Simon Mills was the best real estate agent I have worked with. He was amazingly patient, and fast, and professional. He answered calls and emails immediately. His presentation of the property could not have been better. The write up and the photos could not be improved. I highly recommend Simon Mills. read more

I just moved into an apartment managed by Anbar in Encino. She was so amazing helping me find the perfect unit for me in a clean and well managed building. Plus everything is new! Which I love. I've been here for a few days and any of my questions/concerns she's been on site to help ASAP. Which I really appreciate! Also very easy to contact via text/phone!!! Amazing! So excited to be spending my new year here! Thanks LBPM & Anbar. read more

I love this management company , and the manager of 5464 Yarmouth her response rate is wonderful , she is very helpful , I will definitely never hesitate to rent from them again, I recommend to others for-sure. read more

I would like to give this 5 STAR REVIEW to my apartment manager Annette Gomez at LBPM/ Panorama City, she is very hands on and very professional. She responds all questions and concerns as quick as possible. & is available at all times for any repairs if needed. She maintains her building very clean, I always see her doing something productive early in the morning... cleaning the building, picking up any kind of trash, sweeping leafs, or even cleaning the pool area. Annette made my move in process very smooth. I wish there was more managers like her!! She is truly awesome super friendly and she is one of the reasons why I will continue to rent here. read more

We purchased our condo about two months ago and we have never felt supported or on the radar of LBPM management. We had to hunt LBPM down to introduce ourselves, ask fellow condo owners for who to contact, and even had to contact LBPM about how to pay our HOA fees...all services that should have been provided TO us. Most importantly, during the protests last week we had TWO breaches of the property walls, which one would think would prompt LBPM to secure the perimeter...NOPE! We are still waiting for the barbed wired to be reinforced! And to add insult to injury, our bike was stolen from the gated garage last night. The heavy duty lock was cut and the bike was stolen. This could have been prevented had LBPM done their job. So disappointed. read more

.. The worst rental service ever, Lisa is the most unprofessional person I've ever had to deal with. Their places are overpriced, & need repairs. Lisa must be under the impression that she works for selling sunset, I had to ask her several times how much the apartment actually was being rented for. Must be nice to have your job handed to you by mom and dad and not really have to know what you're doing read more

From the first day Sam and Andrea became our building manager they started making changes for the better. They always respond to my questions and concerns quickly and keep our building looking clean and good. I have been living at 6955 Kester Ave since 2002 and never been happier to have such caring and friendly people as our manager. read more

If living at Northpoint Apartments in Northridge for nearly 5 years doesn't speak for the quality of service delivered by LBPM Manager Melanie, then I don't know what does. For the course of my stay, she was an absolute joy to interact with and more than helpful when it came to addressing any and all concerns/needs. Were it not for her stellar management of the place, I could not say with certainty that I would have stayed as long as I did. What I CAN say is that Melanie is a persistent optimist and is more than willing to help her tenants feel safe and secure, and she was one of the major factors in making my stay worthwhile and pleasant. read more

They it's a professional business but I don't know what do they think about word "Professional" because it's not eve close to it. The building supervisor isn't responsive to any kind of communication has no sense of urgency to a point that I think she isn't with the company let me say couple of word about her supervisor; he is worse than her. I regret doing business with them. read more

Recently our HOA was changed to them, they never answer the phones and when they do they can't answer your questions so they transfer you to whoever is responsible for your account and good luck with them getting back to you. I will be bringing this up with the board. read more

I want to start this off with the hugest Thank you to my supervisor Crissy and resident manager Greg. It was a long process but they helped me every step of the way. I am so in love with the building, & my unit. It has been a bumpy 2018 for me. So this opportunity and to be apart of this building is such a blessing for me. I recommend Crissy to anyone! & Greg has to be by far the coolest, down to earth, very helpful manager ever!!! Thank you two! read more

