Horrible company. Total disregard of my home then the owner was rude beyond belief when I complained. Buyer beware!

Amazing job guys! Thank you Paul & Matal you saved my angora rugs I recommend Lees carpet cleaning to anyone who wants it done professionally, efficiently and handled with care! You are the best! read more

Lee's Carpet Cleaning - Carpet Cleaning Near Me - Wheeling, Illinois

I had a horrible experience with Lee's Carpets. I scheduled a cleaning for our office, area rug, and couch. I was told someone would come out Monday to give an estimate, but later that day, the owner Lee called and quoted me $279 over the phone. I agreed to that price. When the crew arrived, one of the workers complained that cleaning the couch would be difficult with the handheld tools they brought, saying the person who scheduled it "doesn't go out into the field and doesn't know anything." They went ahead anyway, but once they left, we moved the couch and found spiderwebs, a dead spider, and chip crumbs underneath -- clearly not cleaned. To make matters worse, they charged me $140 more than the original quote. When I called to ask about it, Lee was extremely rude, denied I mentioned the rug or couch, called me a liar, and said I "needed better communication skills." I wasn't rude -- I just wanted to further understand the charges and see if there was anything my that could be done. Completely unprofessional, poor quality work, and shockingly bad customer service. Never again read more

Good work fair prices. They have been around for many years. If you need carpet cleaning recommended.

Had our carpets cleaned yesterday and once again they were great. We have used them for at least 20 years. Thank you again for a job well done. read more

After using Stanley Steemer several times in the past, I tried Lee's for the first time this year. I was able to get an appointment within a few days of my call. Two men came to complete the job, which they did quickly yet thoroughly. They worked diligently at a few spots in my dining room that the previous company half-heartedly tried and failed to remove, and the Lee's crew got them out! I'm overall really happy with the job they did and will use them again in the future. read more

Lee's Carpet Cleaning - Spots in my carpet, before Lee's got them out. It looks brand new now. - Carpet Cleaning Near Me - Wheeling, Illinois

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We are listing our home for sale and decided to have the playroom carpet cleaned. As you can imagine with 4 kids ranging from 9 to 3 the light colored carpet was in ROUGH shape! They did a PHENOMENAL job! Spot stain treating and cleaning! Blown away with how good it looks. Kind of wish we had done this earlier to enjoy the clean carpet. read more

Lee's Carpet Cleaning - Playroom carpet after they cleaned it! - Carpet Cleaning Near Me - Wheeling, Illinois

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Although I was pleased with the outcome of the cleaning completed on the carpeting on the second floor and stairs, I was a bit disappointed in the response from the owner to my concern. The technician cleaned a wool area rug in my foyer, without asking! My wood floors on the first floor had just been re-finished and the lack of consideration in the tech asking if I wanted the foyer rug cleaned caused me a much larger expense than I had anticipated. The water/chemicals leaked through the area rug and non slip pad underneath. When speaking with the technician, he was arrogant in saying that "we do it all the time and it will dry" - Well, it did not dry without causing damage. I had to spend $150 taking the rippled area rug to my dry cleaners to have it steamed and stretched. I also had to have the wood floor underneath re-polished and waxed (refinished) for $200. I was not asking for any compensation when discussing my concern with the owner and he was quite dismissive blaming others and me for not being grateful for a "complimentary" cleaning. After checking my ring security cameras, I was able to quash what, apparently, the technician's story/excuse was that the owner was being told. I will not use this company again. Buyer beware. read more

Can't say enough good things about Lee's Carpet Cleaning in Wheeling. They cleaned the wall-to-wall carpeting in one bedroom and a hallway in my home. They were on time, and got out some pet stains I didn't think they could. The carpeting looks great and came out soft, clean, and deodorized. They even carried my dehumidifier upstairs for me. Highly recommend! read more

These guys are unbelievable. We used them before we moved into this house because the cat Snell was unbearable. I didn't believe it could be fixed and was planning new flooring throughout. A friend at work said to call these guys and if I wasn't satisfied he'd pay the bill. Needless to say they more than met our expectations. Very friendly, prompt and professional. So now after 3 kids and 3 dogs have done their worst I was having the same dilemma. I called Lee and for under $300 I had 2 bedrooms, master bedroom, landing, stairs and livingroom done. Deep cleaned, sanitized and deodorized. Same excellent service. read more

Lee's Carpet Cleaning - I wish I had taken more before and after pics. You can see the huge difference. And this carpet is OLD. - Carpet Cleaning Near Me - Wheeling, Illinois

