Fake Health Food. Worst customer service. Filthy establishment. Horrible food. Health Concerns. Calling the Food and Health Department
Was out shopping and needed to eat dinner and was looking for some healthier options in the area. I saw that this place had 4 stars and some of the more recent reviews looked positive. It's quite clear to me now that either these yelpers have no idea what they are putting in their mouths OR all the reviews are fake (possibly a combination of both?).
First off walking into the "restaurant" was off putting to say the least. There was stains everywhere. Stains on the door handles, the glass was covered in what I assume is food/drinks. There was food all over the floor, bits of food on the counter. It looked like a bunch of tweeners had a food fight in here and then nobody cleaned it up.
There was no line but we stood there waiting for 1 of the 6 people working there to pay us any attention. If we would have known how clueless the worker was going to be, we would have gladly waited another 10 minutes for someone else.
So when I saw the worker helping the customer before, he had gloves on. He took them off and then never put new gloves on and then started to serve us food. This place either has no health standards or their employee training is non existent.
We asked him a few basic questions because we had never been to this place before. Like what are our base options. He couldn't answer that question and someone standing in the back (not even facing us) answered for him. I could literally spend another 5 paragraphs describing how inept this guy was at his job, but it is not worth the readers or my time.
The restaurant was out of 40% of all the proteins and 50% of all the sides. When we asked how much longer before new items would be ready we were greeted with a look of complete emptiness. I looked at his face and it appeared as though his entire nervous system was about to shut down. "Let me go check" He comes back and then doesn't even address the question and asks us what we want.
All of the food here looks like it was soaking in a hot water bath for the entire weekend. Even the proteins looked so sad. I chose the least sad protein (chicken thighs) and it looked like a wet sloppy dumpster fire. Somehow even though it appeared wet, you could tell underneath the moist outer layer, the inside was going to be dryer than beef jerky. I wish I was wrong, but I wasn't.
Another food item that was highlighted as being "the best" per the yelp reviews was the mac and cheese. HARD PASS. Again, why was the food so wet? And yet somehow, there was undercooked mac noodles and overcooked cheese in other areas.
Paying for the food took an extra 8 minutes because there was 6 people working there with 2-3 cash registers but only one person sort of wanted to work. You could tell the people waiting to pay were getting frustrated because none of the workers were doing anything productive.
Later after we paid, we walked through a maze of trash and food all over the floor. There were a good amount of tables in the place, but all of the tables and chairs were dirty. I honestly have no clue how they don't have bug and rodent issues in this place. There was filth everywhere. Eventually we gave up looking for a clean place to sit and we just cleaned our own area and cautiously sat down.
I already described the food above. The food was flat out disgusting. Inedible.
THE ONLY SAVING GRACE = neither of us got sick from eating the little bit of food we had at this place. Super blessed that we didn't get food poisoning.
While we were trying to find bits of food within the meal that were edible, the clueless worker decided he was going to try to clean up the restaurant floors. I didn't know there was a way to improperly use a broom to sweep up trash, but he proved me wrong. Just a regular house broom with the long bristles and everything. He also then thought it would be ok to spray chemicals on the floor on top of the food/trash filth and then try to "mop" it with the broom. Remember this is not even a push broom, just a regular broom. Literally making the restaurant no less clean and at the same time much more unsafe b/c the floor was now wet.
This place is a total disgrace to the Food Industry. I have no idea how they can even afford to stay open in this prime location in Huntington Beach serving this slop to the public.
Owning and running a business is very difficult, but the basics are all the same. Produce a quality product people want, hire/train your management team, hire and train your staff, maintain a clean and safe environment.
Utter and complete failure of meeting even the most fundamental building blocks of any business.
Do better for your patrons, your staff and more importantly for your self respect.
Do Not visit this establishment. They haven't earned your time or money! read more