Super helpful team, even with me walking in at 5:59 and them needing to close at 6:00. I didn't get what I needed, but it was still nice that they tried to help me find it. read more

I was meeting a friend for dinner and had time to stop in to see if they had a hard to find electrical outlet. Not only did they have it, I had the option of 2 colors. Seriously, couldn't find it at any of the big box hardware stores, but this one had it. To top it off, everyone was super friendly and super helpful. I was kind of blown away at what a great experience it was. Stores like this are rare. Just lovely! read more

Great selection for a neighborhood hardware store. The help is by far the best of any hardware store I've frequented. This is always my go-to hardware store. read more

I love neighborhood hardware stores that don't have a big box feel. I seem to get lost within the big box stores when I need to find something. Oftentimes I leave frustrated because at the chain stores I'm passed off or rushed. I leave feeling like I'm a burden because they're too busy having to take care of something else. The staff at Lemoi is the opposite of that. They're super friendly and I'm always greeted by someone at the front entrance. They're consistent with having ample staff ready to help if you need something or have questions. Last month I found an LED snowman face on their webpage and called their site to see if I could pick it up in store. Within a week, they had my snowman and I left with my purchase pleased with the service and quality of my product. They seem to have a lot of items in stock too. Months ago, I went on a separate trip with my dad looking for a missing part to repair his sump pump. He had visited Lowes, Menard's and Home Depot with no luck but happened to find what he needed here at an affordable price. Lemoi Ace Hardware has been in the area since 1895. The ability to stay in business for that long says a lot about the quality and service they put out. My recent experiences are testament to that and I hope they stay in business for generations to come. read more

Lemoi Ace Hardware - LED snowman face I bought at Lemoi Ace Hardware. - Hardware Stores Near Me - Evanston, Illinois

I had a great experience at Lemoi! went in to get paint color ideas and got incredibly helpful advice from an associate in the paint section. I had almost forgotten what real customer service was like before this visit. October was patient, knowledgeable and seemed to genuinely enjoy the work. the whole time she was helping me, she also continued to assist others! all the other associates were attentively helping other customers. what an unusually pleasant experience! read more

Wanted to buy a Milwaukee power inflator for $179. They did not have a bathroom to let me use before I purchased it. If you wanna spend a couple hundred dollars and pee. You can only do one of those things at this Ace Hardware. I was told by two employees I could not use the restroom, this is after I told them I would be buying a Milwaukee power tool. The second employee suggested I go to Gigio's across the street, buy a slice and use their bathroom, then come back and purchase the item from Lemoi Ace. Cannot recommend a business that has this attitude. I will purchase the tool somewhere else. Home Depot sells Milwaukee tools, and they all have bathrooms. Farm and fleet sells Milwaukee tools and they all have bathrooms. If you're looking to be treated as a fellow human, with kindness. This ain't the place. read more

Staff members here are the best! They went above and beyond to help out when my fussy toddler threw a tantrum while I was trying to run a quick gardening errand. Especially appreciate the smiling ladies at the register whose warmth and kindness made a huge difference in my day! read more

I was in dire need of fixing my honda accord's remote keyless tab. I had no idea how I was going to fix it and was panicking. After getting the name of the battery from Google, I decided to head over to Lemoi Ace Hardware to buy the battery. Well, not only did they help me find the battery right away but the wonderful man (Dave?) removed the old battery and installed the new one. When I offered to tip him (twice), he politely declined. He then showed me the other items I needed to purchase. I walked out of that store SOOO happy! read more

I love Lemoi. Sorry to gush over something so, uh, ordinary. It's not like I'm talking about some savory gourmet meal here. It's a hardware store. However, they squeeze an incredible variety of stuff into the available space. Chances are, if they don't have it, you don't really need it. If you're a contractor, obviously, it's probably not going to match the big boxes. For anyone working on a project smaller than building a house or making huge renovations, Lemoi probably has you covered. Apparently, several people have had negative customer service experiences, and I regret that. I'll agree that there are one or two who are probably more brusque than cuddly, but that's actually part of the charm for me. read more

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I came here for a key duplication. I was in and out in 5 minutes with an extra key and only $5 down. ATMOSPHERE/ARCHITECTURE: 8/10 It's your typical hardware store within an urban setting. Not much to say here. SERVICE: 10/10 Excellent. Speedy, friendly and got me what I needed right away. VALUE: 10/10 They got me the key duplication that I was requesting at a super affordable price. PROBABILITY OF RETURN: 9/10 I would definitely return here for any potential hardware needs. OVERALL: 10/10 read more