I have to concur with all of the negative reviews on here.  I bought my condo in November 2016, and LBPM was and is the management company associated with this complex.  LBPM never sent me the CC&Rs for the HOA, required under California law to be disclosed to the buyer, until 2 weeks after the request.  My real estate agent, the seller, and the seller's agent had to get involved.   Getting in touch with them is a nightmare.  I called 3 times, left messages, and sent 2 emails requesting information prior to close of sale; my agent left several messages, as did the seller's agent.  All requests were ignored until my agent went over to their Sherman Oaks location requesting information.   LBPM never updated my address in their records.  They continued sending items to my old address until February 1, 2017 even though I moved into the condo in December 2016.   My condo complex is managed by a girl named Sandra Kolodenker, who is incommunicative and incompetent.  She is about 18 years-old, and someone decided it would be a good idea to put her in charge of a condominium complex.  Dealing with her is a challenge at best, and a chore at worst. On December 19, 2016, I mailed in my HOA dues to the lockbox listed on the invoice.  It was cashed on December 27, 2017.  On January 30, 2017, I received forwarded mail from my old address which is where LBPM had mailed the invoice because they had failed to update their records.  I had been charged $350 for January 2017's HOA dues, and a $35.00 late fee.  Please note, this was never communicated to me before this date.  You would think they could have contacted me on January 5 or 6 to advise that they had not received my payment, but instead, they gleefully tack on a $35.00 late fee, and demand payment for the alleged missed January HOA dues. I called LBPM twice, once at 8:00 and once at 8:30 a.m. on January 31, 2017, and left messages at the general reception.  My calls were not returned.  I then called again at 12:45 p.m., and was transferred through to Sandra's voice mail.  I was 7 seconds into the message when the voice mail cut me off, saying, "Goodbye!" without letting me finish the message. I then faxed over a letter sending a copy of the canceled check which was cashed on December 27, 2016, and advising that they should follow up with their bank.  Sandra called me the next day and advised she would follow up with accounting, and advised the $35.00 fee would be waived as the check was not late.  The following day, she called, and advised that I would have to follow up with my bank to find out who cashed the check, and report a fraud.   I advised that I would pay the $350.00 to LBPM for January's fees, and follow up with my bank.  The following day, she said that I still owed the $35.00.  So, tack "liar" onto "incompetent" and "incommunicative," as she went back on her word.   During our February 2, 2017 phone call, I asked her when the HOA meetings were, as I had been told that the HOA meetings were only open to board members.  She advised she did not know.  I replied that this must be in error, as it is against California law.  With some exceptions, all HOA meetings are open to the homeowners and board members.  She replied, "No, their not."  Did I mention she's incompetent? I followed up with an email on February 2 again reminding her to update my address, as this had never been done, and again asked her when the HOA meetings were.  She replied that she had "reached out" to the HOA, and notice would be posted when the next meeting was.  The next time I heard from her was an email to an unknown male attaching highlighted portions of the CC&Rs from a different condominium complex entirely, and informing him that he would have to pay for the repairs.  She's good at that, Miss Sandra, passing the buck.  I am unclear why she feels the need to hide the ball with regard to the HOA meetings, as attendance is my right as a homeowner.   Recently, I was informed by a neighbor that bees were building a nest inside my balcony.  I informed Sandra on April 10.  She advised that she would take care of it.  Nothing was done until April 19 when my mother called to ask for her supervisor.  We were connected with Stephanie, who sent a bee removal expert to our residence.  He inspected the area, and sprayed it, but informed us that there was honey in the balcony, and he would have to remove it.  He would need to smoke the bees out, and reseal the area so that they did not return.  That was April 19.  It is now May 15, and nothing has been done.  I have a 9-month old son who I take out for walks, and am scared to death he is going to get stung. read more

Totally inept and negligent. Stay away, Lida was appointed the property manager for our HOA and completely abandoned her task. LB will collect their fee, that's about the only thing they do. The most disgusting disrespectful company I have ever dealt with. Ignorant would be a compliment to these clowns. Stay away , far far away. The company is a sham operation. Read all the reviews.. read more

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From around 2006-2011, we had a high turnover of LBPM associates that would get assigned to our HOA. During that time, there was a lot of miscommunication happening and lack of timely attention to requests our building needed. Needless to say, the HOA was frustrated. Around 2011 until now, Marinel at LBPM got assigned to our building as our new contact associate/manager. Ever since she has been with our building, we have seen a change from the way things were in the past with LBPM. She is very responsive to any issues, concerns & requests. On top of that she's a positive person and you can tell she likes her job and wants to help. read more

