Unreliable- We left a message on the 24 hr emergency line that said we would get a return call within 30 minutes and we never got any return call at all. Won't ever call again. read more

I called them on Monday to ask for an appt for Tuesday Nd they squeezed me in right away, told me they would be here by Tuesday anytime from 1-3 and got here right around 2:30, they called me 30 minutes before as well! Which i really appreciated! My shower head kept leaking and Jose came by and assessed the situation, said i needed a new shower head and thank God he had one in his truck and was able to fix it all within an hour. Great customer service and was able to fix the situation in little to no time. Will definitely recommend this company to any and everyone!! Fyi they do ask for your card number over the phone in order to book your appt. it seemed sketchy at first but it's not! read more

Thomas Plumbing is a wonderful company. We have worked with them for many, many years and have never been let down. The owner Bill goes above and beyond for his customers. Kerry is a gem, and always professional and helpful. The plumbers are very good at what they do, and are extremely trust worthy. I can not say enough great things about this company. Thank you Bill and team for all of your help throughout the years. read more

The epitome of terrible service. Do NOT use these guys. Every aspect of working with them was ridiculous. - completely didn't show up when promised. Wasted a whole day of work sitting home on my couch waiting for them to show up. - when they did show up, they installed hardware improperly, taking 3 guys to fix the mistakes of the first guy - when they left they said they would "talk to me later" about the bill, then after not hearing from them for a week they automatically charged a huge amount to an on-file credit card number. I don't like leaving one-star ratings, but I'm hoping to spare others the hassle with these people, especially since it's hard to find a good plumber. read more

Do not use this company. They do shoddy work at exorbitant prices. After working on our bathroom plumbing they had to come back to fix problems they created. And, to make matters worse, they charged my credit card a second time two years after I initially paid them. read more

I didn't actually get any work done by this company but when I called to find out whether they could do the job involving complicated outdoor drain, the plumber who answered the phone knew immediately what the situation was and what needed to be done. Before talking to this company, I called about 10 plumbing companies and all of them didn't say whether they could or how to resolve the problem, but just told me they needed to come out to take a look at the situation and there would be around $75 service call charge. Thomas plumbing company told me what needed to be done without coming out to see the problem and he gave me a phone number for another plumbing company that have proper equipment. I felt that this company was very straightforward and knowledgeable. I will contact them again in the future for other plumbing issue. read more

This is about a bad as service goes. The flush lever on my toilet broke and had to get it repaired. I sent a picture beforehand to Thomas Plumbing. 1. Given Thursday estimate of 2-4pm 2. Two guys arrive around 5:20pm. 3. Asked them to take their shoes off. They walked half way through the place and I had to ask multiple times before they would. 4. Spent 30 minutes working on the replacement before they realized they brought the wrong piece. 5. Said they'd be back at 8:30am the following morning. 6. Plumber came by at 9:15am. 7. Was running late for work so asked if they could just send me the bill, but the plumber wouldn't leave without me writing a check. (Also, be sure that they write out an itemized receipt. The one I got is really arbitrary with a total, but I didn't have any more time to argue because I had to get to work). Needless to say, won't be contacting them again. read more

I learned this is the preferred provider for the association managing the condo building I needed some work done in yesterday. After a disappointing experience (outrageous estimate) with another plumbing company (also reviewed today), the owner called this firm and conferenced us in. They were busy but ultimately diverted a plumber to come tackle our job due to a deadline we had. They didn't have to do that, but they did. The plumber arrived about 30-40 minutes later... That we got a new plumber on such short notice is remarkable. That they came and tackled the initial work in record time was amazing. The remainder of the job was more labor intensive and time-consuming but ultimately the bill was less than half of the previous estimate. Unbelievable!! Give these folks a try for plumbing repairs for things you don't want to DIY read more

Everyone at this company who I have interacted with is incompetent. I have only used them because my condo building does. They do not return calls when they say they will and forget they ever serviced your unit or spoke with you. They do not come in the given time window or call before coming as requested. I have called many times for the same leaking shower they failed to fix the first time. Don't use them! *Note: They seem to be in Silver Spring now. read more