Great Center of Town Neighborhood Hardware and all in one shop I shop at ACE Hardware in different cities. They mailed me a $5.00 ACE rewards card. So I feel it is worth signing up for their Reward Program if you own a crib or a regular for repairs. They close sharply, at their closing hour, so don't come in 10 min before close and ask for some paint to be mixed. They would prefer not to do so and tell you to come back the next day. They also carry an array of Chicago Small Company Bar-B-Q Sauces and Meat Rubs (on a rack immediately after the check out counters. read more

I love Ace and I love this store. The staff are friendly and really know their stuff. It's a pleasure coming here. You never have to search for things. They tell you exactly where to find items. You don't have to waste time here unless you want to. read more

The cashier was so rude to me. I was talking to someone while waiting in line and she interrupted us, ordered me to the counter pointing her finger as though I were a child, and was impolite, discourteous, unprofessional and when I called her attention to her behavior, sarcastic. Never again will I buy from Lemoi. Never. Update : I just talked to the manager. I pointed out that many others have had the same complaint about rude customer service, he noted that I had posted this review, disagreed, and hung up on me. He modeled the behavior that his entitled employee exhibited. Not a well-run business read more

Great local hardware store, with a large inventory, and a number of stuff people available for consultation.

What a lovely little neighborhood hardware store. It had the usual summer stock, but some odds and ends (and the inevitable impulse purchases by the register). The staff was helpful, friendly, and mindful of COVID-19 protocols. Highly recommended. read more

You know, I've never known the actual name of this joint. I've been calling it "Evanston Hardware" for the last fifteen years. A few weeks ago I came here to get some keys cut and realized two things: 1. This was the third Evanston business that I visited upon moving to the area in 1995. 2. Every key that I have ever had cut has been done here. I've also read in various sources that this is Evanston's oldest business. All this is merely to say that "Evanston Hardware" and I have a lot of history, and that's why I'll go out of my way to shop here for anything remotely related to hardware. It's just a comfortable sort of neighborhood place that doesn't exist much anymore, BUT it's not a small store, and they have almost everything that you would ever need for your home. For example, while my parents were visiting recently, I finally decided to do something about the banshee shriek coming from my refrigerator door hinge. I bopped over to Davis Street, wandered down a couple of aisles, and boom, there it was--a wee 3-ounce can of WD-40, just the perfect size for my little job and to have some left over for future household squeaks. How did they know that I was going to need a tiny little can of WD-40? Anyway, the key cutting that cost a dollar apiece in the late 90s now costs two dollars. But I'll still do all of my hardware shopping here. Home Depot for Christmas trees, Lemoi Ace Hardware for everything else. read more

I cannot use enough positive adjectives for how much I appreciate the staff here at Lemoi. I was starting a rather daunting and extensive home project and was given some crappy advice from a big box store. I went into Lemoi with very little expectations and they were raised immediately as I spoke to Rich. He set me straight and my project was an enormous success! Thank you all so much for everything. read more

Really rude customer service in the paint department. There was one woman who helped us who was so nice was really trying to get us a color that we need. However her male colleague was so down right rude every single time he spoke to her and us. I felt like I couldn't even ask a simple question about paint without him snapping at me and my mom. I won't be going here again. Home Depot is much better with good customer service. Only reason I gave two stars instead of one was because of the nice woman who tried to help. read more

Good place, friendly folks and they usually have what I need. In and out quickly versus an afternoon at Home Depot getting stuff you don't need cause it's on sale. Ace is pricey and the house brands typically suck but I'm a fan nonetheless. read more

Lemoi Hardware is a very cool, old-fashioned hardware store. I love a hardware store and can spend a lot of time browsing (and buying.) At Lemoi, however, the staff has been rude every time I've been there. They act as if it's the last thing they want to do is help you. I've been there several times and the only employee was was polite was the woman at the service counter (where you pick up online orders.) read more

I have shopped here for many years, and most of the salespeople are incredibly nice and helpful. However, the man who works in the paint department has been consistently rude and patronizing to me when I ask for even the most basic help (e.g., I try to find a specific paint to see if it's in stock). I gave him the benefit of the doubt a few times and assumed he was just having a bad day, but now I've experienced his rudeness and bad attitude so many times that I think he's just sexist and helpful to women who are doing their own projects and need some help. Or it's possible he's just a very rude person to everyone. I have bought paint from here for years for many house projects, but I will now be driving out of my way to go to the J.C. Licht on Green Bay to avoid this unfriendly, mean man. read more

The staff is so friendly and helpful at Lemoi! They have everything you need, and the store has a great neighborhood feel.

