Wow. That's it. Wow…read more Here's the rest of the story We have 20 year Wayne Dalton garage doors that came with our house. In years past we've called another garage door company when the "Boom" happened. Not familiar with the "Boom". The "Boom" is when the cable snaps from spring While the "Boom" didn't happen last Saturday night the "boom" did meaning that one spring snapped instead of both cables. I called the company we've been calling and now they don't replace just the spring but have to replace the whole system. Needless to say I didn't know if I was getting a good deal or was i getting ripped off Enter A1. I booked online and explained everything. I received an email and text message about my technician Cody. Not only did it have a clear picture of him but also included a little bit of him and his family. By the way Cody loves to fish and NY Giants. Cody was so polite and up front. I provided the quote from the other and A1 matched the price for the repair but couldn't match the replacement panels of the door. So yeah, this door has some dents and doinks in the panels from the kids. So while I didn't go with A1 for the repair and replacement, their honesty, integrity, and professionalism is worthy of 5-Star. Special shoutout to Cody. My man. I'm not a fisherman but if you want to watch a NY Giants game with me, drinks are on me.

The same nice guy M.O. as most of these negative reviews…read more We had a squeaky and struggling garage door issue. The tech was a pleasant guy and nice enough. He started by reviewing some "garage maintenance and repair theory" before he even looked at the door. (That's sets the buyers expectation of what's to come.) He gave me a "deal" on "inspecting" the second door so I agreed to pay $60 before any work was done. He replaced 8 rollers on the main door but advised that I might want to consider a new spring and a cable. The spring was $1,000 but he offered an instant discount down to $700. A huge red flag. The cable, which is actually a belt, was an additional $200-$300. Plus they charge you for additional random parts. And let's not forget the visit fee. I called a local tech for a further evaluation. He looked at the work that the A1 tech performed and pionted out that he didn't notice, or bother with, all the hinges that support the rollers. They were all loose and one of the main reasons for the noisy door. The local tech also quoted me almost half the price for the same new spring which I didn't need to begin with. He tightened all hinges and lubed both doors and they are now quiet and run smoothly. He charged me $79. We paid $350 for a visit, some parts, and rollers that we didn't need. I'm glad we stopped there. The moral of the story, don't get lured down the rabbit hole by a coupon. Shop, ask questions, and go with your gut. Avoid the big box guys whenever you can. I guess someone needs to pay for those TV ads and that fleet of nice trucks.

Pablo is top notch!…read more Efficient and effective! Came to evaluate, realized he may have the necessary part with him to get us past our issue! He did! We shall see if it is a hardware issue though. Nevertheless, the service was top notch!

Superb customer support. I now have a silent operating garage door all accomplished in about 2…read morehours. Absolutely superb.

I have used them since 2013. Each time I have gotten knowledgeable and very prompt service. This…read moretime the spring broke, after 11 years of service and they came out within 2 hours of calling, diagnosed the problem, and within an hour had everything repaired and running again. What surprised me was he had the right spring unit on his truck and I was watching a real pro remove, replace and retune the motor. The price was very fair for such great service.

We were in need of garage door repair and were referred to Garage Door Store by our handyman. We're…read moreso happy he did! We are very pleased with their service from the time we made appointment to after our garage doors were repaired. They were professional, kept us updated when they were on their drive to our house ( even sent a photo of the tech), presented us with a quote that was reasonably priced and did the repair the same day. Thank you Jay, Scott and Thomas!

Excellent service, excellent work, excellent price! Highly recommend!…read moreAll work including installation completed less than 24 hours after initial estimate.

I stopped by their location and explained my problem with a part that had broken on my garage door…read more He was very helpful and attentive in explaining how I could fix it myself if I wanted to. He said to give him a call if it proved to be too much. Very helpful and genuine customer service.

Way overpriced. $2,300-2,600 vs less than $500 for the selected contractor. Sales person was on…read moretime and professional. Showed me cost estimates right up front.

Aaron the tech was a stand up guy! I like people , if you…read moregive them respect, I Expect that In return! He passed with flying colors! Very personable and polite! 10 Stars Aaron! Quality work on the garage door! Would ask again for his service, If ever needed in the future!

My garage door spring snapped and I gave them a call they were out in less than a hour and were…read moreable to help me out and repair my garage door and tune up my other door. Would highly recommend them. Great service at a fair price.

I called Sawtooth and dispatch sent Ben from UP and Fix repair. My door had turned into a Pit Viper…read moreready to kill! Ben was the man to tame this thing ! It was a real test of man versus giant rat trap. Ben's super skills saved the day. Thanks Ben! my case was broken spring,new spring balance adjust and sypher motor sliding puck incorrectly installed causing derailment issues and much danger! AAA+ for Ben!

Tyler was AWSOME! We needed our door fixed the same day as it would not come down. He went above…read moreand beyond and fixed items that should have been corrected when the door was originally installed.

My garage door broke at 5PM on Monday and it was fixed by Wed afternoon. The communication between…read morethe office personnel was outstanding. Calling me and communicating to me how important my job was and scheduling me by Tue. George showed up on Wed afternoon and between the office girls and himself keeping me constantly updated on how progress was going. They are 100 percent professional and trust worthy. George calling me once the job was complete, explaining how to reprogram my code and remote. I highly recommend Garage Door 911. This business is exceptional . I would give them 10 stars !!!! Please call them first for all your garage door needs!!!!!

Back in January I was visiting the house I just purchased but had yet to move in to…read more As I was backing the rental out, one of my garage doors came closing on the roof of the vehicle. It bent the bottom of the door and the weatherstripping came off. It was freezing and dramatically lowered the garage temp in a few minutes. I was able to have someone come out the next day and fix in under an hour and a half for a couple hundred dollars. I hope I never need them again but would use again if the day or need came up.

Called garage door medics to fix several things. (Broken spring, outside keypad replacement, rubber…read moreseal on 2 garage doors and re-programming of 3 remotes and replacement of motion sensors. We got a same day appointment. The tech Doug arrived within 2hrs. He was pleasant and professional. He had everything we needed in his truck. Got the job done within 1hr. Awesome service, with knowledgeable staff. He insisted that he wouldn't leave until everything we wanted was fixed! It felt a little pricey, but this was the first garage service bill Ive paid, so not sure how much these things average. All in all, everything we needed got done on the spot and it was worth every penny.