Bought my house 4 years ago and have never really gotten my kitchen floor - light cream colored ceramic tile - really clean. Despite my best efforts, it always looked dirty; especially in those "high traffic" areas. But I didn't know who to call since the tile is quite expensive and I knew if someone wrecked it I couldn't afford to replace it. I was referred to Lee's Carpeting Cleaning by a friend of a general contractor I recently hired to rehab a bathroom. It turned out to be a wonderful referral. I sent a message to Lee's Carpeting Cleaning through their website and got an email response within a couple of hours telling me someone would call me the next day. The next day Paul called and we discussed my kitchen floor - type of tile, approximate number of square feet (I wasn't totally sure), how the cleaning is done, etc. - and he gave me an estimate. He also explained that the estimate might change when he got to my house and saw the size of the kitchen. He assured me he would give me a definite price before the work was done. I was offered an appointment a few days away but, because of my work schedule, chose an appointment a week after my call. After talking to Paul, I decided that as long as the kitchen tile was being cleaned, I would have the tile in two of my bathrooms cleaned also. So I called the company to see if they could add those rooms to my "order" or if I needed to rescheduled because of the extra time involved. I was told it was no problem to just add the bathrooms to the job, that I would be given a price before the work was done, and I could decide at that point exactly what floors I wanted cleaned. My appointment was scheduled for 9 a.m. Paul and his helper (sorry I can't recall his name) arrived on time. We discussed the scope of the work, the cost, how long it would take, and the cleaning process. I also asked going forward what the best way to clean my floors would be, since they obviously weren't as clean as they could be. In the end, the tile floors in my kitchen, two bathrooms, and a small foyer between my backdoor and kitchen were cleaned. The area rugs in the foyer were also cleaned. It didn't take much time, the price was extremely reasonable, and I'm so very happy with the work that was done. In fact, it exceeded my expectations. I only wish I would have found this company a few years ago. I plan to have them come clean my tile floors every couple of years because they did a much better job than I do. I can't say enough good things about the service I received, the quality of the work, and the guys who did the work. I highly recommend this company. read more

This is the first time I have ever left a review ever. Had to do it because of the bad experience. Hopefully I can can help others when evaluating their quotes. They quote you over the phone one price. When they arrive, they raise the price on you. Owner was rude and unprofessional when confronted with the fact that he misled us. Buyer beware. read more

I would never use them again. The owner changed the price without calling and discussing with me. Very unprofessional.

I am so impressed with Lee's Carpet Cleaning! We have a puppy who had lots of accidents and I thought I was going to have to replace all carpeting. I tried Lee's and they did an incredible job! read more

We are very disappointed with the "job" that we hired them to complete. They were supposed to clean our carpeting throughout our home. They left fur on the carpet and didn't get all the stains out. I called the boss while they were still at my home and was told these were the best workers and at least my carpeting was sanitized. I talked to the workers and was told they put spot remover and couldn't get all the stains out. I complained about the fur, they couldn't do that either. This is totally unacceptable. All the boss could tell me was at least my carpets were sanitized when I told him before making the appointment what needed to be done. None of what we hired them for was done-absolutely inexcusable- I hope nobody else hires them and has to deal with the incompetency of this business- I rated them 1 star but they real don't deserve that- read more

My husband and I purchased our first home, and Lee's Carpet Cleaning made sure we came home to clean carpet! Lee was very prompt in his response and flexible in accommodating a shift in schedule when our closing date was moved. Best of all was the clean carpet we came home too! Highly recommend for anyone looking for a great carpet cleaner at a great price. read more

So happy with Lee's! The owner really helped me out in a pinch when I needed two rooms cleaned before unexpected guests arrived the next day. The two employees arrived on time, went right to work, removed the carpet stains and left it smelling great. They were really nice people to have in my home and were very careful with my furniture. My dog also loved the extra pets! I will definitely hire Lee's again when I am ready to schedule the rest of my home. Thanks to Lee and your team! read more

Run by a completely arrogant and awful person (and clearly not intelligent), who literally started cussing (using the F word) on the phone directed at his own customer - me. The service guys couldn't make the meeting on time - which was during my lunch break -and when I called to let him know that I'll leave the door open but have to go back to office, the response was "I don't have time for this. I have plenty of other work". I almost laughed thinking that I've never known somebody more clueless about running a business. News Flash - I pay you... I'm the customer. Not the other way round. It would be a shame to throw business in this company's direction since not only are they incompetent and can't make their promised appointments on time, they think they rule the customer. WOW! Response to Dena, I don't think talking about logistics will help address me getting cussed at (The F word) by whomever was on the phone. Shameful! Incidents such as this should lead to firings or businesses to shutter... read more

