Dr. Abbas was great. Giving professional advice wgrb asked i appreciate a dr that has opinion based on their profession/specialty Will come again for eye care read more

Let's start with what's good about this place. I was very impressed with this location as they provide one of the best when it comes to customer services. I had an appointment for my father-in-law who was getting his first glasses from the US. Right from getting him checked in, his eyes tested and the ophthalmologist checking him and to the glass selection, everything was smooth and in length. We felt he was in the right place and right hands of various people, throughout the process. Special mention to Kapila who patiently sorted out his insurance details and helped with the frame selection. He got himself one of the best regular use glasses and he was so impressed that he also got nice cooler shades. We got the glasses on promised timelines and we couldn't be more happier about the new glasses as they perfectly fit his optical needs. Well about the bad part of this place, I'll share when I find one! read more

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Colette, the optician, was super friendly and helpful in helping me find frames that fit me. She was very patient and picked out numerous frames for me to try. In addition, she also gave me the best price on my pair of glasses, saving me $400. This being my first purchase from lenscrafters, I was very pleased with my experience and with the great customer service. Highly recommend this location! Also, due to covid, they disinfect every pair of glasses you try on afterwards so they have their work cut out for them. I felt bad trying on 875557 different glasses. But I didn't hear one complaint from them at all and it was always service with a smile. read more

I would give this place ZERO stars if i could, and would advise against going to this doctors office for contact lenses. The doctors office secretary/billing person doesn't understand basic medical terminology and is extremely arrogant. He claimed that my 2 week daily wear lenses were "extended wear" and therefor a premium lens fitting which is not covered by my insurance. For reference, I take these lenses out every night and dispose them every 2 weeks, which is what the doctor confirmed with me during my appointment and that is what he wrote on my prescription. He did not tell me to wear them continuously 24/7, which is what "extended wear" means (basic medical terminology that the secretary just did not understand). There was zero discussion of extended wear during my appointment. Any trained eye doctor would know NEVER to prescribe lenses for extended wear without proper patient education on how to use them safely and a discussion of all the added risks of wearing a contact lens 24/7. The secretary very rudely argued with both me and the insurance rep that these were "extended wear" because they are disposed after 2 weeks instead of every day. He then refused to consult the doctor when I told him his definition of "extended wear" was medically inaccurate, and he claimed that he himself was an expert in this field. One of the most arrogant and unprofessional people i have ever spoken with. Maybe the doctors here should properly educate their secretaries on basic medical terminology and explain to them that lenses that are removed every night are NOT extended wear lenses. You really shouldn't put people who can't comprehend basic medical terminology in charge of patient billing and claims. I have been getting these EXACT same lenses my whole life, by multiple different doctors offices (including the other lenscrafters location in East Brunswick) , and everyone else has always considered them daily wear lenses (standard fit, not premium, and covered by eyemed insurance). For reference, my husband is a physician and I will be completing medical school in a few months, so we understand how important staff education, patient education, customer service and honest billing is. This is NOT the way to run a medical practice, and this type of poor customer service should not be tolerated by the owner because it reflects poorly on the entire practice and store. Me and my family will absolutely never be returning to this location again, and i would absolutely not recommend this location to anyone. read more

Tip for Joe at LensCrafters East Brunswick. Don't EVER tell a woman she "looks tired" - let alone MULTIPLE TIMES DURING ONE APPOINTMENT!!! It's unprofessional. You never know what someone might be going through. read more

The manager is nice and as helpful as he can be, but the opticians, who adjust the glasses get quickly annoyed when you keep saying, " No, they are still not right" , after a few adjustments and tweaks , Even though you keep telling them what you feel is wrong... ( tilted too much, hurt behind the ears). I am heading back there today after giving these glasses a shot for 2 days to have them adjusted again. If they aren't adjusted , I'll change the number of stars . The Dr on the weekend is good, the rest, not so much. Only gave 3 stars because the Manager deserves 5 but is stuck with a terrible staff. If he could get with a good staff, he would be the busiest Lenscrafters around. He is only one person but clearly handles everything. Never did get a text when my glasses were in. The were there for a day or 2 . read more

