Didn't end up going with them due to timing but they came out and listened to my needs for my new…read morehvac system. They didn't try to over sell products like the other two companies I had come out. I would definitely use them in the future once we are ready to move forward.

I am a disabled senior living alone. This review documents objective facts regarding HVAC services…read moreprovided by Bluestar Air Mechanical Inc. across two of my properties, identifying the specific staff involved. Alexandria Multi-Level Townhome Installation Diagnostic Visit (Isaac): Technician Isaac condemned my original AC unit as completely "dead" immediately upon arrival, without opening the service panel or performing electrical or refrigerant pressure tests. Salvage vs. Installation (Walter? & Karol?): Walter and Karol? spent extensive time meticulously extracting the original unit intact to preserve all components, while spending minimal time securing and properly installing the replacement machine. Undersized Equipment: For my 1,830 sq. ft. multi-level loft townhome, Bluestar installed a 2.5-ton National Comfort Products through-the-wall AC unit that is physically less than half the size of my original machine, leaving massive voids around the wall opening. Life-Safety Fall Hazard: The machine sits near the roofline several stories above a ground-level driveway. It rests inside the oversized opening without dedicated structural framing, a properly fitted sleeve, or mechanical mounting brackets to anchor it. Massive Gaps & Exterior Visibility: Gaping openings were left on the sides, so wide that I can clearly see neighboring townhomes and direct outdoor daylight from inside my utility closet. Soft Foil Tape & Expanding Foam: The top of the machine was sealed with only soft silver foil tape and flexible wrap rather than a rigid sheet metal transition or structural collar. Into the open side voids, Karol? messily sprayed orange expanding foam instead of constructing proper framing, trim, or weatherproofing. Severe Noise & Vibration: When activated, the unit generates extreme operating noise and structural vibration felt throughout the living areas. Missing Property: A step stool kept in my utility room went missing immediately after the crew packed their gear and departed; I am continuing to check my home to ensure nothing else is missing. Communication Evasion: Karol? conversed easily in English upon arrival, but suddenly claimed not to understand English when questioned about the open gaps, lack of framing, and spray foam. Dismissive Management (Lyn): I sent Lyn multiple detailed text messages and photos documenting my serious safety concerns, questions about the oversized opening, and the complete lack of structural support. Despite being fully informed of the severity and specifics of the hazard, Lyn trivialized the issue before 8:07 am on Sep 16, only replying that she would send someone back merely to "clean that up," offering no plan for structural framing or proper sleeve installation. Washington, D.C. Property Service Undelivered Documentation (Isaac): I was charged a significantly higher inspection fee specifically contracted to include an official written cause-of-damage report and a formal repair estimate for an insurance claim. Technician Isaac completed the on-site visit, but no written report or cost estimate was ever provided, despite multiple follow-up requests sent directly to both Lyn and Isaac. Licensing Verification: Bluestar explicitly confirmed prior to the appointment that the technician held a D.C. HVAC license, but no license number or proof of licensure was ever furnished. Based on these documented facts, I cannot recommend Bluestar Air Mechanical Inc. to other homeowners or seniors living alone.

We just had our attic AC system replaced and they worked fast and everything seems ok so far, it's…read moreonly been 2 days. The initial consultation went excellent, no complaints. The installation guys were also very nice and did a great job, It's only been a few days so the system is running fine. The only gripe is that they left a lot of trash and residual foil and scrap pieces of the old ac up there. It was a pretty tidy space so it was noticeable and a little disappointed that they would leave parts and trash up there. I would say give them a call for service or new installation, but ask them to remove any trash and leave the place somewhat cleaned up. You pay a lot of money to replace a whole system and to find the space messy left a poor taste. It could've been an excellent service, but an oversight in minor details made it mediocre.

We had our HVAC unit and water heater replaced and are very happy with the team that worked on it…read more Kurdo Besari and Narajan did a great job!

Very professional and knowledgeable of central ac. House getting colder than when the unit was new…read more Will completely use for all my electrical work

My furnace was down! So HQMS came to my rescue. They replaced my HVAC system. Jerry and his crew…read moreknew what they were doing. The quality of work was excellent. The value was competitive.

I've used DM Select Services twice: once for water heater repair, and once for garbage disposal…read morerepair. Both times, they fixed the problems and didn't try to upsell me on replacement. As a landlord who lives thousands of miles away from my property, I really have to rely on the integrity of the repairmen to honestly assess problems and fix them. My tenants were happy with how quickly I was able to schedule repairs and how professional the repairmen were. I don't see myself using any other company for repairs that fall within DM's range of services.