We used Lee's Carpet Cleaning a year ago, and were very happy with their crew and rug cleaning. We just had them out again for furniture cleaning (and carpet) and were thrilled with the results! We have two dogs and three kids that keep things lively - Lee's got the couches, ottomans and rug sparkling clean! They're the best in the business! read more

I found Lee's Carpet Cleaning at Google as they don't have many reviews, I checked their Facebook page, and I could see some before and after pictures. I left a voice mail, and they called me back in the same day. The guy was very helpful and kind. Today, I had my carpet cleaned. My carpet was really bad. It is very clean now, and I am very happy. The guys are nice and quick. I think because it is winter, and the heater is on all the time, the carpet is dry after 6 hours which it is pretty nice. I highly recommend! read more

Responsive, friendly and professional. Carpet and upholstery clean and fresh, reasonable pricing. No high pressure sales or add-ons like some companies do. read more

Just had terrible experience. I've used Lee's for years with absolutely no issues. Last good experience was in Oct 2020. Had 5 bedrooms, 3 area rugs and landing cleaned for $359. Called last week for just the 3 area rugs and landing (not 5 bedrooms). I booked the time slot. Guy said he'd call me back with quote. Never called. Showed up for the appt with a quote of $289. Only $70 cheaper without cleaning 5 bedrooms?!? I called and the guy but he was too busy to talk and discuss the pricing. The price is the price. Normally super nice but not today. Unfortunately done with Lee's. The cleaning tech is great but didn't have authority to make pricing decisions. read more

They have helped me numerous times. Most recently they came because of our dog having accidents and bleeding. They were able to clean up the stains and waived my emergency fee (I think they saw my stress from a terminally ill dog). I highly suggest using them for being affordable, doing a great job and I always have felt comfortable with the guys they hire. read more

Wonderful! Very thorough and accommodating Can I make a follow-up appointment for 2 years from today?

Lee, Pat, and Paul were all a pleasure to deal with during the process of having my job site cleaned up. While working with another contractor on an apartment remodel, the entry way and staircase leading to the unit got dirty from many boots, saw dust, dirt, even some paint, etc. I called Lee to see how soon he would be able to get someone out as I had a property management association breathing down my neck to get this area cleaned up asap. Lee was friendly and easy to work with the whole time. I called on the weekend and he was able to get someone out to my job site by Monday for what I thought would be an estimate, but they actually had the area cleaned within about an hour of arriving there! I dealt with Pat to get details about the job and then getting in there as I couldn't be there myself, he was also friendly and easy to deal with. Whole process was easy, affordable, and best of all fast. Thanks again Lee, will be using and recommending your services in the future for sure. read more

We have used Lee's Carpets twice now. They are professional, courteous and do an outstanding job, Lee headed the crew that came out today to clean our family room couches. They were very attentive to detail and did a great job. Our chenile covered couches had some tough stains which we have attempted to get cleaned in the past BUT nobody had any success until Lee' and his team came around. In a time when most service is slam/bam, out the door Lee and the guys are a throw back to the time when service professionals took pride in their work. I wouldn't consider calling anyone else out for any work that they can do when we need it. I find it hard to believe anyone would be disappointed using Lee's Carpet Cleaning. read more

Amazing experience with Lee's! I worked with two gentlemen there - I believe Lee and Pat - and both were wonderful! They worked with my schedule to drop off my area rug, and had it cleaned/ready for pick up within 2 days. The team there is very communicative as well - I got regular phone calls to keep me updated on when my appointment was as well as when my rug was ready. Highly recommend! read more

Lee is a great guy to work with! He pays a special attention to detail and always makes sure that the job gets done right! I highly recommend Lee and Lee's Carpet Cleaning! read more

They cleaned my carpet very well and very quickly. It was very smelly because of pet odor! They cleaned the carpet three times to get all the odor out, and didn't charge me any extra for that. And the carpet is beautiful and sweet-smelling. I could not be happier with these guys. read more

We have been using Lee's Carpet Cleaning for about 7 years, starting with our home in Arlington Heights. When we moved, we had last minute date shuffling that Lee's was able to accommodate without questions. Most recently, our dogs trashed the family room carpet after multiple accidents. I called Lee's on a Sunday, knowing that they're closed, but wanting to have visibility on Monday morning. To my surprise, I received a call back on Sunday saying that they would try to get us in. Lee's came to our home early Monday afternoon. They were short-staffed and had a full schedule, so the owner and another gentleman came over to get the job done. I cannot say enough great things about the service that this company provides. They always do a fantastic job on the carpets, they are courteous and accommodating. I would highly recommend their work and business. read more

