This is the worst mani/pedi that I have ever received. So disappointed - was with a bridal group so didn't want to make too big of a fuss. I did say something to the receptionist and she didn't offer any resolution. After spending $88.00--I went home scrubbed my feet and added my own lotion to feet and hands. read more

Customer service is awful. Staff have no attention to detail, rude and many other choices in west Omaha that have exceptional service.

I had gone to Legacy Nails for a while. I went one evening for a pedicure & fill. Since I was going on a week night instead of a weekend I confirmed their hours on facebook. I went in and was rudely told to leave. I was told they were closed for a private party. There was no sign on the door and nothing on facebook. I asked to speak to a manager. They said there were no hear and asked me to leave again. I asked to have a manager call me and I left my phone number. I asked to have them call me ASAP. This happened on 10/27/2016. I left a second message two days letter and received no reply. I then sent a private email message explaining my experience and asking that a manager call me. The correspondence was light and they told me they were not a manager but they were so sorry for my experience and to call and ask for a manager as they wanted to resolve. I called two more times and everytime I was told the manager was out. I called two more times over the next week leaving my work and cell number. I never received a call back. I messaged again on facebook to let them know and to give my phone number since they seemed so willing ot help and I was hoping the manager would get my message. I come to find out they have blocked me front sending private messages and their facebook page. I never used foul language or was rude. I have provide screen shots of all of my correspondence. Since they are blocking all of my attempts to resolve I filed a complaint with the BBB. If this continues I will contact the DHHS-Nebraska the issues their license in an attempt to resolve. I noticed another reviewer below that asked to speak to a manager had the some experience and never received a return call. read more

TERRIBLE TERRIBLE TERRIBLE!!! Legacy nails is possibly the rudest nail salon I've ever been to. I had 3 rude interactions within 10 minutes of being there. After deciding to not ignore the 3rd rude interaction, I decided to take my business elsewhere and not get my nails done from this salon. I will definitely not be going back to this place. If I could give it zero stars I would. If you are in a hurry and looking for a quick service with rude employees who do not care about serving their customers with respect then I would recommend coming here. read more

Sadly I have given this salon one too many chances. Came in three weeks ago for a full set of acrylic nails and received a new technician. Not only did it take him an hour and forty five minutes to put the set on but my nails turned out horribly. They were uneven, different lengths and looked like they were two weeks grown out before I even left the door. The guy was nice but kept making grunting noises and even told me not to tip him because the set was so bad. I understand bring new and making mistakes so I quietly asked the receptionist if there was anything that could be done, I was going on a birthday trip a few days later and just wanted my nails to look decent. I was even willing to come in another day to have them fixed not to embarrass the young technician. The owner then offered to fix them on the spot. They turned out great and I ended up leaving 3 hours later (with no discount of any sort, which I'm fine with but you would think as a salon that just took 3 hours to put a full set on me they may do something), I also still tipped the guy 10 dollars because that's just the right thing to do. Well three weeks later I went in (today) and asked to get my nails taken off for a class for school (I'm in cosmetology school and needed clean nails), the lady I had was wonderful but I was then charged 20 dollars for nail removal that is typically 10 dollars, with no reason for the price increase. Even the front desk receptionist said to me she had no idea why it was that price because it is normally 10. Again I tipped the technician appropriately as it was not her fault, but I left paying 25 dollars to simply get nails taken off that they had messed up in the first place. Needless to say after being jerked around my past few visits, I most definitely won't be back and don't suggest to friends. I'm disappointed to say the least, as this is the only nail salon I've frequented since moving from Seattle. read more

I walked in and they had me pick a color. Then they brought me to a chair that was still dirty from the last pedi. I had an appointment so I do not know why they were not cleaned. The attendant told me to take a seat and they would come and clean it. Hair and toenail grit all over it. Yuck. She came to do my pedi and I had to ask to have it cleaned. Then a man can up to my chair and squeezed in behind and is taking his break behind me with his feet out and one shoe off. He may be tired but it just feels weird. I like the gal doing my pedi but due to the unsanitary conditions I do not know if I will be back read more

Walked in and was able to get lashes with no appointment. Very pretty salon that offered just about everything. $140 read more

The staff was super friendly. However two hours after getting home I laid down in my bed on my stomach and it smudged my entire pedicure somehow. I don't feel that should happen especially two hours after the service and drying station. read more

Bee is the absolute best! Been coming here for over a year, always clean and staff is great!

