I found this place through the VSP insurance website as I have insurance through my husband's work…read more I had zero expectations as it was my first time. It started off a little meh for me as there is only street parking and as I am disabled, the walk was a little hard for me. BUT the service totally made the walk worthwhile. I did pay extra for the eye X-ray thingie but that was so much better than getting my eyes dilated. I'm diabetic as well and I have to get my eyes checked yearly to ensure that my eyes are ok. This was a much easier exam than getting the dilation. Much easier and much safer for me. Then I got taken to the back and the optometrist was great as well. She recommended some things and talked with me about some other issues as well. She also told me that the pores on my eye lids were getting gunky and to start doing warm eye compresses at night and it has been helping. Then the nicest very helpful lady... I wished I had gotten her name... Helped me to find new glasses. She was so helpful in bringing glasses to me and looking up colors for me and just being overall extremely helpful. Normally I'm used to being told, go and look and see what glasses you like... Instead here, she assisted me with everything which was very much appreciated. Overall, the parking sucked but I guess that's LA.... Lol BUT the service was amazing and I think I might've finally found my permanent optometrist!!

Avoid this place if you can and go elsewhere. This is not your friendly neighorhood optometrist…read more I decided to give this place a second chance due to all of the 5 star reviews but I'm disappointed once again. My experience was similar as last time. They are not transparent with the fees they charge you until after you swipe your credit card. I booked an appointment over the phone and was told that my eye exam is $30 along with a $75 contacts fitting fee. My insurance covers my eye exam, so I should only be charged $75. This additional retinal exam was not clarified over the phone. If this were to be clear, then I would have opted out because I have no need for this. I was overcharged. I called AND texted to make things right and they come up with excuses that I signed a form that I never did sign and that they did call me. Transparency is this office's biggest weakness. As a patient here, you're simply a paying customer who's only valued for your business versus your overall wellbeing.

Loved the shopping experience as they have a wonderful selection of frames. Very helpful staff…read more Where I was off put was the pick up experience. You have to have an appointment. Okay, no big deal and easy. Picked them up and asked to get them adjusted. That's when it went awry. I figured they'd be experienced and be able to adjust my glasses as I had to have an appointment for pick up. Nope. Save yourself the trouble and get them adjusted elsewhere. They gave it a very valiant effort but execution left a lot to be desired. They didn't break my new glasses but they were not balanced or straight after adjusting. Great taste in frames.

Wonderful service! I took my other son there before, and they've always been the nicest. They fixed…read moremy son's glasses for only $2, and everyone was so kind, honest, and helpful. I highly recommend them!

Just moved into the area, and was looking for a local optometrist that could help me with both…read moreglasses and contacts and was covered by my insurance, and I'm so glad I chose City Eyes I had a wonderful first experience here! The staff and doctors were super professional and friendly. Wearing glasses my whole life, I though I've already seen all the latest eye exam technology and methods, but I was blown away by the tech that City Eyes had. They had a machine that basically replaced the eye dilation drops, and another machine that replaces the "puff" machine in standard optometry offices. Both Dr Steinberg and Dr Rosie were so thorough, knowledgeable, and pleasant while administering my eye exams. Dr Steinberg even prescribed me a "new" contact lens to help with my eye dryness, something my previous doctors have not even brought up. Overall, had an amazing experience, and would recommend if you need a new optometry clinic in the valley!

I've been going to City Eyes Optometry for many years. As I age, my prescriptions change a little…read moreevery year. Dr. Steinberg and his staff always take their time to listen to my concerns and explain the aging process of my eyes. I always feel like I'm in very good hands with them. There were a couple of times where I needed the prescription adjusted after wearing them for a while. It was never a problem to make an appointment to get reexamined. The adjustments that were made were perfect! I highly recommend City Eyes Optometry!