I LOVE YELP!!! I have used yelp many times and with each and every single time I am never disappointed. We had our family room painted the other day. When we got ready to put the furniture back I looked at the carpeting and thought this would be a perfect time to get it cleaned - an almost empty room. I went on Yelp and found Lee's Carpet Cleaning. After reading the wonderful reviews I gave them a call and they were able to come out that afternoon and clean our rug and stairs for us. I mentioned to the guys when they arrived that the walls had just been painted the day before. I noticed that they took extra care with their equipment as they cleaned. I HIGHLY recommend Lee's - my carpet looks like brand new again and I will definitely use them in the future. Thank You, Lee's!!! read more

Here are the facts. We've used Lee's Carpet Cleaning several times. The pricing has steadily gone up some 10-20% each time. The first year cost was $375 for approx. 2200 sq. ft. of carpet. The estimate for this year (08/5/2021) was $529 for only the first floor and second floor excluding the basement carpet, approx. 1500 sq. ft. Yes, the agreed amount was $529, but I was not part of the decision, so I called the owner to lodge a complaint and let him know we had to have the carpets cleaned before a big family reunion next week or we would might have cancelled. I wanted him to know of my displeasure with the cost for less than an hour's work and advise him if he wanted us as a return customer, he needed to re-think his future pricing. His sarcastic answer was he has 17 other customers and he didn't need us a customer anymore. The cleaners that completed the service were polite, respectful, and efficient. Opinion: The "I don't need you" comment is an indicator of what to expect from his customer care. There may be other carpet cleaning services around with the same pricing, but I highly doubt they treat customers in the same manner. I'm sure the pandemic has been rough on a lot of small businesses, but I don't think price gouging is a way of inducing people to use the services. DO NOT USE LEE'S CARPET CLEANING, INC. they don't treat customers with respect. read more

Received services in my home (carpet cleaning/steaming) on November 10, 2015. I called today, January 18, 2016 and spoke to Lee. I had a question about the process used, as the carpet still needs attention. Unfortunately, I was not given an invoice after the service was performed. Lee was not able to provide any information about the service performed (not sure if this company keeps records). I am in a conundrum about how to proceed, since I am inexperienced with the carpet cleaning/steaming process and am not being given useful advice by a "professional." read more

Not sure why there are any other reviews than 5 stars. Lee was extremely responsive, attentive and professional. The crew showed up on time and were very polite and educational about the carpet cleaning process. Paul and Carlos were absolutely fantastic! My carpets came out cleaner than i had hoped for and especially as an allergy sufferer, I felt like I could finally breathe! A family member has used Lee's carpet cleaning service for probably 15 years for their business, and has always had great results and I am happy to finally see their amazing work for myself! 10/10 would use them again! read more

Lee's Carpet Cleaning - Side by side comparison of the dirt i never thought would come out! - Carpet Cleaning Near Me - Wheeling, Illinois

Poorly done job with some areas left untreated. They did not return calls to return and correct carpet that was still dirty. Did not move or elevate some furniture that could easily have been shifted around. We do not recommend this carpet cleaning service. read more

My carpets were in dire need of a good cleaning. Lee's was recommended by a friend. They did a FANTASTIC job and were such nice gentlemen!! Carpets look BEAUTIFUL!! I definitely will be using their service again and highly recommend Lee's Carpet Cleaning, Inc. You will not be disappointed!! read more

I am very pleased with the carpet and furniture cleaning I had done with Lee's Carpet Cleaning. The techs I had, Mital and Adam, were very professional and courteous, and they pay attention to detail! They did a nice, thorough job and I will definitely use Lee's from now on for my carpets and furniture. read more

i have used these folks for several years now to clean the carpets at my business and my home and have been very happy with the quality of their work and the professionalism of their employees read more

My dog had wreaked havoc on the kitchen tile and grout. Once Lee's was done, it was like new!

I was not happy with the service from Lee's Carpet Cleaning. It was $195 for a quick in and out service, very mediocre. I made several attempts to have them come back to rectify a few spots, stairs, and a portion of the top of the stairs. To no avail, they calls were argumentative (at least 6 calls) leaving me to believe they would come back. The day I had an appointment to rectify, I waited, called, and Lee himself said the guys said the stairs were "beautiful". He had "no knowledge of who I talked to" and was condescending. They had no intention of coming back out even though I had an appointment. I went to the credit card company to try to dispute since I needed to repeat the service as every spot came back through within weeks. Lee got to keep his money, I paid someone else to fix it. I was talked down to, argued with, stood up, dismissed, and pretty much called a liar. I'm embarrassed for this company as the carpet store recommended them and they did a great job the first time I used them. The "boys" who did the job did NOT want to be here that day and snowed their boss. What happened to taking care f the client. I was not asking for anything I didn't already pay for. read more