My recent experience was above average, not perfect. I love that they arrived within the first hour of the scheduled timeline which was a three-hour window. It took a little longer than expected but they did a great job of unclogged sink. The only negatives are-they are expensive and the clean up afterwards. I know it could have been worse. I was going to clean up anyway but it grossed me out having to clean the black stuff left in tub which was not the problem. Also black stuff was on the wall, the door, and under the sink. So I have to take away a point read more

We read the reviews and while some were awful, others were simply "too expensive." New to the area, we asked for estimates on work. They came same day, the estimates were crazy high but they were HERE and we needed the work done. We bit the bullet and ran with it. Fast forward to repeated visits bc they didn't have what was needed to complete the job and then completed the job but were sloppy - we stopped the work but had signed a contract. At least they didn't come back even if we were stuck paying. Second estimate to complete the work was 1/3 the cost - not hyperbole. One Third The Cost. Look elsewhere first and if you don't mind paying more and ignoring messy finish work, give em a go. read more

Title: Serious Concerns About Integrity and Pricing -- Strong Warning to Consumers I rarely write reviews, but my recent experience with Len the Plumber in Beltsville, MD deserves to be shared. Although Yelp shows this location as closed, they are still operating, and what happened during my service call raised real concerns about how they do business. I reached out for two very simple repairs: Replacing a toilet flapper Replacing a toilet hose Both toilets worked fine aside from those small parts. When the lead technician, Mr. Yves Tiokeng, arrived, he immediately said it was "required" to inspect my entire heating and plumbing system. This had nothing to do with why I called and felt more like an attempt to find extra work than to fix the actual problem. No written estimate was provided before anything was done. I never approved a full rebuild of either toilet. Yet the invoice claimed both toilets had been "completely rebuilt," and I was charged nearly $500 for work I did not request or authorize. This wasn't a simple mix‑up. It was a clear case of being charged for unnecessary work. If I hadn't looked closely at the invoice, I could have easily paid for something I never agreed to. That's especially troubling when you think about how easily elderly or trusting homeowners could be taken advantage of. When I called the manager to address the issue, I was told the "original price" was supposedly $800, and there was no interest in correcting the bill or even acknowledging the problem. The lack of accountability was just as disappointing as the service itself. Consumers deserve honesty and clear communication. Based on my experience, I strongly recommend choosing another plumbing company. Always insist on a written estimate, decline unnecessary inspections, and review every line of your invoice. If this happened over two minor repairs, I worry about what others might be dealing with. read more

What could improve? Stick to a schedule and don't leave a customer waiting all day only to reschedule the next day and then not keep that appointment either. Ridiculous DO NOT RECOMMEND! read more

On July 12, 2025, I hired Len The Plumber Heating and Air to fix my AC. The technician replaced a capacitor and charged me $415, but the system still wasn't cooling properly afterward. When I called to report the issue, I was told I wouldn't be charged for a follow-up visit as long as I hadn't tampered with the unit--which I hadn't. On July 22, a second technician came out, pointed out dirty filters (one completely missing), and then dismissed the issue entirely as unrelated to the AC not working. Even though I was promised a no-charge follow-up, I was billed $195. I didn't argue on the spot but made it clear I'd be following up for a refund. Since then, I've called multiple times and was repeatedly told someone would get back to me. No one ever has. I even left a final message saying I'd prefer not to take this public--but if ignored, I would. Still nothing. Honestly, I'm shocked by the lack of accountability. For a company that markets itself as trustworthy and professional, this was anything but. Poor service, zero follow-through, and a complete disregard for the customer experience. read more

Very disappointing experience with Len The Plumber. I scheduled a $49 service call and confirmed there would be no surprise charges. We took time off work, but the technician arrived and immediately quoted $641without performing any inspection. The system is brand new, and no evaluation was done to justify the cost. read more

I paid a trip fee for a technician to evaluate a non-working garbage disposal. No troubleshooting or diagnostic steps were performed. The technician asked how old the unit was and then stated that it needed to be replaced. I was quoted $1,000 for a new disposal and told it could not be repaired. I declined the replacement. Later that same evening, I resolved the issue myself in approximately two minutes using an Allen wrench. The company refused to refund the trip fee despite no diagnostic work being completed. Based on this experience, I was dissatisfied with the lack of investigation and the recommendation of an unnecessary and costly replacement. I would strongly recommend that others get a second opinion before agreeing to any major repair or replacement. read more