It's a beautiful location but I've had wayyyyy better nail services else where. I got my manicure done with dip powder (I have gotten them done multiple times with powder). This is the first time I was charged extra for tips and SHAPE (for an already expensive service)?! The man doing my nails made a remark that he did not do a good job shaping them and blamed it on the dip powder (he stated it dries fast). Why have no other nail technicians complained previously. My nails were crooked and he did not attempt to fix them. The tips they used are also on the cheap end. In two days I had two nails crack (so painful) and this has never happened to me before. I do no even want to go back and have them fix it because I know it was such a bad job the first time. For my pedicure, I got normal nail polish. No one shows you where the polishes are and there are two different walls on opposite sides of the place for polish. They do not use the removable pedi spa plastic bags (kind of gross to not use them). I still have dead skin on my heels. The man barely even scrubbed them. The front desk girl kept coming around my nail technician flirting with him and distracting him. Soooooo unprofessional. They also had staff folding laundry on the floor using the pedicure chairs. I do not want to see that. No one offered me refreshments. I've never had this type of unprofessional environment visiting a spa. read more

My friend and I went for pedicures and we have been there before for pedis and acrylics. Everything is usually fine. This time the technician ripped the skin from my toe with a dirty nail file! Of course I bled and they had to apply the stuff that stops bleeding several times. After the pedicure was supposedly done they put acetone on my nails before painting. Unbelievable! My pedicure with scrub, lotion, hot towels and removal of dead skin lasted less than 10 minutes. It was the worst pedicure I've had to date. After all of that. They offered me 5 dollars of. $60 later I'm home and my toe is burning and I've had to clean it and put antibiotic ointment on it to try to prevent infection as we all know the tools used were not clean. Needless to say I won't be back. read more

Nice environment but I truly don't like being talked about and the butt of jokes in another language, right in front of me. First they pointed n sneered at my crocs- hey I'm a nurse that came from work( I would never treat a patient like this, by the way) then I couldn't understand her English when she asked if I wanted a drink... then 3 staff mocked and laughed about that for awhile. Made me mad, then uncomfortable. I thought in an upscale place like this, it would be more professional. Toes look nice but going home in a hurtful mood :( read more

Got a very rushed pedicure today. Splurged on their special and got no more for my money than the regular pedi. When asked how my visit was I told them I'd had better service here before. Was asked no more questions except do you want to leave a tip (which of course I did) They clearly just want to move them in and move them out read more

I have made appointments the last 2 times I have gone here and both tImes they didn't get me started for 25-35 after my appointment time!!! I guess they don't understand the concept of an appointment! read more

I went to Legacy for the first time on Sat, Jan 6th. It was such a disappointing experience. I got a pedi and shellac mani. My pedicure was short, my feet were not scrubbed, the leg massage only lasted a couple minutes and the polish wasn't wiped off my skin. My manicure was a little better. However, the polish peeled two days later. You could see down to my nail, the polish didn't have enough coats. I won't be back! read more

I absolutely LOVE Legacy Nails & Spa!!!! I have been coming here for eight years and won't go anywhere else!!!! The staff & all nail technicians are soooo friendly :) You will not be disappointed at all! read more

After shopping around a bit, I think I'm thru visiting Legacy Nails. It's a beautiful salon in a great location, but the quality simply isn't there. My nails break long before the 2-week fill time without fail, but do not when I've visited a new salon. I'm not sure if they are hurrying people along to often, as that has happened to me here- or if it's the glue? Either way, I'm moving on. I will say the staff has always been friendly, but for the money- I need my nails to last! read more

Great service, beautiful suite, always come here and is very trustworthy. They have very friendly staff and are nice to have a conversation with. They have comparable prices. It's a nice big time place and there not much of a wait. The massage is very nice and is my favorite part. read more

Legacy Nails & Spa - Nail Salons Near Me - Omaha, Nebraska

My friend and I (she is a frequenter, this was my first time) stopped in for a manicure and pedicure. I was sorely disappointed. 1. We had to wait 20 minutes and we had an appt. Several staff were on computers behind empty chairs--weird. 2. I had a green nail technician...he looked unprofessional, and was trying to crack innapropriate jokes the entire time. 3. Very "surfacey" pedicure..feet didn't feel much different. 4. The nail technician told my friend's nail technician to eat the cuticle skin that gets removed...gross! 5. My nails chipped shortly after...I called the nail "spa" back because I was grossed out my the technician to complain...the mgr. acted concerned and told me she would call me back----NEVER DID!!!! Bottom line-----inconsistent, gross, and bad customer service. I will be staying with my 2 main stays...American Top Nails (always great and professional) and Mohegan. read more

Terrible service today. So disappointed. Technician was rude and pedicures were a just "meh." Will not be returning.