I use to love coming here until the front desk lady gave some NASTY talkback. Ewww! I asked a…read morecouple of questions in regard to my qualification. She would answer "mhhm I dont know" and as I was moving forward to give her my information she cut me off saying "you're not ready... mhhmm you're not ready at all." I had the information in front of me and she rudely became DISRESPECTFUL!! Hire better, respectful staff members and maybe the office wouldn't look so empty and dead.

Fixed my issue super quick. Glad I'm done looking for an eye doctor. Went to a couple that didn't…read morehelp at all before.

First time there and found the staff and doctor to be very knowledgeable and personable. They spent…read morethe time to explain my options and work with my insurance. The staff also helped me pick out frames I really liked. I will definitely go there again for my routine eye exams. I also really liked the convenience of the online appointment booking system. The only thing I had trouble with was finding it! I go to that Target all the time but was almost late to my appointment because I was wandering around looking for it. It's tucked away on the first floor in the corner by the pharmacy. If there's signage, I didn't see any. I couldn't get cell service and wifi wasn't working so I couldn't look up the store map. I finally had to ask an actual person where it was!

Good value and selection of frames. Specials and prices are…read morevery good. Eye exam was quite thorough. Customer service is quick, friendly and spot on!

Tammy and Christy are always so great! I finally picked up my new Prada glasses and contacts and…read moreeverything turned out perfectly. Dr. Sloan is always so informative and kind, and Tammy and Christy are incredibly helpful and patient. They make the whole process so easy. Always a great experience at Sloan Optometry!

I've been a patient of Dr. Sloan's for a few years now. My family and I have spent several pretty…read morepennies buying multiple pairs of glasses from the practice ($1,754 beyond insurance just for myself since 2024). I've always had good insurance and have made the most of it, but I find myself without insurance for the first time in ages, and let me tell you -- the main front office lady turned a warm conversation into a cold, belittling, and smug interaction so quickly that I am taking my cash business elsewhere and will refrain from recommending them, as I have for years to my extensive network. This is not a knock on the quality of Dr. Sloan's care but a critique of his front office. Here's the play-by-play: I called to inquire about an appointment for myself. I needed to see if they accepted Medi-Cal and, if not, how much the cash price would be. I am prioritizing continuation of care, as I have suffered from retinal detachments in the past and my eyes require added expertise. At first, I was speaking with someone who was very kind and understanding. She quoted a cash price in the ballpark of $125. That was doable for me, so I proceeded to schedule an appointment. Then she ran my Medi-Cal number to see if there were any benefits, because I cannot afford new frames and wanted to replace the lenses in my existing frames. Fine. All of a sudden, the call dropped. So I called back, and the lead front desk woman answered the phone. I asked to be reconnected with her colleague who was helping me, but she said they were all with other customers. I explained that I was the one one of them was on the line with, and she asked what it was regarding. I let her know that they were running my Medi-Cal number. She asked about different Medi-Cal plans, and I let her know that I am on straight Medi-Cal, to which she promptly and snidely replied, "We don't accept straight Medi-Cal." So I said that's fine, I can pay cash. Then she raised the price to $175, and added that it would be another $39 if I add retinal scans, and if I want contact lenses, that's another charge and another appointment all together. I hadn't even asked about contacts. . . Now, I can't prove that she hung her colleague's phone up on me while we were talking, but now I start to suspect it. Look - I expected to pay cash. What immediately turned me off was not even the convenient cash price increase -- it was her attitude: haughty, condescending, brusque, and entitled. (She is also usually very pushy about selling new frames. Not anything I was originally annoyed by, but something my husband hates about going there.) On top of treating me as an unwanted and unwelcome patient, she belittled her colleague as "new" and said that's why I was given incorrect information. Absolutely no decorum or emotional intelligence. She just threw the woman under the bus. The correct move would have been to say that there was a new price sheet, or something to that effect -- NOT to undermine her colleague. I know that we've ALL experienced front desks with subpar customer service, but her immediate dismissiveness toward a good-paying patient who has brought an entire family and other good clients to their practice is beyond the pale. For the record, I have Medi-Cal because I am recovering from cancer. I didn't mention that on the phone, because no citizen owes anyone an explanation for their coverage -- we all pay into Medi-Cal. There are widespread layoffs occurring throughout Los Angeles. They ARE going to experience an increase in cash customers. I will not be made to feel less-than for not having insurance in this moment, and I don't want anyone in need of good care to be treated with such prejudice. I think retraining is needed -- learning to have respect not only for her colleagues but for her fellow citizens. Not to mention compassion. Compassion in healthcare seems appropriate. We will be taking our business and recommendations elsewhere.