I have a broken shower diverter. I live in this house and through the magic of sight I could see that it was leaking in certain positions and not in others. Being an assertive, young home owner I thought that I would call Thomas Plumbing and have this simple problem fixed. The receptionist asked me if it was repairable, I didn't know because I am not a plumber. I told her we could repair it or replace it if necessary, whatever it took to fix it. Not an emergency, so we scheduled an appointment for 3 days later first thing in the morning. I was given an hour window (8:30-9:30) and told it would take 2-3 hours. I cancel my morning clients and take work off. At 9:30 a technician comes and spends thirty minutes examining it and decides it doesn't need replacing and tells me he has to leave for his next appointment. He did offer to come back and replace it at a different date and charged me $115 for the pleasure. In discussing this issue further he told me that the receptionist is habitually unclear when communicating with clients and I should never have been told that the work could be done that day. I scheduled days ahead of time. I was very clear about the service I wanted. But apparently being a home owner who is willing to pay to have the shower diverter replaced is not good enough for Thomas Plumbing. As much as I would enjoy taking a second unpaid day of leave and paying a second $92 service fee, I think I'll have better luck using a different company. read more

I've hired this company to work on at least five houses over the last seven years. The owner and master plumber, Bill, is bi-lingual (English and Spanish) and very direct. He explains in great detail the work that needs to be done and does not proceed without authorization. I hired Thomas Plumbing to work on major renovation projects, and small jobs (i.e., installing toilets). And, they don't charge for price quotes on large jobs. Their prices are reasonable (for DC) - usually less than the competition and the workers arrive on time. Overall, they've done a good job for me. read more

I requested a service call around 9:00 AM and the repairman, Vernon, arrived within two hours as promised. He was courteous, efficient, and professional. He fixed the problem and gave me good advice about how to prevent the problem from recurring. I have called this company several times over the past few years, and have never had a bad experience. I highly recommend them! read more

Thomas Plumbing and Heating (in Missoula Montana) is the most unprofessional company I have ever dealt with!!!! I had an emergency situation, at 3am - pipes were plugged; house was flooding, and the on call person, that I got ahold of said, "I'm not coming out there, what do you want me to do about it?" then he proceeded to tell me to not shut the main water off!!! My house was flooding.. . I asked what do I do? He said he didn't know! Then I proceeded to contact the manager, and she was not helpful at all! She said "she was having a bad day, and was not in the mood to deal with this"! I definitely discourage anybody from using this company for any type of plumming issue! THEY WON'T HELP and their manager needs to take some customer service classes !! read more

A third experience with Thomas plumbing makes me even more reluctant to recommend them. I called to have what I thought was a minor repair done on a toilet. I was wrong; a more significant repair would be necessary. Okay, I don't know much about this stuff, whatever you say. But then when they got into it, the more significant repair could not even be made because the toilet was so old, the bad part could not be removed without wrecking the toilet. The only viable option was to replace the toilet. Okay, I am still all right with that, but the guy has spent 1.5 hours getting us to that point. The plumber seemed highly competent, but didn't have much English, so I spent sometime with the company's owner/ manager on the phone. He said there was a brand new Vortens toilet on the plumber's truck, that I could have, completely installed, for $650. I figured even if I told them "no" I would still owe them for the time already spent, and I wasn't keen on going shopping for a toilet, particularly since I don't have a car. Going from one plumbing supply place to another, without transportation, trying to assess an item that I basically know nothing about did not seem wise. So, I agreed. Bottom line, the toilet works great. But $650 for it, even given the amount of time the plumber spent on the old one, was way out of line. These turn out to be cheap toilets that a lot of people have trouble with. So far, so good, but buyer, beware. read more

Working with Thomas Plumbing for four years and I have absolutely no complaints. They get to the job quickly and are extremely responsive. Their pricing is very competitive which is crucial for property management companies and their clients. They are the best and I recommend any property management company or consumer to use them without hesitation. read more

Definitely will not be using them again. I highly recommend others don't use them, because they don't seem to know how to operate a business in the 21st century. Not only did we have to have their plumbers come out twice, because the first time, the guy they sent out was insisting the floor grout was the cause of the leak. And when I called to get them to refund the charges on the wrong card they charged, they were going to charge me the 3% service fee. I told him it's the cost of doing business and his response was that the job was "too small." If you don't want to do small small plumbing jobs, then don't list as a residential plumber. read more

Thomas Plumbing has never let me down. Bill's team is awesome. Thanks for all the work done over the years.