Simply excellent in every way, all the other reviews say it all! Every neighborhood needs a hardware store like this...there is no better than Lemoi...!!! read more

This store is the best hardware store around. I've been shopping there for almost fifty years, and the personal service you get at Lemoi's is incomparable. They know their inventory, where things are, and advise you on the best product for your purpose. read more

Ordered a hibachi grill online & wanted it shipped to a store near me, couldn't pick the store right around the corner it showed Evanston as the closest. Picked item up & they handed me a fully assembled grill, no box! "We thought we were doing you a favor." Sure if I wasn't traveling on a bus & train, and if it wasn't a Christmas gift that I have to wrap! They had tossed the original box & paperwork. They did take it mostly apart & put it in another box. Overall very irritated, they could have called to ask if I wanted it put together. read more

Wow, this hardware store has been around since 1885! Lemoi Ace Hardware is a no-thrills place to go if you need basic supplies for a project. Think of it as a neighborhood hardware store from the 1950's. It doesn't seem like it has changed since. The employees are friendly and helpful. The prices are average. It is a good alternative to Home Depot (which can be quite overwhelming) when all you need is a paint brush, screw driver, or heavy duty toilet declogger. I appreciate businesses like these. read more

Some fairly unfriendly bunch of older guys were working in there when I was in recently on a Saturday. I couldn't seem to get anyone to wait on me. When I did find someone he was already helping someone so he said, "It will be a FEW MINUTES, ma'am. We have to figure out what kind of nails this guy needs first." He looked like he was moving in slow motion, so I wandered off and looked for someone else. All I wanted was for someone to unlock the metal doors to the locked up spray paint section, so I could physically examine the different kinds of spray paint. I went back over to the section where they mix paint. This guy who mixes the paint had been busy, but now he was free. Some lady walked up to his counter and so he asked if he could help her, but she said no. I was standing right nearby so told him I could use help, and he just ignored me, and started talking to another person who had just walked up. Etc...etc...I've never been the most attractive woman in a room before, and had so much trouble getting customer service. I felt invisible, or like I would have much more luck wearing an old straw gardening hat, rumpled frumpy looking skirt, and loafers so someone there could relate to me better. When the guy who was done helping the man with the nails finally came back to find me, he asked me very hopefully if I had already been helped. I told him no, so he went and unlocked the cabinet for me and then seemed impatient that I was asking him which brands of spray paints had the least bothersome fumes, since I get bad headaches. He was very impatient because I didn't immediately know which brand I wanted. If it wasn't for the fact that they sell spray paint, I would never go in there in the first place. It's all the way over in Evanston, and I'm in Chicago, and the Home Depot near me is 100 times more helpful, has a much nicer store than this place. They knock themselves out at Home Depot to be friendly and helpful. Maybe I'm even spoiled because of them. If it weren't for the Ace brand of spray paints, I'd never go here again. read more

I really like this Ace Hardware store - not only did they rekey everything for a cheap CHEAP price but they were able to help me pick out filters for our heater. Super helpful and answered all of our questions and even gave us a couple good suggestions. And then, there was our painting fiasco - thank goodness for the service here - it prevented what could have been a dangerous disagreement with paint brushes and buckets in hand. :) read more

Amazing sales. Two weeks ago they had a BOGO sale on light bulbs. They also have a full service paint mixing station and a huge selection of indoor paints. Plus all the garden maintenance materials you will need. The managers on duty are always super helpful. Dogs get treats at the counter, so we visit often as this is a must stop for my furry one on the walk through downtown Evanston. read more

I love this place so much! You will find things that you thought you never needed. They also have a really nice aisle with kitchen items, so my tupperware collection has definitely grown since moving a block away. I spend so much money here that I went and got an Ace Rewards cards. The people who work here also give my dog treats when I bring him in, which you can do. Hooray. read more

ACE always has useful stuff, and the staff will easily help you find what you want. On the plus side, they have everything from gardening to tools, etc. mini-rant: On the minus side, they have some *terrible* chemicals. Do people really know what happens with those bug killer chemicals to put on plants, etc? Nobody uses those because they are unsafe. If you can't tell by the smell of the chemicals when you pass the aisle that these are not made to be near the presence of humans, well....now you know. /endrant Also, the stuff on the shelves seems to be terribly dusty at time, so I don't know if it's sat for aeons (as it seems), or whether the place is just dusty. Overall though if you need to get something small and don't feel like going to home depot or Lowe's, this is probably a good bet if you're an Evanstonian. They really are kinda family-style, and very friendly. I would suggest this place before Home Depot or Lowes every time. read more