We called Len The Plumber to address a problem of a leaking toilet. The technician quickly diagnosed the problem and made the necessary repairs . He was friendly and professional, and he offered helpful suggestions about how we could maintain our bathroom equipment in a way that will reduce wear and the need for service. We have used Len The Plumber for over 10 years, and we have always found them easy to schedule, proactive with communication, and competent in their work. read more

Mark Johnson answered my service call today AND, AND brought my water heater up to Maryland code. Superior customer service, with knowledge tips and just a good guy. Len The Plumber keep Mark Johnson happy and appreciate because this customer surely is. Thanks Mark!! read more

Horrible experience. I would not even give it one star. The dispatch young inexperienced technicians. This was for HVAC. First one diagnosed it wrong, sent be a bill for great than $600 and said was fixed. Wasn't fixed. Under warranty they sent the next day another technican. He said it was thermostat. Not even close. They then said they would send "a Senior Technician". Same one came again. His solution was to leave the cover off th furnance and the closet door open or buy a new one. At that point they didn't return any calls and said tough luck even with warranty. Hired some else and they fixed immediately. HORRIBLE EXPERIENCE - they just want to sell you a new one read more

The company was very responsive to my kitchen sink emergency. Anthony arrived within the allotted time. He very carefully removed items from beneath the sink and kept the area clean. After he completed the job, he placed everything back in the proper place. He also explained why the sink might've been clogged nice, polite, young man. The price seems very high. However, the company did respond very quickly to an emergency need. four stars instead of five because of the cost. read more

Service technician misdiagnosed the issue with my heat pump and told me I would need to replace my entire 9-year-old HVAC system. Another company was able to diagnose it quickly as a thermostat issue with an easy fix. I'll give him the benefit of the doubt that it was incompetence and not malicious upselling. When I requested a refund for my down payment for service I didn't need, the company withheld my money for 1.5 weeks before they issued the refund. read more

I am willing to give Len The Plumber one star, because my technician was kind. If not for that, I'd be starting this off by saying it receives 0 stars. I booked an appointment with Len because my kitchen sink wasn't draining, even with the garbage disposal running. My technician came out the same day and took a look. He informed me that my pipe needed to be snaked, and quoted me $503. Already much higher than other companies, but I was desperate. After 2 hours of attempting to snake the pipe, with no success, he told me that he would only be charging me the dispatch fee of $49, and that he would be returning the following day to cut the pipe and clear the clog, and I would pay the remainder then. I agreed. He cleaned up, and then gave me my bill - for $503. I asked why it wasn't just the dispatch fee, and he said that he was still required to charge me the full cost, per his manager. Fine. I paid it. I asked what would be due tomorrow, and he said: "it will be in the ballpark of $100 to cut the pipe, snake it again, and clear it" and he said he wouldn't be charging me for snaking the line again. Great. When he arrived this morning, the first thing he said to me was "Just so you know, it'll be another at least $400 today because I'll have to charge you for a second snake after all". Immediately, no. $900+ for a simple clog in the drain? And after being jerked around about only paying the dispatch fee the first time. This feels immensely slimy and misleading. You have the client sign a contract stating that they will pay the cost of the drain cleaning, regardless of the outcome. And then you tell the client "never mind, I won't charge you for it" just to charge me anyway?? And then to turn around the following day and charge me 4x as much as you quoted me the day before. This is absolutely awful customer service. I am out $503, I still can't use my sink or my dishwasher, with 4 kids living here. I wish I had read reviews before calling them, because this seems to be a common problem. I will be taking my review to not only Yelp, but Google, Facebook, and any other platform that I can. I would be fine paying for the 2 dispatch fees, but I would love a refund for the rest because this was the most outlandish and frustrating experience I have ever had. Update: one of the managers, Vance, called me and discussed everything with me in detail. He was very kind and seemed to really hear my concerns. He was willing to issue a partial refund, which was huge for me since we had to still put in the time and work to clear the drain ourselves. read more

Google says it the best of all plumbing companies. I had a drain clogged and they charged for the first day $357.00 and the second day $857.59. Hey, if you like to give your money away call this company. I also got a free camera looked in my sewer pipes and they said I had a broken pipe $16K. Second pipe broken. read more