I went for fills with my two girlfriends on 10-12-17. I wanted red and black ombre matte nails and got something that looked like it was done by a four year old. The guy forgot I wanted ombre and had only painted them red, so he had to backtrack to fix them and the paint ended up looking horribly flat and nothing like matte. With a regular tip, this cost me $55! For a fill! I tried to like them, but returned the next day to have them redone by someone else. I really wanted matte, but was no longer confident in this place, so I just went with black shellac with gold accent nails. My nails started chipping THAT NIGHT and look cheap and chipped at one week all. After spending a total of $60 for a shellac fill, I am super disappointed. Not only were my nails crappy, but so were my girlfriend's. One set of nails were super wide and looked huge. The other set's polish is already lifting on the sides as well. We three will not be back. Prices are too high for such bad results. read more

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My friend is a regular here, and had us come for pedicures the day before my wedding. It was GREAT! I felt like a Queen when I left. They gave us soda, did the usual spa pedicure, but added an AMAZING massage, hot towel treatment, and put something on our legs like Icy Hot. It was refreshing. All of our girls walked out of there saying it was the best pedicure any of us had ever had. It was extremely affordable for what we got, and the service was great. read more

I've gone to this salon at least 4 times. Each time I pray that it's better than the last, and it is not. The pedicures are quick and sloppy and my latest visit, my shellac chipped in one day. Very frustrating bc I have to find childcare for these visits. I would highly recommend avoiding this salon. read more

So many color options and great service. Valarie is the best. 10/10 recommend going here for all your nail needs. Appointments not necessary but they can get busy so it isn't a bad idea to make one. Go here regularly read more

My acrylic nails look like the real thing! Nice shape, natural thickness and perfect paint job!

I'm baffled by the previous reviews as I've been going here weekly for 10 years! I love the staff and the technicians are great. Maybe a hiccup once in a while, but rectified immediately or at my next appointment. I have brought both family and friends and everyone always left happy. Kevin is my favorite for nails, Lo An is my favorite for toes! read more

Worst experience. I have FUNGUS on my nails after getting my nails done here. I looked online for good nail salons around my home and saw this place. I read good reviews (plus it was on the Best of Omaha list) so I decided to give it a try. I was given Ricky as my nail technician. He butchered my nails and I still had acrylic glob left underneath my nails. Once I noticed, I requested that he fix it and he came over with gloves on from working on a pedicure. After working on someone's feet, how could you try and touch another customer's hands??? Their sanitary practices are questionable; I have green fungus on each nail to prove it. I noticed the fungus and was livid that after piss poor service, I had fungus on top of it all. I was refunded my money and given an apology. I will never go back and if I were you, I wouldn't risk it. read more

Legacy Nails & Spa - Nail Salons Near Me - Omaha, Nebraska

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I gave them two stars instead of one because A) I was helped right away and B) they had a nice selection of colors to choose from. Now for the down side; my tech was clueless the entire time! I went in for a pedicure and the tub started overflowing on my shoes and the ground. I told him after he returned from who knows where and he seemed to not care. He didn't clean under my nails or use any effort in filing my nails. The flip flops they use are a complete joke and are comparable to a piece of paper. I will not be returning and was sure to tell others about my experience. read more

Worst. Pedicure. Ever. The technician dropped two of her utensils on the ground and then proceeded to use them on my feet! I tried to get her attention to let her know I did not want them used on my feet, and she could not be bothered. I paid for the "deluxe" package and expected a callous removal, which was in the quoted price. The technician used no treatments and my feet feel the same as when I walked in! I did not have a name to inquire about at the reception area, as the technician did not give me hers or her card, unlike the technician my sister had. When my service was completed, the technician moved my things to another seating area and plopped my things ON THE GROUND. I do not appreciate my purse, coat and shoes being thrown around. I will be contacting the salon to make sure this type of treatment does NOT happen to another client!! read more

Great party room for events & fast friendly service. Great selection of colors and my manicures/pedicures always last several weeks. The decor is beautiful, bright and comfortable & they are very kid friendly. I have been several times & will be back. read more

