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    Legacy Wood Product

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 weeks ago

    Services - Legacy Wood Product

    Countertop installation

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    Designer Surfaces

    Designer Surfaces

    2.5
    (11 reviews)

    I'll go middle of the road on my review only because my countertops look great and once the owner…read moregot involved, my counters were installed the following week. Without going into details mirroring the 1 star reviews, we waited weeks past our template date before reaching out only to get the runaround from our point of contact (Jean). Like others, I was led to believe that 2-3 weeks following templating, they'd be installing.... After calls/emails from both my wife and I were blown off, I decided to cancel my order citing that the materials had not been ordered so there was no need to keep a deposit that hadn't yet been spent. Following an exasperated call with a person who turned out to be the owner's sister, the owner ended up calling me back and apologizing for my experience and assured me the materials were located less than 10 minutes away (my POC said they were coming from another state and were "delayed"). Owner made good on his word and my countertops were installed the following week as promised. I can't help but wonder where we'd be if I simply left a message for Jean instead of insisting my deposit be returned and my project cancelled. I was referred to this shop by a friend who remodels for a living (I'm the idiot who decided to remodel my own kitchen). From my friend's comment as well as others who have posted, it's clear they're struggling to deliver on promises made. If I were to do this again, I'd go with another shop (several here and around Frederick City). Again, countertops look amazing but I'd guess most places would deliver the same quality product and install sans the empty assurances offered by Designer Surfaces. If you've already paid your deposit and are stuck in limbo land, I recommend calling to cancel your order based on the assumption they haven't yet purchased your materials. If they confirm your material has been purchased (and you can't get a refund), I recommend requesting a copy of the material purchase order as proof.

    This business unfortunately is a not reputable company. Do NOT do business with Designers Surfaces…read moreInc. After working with them from December 2023 through October 2024 we have no countertops, backsplash, or response from anyone at Designer's Surfaces Inc. Our kitchen was templated in April 2024. They said it would be installed in a few weeks. The excuse became them not being able to find the quartz slabs due to Baltimore port issues to then the slabs they found being let go, to then their machines being broken to everything else under the sun. The owner (Don Fisher) made many unfulfilled actions after his repeated mistakes and promised to correct. We are a returning client to this business and how they have treated us is horrible. Our first experience was in 2020 and we were very pleased. Unfortunately since then this company has taken a turn for the worse. They have lied, not returned calls, attempted to increase our cost after the contract was signed by over $4,000, and even scheduled multiple installation dates with no phone call to cancel. We have called the business multiple times to inquire on our refund and they say they leave a note for Don every time. We call the owner, Don multiple times a day on his cell phone with no answer. He said the last time we were able to reach him that he was sending our refund but to no surprise nothing has come after months and the business doesn't have an answer to the refund. Don't subject yourself to doing business with this company. You will be sorry.

    Bray & Scarff

    Bray & Scarff

    2.6
    (54 reviews)
    $$$

    my washing machine broke today with a full load in it. tried several times to troubleshoot. decided…read moreon a new one. called their Rockville location and spoke with kevin. original item that I planned to purchase would be a few days to get. upon further questions kevin offered to sell me a floor model/display unit. not only was it bigger but it was nicer then my original model that I was going to buy. went to the store,purchased item and they offered me a five year warranty included in the price. which I must say was a very nice deal. kevin and another associate loaded it in my SUV and all of this from start to finish in 20 minutes. I've been a long time customer and will continue to do business based on their excellent customer service . thanks again . Mark M..

    I signed contract with the Frederick Bray & Scarff for an entire kitchen renovation on February 15,…read more2025. Although my experience with my designer Angie-Ange, my appliance rep Nick, and the quality of the work provided by the subcontractors was exceptional, I would not recommend Bray & Scarff to others. The project did not start until July 21, 2025. When I asked why there was such a long delay, I was told by the coordinator that the company had seven active jobs and were too busy! The contract stated the project would be completed around September 21, 2025, but it was not completed until April 21, 2026! The project manager never evaluated the job before it began and his communication was often demeaning and filled with excuses. He allowed all the city permits to expire and then thought I should pay for the extension fees. The project coordinator was totally incompetent. She only reported on work completed, as if I wouldn't know, and did not coordinate any service without being prompted by the designer or myself. The warehouse was incompetent. They left $4,200 of ceramic flooring on a public sidewalk for two days. When they were asked to break the pallet down and stack the tile inside the house, they responded by saying it was "too hot". When they came to pick the tile up, they gouged the base the tree in front of our house and broke the realtor sign in front of our neighbor's home; perhaps they should learn how to operate a hand truck. When the delivered the tile the second time, they crushed six slate path tiles by placing the entire pallet on top of the slate. Because the warehouse did not inventory the renovation items the deliveries were incomplete or missing items required for the subcontractors to complete their work. On two occasions I had to purchase some items at Lowes so the work could be completed. Finally, thank you for assigning Ugur Isik aa a project manager in March 2026. He was professional and worked expeditiously to get all the missing supplies delivered, the worked completed, and the permits signed off.

    Legacy Wood Product - cabinetry - Updated June 2026

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