My husband and I purchased a new car from 24 Motors, and our experience was good!!…read more The owner, Haysam, was very kind and responsive. He was upfront and honest, which I appreciated, and he followed through on commitments to fix small things in my new car. He also wasn't forceful or coercive as some salesmen are. Another employee, Jameson, was helpful and knowledgeable. He happily answered our many questions and went above and beyond to serve us. I expect this from any business, but it was especially nice in a car dealership since I have had negative experiences in other places. The inside of the dealership is cute! There are a few vintage car items and orange highlights. It makes the place look put together and nice. There weren't many cars in the lot, but apparently COVID has made it difficult for them to acquire new cars. 24 Motors is a great place to buy a used car. They provide awesome customer service and ease the car-buying process.

Don't you just hate it when you drive over a pile of rotting fish and your whole car smells like…read moreit? At least it felt like it when a big coolant leak sprayed dexcool all over. 24 Motors to the rescue! This is a fair priced dealership with a straight shooting owner. They also maintain a service department, which just earned me as a loyal customer. I brought in my smoking truck, they looked at it, and it was covered in coolant. They cleaned up everything really nice to find the source, and in doing so, found a few other leaks in other systems. Not only did they replace my water pump, but also a few gaskets and hoses. They charged me almost $100 less than the two other shops I asked about water pump replacement, and all the cleanup and extra repairs were included. Oh yeah, I forgot to mention that they stayed late to finish it up on a Friday, so I could have it for the snowy weekend. Now I don't know if they would clean up rotten fish in an engine, but for professional, fair prices, and great service, don't drive up State St any farther than 900 N. Thanks 24 Motors, you've earned a customer.

I was traveling 500 miles from my home in Denver in my Nissan Leaf when a "Service EV System" error…read morepopped up that warmed me that my car would not restart after being shut off. I took it straight to the closest Nissan dealer, Ken Garff of Orem, before turning it off so I wouldn't be stranded. Everyone at Ken Garff's service center was wonderful. Ash who checked me in (and eventually out!), Veronica who quickly got me into a rental, and their Leaf-certified tech, which not every Nissan dealer has, (sorry that I never got their name!), who quickly diagnosed and fixed the issue within 24 hours, saving my vacation. Rarely have I ever been to a car dealership's service center as efficient, helpful, and friendly as Ken Garff in Orem, Utah. My thanks to all of them there!

"We Hear You" is the Ken Garff slogan. Well, I beg to differ. Maybe you'll hear me now with the…read more0-star review. We brought our 2022 Altima in for diagnostics/repairs for two issues: the horn honks at random times, the wiper fluid reservoir sensor is malfunctioning. We told the service dept rep, Christopher Gonzalez, what issues we had and explained that we wanted the repairs done under warranty as our vehicle had less than 36k miles on it. He documented our concerns, took the keys, and said he would reach out to us when they had completed the diagnostics. That was it. Christopher did NOT verify the status of the warranty (time or mileage) at the time we dropped off the car. Christopher did NOT state at any time or in any way that diagnostic fees would only be covered if the vehicle was still under warranty. The first time any mention of warranty coverage was discussed was AFTER diagnostics were done, AFTER submitting diagnostic results to "corporate", AFTER corporate said the BASIC warranty coverage applied - then, and only then, did Christopher look to see if our warranty was still valid. It was expired based on time, not mileage. When he called with this information, he quoted the price for making the desired repairs. I declined to proceed with the work. We were surprised to learn that the repairs were not covered because the time had expired on the warranty. Nevertheless, this was the case - no coverage under warranty. They sent us an invoice for labor (diagnostics). When I got to the dealership, I asked to speak with a manager about the invoice - specifically, there was never any mention that we would be charged for diagnostics if the warranty did not cover the repairs. THIS IS THE MAJOR PROBLEM. Christopher Gonzalez failed to clearly state the cost of diagnostics would only be covered if the warranty was valid. At no point at any time did Christopher advise us that we would be charged for diagnostics. The first indication of this was when we were given the invoice when we picked up the car. Here is the icing on the cake: the MANAGER. My god, how they ever let this clown interact with customers is BEYOND me. I do not have a name of the "manager." He is a white male in his late 20s/early 30s, short hair, heavy set. After explaining everything to the manager and making it clear we were not happy with how things had been handled, he started out by asking us if we "even bothered to read the warranty." His tone was absolutely condescending, talking to me as if I was some sort of idiot for not understanding that the warranty had both a time and a mileage expiration. Secondly, instead of listening to our grievance, he instead decided to take personal offense at the fact that WE were upset. He didn't listen to understand - he took our grievance as a personal attack, accusing us of being rude "from the minute you walked in here this morning." At any point, he could have asked the simple question: "Did Christopher explain that diagnostic fees would only be covered if the warranty was still good?" THAT WOULD HAVE CLEARED THE AIR IMMEDIATELY - No, Christopher did NOT explain that fact. When it became clear he had no intention of "exercising good faith" and waiving the diagnostic fees (even though it was clear and evident that Christopher had failed to make the required disclaimer when we showed up that morning), I told him to process the charge for payment. While doing so, he declared "I could have helped you out and waived these charges, but I'm not going to because I don't like the way you are talking to me." WHAT ABSOLUTE NERVE! When I placed my card on the reader to pay, a signature screen popped up. The manager said, "You need to sign it... like it clearly says if you had taken the time to read it - just like you should have read your warranty paperwork." WHAT IN THE EVERY LOVING @$&#! The manager was completely and utterly disgraceful in how he treated us. He was condescending and disrespectful in every way. I cannot overstate this enough: he is the WORST example of what a manager should be or how a manager should behave when dealing with customers. Juan Morales, Fixed Operations Director, contacted me for a follow-up. I explained everything in detail. I made it perfectly clear that Christopher had failed to make the required warranty disclaimer up front. THIS in and of it self should in all good conscience justify Juan exercising "good faith" and refunding the charges for diagnostics. NO REFUND HAS BEEN ISSUED. $455, and for what? The best part: the technician didn't even reassemble the airbag correctly. The horn/airbag is protruding from the steering wheel. The name Ken Garff is forever stained. We will never buy from them again. Buyer beware: AVOID AT ALL COST.