Please - if you're going to use this company, verify what you're told. We just moved to the area a…read moreyear ago, so when our neighbor swore that DM Select Services was the only company to call for our a/c repair (it quit working)- I called. The young lady who answered our call was courteous, friendly and professional. I was very pleased with their ability to get Patrick out to our house the next day. Their service fee seemed reasonable and I felt comfortable with 90% of Patrick's advice. His service seemed thorough and quick. I know just enough about a/c units to have an idea of what was wrong and Patrick confirmed- the system was low on R22 refrigerant (Freon) and the coil for the compressor had gone out. He replaced the parts, but told me that it wouldn't work for long because it was very low on R22 and there was no more R22 available. He explained the history of R22, which I already knew most of, and told me the only option was to replace the entire system. This is where I became nervous because he quoted a price off the top of his head for a new Carrier system. In my profession we say that "the appearance of impropriety is as bad as the impropriety itself. How could he possibly know the exact amount and instantly recall the number? He hadn't even seen the interior unit or duct system, but said it was all inclusive - $9,500 installed inside and out. His next statement made me more concerned as it is frequently used in high pressure tactics. He said that if we decided before June 1, he'd deduct the $500 service charge from the install cost. I asked several questions to explore the issue, but he quickly shut down the questions with the emphasis on how little time I had to decide. He reminded me several times that the current a/c was not repairable due to the R22 issue and that it wouldn't last without R22. He made it clear that R22 hadn't been available for two years. Due to Patrick's statements feeling false to me, I googled it and to my surprise- Freon is available from many suppliers. I was even able to order it myself as long as I ordered it in 2lb containers or less. I was beyond upset and after a few emails received a call from their GM Tim. He danced around the statements for a while before saying that Patrick had told "half truths" about Freon. It is available, but his company chooses not to stock it- although he later acknowledged he has a 25lb can of it in his service truck. He denied that Patrick was trying to sell me a new unit using false statements and again called them half truths that were the result of poor training. Regardless, my 72 yr old neighbor who recommended them was also upset about the "half truths" she was told that made her buy a new a/c. I'm pleased to say I found a different company that is happy to install my Freon for a $90 service call. They can call it half truths all they want, I believe it is called theft by fraud and although I'm not familiar with Virginia laws- in every other state I've lived in this is called Financial Fraud of an Elder in the case of my neighbor. Please be careful- bigger isn't always better. Ps- Tim referred to company as "ARS" which could explain a lot. American Residential Services is a massive corporation out of Memphis, but DM Select claims to be a "small...family owned business" on their website. Something doesn't add up, but that's not for me to decide- I'll refer my neighbor to state criminal investigators to figure out what lies may have been told and if those lies constitute a criminal violation. Update- I found out just how badly they ripped me off when I jumped online to check the parts the installed. One part was under $12 and the other was available for under $30. The technician took less than 15 mins installing both. I believe these people are straight up criminals and you should avoid them at all cost.

*** BEWARE -- READ THIS *** If you are looking for a HVAC…read morecompany READ THIS before you talk to B.L James & Son. I talked to one of the technicians, Mark, about a small commercial job for my business. They totally lied about what the "cost" of the job was vs what the final bill ended up being. Mark actually said to me that he quoted the job very high just in case it took longer or more equipment was needed. I was assured that I would only be charged for parts and labor. In the end, I received a bill that was almost twice as much as it should have been and then threated to "rip the A/C unit out" (said specifically by Mark), send me to collections and put a lien against me if I did not pay the bill immediately. This company should honestly be investigated for corruption. Don't make the same mistake I did; find another HVAC company.

We had 5 estimates. 2 were ridiculous 2 were outdated systems for cheap. Aarron looked at all our…read moresystem needs, applied great technology and they were reasonable prices. 6 months later system is amazing and rooms that were never fully cool are instantly perfect. BL James has not forgotten that great value and service earn repeat business. I will use them for all our needs

I reached out to 495 HVAC at 5am in the morning after realizing my HVAC wasn't working on one of…read morethe hottest days of the year. Lupe reached out to me as soon as he arrived in the office (730am) and showed up at my house at 8am. The weather was predicted to be over 100 degrees all week, so it was urgent I got the HVAC fixed. Lupe was very timely, respectful, and knowledgeable. He explained what he was doing and what needed to be fixed and he was able to fix the issue on the spot. I was so worried about not having AC during this very hot week, but 495 HVAC helped me out in a pinch. Thank you, Lupe!

Pretty good company. I do some small work myself, but when something more serious is needed or HVAC…read moreunit needs to be replaced I call them. They just installed new furnace at my house and I was pleasantly surprised that they redid duct work around furnace for the HVAC unit to work more efficiently. Very reasonably priced.

The owner Jay Krafft really saved the day for us with a project that had gone wrong with a general…read morecontractor who underestimated the job and wanted to rebid the project midway. We wanted to bring in our own HVAC engineer instead of using the other contractor's HVAC person they were getting an updated bid from. As Jay Krafft's company was stuck in the middle, dependent on the timing of the other contractor, his team's schedule got moved around several times. Not only did he show up after hours to provide us an immediate quote, he accommodated all the schedule changes, and his team performed the job without a hitch. Jay Krafft was also a great communicator throughout this process and he super helped to reduce the stress of the situation. Krafft Service Corporation is an outstanding HVAC company that we highly recommend! We are so grateful for his and his team's support. They went well above and beyond normal situations/expectations!

Krafft immediately responded to our RFP, their pricing was by far the best of 5 major HVAC quotes…read morewe received. Straightforward business model for dealing with customers. Very much appreciated. Once the quote was accepted, they sourced the HVAC and installed it within 2 days. The install team were exceptional, Scott, Brandon and Conor. Worked together seamlessly, harmoniously and efficiently in an incredibly small HVAC closet. It was no easy task removing the old HVAC, but their professional knowledge base was more than adequate to address every issue they encountered. Installing the new HVAC onto the old cradle was no easy matter either. But again their teamwork and problem solving was superlative. Scott is a superb team leader and teacher, based on my observations. Obviously, they were careful when handling the heavy unit, and did no damage whatsoever, unlike earlier technicians we have had service us. For great pricing, prompt response, excellent communications, great problem-solving during installation, and overall peace of mind in all our dealings, we strongly recommend considering Krafft whenever service in needed.

Two plumbing visits and two great outcomes. These guys explain their work, are transparent about…read morepricing, and give pertinent recommendations. Will be contacting them for their heating/furnace service before the cold months.

Requested a quote, stayed after hours to accommodate the site visit, was told we will have you some…read moregood numbers, asked about the proposal the following week to receive this response " Anthony, due to our current scheduling, operational priorities, and project requirements, we're unable to take on this project at this time. We appreciate the opportunity to provide an estimate." Not at all what i was expecting from yelp or 911Hvac.