Look, let's not waste time, the price is a tad high. But, honestly? You really do get what you pay for. Plus, prices are up everywhere these days! Still, we've had good experiences with LtP for a few years now, from emergency repairs to needed maintenance. It's been a real blessing to have found these folks. I hope they maintain their excellent customer service going forward. (I hate trying to find a new plumber, lol!) read more

They canceled on me 3 times in 2 days. I would not recommend this company. Their customer service is terrible. The reps seem like this is normal to cancel at the last minute and see how far out they can push customers. Do not call them. Save your time. read more

I would like to thank Len the Plumber for coming to fix my mom's AC unit during the crazy heat wave last week. We had an appointment with another hvac company who pushed her appointment back several days without notifying me. The only way I knew that is because I called on the day they said they would show up. The tech was quick, friendly, professional and patient with my mom. I can say thank you enough!!!! read more

I had water leaks and a n inoperable disposal and two toilets thatcwere not flushingnproperly. Rodney Simmons, the Len the Plumber technician was highly professional and went above and beyondbin several ways. Hevtook thevtimevtonexplain everything hecwas finding and all the work he feltvwadvnecessary. His affable personality and love for his job were extra touches that actuall made his visit fun. The work was executed superbly. All issues were resolved and I am relieved and grateful . Rodney is on of the most ehgaged and capable technicians Inhave encountered. A real throwback to dayscwhen there was integrity in the process. We loved Rodney and would highly recommend him for anybplumbing needs. read more

Len the Plumber's tech Mama Kawlhring was masterful, professional, and friendly. I am dropping my longtime plumber and going with Len's team from now on. read more

Worst Service Ever I was deceived and was miss lead through the process When I called to complain was hung up on and no response. Called back a Sumona answered and hung up on me again Stay away from this company read more

Definition of Highway robbery, if you wish to pay thousands of dollars for a 60$ work, with many handy man apps available it is surprising they are able to do it. read more

DO NOT DO BUSINESS WITH THIS COMPANY how are yall gonna put me on a subscription service that i did not agree to after you already jipped me about the pricing of the service i received. If you guys keep ripping me off im going to sue yall. Anytime you need assistance with something they can nvr help you day of some stupid higher up always need to call back...take me off of your crooked subscription service that I DID NOT AUTHORIZE OR SIGN UP FOR !!!!! Nvr do business with these people they are crooked to the core and I'm so sorry I ever called yall to do anything in my home. read more

Exceptional experience. The problem was quickly and expertly diagnosed and repaired at a very fair price. Based on three service calls, could not recommend more highly. read more

I called for a diagnostic service call and was quoted $49 for the trip and that fee waived if I did the work. I reconfirmed that I would only pay $49 for them to look and see what the issue was. Sounds great and they arrived within 4 hours. As soon as the technician walked in he told me there was a $200 diagnostic fee and a $49 trip fee. So $250 to tell me the issue and it was taken off the work. So if they quoted some outrageous price I'd be out $250. Not cool at all. Len the plumber do better and let people know the true upfront cost. You wasted my day waiting for the tech and no resolution to my problem. read more

Len, Leland Johnson provided good service and was very professional. Thank you for the service. read more

The plumber did excellent work and was very friendly. Wes enjoyed petting and playing with our dog. It took two days to complete the job. The plumber replace two pipes with copper and another pipe with pvc. He also cleaned up afterwards. The only problem, we never received our refund/credit back to my credit card and so I rated them with 4 stars. read more

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Worst service I've ever received. Id give no stars if I could. This Pablo Sandoval was 1 hour late. I had a window of 12noon to 430 and he came at 530pm. When he got here Pablo then charged me almost 400 dollars (385 to be exact) that cam down from 445 after I complained about how late he was. Note whennhe arrived all he did was reprogram my thermostate from forced air to heat pump ( pressing one button) and called that a minimal/minor repair. I understand I must be charged something for them coming out but this is simply shady/greedy business. I called the office directly multiple times throughout the day and they never answered. The call service/center however, was polite and professional. I want a partial refund because almost 400 is just ridiculous for doing absolutely nothing but press a button. ***I've reported my concerns to the BBB and FTC for resolution. read more

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I specied issue and the part that was likely needed, when making the appointment and the technician had this info in his file. When they came out they said "oh we don't have the part for your shower" and tried to convince us that a thousand dollars of work was needed. A handy man fixed the issue no problem and said the part was common. Obviously they kept the visit fee. read more

