For the Service Department. My vehicle needed repairs - from the moment I called to the when I…read morepicked up my vehicle, I was treated so kindly and professionally. I cannot remember having a better customer experience with ANY other company within the last few years.

Rudy was so helpful and very responsive during the online purchasing process. I was nervous about…read morepurchasing a car I couldn't investigate in person, but Rudy's guidance and thoroughness quelled my concerns. He made sure all my needs were met and concerns were addressed in a timely and kind manner. I can definitely recommend this dealer and salesperson!

An unbelievably amazing service experience. I didn't expect this. I'm in Santa Clarita and my local…read moreFord dealer is an absolute disaster and they have been since the beginning of time. I am not taking my vehicle to them. So I decided to give Galpin Ford a shot. Easy drop off after hours on a Sunday. Their security person checked me in and couldn't have been more professional. The following morning at 7:30 a.m. I was contacted by Steve, my service advisor. He had an estimate and I had them proceed with the repairs. I'm shocked because not only did I get a direct line to Steve, I had a direct number I could text him. Communication was effortless and I was always responded back to within minutes. The repairs were completed quickly. I had some problems with the warranty not showing in the system. This is the fault of another Ford dealer where I purchased the vehicle. I worked to straighten that out and Steve kept communicating with me and told me they would hold the car until I got it resolved or I could pay in full. I ended up getting this worked out with the other dealer. Picked up my vehicle. All the work was done as promised. Galpin Ford was super efficient and very customer service oriented. I was in and out quickly and never sitting around waiting. Honestly, I couldn't be more impressed.

I called trying to schedule a general maintenance/upkeep appointment. I spoke with Paul at the BDC…read moreservice office and he was extremely unhelpful and made everything more complicated and convoluted than it had to be. I wanted to bring my car in for its 85,000 mile service but Paul kept insisting that they could not do an inspection and tell me what was wrong with my car and that I had to know what needed fixing before bringing my car in. He even suggested contacting the place I had last brought my car to to have them tell me what needed to be fixed. I said no it's not my job to tell you what needs fixing, I'm not a mechanic. He then likened it to going to a doctors office, saying "you wouldn't go to the doctors if something wasn't wrong." I said "yes I would, that's what annual wellness visits are for." Then finally he said "ok I think I know what you want." And let me schedule the appointment. This conversation took half an hour. Absolute waste of time. I don't understand why he made that so complicated. If Galpin Ford simply doesn't do maintenance service then he should just say that instead of trying to gaslight me into thinking they're not a thing and if they in fact don't do general maintenance service then I think it's quite scammy because then it forces costumers to allow their vehicles to deteriorate and require more expensive repairs.

Sheila Soriano has been my trusted car broker for many years, and I can't recommend her highly…read moreenough! My car-buying situations always seem to come with curveballs, but Sheila never flinches. She remains calm, finds solutions, and always goes above and beyond to help me. I've referred several people to her over the years, and they have been equally pleased with her exceptional service. Sheila is knowledgeable, dependable, patient, and truly committed to making the entire process as easy and stress-free as possible. If you need someone you can trust to help you find your next vehicle, Sheila is the person to call!

Leased another vehicle with DriveWise Auto, and it was such a relief! A few emails, some paperwork…read moresigned online, and I drove away with a new car -- no wasted hours sitting around a dealership. Huge time savings and truly excellent service. Special shoutout to Abbe, who was the greatest to work with -- quick to respond to every question and made the whole process feel effortless. This is my second lease with them, and it's clear why I keep coming back. Highly recommend if you want a hassle-free car leasing experience!

I bought a Ford Bronco from Galpin in 2021. Having owned BMWs, Mercedes, Maserati, I expected…read moreservice for my Ford would be unremarkable - boy was I wrong. Galpin's commitment to white glove comceirge is unmatched and makes everything super easy and convenient. So when it was time to buy another car, I knew where to go. But after working with Harry Simonian, I will say with absolute certainty- this is the only dealership I will ever deal with again. While I went with one car on mind, Harry took us to the Galpin storage lot and proceeded to show me every in the Galpin family from Lotus, to Range Rover, Volvo and so on. To my surprise he was able to work across all brands saving me time and he was a consummate professional. It was amazing to feel like he was working for me instead of against me from selection, to purchase, to him personally delivering the car the next day after it was detailed. 5-Stars

Went in to see this pink Mustang. I drive over an hour because it was in my price range according…read moreto what I saw online here. I get there and it's marked up to 60k due to customizations. Complete waste of my time. New 2026 models, 4-cylinder are going for 31k. Explain to me why 60k would ever make sense. Bait/switch, pricing was never clarified over the phone. Although my salesman was nice I do feel misled as I was very excited to see this car.