Veronica Treto, is the HOA supervisor for the Town and Country Condos off of Kanan Road and she has been invaluable in assisting me and my clients during the transition and Sale of the Condo. I cannot say enough about her professionalism and her quick turn around time in responding to our questions and requests. We needed help with obtaining a remote control for the gate for the new owners of a Condo in this complex and she made herself readily available to help them and myself. Once the the sale Closed we still received excellent service from Veronica days and weeks after the sale was final. Veronica is an asset to LBPM and We recommend their services to anyone looking for good property management. read more

We live in a Hollywood property and as written in previous reviews this company is terrible. We are now on day 4 with no hot water and despite Martha telling us everyday that it will be back on, nothing is being done. The owner and property managers do nothing. Please beware and don't ever rent from these people. read more

Still having a great experience at Amigo Ave in Reseda with LBPM. Our building manager, Crisann, has been great for the 18+ months I've lived here. Always completely responsive to any issues we have, and gets the job done in a swift manner! She's also a great neighbor. Top spot I've lived in in 8 years in LA. read more

An irresponsible management company, does not take care of clients or tenants well. Stay away. Management is unreachable. Worst company I've dealt with. read more

Worst property management. Property owners and HOAs , stay away from this company. Never respond to phone calls, never respond to emails. They will mismanage your property, refer to overpriced vendors and never address any of your needs. Go with Ross Morgan, go with Icon Realty, Go with any other management company but this one read more

I've been living at Balboa Ranch Apartments for quite long time, so far I have no problems dealing with the management specially to the manager (Erica). Very recently we requested to change our old carpet to wood vinyl to keep our place look new and easier for us to maintain, they replaced it immediately according to our agreed schedules. Regarding neighborhood most of them are friendly. Overall I would recommend this place to my friends and family. Thank you Erica (on sight manager) for keeping Balboa Ranch Apartments nice and safe!!! read more

I've been a tenant at of the locations managed by Lbpm ... 8545 Balboa unit 209 and I'm very pleased with the management. Erica is able to answer my concerns and questions in a promptly manner. Thank you lbpm for you're services! read more

My boyfriend and I lived in an LBPM property located in the noman's land between Ktown and Hollywood. When we first looked at the apartment it looked great, it had just been all refinished. However - this was just a quick, cheap band-aid over the fact that the place was literally falling apart. We had not 1 but 2 major leaks in the bedroom from old pipes breaking in the walls. The second leak was outrageous. Brown, dirty water was leaking from the ceiling - soaking the window and carpet below. Mold was growing out of the crevice the leak created in the ceiling and was spreading. We obviously immediately contacted Martha - our extremely difficult "property manager" - including photos. There was almost NO communication and nothing was done about the issue for 3 MONTHS. 3 MONTHS with dirty pipe water flowing from the ceiling and mold growing - where we slept. We finally had to inform Martha that we would be withholding rent until it was fixed. Someone was sent out there that week. Absolutely ridiculous. DISGUSTING. We were forced to stay longer than our lease because when I informed LBPM of our 30 day notice - it was in person at the office. Not in writing. These people are honestly criminal. Beware. read more

Property Supervisor Michael McLeod provides less than desirable customer service. Michael does not communicate well with his building managers, which causes delays in paperwork. I NEVER received a copy of my lease, and my move out statements never even made it to the accounting department. Furthermore, Michael often seems to be out of the office, and rarely returns phone calls. Once, I did happen to catch him on his direct line, and he said, "I don't have time to talk to you, I am in the middle of a meeting." When I received my resident ledger and move out statement, I noticed a charge that was incorrect and needed to be refunded. I left two voicemail messages on Michael's direct line, and also spoke to various receptionists, who all said Michael would need to authorize the refund but was not in the office. They were usually friendly until I asked if there was anyone else who could authorize the refund. Then they became defensive, and said I would just have to wait for Michael. They did not seem to want to look any further into the matter. Two months later, I finally had to be transferred to the Executive Vice President before my matter was resolved. An erroneous charge for a small amount of money is no big deal. However, the time and frustration it took to get the matter resolved was not acceptable. I would suggest avoiding properties supervised by Michael, if possible. read more

This is the worst company that we have ever had manage our Home Owners Association. In November 2016, Encore contracts were sold to LBPM. We did not pick them to manage our complex but the BOD's decided to give them a try. They talk a great story but they are unresponsive, make mistakes with the financials, do not answer phone messages or e-mails. Since November, the board has had to do their work. We have missed deadlines because of their unresponsiveness. I would tell any Association, do not contract with this company. We have asked that they replace the manager handling our property, Lisette, with someone more responsive, however, Salle, her supervisor does not even respond to our requests. I have many more instances where they have dropped the ball or not responded at all. I don't know how they stay in business if they treat their clients so poorly. read more

