so, and Lyft tracks you so that the driver isn't assigned until you are close to the drop off point so that no one is waiting too long and congesting traffic. I was dropped off, and then I walked 2-3 minutes to the pick up point that was well marked. This wasn't a bad process, although it wasn't great. Of course, the alternative was to pay an extra $50 to get picked up directly from the gate by Lyft Lux, so I chose the bare bones alternative. read more

Not enough Busses at LAX , expect 30-45 min wait at terminals exit. I hope someone do something soon. But, if he bus driver was great and helpful. read more

Ms Eunice needs to focus more on driving and less on advertising her Instagram. We drove 2 miles an hour so she could give us a sermon. Told us to order an Uber at T6, Uber left before we made it to the lax-it lot. Seriously took 15 minutes for her to drive from TBIT, and that was without any stops or traffic. Just distracted driving. read more

stay away from LAX-it it is still a complete cluster. I thought after initial nightmares that the news covered it would have improved over the years - NOT!! Result of incompetent politicians not allowing any of the train lines to run directly to the airport similar to BART not going directly to Oakland airport in fear of upsetting taxi unions. Now they want to make a high speed rail!? read more

I just have to say that Miss Eunice is absolutely positively the most uplifting person I've met in ages. She had the whole bus saying "woo woo!" even at 130am. She is radiant! What a great bus driver! read more

The whole UBER/LYFT situation could be better, and this solution seems to work well for the moment. I was lucky to experience this when it wasn't busy (I can see it as messy if it was busy) My morning driver Miss Eunice was a complete joy though! Stressful travel day and she was beyond kind/helpful. She helped us out with our MANY luggages and was so positive (and helpful) Very positive experience ! Thank you Miss Eunice! read more

LAX-it - Airport Shuttles Near Me - Los Angeles, California

Great ride with Ms Younes. She gave us clear helpful instructions on how to order the Uber, Lyfts and Taxis and made us all feel like FIRST CLASS. She has a lot of enthusiasm for early in the morning, it was a positive experience. Usually we have to ask for ride share app help but we didn't even have to ask and she told us what to do and what not to do. read more

Absolutely crap. Needing to wait half an hour for a shuttle is just not acceptable. I don't care the reason.

Miss Eunice was a ray of sunshine, she was so positive and upbeat and very informative helping all of us with how to order ubers from the pick up area. Great customer service skills! Stay first class Eunice! read more

I guess the concept of a centralized spot for ride share and cab pickups makes sense, but the execution is terrible. Although I'm a "senior," I travel light and am mobile. But if I were older and had luggage I'd be really upset. Signage from the terminals is unclear, not nearly enough shuttles for the demand, and it's a pretty far walk from many of the terminals. I think Uber Black is the only service allowed to pick up curbside anymore. The airport authority needs to get its act together. It just doesn't work. read more

Remember how I said this would probably benefit taxi drivers only? I was wrong. https://laist.com/2020/01/06/lax_taxi_drivers_strike_pickup_lot.php No idea who thought this was a good idea but it's definitely easy to jump the line if one is either uninformed about how the system works or simply don't care. Just jump in whatever open rideshare is available, flash them your code and leave since there's no accountability other than the attendants who don't move past a certain spot in the line. read more

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Such a shit show. Takes forever for the shuttles to come, takes forever to get a car. Next time jump on a hotel shuttle and get a ride from there. read more

LAX traffic just progressively got so bad to the point getting picked up by friends/family has also become too much of a hassle. I have opted for ride-sharing many times. Back when ride-sharing was up and coming, some not-so-brilliant LAX peeps decided to designate pick up spots right outside a few terminals which made traffic even worse. (I mean.. they should have seen that coming...) I like the thought of those people getting fired and that some other brilliant bloke got hired to come up with a better solution: LAX-it was IT. Since I fly planes from Terminals 1 and 2, the experience has always been good. No more than a 5 minute walk and I'm here with my drivers already waiting for me to hop on. This completely avoids having to wait for whoever would pick me up AND dealing with going around the airport just to get out. What a smart move. Using this place to get out of the airport is the easiest way to go. So grateful it's here! read more