Julio helped us out big time, went in he had a car waiting for us, got us in and out super fast…read more 100% would recommend not just the business but him as well. And we will definitely be going back to buy our second car soon.

I can't say enough positive things about my experience with Galpin Volkswagen, especially my…read moresalesman Gustavo and Sales Manager Ray. From the very beginning, Gustavo and the entire sales team were fantastic. They did so much of the hard work with me over the phone, got me an absolutely incredible deal on my new car, had it ready and waiting when I arrived, and had about 95% of the paperwork already completed. I was in and out of the dealership at lightning speed! Gustavo made the entire process incredibly easy and enjoyable. It was easily one of the smoothest car-buying experiences I've ever had. But what really earned this five-star review happened a couple of months later. We received an unexpected and confusing bill related to our previous vehicle, and Ray went above and beyond to help us get everything sorted out. He was attentive, communicative, responsive, and genuinely helpful throughout the entire process. He stayed on top of the situation, kept me informed, and in the end, everything worked out. To me, that says even more about a dealership than the initial sale. It's easy to provide great service when someone is buying a car -- it's what happens afterward that really shows you how much a dealership values its customers. I've purchased and leased many cars over the years, and between the incredible deal, how easy Gustavo made the buying process, and the way Ray took care of us months after the sale, this was hands down the most positive car-buying experience I've ever had. A huge thank you to Gustavo, Ray, and the entire Galpin Volkswagen team. You've definitely earned a repeat customer!

I had the experience of getting my new Genesis vehicle from the Genesis of Van Nuys location. My…read moreinteraction began months prior with Janice who made warm contact with me to get the ball rolling. Janice was a critical piece as the prior Genesis location I initially went to for all needs closed in Pasadena. Janice, followed up with me as promised and eventually warm transferred me to a salesperson- Eric F. At the Van Nuys location. Eric was patient and was responsive through text, email and phone call as I was unsure of what I wanted to do. Eric kept me abreast of the upcoming sales event (along with Janice) that they were having during Black Friday. As I didn't want to waste unnecessary time I wanted to arrive to the dealership with an idea of what I wanted to test drive. Eric made sure it all worked out. As they were very busy on a Saturday, a salesperson - Miguel assisted myself and my husband. He was also very friendly and checked in with us. Miguel handled a large percentage of the paperwork and went with us for the test drive. The actual location is currently being expanded further from what we were told so, due to the capacity my husband and I had to sit in the service area (that was closed for the day) for our time there while everyone else was in their main sales building. Understood, that they had to work with what they had. After wrapping up, we met with a very kind Finance representative named, Alex. He was thorough and a pleasure to interact with as well. Also, while waiting I have to add that Miguel offered to buy us Starbucks from the location located within a dealership where the finance area was. This was great, as it was a long day and I was getting hangry In the end, we are pleased with the 2026 GV70 and would recommend this location and staff as they are courteous and have a wide selection.

Really bad service. My car was in there for 60+ days. A local shop guessed at the issue, and…read moresuggested I go to the dealer to get it fixed under warranty. They returned it with new issues twice. And the first time they didn't fix the problem at all, just put a bandaid on it. 40~ days later, they concluded it was the same issue the local shop thought it was. Lastly, they broke my windshield. We've been trying to get reimbursed for the last month for the tinting we spent on it, but they cleverly avoid our calls and refuse to pick up the phone. The folks here are friendly and full of smiles, but it's to counterbalance the terrible service & shadiness.

We can't say enough amazing things about Kobe Hernandez at Galpin Honda! This is now the third…read morevehicle we've purchased from Kobe over the past three years, and there's a reason we keep coming back to him. Kobe consistently goes above and beyond for his customers. He is knowledgeable, professional, honest, and genuinely makes the car-buying experience easy and stress-free. He never makes you feel pressured and always takes the time to make sure you're completely taken care of. At this point, Kobe is the reason we shop at Galpin Honda! We will absolutely continue to refer friends and family to him and will continue doing business with him for years to come. If you're looking for someone you can trust when buying a vehicle, ask for Kobe Hernandez--you won't be disappointed!

Very disappointed with my experience at the service department…read more I called ahead of time to make sure they could take care of an issue with my son's car -- a panel underneath the vehicle had partially come loose. My son confirmed he had never hit anything or caused damage, so we were surprised this happened. It appeared to be an issue with the screw coming loose, which made me wonder if this was a factory-related problem. When I arrived for the appointment, I was told it would cost $240 just for diagnosis and to secure the panel. I was then told that if the panel was damaged, the repair could cost around $1,400. I found that extremely frustrating and unreasonable for something that does not appear to be caused by the owner. Unfortunately, they were not willing to help or consider that this could be a manufacturing issue, so I decided not to proceed and left. I'm very disappointed with the service experience and will not be returning!!!!!!!