I have been here for 2 pedicures and a manicure. My manicure was awesome! I got a French shellac manicure and it lasted longer than any other I've had. My pedicures on the other hand were the worst I've ever had. My polish was smudged before I even got home. I went with a friend and was distracted and didn't pay attention to the fact that he didn't have me sit under the dryer. I had my nails painted a darker blue. The next day I realized that he had only done one coat and you could see through to the nail. Unfortunately I didn't have time to go back and get this fixed, but I have learned from my mistake. I have gotten better pedicures at the salon inside the Walmart at 132nd and Center! read more

Go and see Thuy as quickly as you can - she's so careful, kind, and knowledgeable - she is never in a rush, takes her time and is sure to address all of your concerns and make sure that you're happy with the result. I drive 20 minutes each way to ensure that I see her and no one else! read more

Was given a gift card for a specific service and when I went to redeem gift was told I would need to pay additional amount ( not including tip). Husband purchased gift card by specifically asking for cost of service and was told a different price than I was charged one week later. Have not returned. read more

Great place! Awesome service! My nails are snatched!! My nails look so so good. No wait, this is my fav place. The fish tank is immaculate!

This was one of the worst pedi/manis I have ever had! Not only was it poor quality, it was unsanitary. I just wanted to get up and walk out. The lady who worked on me was scrapping my old gel off with her own finger nails- I was mortified. And it wasn't just one bad egg, my sister (although the gentlemen that did her nails was very very sweet) had a bad experience too. If this was a creepy corner in crossroads mall it would have maybe been acceptable- but they are trying to appear as an upscale nail spa. It's a joke. The kindergarteners working the front desk were probably one of the most annoying scenarios I've ever endured as well. I was hoping they would ask me how everything was so I could at the least inform them about the disgusting nail on nail scrapping action (because that's an infection just waiting to happen...) but they didn't. They are probably used to people complaining and just tired of hearing it. I wouldn't want to ask either. read more

I was there yesterday and Nancy gave me a pedicure.... She shouldn't be doing nails... She thought i wasn't watching but I was... Did ask me what package just did it...didn't push my cuticles back but literally touched my nails with the instrument.. I was asked her to do around my edges she argued with me.. There was no message just and up and down motion.,, I complained along the way but she didn't and wouldn't listen ...I almost walked out but that's not me.. Today my toes hurt where she cut them... Be careful ! If you go just make sure you don't get nancy... Ask for anyone else!! read more

I loved my trip to Legacy. It's a large location but typically they are very busy, especially over the lunch hour. Today I got right in though! My technician was very friendly and didn't try to up-sell me with designs. The massage was the best part! Probably 10 minutes long! My only wish is that he would have kept the hot towels on while he was painting my nails, but this is a personal preference. At $30 for a basic pedicure I was highly satisfied with my service. read more

This place was terrible! I agree with the previous review that the pedicure was "surfacey" and it was 40 bucks! The staff was rude and unprofessional- I went with a friend and we couldn't even talk because they were so loud. My friend noticed one of her nails wasn't painted correctly and when she asked if they would fix it, the guy looked at her like she was crazy and "fixed it" by adding a big goopy line. We are never going back! read more

I was just a bridesmaid for my friend. The entire group of girls came in for nails/pedis. The location looked very nice, but we were fooled, every girl left unhappy! My experience started off with my lady not understanding what I was asking for so I had to keep telling her. The worker next to her kept translating. I showed her a picture, she just wasn't understanding. She finally gets it, and then starts complaining about how gross my cuticles are! Asks me if I would like a water, I NEVER got it. All I got was a shellac manicure and it took an hour. (We all had appointments scheduled, and the bride was almost late for rehearsal because we were all there for over 3 hours, with appointments booked FAR in advance) I go to pay and it's $40 for a shellac....I was charged extra because I did my ring finger a different color, so that's considered nail art! I get in the car to leave and I realize there is a hair under the polish and stuck on my nail!! Then another nail had something else all over the polish!! I don't live in the area so I will NEVER have to go back, I would stay far away from this place! Every girl in the wedding had a big issue, and they did nothing to help after we called and complained to management. There are many other bad things that happened durning the visit, but this review is already super long! read more

Legacy Nails & Spa - The thumb has the spots on it, and the middle finger has a hair stuck underneath the polish it's just hard to see!! - Nail Salons Near Me - Omaha, Nebraska

Came in half hour before closing and still received an awesome pedicure! I didn't feel rushed and my toes look awesome. Thank you so much for the awesome service! read more