Let's start with the state of the buses which are NOT well-maintained, stink and have minimal AC. Let's follow it up with the Nazi-like driver who was blocking the entrance while yelling orders on where to stand, where to put you checked-in luggage vs your carry-on. Why does that make a difference. We're on our way home? Why are there rules about where certain luggage goes? More importantly why did he stand there barking orders at a petite woman who was trying to place her bags on the upper shelf you mandated her to use and she couldn't reach? All these orders and special requirements by the driver resulted in the majority of passengers having to sit in a hot bus for over 10 minutes while he stuffed the bus with people and bags that were 3 layers high and a danger to passengers should he have to break hard. Oh and did I mention that he forced a guy to hold a huge duffle bag on his lap because it was "soft sided"? I could go on about the rudeness of the driver, the feeling like sardines in a hot can but I see that I'm not alone in my thoughts about LAX-it and nothing has been done. I hope this nightmare of a project is done with before the Olympics come to town. Otherwise it won't be only Angelenos you piss off but.the WHOLE world! read more

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WORSE than what everyone is complaining about! We had a full flight from ATL to LAX that was delayed 4 times so it became a red eye and we finally landed around 2:30AM at LAX Delta terminal as we flew Delta. Obviously we are all extremely tired, dehydrated, irritated as its now already almost 3AM. All the signs vaguely tell you to keep walking to the left. So you walk for about a good 3 blocks over and you might see a LAX-it bus to take you to the LAX-it tent to find your Uber/Lyft. As everyone pointed out these are the MOST UNPROFESSIONAL, RUDE, RACIST, IGNORANT drivers you can imagine. Our driver was screaming at everyone to lay down their luggage flat sideways just the way he wanted it. He was not clear how he wanted it but instead kept yelling at everyone at the top of his lungs for being too stupid to know the exact way he wants your luggage placed and for not doing it fast enough. He then continued to scream, harass, insult with racist comments towards a very friendly, polite interracial couple who were just sitting there quietly after screaming their head off about not knowing how to place their luggage the exact way he wants it and fast enough. He then insulted another man making racist jokes, racist insults at him for not knowing how to place his luggage the exact unclear way he wanted it and not doing it fast enough to his specific liking. Finally the extremely hostile/rude/racist driver then went into a full on racially harassing tirade at everyone screaming again at the top of his lungs and then everyone literally had enough and stood up and grabbed their luggage and got off the bus at this point and decided to walk to the tent instead. This incident happened on 7/21/22 to 7/22/22 at around 2:30AM to 3:00AM and we'll attach a photo of the driver as well as one of the people on the bus took a photo of the driver as he was screaming and attacking everyone! We are posting this so the management can either FIRE or seriously reprimand and re-train this person at the very least for the insane treatment that he gave all of us forcing all of us at once to get off of the shuttle and to walk over to the tent instead. You might say yeah ok its almost 3am and this is the level of employee available to work that shift at LAX-it, but really ask yourself if you are comfortable having your mothers, sisters or daughters be alone with this type of driver especially that late at night should their flights be delayed several times as ours. LAX-It, please watch the video if you have videos recording on your shuttle at around 2:30AM to 3:00AM 7/21/22 to 7/22/22 and please DO SOMETHING about this driver as we are posting his photo to inform you of all that is wrong with your company! Thank you! read more

LAX-it - The Driver on 7/21/22 to 7/22/22 at around 2:30AM to 3:00AM who SCREAMED RACIST harassment attacks causing everyone to get off the shuttle - Airport Shuttles Near Me - Los Angeles, California