Outstanding customer service from start to finish! Mr. Hassan and Mr. Khazzaka were both amazing as…read morewell as the Finance gentleman --friendly, honest, kind, knowledgeable, and easy to talk to. It was actually Mr. Hassan's first day, but you would never have guessed it. He handled everything with professionalism and confidence, as if he'd been doing it for years. The dealership had such a welcoming atmosphere, with beautiful Fourth of July and World Cup decorations that made the experience even more enjoyable. I truly felt valued as a customer. This is definitely going to be my go-to dealership from now on. I highly recommend this dealer to anyone looking for excellent service and a great overall experience!

I have bought nine Toyota vehicles over the years. Nine. That is a level of brand loyalty that…read moreshould earn a customer basic respect and a simple status update--not complete dismissiveness and a hung-up phone call. Here is how my afternoon went trying to get a status update on my daughter's 2017 Corolla, which Northridge Toyota Service Department had all day: * 4:20 PM: Returned a call from my service agent, Anthony. The representative who answered informed me Anthony had left for the day, but promised to leave a message so someone else could call me back with an update. * 5:30 PM: Still no call back. I dialed in again and spoke with Stephanie. I explained that I just wanted a simple update on the vehicle. She assured me she would have Anthony's counterpart or a manager call me immediately. * 5:50 PM: No one called. I reached out a third time and spoke to Stephanie again. * 6:00 PM (Northridge Toyota Service Department closing time) After being placed on hold by Stephanie for 10 solid minutes, the line went dead. She simply hung up on me. To treat any customer this way is wildly unprofessional, but to treat a loyal, repeat buyer like an afterthought is completely unacceptable. To say I am deeply disappointed in Northridge Toyota Service Department's complete lack of basic customer courtesy is a massive understatement.

Rafael, our car expert help us buy our car, and let me tell you! He made this such a pleasurable…read moreexperience I know how this not normal but he did he listened to what we were looking for what our family needed and made great recommendations and ala help us tremendously on getting a great deal that made sense for us and them to get the keys of our new car it's been a week and we are loving it. If you are looking for a new or used car ask for Rafael he will help you get the right car for a great deal.

Better late than never, right? This review is about three years overdue, but since Keith Slater, my…read moresalesperson at Galpin Lincoln, is still there, I wanted to give him the shout-out he deserves! When I bought my condo, I needed a car of my own. Galpin Lincoln had a car that caught my eye, so I set up a test drive with Keith. From the moment I arrived, I was impressed. The car was already charged and waiting in a convenient spot--no wasted time or frustrating searches like at other dealerships. Keith quickly handled the paperwork, and my brother and I were off on the test drive. I ended up buying the car, and the negotiation was straightforward. Keith was easy to work with and we landed on a fair price for the car I truly wanted. What stood out most was his honest and efficient approach. He wasn't pushy about extended warranties or add-ons; he understood I just wanted to get the car and get on with my evening. It was so refreshing to deal with a salesperson who was professional, knowledgeable, and accommodating without any of that false friendliness. The entire purchase was quick and painless. I was in and out within a couple of hours, which is unheard of for car buying! I have to add, it was already 9 o'clock at night by the time I decided to purchase the car. So that probably had a lot to do with the quick process as no one wants to work oast closing time-Everyone wants to go home for dinner! However, Keith ensured the process was smooth and respected my time. Even though I live in Seal Beach and the drive to Galpin Lincoln is significant, if there's a car there that I really wanted, like a Jeep or a Bronco, Keith Slater would be my first call. I wholeheartedly recommend working with him! And I really like the fact that I keep getting postcards from him during holidays like July 4, my birthday, Xmas....It's a nice personal touch. He may not remember me however, I remember him and would be willing to work with him again and definitely recommend him! I did not write a full five stars because I really didn't spend much time at the dealership to know whether I would recommend it, if they had a variety of choices, if they were fairly priced, etc. I'm just basically writing the sales person!

This was the BEST experience I've had buying a car, and Ernesto had much to do with it. He prepared…read morethe car and my paperwork the night before, not even knowing if i would buy the car. This meant that there was no waiting, no shuffling to another salesperson for any add-ons, and virtually no wait after deciding to purchase. I never felt pressured either (HUGE PLUS) and drove away with our new family car in less than an hour and a half. I highly recommend Ernesto (especially) and his team and will go back if we need another car. Thanks!!

Great place! Found the car I loved! Great deal thanks…read moreMoe!!!!! Recommend this dealership for Land Rover!