The space was clean and the staff was mostly friendly. At least up front. I am wary of pushy eye…read moredoctors who use high pressure sales tactics to "prescribe" expensive eye treatments and it's for this reason I'll never step foot in this business again. The minute I politely told them I just wanted to get my prescription, they stopped being extra friendly and pretty much threw the prescription at me and didn't even say you're welcome when I said thank you. If you know of an eye doctor who doesn't try to upsell you expensive eyelid lasers or amniotic sacs that are meant for burn victims, please message me. I'd love to find someone who is honest.

I can see!! This was my first visit here and I am impressed! Clean and bright, happy people work…read morehere! (and that means a lot to me!) It seems like they have a wonderful selection of glasses here. The main stand out is Dr. Ferrucci - she is so kind, great at her job, and genuinely seems like she loves giving people the best experience at Toluca Lake Optometric Center. I really enjoyed her energy and awesome attitude. I like the set up of this spot - even when it was a little crowded, it didn't seem overwhelming and small like my last go-to eye spot. The attiudes of the front desk receptionists are really caring and sweet too, which speaks volumes. They seem like they all enjoy working together which is cool energy to be around as well. They have state of the art machines to test your vision and make sure your eyes are in good health condition and when you're asked how you're doing - they seem to authentically care. The reason I am giving them 4 stars is because they don't answer the phone most of the time and they text you letting you know they will call you back and unfortunately they don't. I understand this is because they're busy but you are lead to believe that they will call you back. You will have to call a few times. The second reason I am giving them 4 stars instead of 5 is because I was quoted a different price for my contacts the first time vs the second time. Meaning at the store I was told it would be *this price* and then when I called to pay the next day, I was told it was *this price*. I was also told that shipping would be a less amount of time then quoted so it does seem like there's a messaging mis-alignment but that's okay- will improve over time. This is my choice for best optometric center in Los Angeles. :) So happy to have found this place!

Dr. Dodge is so kind and really informative!! He has such a great spirit and you can tell he loves…read morehis job. It was really cool to see the new gadgets they have in the office to test your vision. I have never used a VR headset in healthcare before! I parked in the neighborhood for free on Huston St and it was a short, scenic walk to the office. Otherwise they have a parking lot and do not validate.

Dr. Dodge himself is an excellent care provider and makes the exam process a breeze. However the…read morestaff that handles glasses and contacts unfortunately take away from the entire experience. First example, they were unable to acquire a certain brand of contacts however I was charged for them and it took me months of calling to get my refund. Each time I called they said "it's coming" and the last call I guess someone who knows how to process refunds did it right then and there. This took maybe 2.5 months. Second example, I had to keep going back to get my glasses fixed since I literally can't see out of them. They would either send it back to the technicians or try to fix them in the office and basically just said "keep wearing them". The back and forth, shipping of the glasses, the delay in the glasses arriving themselves took over a year. So I finally told them these aren't working out a year had passed and I was SOL. Dr. dodge even mentioned to them to let me have a new pair but I was denied. I asked to speak to the office manager and told her that Dr Dodge was okay with it and she never called me back. I've been seeing Dr. Dodge for 15 years and only since they moved to the new office it's been painful dealing with the office staff. I would highly recommend him for care however if you can get your glasses or contacts online just go that route.