Maybe I just got lucky but I think LAXit is extremely efficient compared to waiting in the departure clump mess as before, especially if you are flying southwest. Flew in around 8am on a Sunday morning, holiday weekend. Grabbed my bags and did a three minute walk over to LAXit. There were attendants everywhere directing the traffic, in addition to the Uber app telling you where to go. There are obvious signs that show the split between Lyft, taxi and Uber. As I was walking towards where the app directed me, we were grouped together and led to a empty row for Uber x. As we walked over they divided us into the parked cars waiting. Gave the driver the code and off we went. Full process maybe took 10 minutes. It also felt safer and so much more efficient. If there was a rush I could see this being horrible but my experience was definitely a positive one today. read more

LAX-it - Waiting area - Airport Shuttles Near Me - Los Angeles, California

Great service. My driver, Ms. Eunice was friendly, courteous and also funny. She had the entire shuttle bus of passengers chiming together with a robust "Good morning". . She have pointers on timing to request Lyft/Uber to ensure we weren't left. We all were also encouraged to repeat after her "I am first class". If you have a choice, ride with the Ms. Eunice. She made otherwise grumpy travelers smile and laugh. read more

4 buses all filled to capacity passed us by at terminal 5 5th bus had only room for 10 people. Horrible system . Certainly not ready for the Olympics! read more

We got to the green area , There was a lady with a green shirt, so I asked her where the line started and she told me that the line started where she was. She didn't even bother to tell the other people that were coming behind to form a line. So people were waiting everywhere. The bus came and stopped right next to us but it opened the doors in the middle instead of the front door. Me and the people that were in line behind us looked at her like: what's going on?? Is the driver going to open the front door ?? We asked. And she said No. so finally after about 15 people got in she stopped the rest to let us and the other group that were in front of the line get in. Not everyone got in since it was already pretty much full. I think that if they get organized it would be a good service. read more

We were all stranded at Terminal 5 because every bus that drive by was full. So its misleading to say a bus comes by every 7 minutes (to pick you up) LAX is busy enough where they should know their peak days and times to dispatch more busses or have someone on the ground calling in to tell them people haven't been picked up. If the pickups all start at Terminal 1, then depending on the day or time, the busses could be filled up by Terminal 2 or 3 There's nothing as a tourist that shows signs or arrows to let you know if you can walk there yourself to catch a cab or Lyft/Uber This is not tourist, disabled or elderly friendly. Coordination needs to be better. It's great that it's free but that about it read more

Worst treatment of Taxis/Ubers/Lyfts of any airport in the world. Let's be clear: you're relegating these services and the people that use them to lower tier status. This off site encampment looks like a temporary makeshift shelter - but being considered a long term solution. Awful. Finally, the LAXIT drivers shouldn't consider their drivers seat as a pulpit to espouse their personal beliefs. I'm sure we could ALL shout out our own thoughts at 2 am, but the driver feels theirs is the superior opinion? Please stop. read more

I know I've written a review of the infamous LAX rideshare stalag before ― but it, along with hundreds of others, seem to have vanished mysteriously from Yelp as the rating has rocketed up from 1 1/2 stars to 3 1/2 stars. Has LAX-it gotten any more comfortable? Is it any less windy or cold or exposed to hot concrete on summer days? No, not at all. Are now any benches to sit while ensuring sometimes exhausting waits? Nope. And do travelers still have to hike thither and yon with all their luggage to Lot 67-Theta, where their Uberlyft driver has randomly been assigned? Yup, that's still a thing. So despite the burial of many of old critical reviews, the fact remains that LAX-it still SUX-it. read more

LAX-it - Airport Shuttles Near Me - Los Angeles, California

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The worst way to welcome someone to LA. After getting on an overpacked shuttle, I waited 40 minutes at the pickup zone just to have a car say they are coming to get me. After waiting the first 15 mins, my ride cancelled and I had to start over and each time I did the price went up well over $100 (one even being $250...at midnight so not rush hour at all). This went on three times with both Lyft and Uber and finally I paid more for an "express pickup" waited another 15 mins and finally got a car. Standing in the cold for 40 mins with no bathroom nearby, under a tent. LAX acts like ride share is a temporary thing. Second largest city in the country and now even Lyft/Uber can't be used. And the Olympics are coming here? Good luck with that mess. read more