When you call and get same day service, you know you are on to something. I called around 11am to replace water heater expansion tank and received a window of 1pm to 3pm that day. They were calling 15 minutes before 1pm to notify they were on their way. Very nice guys, didn't mind my incessant questions. They came in, did the work, cleaned up the rust mess from the leak, and were gone. I will use them again. read more

The owner Bill called me to delete my honest review and threatened to sue me. He said that one of the property management companies he works with called him and asked about my review. I hope this is it and I don't get another call (trolling bc I'm bothered a little by the whole thing). While I'm glad people read my review/experience it's obviously up to the client to make the judgement. Just updating the world in case you're surprised it happens to you. read more

Had an excellent experience with Thomas Plumbing Co replacing my hot water heater. I found a giant crack and a small leak on my current heater so I was worried it would bust. Talked to Bill the owner after hours & he promised he'd have someone out early the next morning. I sent him pictures of my old heater with all the critical info. Jose and Melvin showed up the next day as promised, with a new water heater. They were impressive & appeared totally competent and professional. I had a new heater by early afternoon. I had used them before and will continue to use them. read more

MY Property Management Company used this plumbing company to replace a 50 Gallon Hot Water Heater located on the first floor of a walk out basement townhouse and was charged $1675.00. This was not an emergency repair; however, because this is a rental property I had to pay the bill. I have contacted other Plumbing Companies in the area and they said a trained plumbing crew should have been able to do that job for $475.00 with a worst case scenario $900.00. I have paid the invoice and advised my Management Company to no longer used Thomas Plumbing Company for any future plumbing repairs for this rental property. Why did Thomas Plumbing Company charge such an exorbitant amount for this repair ? read more

My first experience with Thomas Plumbing occurred approximately 8 years ago. At that time, I was experiencing boiler issues that 3 "big name" heating /cooling companies were unable to resolve subsequently resulting in temporary fixes. I randomly selected this company from a directory. The owner came out to the property to assess the problem and was able to troubleshoot within the hour. The boiler has been functioning from winter to winter since that time. I have continued to reach out to this company for both small and large jobs and have always been pleased with the results. The staff is not only skilled with their trade they are also very professional and do a wonderful clean up job at completion. I highly recommend this company for its services and plan to continue to call upon them as needed. read more

The absolute best. Their quotes are very fair and, if sometimes a touch higher than the local handyman, the difference is you are getting a real plumbing service, with a license and insurance and excellent follow-up. I have now used them for 3 separate jobs and could not be happier. And this after getting quotes and recommendations of half a dozen other plumbers/handymen. read more

I found the service excellent when I needed someone to work in my bathroom updating plumbing and fixtures- they were on time-pleasant and efficient- they also did a great job with the tile work after fixing the plumbing issue. read more

This is the only best honest company i know in washington dc area and they do serve prince georges and montgomery county, i started using them on my remodel and service work for the last 6 months and they are awesome . i always look for the best service and best rates and these guys are the best and if you decide to try them you won't be disappointed . read more

I hired them to install a new disposal and I couldn't be more pleased with the work of Rony and his assistant Jorge. Pricing was transparent and straightforward. There was an appointment fee equal to a half hour of labor, plus a fuel fee added on, which was approximately 10% of an hour of labor...that may sound off-putting, but it was actually much less than other companies charged just to show up. The minimum labor charge is a half hour, and the operator said it should be about only a half hour. It took a little longer due to old pipes and tough shut off valve, but they did it in under an hour, took great care to clean up, and were very professional. Showed up on time, offered advice on a new faucet, checked that everything worked, and they were very pleasant! Total cost under $140 and I plan to hire them for all my future plumbing needs. read more

A bunch of crooks. I paid Thomas plumbing to snake my kitchen sink in January. It was stopped up again on April 1. I paid them to unclog again and tell me what the permanent fix would be. They cleared and cleaned and said it would be ok. Now on April 14 it is stopped again. They won't even come on a courtesy call to look at it free of charge. All they want is an endless stream of 200$ checks, instead of doing it right. read more

I was very disappointed in this company that had been recommended. They came out to fix a number of very minor issues (leaky faucets, toilet), and to diagnose and fix a major issue of no hot water in one of my showers. They told me they could either order a part, but they couldn't guarantee it would work, or I could replace most of the shower system. I decided to try the parts option first. I called every couple of weeks for months asking whether the part had arrived, and they kept telling me different stories. After about 3 months, I called back saying I would go with other option of replacing most of the shower fixtures but I needed to know what I had to buy. I left message after message; spoke with Bill, who is apparently the owner, and he said he'd look into it; left more messages, and still have heard nothing. Now that I have time in my schedule, I need to start all over with another plumbing company. I'm very disappointed in this lack of professionalism. read more