Rude service (see Sasha's review). I had a very similar experience with the same employee and I wrote an email to the manager about the incident. I have not received a response from the manager-kind of makes me wonder if an employee deleted the email. Companies need to keep in mind that the behavior of their employees is a direct reflection on the business. read more

For some crazy reason, I love hardware stores, despite the fact that I don't generally USE hardware. But Lemoi Ace Hardware is the Best hardware store EVER! Here's why: 1. It's big. It has everything a crafty person could need, and even stuff one doesn't! Hardware, bathroom supplies, kitchen supplies, furniture, small appliances... 2. Very helpful staff. Ok, one time one of the sales guys got a little hoity-toity once. But admittedly this was prompted by a hoity-toity comment from my hoity-toity companion. 3. The women at checkout are very friendly as well as unintentionally hillarious. I don't think I've ever bought something without them making me laugh somehow. 4. I bought a coffeemaker from them 6 months ago. It was a reliable brand, so I saw no reason to keep the receipt. However, for some mysteriousl reason it stopped working last week. I went back sans receipt, explained the situation, and I was given a new coffeemaker no questions asked! Now THAT'S great customer service! read more

Moth balls. They can be necessary but also pose a real problem ;controlling and containing the smell is not easy. I went to Lemoi, and it turns out Larry, who works there, was an engineer for 37 years. The gaseous smell from mothballs can penetrate just about anything, except ................Saran Wrap. Not any old bargain wrap, SARAN WRAP. I am now SET!!! Thanks Larry. Shop locally, because you just don't get this kind of information on-line or at a big box store. I mean what are the chances of finding someone with the background to know this? Larry is the man, and Ace is the place. And I got a chemistry lesson, no charge. read more

Awesome. Every time I go there I'm usually looking for something odd, and someone always works with me to find it. Knowlegeable and friendly people. This is exactly where Tim Taylor would hang out if he lived in Evanston. read more

I've only been in here a couple of times for set-building purposes, but the place seems to have a good supply of things that one would normally find at a hardware store. When I had to get a very particular kind of screw and nut, the man at the counter in the back was very helpful. In general, actually, the employees seemed to know where things were, which doesn't always happen in stores that have such a variety of goods. Look for an edit when I inevitably return for apartment-preparing purposes. read more

Ditto to everything Heather had to say about this "Thank God it still exists, old- fashioned, honest, authentic and YES! HELPFUL! hardware store." As members of the disenfranchised "two-left-thumbs" and a hole -in-the-head-where-handy/do-it-yourself-know-how" is supposed to be, we would be lost in a world swallowed up by Home Depots and Menards... And let me add that it would not be excessive to suggest that on one or more occasions they may have saved our (also 14 year old) marriage, especially in the 11 years since we bought this 100 year old house... Yes seduced by the charms of its age - we overlooked the myriad of problems that come with structures that are significantly older than oneself is... In a world of Home Depots, Ace Hardware will come through for you and you won't spend an hour trying to find each other and.or breathing in the raw sawdust. So when you need a hardware person who most of the time knows his wares and won't make you feel like an idiot for being in-over-your-head on a home project., yes, Ace is still the place - at least this one is. read more

Here is a personal-help story you won't see at Home Depot or Amazon. I have a bike rack with screws that keep coming out. A helpful person came out, measured the hole, recommended a longer bolt, screwed it in for me, and explained what do do if it came out again. All for something like $1.24. What's not to like? read more

This hardware store has some of the best customer service I've ever experienced. Extremely friendly and helpful staff. You're guaranteed to have someone offer help within 5 minutes of entering the store. Nice selection of products also. It's pretty big for a hardware store. read more

I don't spend a lot of time at hardware stores, but when I do shop at Lemoi, they have just about everything I need, and if they don't have it, they'll get it! They are also very helpful if you have a hardware problem. Here's an example. I had a Volvo car door opener that automatically opened my wife's Volvo car, except that the key in the opener was stuck and would not open fully. After Volvo told me that it couldn't be fixed and would cost $200 to replace, I took it to a locksmith in Glenview, who also said that he couldn't open the opener to free up the key. Then I took it to Lemoi as a last resort. The nice guy who works in the store's key department and makes spare keys took this problem on. After about 1/2 hour of working on it, he was able to open up the opener and free up the key. It can now be used. I asked him what I owed him for his assistance, and he replied "Nothing, just your business." He's got that, and so has Lemoi Ace Hardware for any future hardware that I need! F. G. Coggin read more