MS. EUNICE!!! What a joy it was, after a three-hour flight delay on the red-eye and arriving in LA in the wee hours, to have Ms. Eunice remind us (in her impeccably clean shuttle) that we are ALWAYS first class! Not just on the shuttle, but in life! She had us ALL saying it, and it totally shifted our moods. Give her all the raises/promotions but don't take her off the shuttle, the good folk arriving at LAX need her infectious spirit! She got us to the taxi/rideshare depot with all the instructions we needed in our groggy states to find where we needed to go, plus an elevated state of how to live our lives--FIRST CLASS! ALWAYS! read more

Wow what a turn around... from 1 star to 5. As mentioned in my previous review, they now use large, spacious busses as opposed to those tiny shuttles. Walking outside of the terminal, a bus was waiting right outside, so zero wait. But the five stars is because of the absolute gem of an employee: MS. EUNICE! After a long, at times turbulent red eye flight from Honolulu, Ms. Eunice got an entire bus of tired, jet lagged people into a good mood, reminding us that we are all first class, not just on airplanes, but in life. It was pouring down rain and she gave us advice on when to call our Ubers/Lyfts and where to request pick up for the shortest walk so we wouldn't get soaked. Fast, efficient service, clean bus and Ms. Eunice adding a little bit of sunshine on an otherwise cloudy day. First Class 24/7!!! read more

The most absolute garbage system created. Busses picking up have little to no common sense. The bus was full and we still made stops along the way from the terminal to LAX IT. There are also spans of time where you will be waiting for ages to hop on a bus due to busses being full. The inability to look at Apple Maps and order anUber on the way is also a major inconvenience. They created a solution to a problem (traffic in lax) by creating another problem...so not really a solution. Implement a real one. read more

Mrs Eunice is the best! 1st class. Woot! Woot! Early morning she has the energy like it's not morning! Best bus driver ever. Huge blessing for lax it read more

I don't write many reviews but coming off a 7 hour international flight and being greeted by Miss Eunice on the LAX-it bus at 6am was a welcome surprise. Its hard to get me laughing and smiling before coffee but she did it. Thanks for the refreshing ride. read more

It's early , but my shuttle driver Ms. Eunice has all the energy in a good way! She treated us well , and it was a 1st class experience ! She gave us specific directions and is very knowledgeable ! I will say the buses are not in good condition in regard to cleanliness . Terrible dark stains on seats are very questionable read more

I have used this bus system several times and it simply is horrible every time. I waited nearly an hour for the bus at 2am after 20 hours of flights to get on a bus with a women driver who decides this is her limelight and a performance at the Apollo. It was like a bad skit from in living colors, something I don't want to hear and just want simple transfer to the lot without the uncomfortable yelling over zealous cheering attempt to get the passengers excited. We have been through enough and that is the last thing anyone needed unless your a 1st time Griswold family excited to be in LA for the 1st time. The driver went on and on in her monologue about how this is 1st class being on LAX-IT; someone please show her what 1st class is, 3rd world cattle herding people transfer is not remotely close to 1st class. LAX out grew itself years ago and it should never be located where it is. It should be in Lancaster with a bullet train with available multi points stations within the LA basin. Instead corruption and tax revenue greed once again drives our city officials to continue the bandaids to polish LAX which obviously can't handle the amount of people it has now and what will be even more of a cluster in the years to come. For a city that pushes this Green initiative down our throats while causing world class congestion and filling our bay with Jet Fuel byproducts is beyond hypocritical. I am forced to use LAX until I can get out of this god forsaken state if a car device is unavailable. Until then I will never use the horribly planned LAX-IT bus again. If you like waiting and waiting and being stuffed in a tube with potentially sick people while listening to a monologue from hell then this LAX - It may be perfect for you. I just think it would be better if we had a what Ms 1st class is drinking before we board the bis. read more