The first appointment was not recorded, the second appointment, the tech claimed to not be able to find parking so after waiting four hours for them, they decided to move on to another appointment. If you time to waste and don't care for professionalism, give them a call. If there was an option for negative ratings, they would be rated -100. From Washington, DC. read more

We signed up for their monthly service believing it would expedite service and also provide some discount. What we have found is that while they have been somewhat responsive their prices are outrages and their billing atrocious. We are still waiting for an explanation of the "discounts" we were supposed to receive. When we've asked about the supposed 15% discount they said that it was already included but their is no place that it is shown to be subtracted. The bill says subtotal - which to us indicates that the total should be a different amount. The identified discount is not 15% of the total provided, or 15% of any number listed on the bill. My husband and I have called 4 times and spoken with at least 5 people who listen to out explanation and say "wow no one has every asked that". They then say they'll investigate the issue but no one calls back. We have asked to speak with a supervisor but one is never available. It seems that their calculations are not correct and that whatever membership we have is of no value. While most of the technicians are pleasant and seem competent, they are not able to answer any questions about cost/billing. I'm looking for an independent plumber who is honest and can explain what we are being charge for. I don't recommend using this company. They are not customer friendly or responsive. read more

This company is a scam. My sink wasn't draining and my garbage disposal wasn't working. Offered 3 things. 1. Just clear the drain ($500) 2. Clear the drain and try to fix the garbage disposal ($700) 3. Clear the drain and replace the garbage disposal ($1300). Do they make golden plated garbage disposals? Knew it was a scam but they were there and it wasn't draining. So, paid $500. Spent 20 minutes fixing it. Just to tell me the garbage disposal didn't work and it wasn't going to drain. So, $500 for nothing? Thanks. What a scam. Plus, I would've then paid $700 for nothing? Makes no sense. read more

Len the Plumber sent out a technician within 2 hours to address my issue. Yves K. was prompt and professional. He took the time to explain everything I needed to know about the right settings for my hot water heater. He checked for a gas leak which I was most concerned about. I was very happy with the service provided. read more

Most plumbers give free estimates, not Len the plumber! He was not knowledgeable at all, went out to his truck for 15 minutes and then came back with some outlandish estimates to fix a leaky toilet! Totally incompetent! Paid the charge but will contest it! Highway robbers! SCAM ARTISTS thru and thru!!! Beware of these rip off artists!!!!!!!! read more

Prompt service, cleaned up the work area and was overall efficient. Explained what he was doing and why.

Had them come out to work on my AC unit. Josue Sotoj Pocon did a great job quickly diagnosing the issue (capacitor) and installed a new one. Very personable service. read more

They used to be good. I've used them many times on the past, and always had good luck. But now they seem unreliable at best. We have a leak under our kitchen sink, making it unusable, and they've now called to reschedule on us twice. I will not be calling Len the Plumber in the future, and I recommend you not do so either, unless you like repeatedly waiting around for a plumber who never arrives. read more

Installed new washer and requested that the washer drain pipe be routered before using washer for first time. Successfully routered. Pleasant and professional. read more

The hot water wasn't working. The tech demanded $500 to fix it or $6,000 to replace it -- before even reviewing it and without a single idea of what was wrong. Turns out my kid knocked a value into the locked position. He reached in, unlocked it, then demanded $500. I called the office to speak to manager, who never called back. The tech called his boss, who harangued me on the phone at great length about hypothetical facts in other cases besides this one, and said costs are just high. He eventually offered $300, then took it back, then finally agreed. The tech handed me the tablet to sign, I asked to see the bill first, so he told his manager I was asking to see it so he would have to actually change it to $300. Seriously. read more

I called for them to fix a slow drip in my bathtub faucet. The plumber who came was very pleasant, but he quoted me a ridiculous price of over $800 to replace the cartridge in the tap. The part was less than $45 and it would have taken less than 30 minutes to swap out the cartridges. I expressed astonishment at the price and then he said he could do the job for $550 which was still absurd. When I declined to pay such a predatory price I was charged $49 for the plumber's time to come and spend 3 minutes to look at the dripping faucet, say it could be easily repaired by swapping out the cartridge, and then quoting me these outlandish prices and not agreeing to them. If I could give a negative stars rating for Len The Plumber I would do so. read more

Had an emergency hot water heater replacement the Saturday before Christmas. We received same day service, which was very helpful. Yves Tiokeng and partner were amazing- efficient, excellent communication, and competent. They did great work. (Pricey, yes, but hot showers are worth it!) read more