Ahh where do I start?! I want to say thank you to Crissy for being available to me and accommodated her schedule based on my needs . I have had a bad experience with other supervisors in the past with their availability. Thank you Crissy so much for everything! I will definitely refer you. read more

If I was able to give LBPM Property Management a -10 I would. They are the worst property management company around. They don't return phone calls in a timely manner; they don't pay your HOA bills in a timely manner and they are the most unprofessional company I've dealt with. Do yourself a favor and don't use them. These companies get to big and can't manage your buildings properly. They don't care at all and are very unprofessional. They have a habit of changing your contact person all the time. Save yourself some aggravation and find a smaller company. read more

Very bad property management company. I don't know how they run business. Our building use their service, as part of the board, anytime we require service, the staff doesn't pay attention and take the issue seriously. We switch from one Junior property manager to another one more senior but the situation doesn't get any better. A company has bad quality service is put themselves on death. I'm sorry, I usually very generous to give a good review but with this business. I think you really should think about how to improve the service don't miss off all the client. read more

This company is the worst group of crooks imaginable! They don't return calls or emails and if you go to their office in person they will be polite and make promises and never do anything about your needs as a tenant. They overcharged for a deposit and won't return the money. We moved out five months ago and they won't release us from the lease even though they approved someone else who has moved in. It is extremely frustrating to deal with them. read more

Have lived in one of their properties for more than 5 years. Their service is great and my building's manager Denise Klotzman has been amazing throughout the years. She excels at always being prompt to help me and my family in matters of management, be it mechanical, technical issues and more. Every manager should be as helpful and considerate as Denise. Denise, please! Don't ever leave! You're the best read more

Sabik Zaman at LBPM is really great- courteous, prompt, and really "on it" he can help with any issue. I had a problem with a duplicate check and he took care of it in a really caring attentive way. read more

LBPM, just merged with our current HOA, Encore Enterprises. I have owned my unit in Brentwood, CA for 7 years and always had terrible service with Encore. It seems things have gone from bad to worse. LBPM, has been equally as unprofessional, non-responsive and disorganized. Go somewhere else, they are terrible. read more

This review is for Angelica Chacana, Director of Property Services (CPS). My husband and I are starting a period of separation and potential divorce and as the owner of the apartment building he went through the legal process of evicting a tenant in a 2 bedroom apartment. Timing is everything and we ended up arranging to move his possessions to LA on December 28th. The unit was in pretty bad shape and with this being a major holiday season our property manager and many others with LBPM were on vacation. Angelica stepped up and went well above and beyond her normal duties to help us out in this difficult time. She sent maid service out to clean the unit prior to our arrival and as bad luck would have it, that day was overcast and the power was turned off. She then arranged the maid service to come back out the day we were arriving with our things and the maids expertly worked around the movers we had helping unload the U-Haul truck and I was able to observe the truly deep cleaning they provided. They turned a filthy unit with lots of work and renovation needed into a CLEAN unit. Angelica did much more than this, including setting up painters to come by and prepare the unit for painting (needs primer too), arranging for electricity to get turned back on before our arrival, arranging pest control to come out, resolving the issue with the lockbox so that the owner would have access and a host of other things Angelica arranged on our behalf. That Angelica was able to run with all this on top of her other duties and do this during the midst of the major Christmas holidays is truly a testament to her professionalism, dedication and perseverance. And our phone calls back & forth with Angelica created an additional workload that surely made it even more difficult for Angelica. Angelica, thank you from the bottom of my heart! read more

Rude and Not Helpful! You can practically hear the eye rolls from the people you speak to there each time you call and ask any question. Getting any information from them about anything or calling when you need anything is an awful experience. read more

The worst management company, there is. Dishonest, incompetent, manipulative, slow-responsive, bunch of liars. They will also mismanage your funds. Avoid at any cost. Do your homework and hire somebody, who will actually protect your investment. Not sure how they can stay in business with such a horrible reputation. Enough said. Consider yourself warned. Thank you. read more