Months ago I had a string in my sunroof that the shade slides back and forth on which snapped. My…read morecar was under extended warranty. I brought it KG VW to replace. They replaced the string but reassembled it wrong and the sunroof, which was completely fine before, rattles now. I brought it back 3 times for them to correct. They charged me but didn't fix a thing. Then the Service Manager, without looking at my car or the service record, insisted they didn't take the sunroof off. They refused to extend my warranty coverage by calling the problem they created a "pre-existing condition." Also charged me $1300+ for oil change and $80k standard checkup. I took my car to Southtown VW. COMPLETELY different experience. The Service Manager told me that the ONLY possible way to get replace the little string was to take the sunroof off. KG Service Manager straight up lied. I just bought another car. I avoided KG VW entirely because of the incompetent, irresponsible, and dishonest Service Department there.

Purchased a vehicle 12/15, paid in full. April 1 now, and STILL no license plates or title. Temp…read moreplates expired, 2nd temp plates expired... can't even drive the car legally now. Have called 15+ times over the past 2 months (2-3 times a week) and can't ever get a call back or any action or information. EXTREMELY FRUSTRATED... I recommend seeking help or service somewhere else.

Jackie and Jonny were great attentive and friendly! Good customer service everything was explained…read moreso well and clear.

My husband worked here and was treated so poorly. The district manager was racist and made so many…read morecomments about other people's ethnicity or color. The managers were able to do anything they wanted as long as the sucked up to the higher ups. My husband was fired due to not being able to come into work cause our babysitter got sick and cancelled last minute. Worst place to work!!!

Normally I don't write reviews but April deserves to be recognized for her incredible customer…read moreservice and going over and beyond in taking care of me and my family. We showed up on a Saturday close to when the branch was to close to complete our auto loan. April took the time to process our auto loan and make sure we were taken care of! The loan process went a bit longer than expected and April stayed a bit after regular business hours to take care of us. She probably had other places she could have been on a weekend but she stayed with us and made sure everything was completed and that our questions were answered. Needless to say we were very satisfied with our choice is taking our new car loan to Golden West! Thank you April!!!

This branch is pretty great. It's nearby, easy to get to, and the employees are pretty good at…read moreremembering faces and names. The rates used to be a lot better, but have declined with the economy; nevertheless, Goldwest Credit Union is a great place to "bank."

I just bought a car here a bit ago and they make it look so nice in the pictures but it was dirty…read moreinside, scratches all over and it's only 8 yrs old! They were loud and very unprofessional. They didn't show any pictures of the scratches and all the things falling apart in the car and waited until I was halfway done with papers to even let me see it. They never answer their phone and don't keep in contact with you even when you're interested in buying from them! It's sketchy as hell and im afraid to find out what else is wrong with my car even though she said it runs "so good!" Theyll take advantage of you when they know you need a car and are desperate.

I am writing to share my experience with VIP Motors and with salesperson Jess Guedez…read more Unfortunately, my interaction with the dealership and the vehicle I purchased was extremely concerning and unprofessional. I purchased a Dodge Journey, and from the moment I received the car, there were immediate red flags. The vehicle showed that it needed an oil change, and one of the tires required air the same day I drove it off the lot. When I reached out to Jess, I was told the mechanic was unavailable due to illness, which made me question whether the vehicle had been properly inspected at all. When I returned the following day, I was instructed to contact the bank regarding my loan and was told not to mention any issues with the vehicle because they were supposedly being addressed. I was also asked to tell the bank that I had paid a $1,000 down payment, even though I had only paid $400 (with a $20 tip). As a first-time car buyer, I felt pressured and uncomfortable with these instructions. Later, while I was out of town for a family funeral, the car began overheating and smoking within just a few days of purchase. Jess encouraged me to drive it back to Provo despite the condition of the vehicle, but it became clear the car was not safe to operate. I ultimately had to park it and return the keys to the dealership. At that time, Jess acknowledged that the mechanic had not properly inspected the car and had only performed an oil change and checked the tire pressure. After several days without updates on the repairs, I informed Jess that I wanted to cancel the contract and requested a refund of my deposit. I was initially told the deposit was non-refundable; however, I explained that the circumstances--including the incorrect information I was asked to provide to the bank--invalidated the agreement. I provided proof of my actual payment and stated I would pursue legal action if necessary. Only then was I told the deposit would be refunded. Despite this, it has now been several months, and I still have not received the refund. I have documentation of all communication and have reported the situation to the bank as well. My overall experience reflects poor communication, lack of proper vehicle inspection, and significant concerns about the sales process.

Came in to do an advantage care package. Everything was fine up until I checked everything…read moreafterwards and here's my Results

We came here because of their slogan We Hear You. We stated our price range, and just like every…read moreother dealer, immediately showed us cars that were clearly above our price range. No, they don't Hear You.