Windward Sun Apartments was the best decision I made. I've been living here for over 6 months now and everything about this apartment complex is wonderful. Location is right across from CSUN. The manager, Shawna, is very kind, polite, and knowledgeable. The maintenance team is prompt and caring. The rent is reasonable. They even cover the water utility! Although no pool, we can easily share the pool next door with our sister apartments. Pet friendly too, so I was able to bring my pet here for a reasonable fee. I would recommend living here to everyone, any day. I am already signing my lease renewal for an incentive too! Great community and lovely people, at a reasonable price. read more

Have had nothing but issues since our HOA decided to try out LBPM. When they first came on, they never made an account for us. And despite us constantly e-mailing them every few days, it took 4 months for them to create us an account. Most of our e-mails were ignored and any responses we received, the person replying to us just sounded annoyed that we were asking for help and we never once received any useful response. Once the account was created they never informed us and we never received a bill for the HOA dues. The first bill we received was for the 4 months plus several late and legal fees because we did not pay in time. This was despite LBPM reassuring us several times that there would be no late fees. After e-mailing LBPM several times we received a reply that since the account was three months delinquent when it was created for us, we had to pay immediately when the account was created or else the system automatically begins the lean process and adds all kinds of fees to our account. We were then told that because the computer adds them automatically, LBPM can not do anything about the fees; even though we were promised several times that there would be no fees. In addition to this we have had several other issues. Any time we send an e-mail to LBPM we either get no response or we get a reply that we never included the address of our unit, even though the unit address was in the subject line and/or the e-mail that the LBPM representative was replying too (this happened several times). If you are an HOA board member and considering LBPM, DO NOT USE THIS COMPANY. Run the other way and find an honest, reputable, and reliable company, because LBPM is none of those things. read more

This company handles property management for our complex and is by far the worst experience I've ever had. I've only interacted with them since buying the property in October and it's been a nightmare. They completely lack communication including in emergency situations, they fight to increase dues but don't justify why and when asked to provide paperwork to substantiate their reasoning, they tell you they will but don't. If by some miracle you reach a live person be prepared to hear nonstop excuses as get batted around. I've reached out for written approval for work that is pending on my property since April so that I can get permits from the city and I still get no response. It's always someone else's responsibility because they are too lazy to do their simple jobs. It's literally typing a letter, in this case copy/paste, printing on their letterhead, and emailing back to me. Why does that take 4 months? Since I bought the property in October I've asked for proof that findings from termite inspection was done and still can't get it, that was 10 months ago now. If you have them, FIRE THEM!!!! If you are looking for a property management company, AVOID THEM!!!! I'll be reporting them to the proper agencies & have been advocating for getting rid of them in lieu of another agency. read more

I am taking the time and write a review about LBMP properties, in hope that they may take note of it. I owned condo in Woodland Hills. The original management company transferred us over to LBMP. The main and BIGGEST reasons I sold my condo is because of this management company. Our designated account manager also transferred to LBMP and kept handling our property. She was difficult to reach and was not responsive to emails. Please NOTE that they have caller ID so they selected to ignore and screen their calls. In my case I it took time but I figured out that the screening of calls and emails was going on. I work with a lot of people via phone and email even if I am busy I extend the respect to acknowledge the caller and let them know I will get back to them and give a time line. BUT with LBMP WOW, its pulling teeth to get answers or someone to answer the phone. The receptions is another story. You call and ask her to help get someone on the phone and all she does is transfer you to a VOICE mail. If you are a condo/town home owner DON'T use LBMP. They are not professional and you will wait days, weeks to months to get help. They are not there to go the extra mile and they work VERY SLOW. My issue was dealing with a leaking roof which escalated to major damage and loss inside my condo unit. When came time to sell and you needed them to get the proper paper work in order, they are no rush to do their JOB. After several calls, I had to show up in person so make sure that they did their JOB. It too bad that LBMP such big company doesn't hold their employees to certain professionalism and standards. read more

Tentative, caring and responsive. Great management group that truly cares for their tenants. Prompt response to any concerns I may have, along with keeping us updated regularly in regards to the complex. Really enjoy dealing with the management group. read more

I really enjoy living in this apartment complex. This is my 2nd apartment, being on my own, and I really love the service and landlord here. My landlord, Natalie at the Windward Sea 1000.02, is really nice and every time me or my roommates have an issue, she immediately tends to the situation. She is also funny and cool which makes the environment more enjoyable, given it is a college city. read more