Do not get an eye exam here, they are inaccurate! As previously noted by another reviewer, this LensCrafters issues poor quality prescriptions. On the first try, my new glasses were fuzzy and I believed they were off by a bit in the prescription so I returned to have it rechecked. They said the prescription was correct and maybe the lab made the lenses incorrectly so I had them made again with the same result. Next, I went to a different non-LensCrafters store for a new eye exam which turned out to be different and resulted in an accurate pair of glasses. When I returned to the LensCrafters location and made them aware that they had given me a bad prescription despite a full recheck, they informed me that they could not issue a refund even though their prescription was clearly useless to me and their mistakes cost me 6 weeks of rechecking and waiting for glasses to be remade over and over again. There is something obviously wrong with their eye exam methods or procedures - choose a different place for your eye exam! read more

The LensCrafters in the east brunswick mall on rte 18 in NJ is top notch. The store manager Michael is professional polite and knowledgeable. The sales people are also wonderful, especially Kapila. I've been going to her for years. She always has my best interest and understands my budget. I highly recommend this location. read more

This place is terrible. I went in there to do an eye examination for contacts and glasses. I spent over 700.00 (500.00 on 2 sets of glasses and 200.00 for eye exam) in that place and had to continuously keep going back because the doctors were writing me the wrong prescriptions. After 2 sets of glasses (which were corrected/changed 3 times) they still are not right. And after I ordered several cases of contacts, I realized the script was not right. One eye is extremely strong in vision that it gives me a headache and the other eye is so weak that all I see is blurry vision. Dr. Patel is absolutely horrible. She was asking me what power do I recommend and was going off my old prescription as a cheat sheet just to get rid of me. What doctor do you know asks the patient what they recommend as power on lenses? ??? What a shame!! This was the worst 700.00 I ever spent. read more

Awesome customer service and a quick turn around for my special order glasses. Would recommend to anybody. read more

LensCrafters - Eyewear & Opticians Near Me - East Brunswick, New Jersey

Limited amount of staff, but very friendly service. I needed a new pair of contacts, and a woman was helping me, and let me try as many glasses I needed. She told me which glasses she liked best. There were certain ones that I liked too. However, I liked them all, I let the person who was with me decide. They have a good variety of glasses , but a lot of them look the same. None of the glasses had cool designs. However, it was still a great experience and I will return. read more

I wish I could give negative zero stars. This place is a joke. I set up a sat apt for contact and glasses eye check. I get there and the woman at the desk tells me I need a referral. "She called my insurance company and that's what she was told". Really?? Never needed one before, and nothing has changed. Thanks for telling me before I drive 45 minutes to your facility. I just got off the phone with my insurance company and it turns out I don't need a referral. So... Did they actually call or do they just don't want to do their job?? I will steer everyone away from this place!! Do NOT go here!! read more

Terrible experience with LensCrafters located in the Brunswick Square Mall. It has been over 30 days since I ordered my glasses and still nothing. Called last week and the manager was supposed to call me back on Saturday, still nothing. The lack of communication is very unprofessional. The fact that it takes over 30 days to receive glasses is ridiculous considering that people need glasses for everyday living. read more

After getting a flyer mailed to my home I decided to make an a appointment for an eye check up. After filling out all my paper work it was my turn to c the Dr, but b4 I entered the examination room I asked to use the bathroom. I was shocked to b told that the bathroom was for employees only, I explained to the woman that I couldn't believe I (a patient & new customer) could not use the bathroom. Needless to say I told them to delete all my info that they entered into their computer & walked out, never to return again. They get zero stars from me. read more

Have been going to this Lenscrafters over 10 years with my children. Went into today to get my Burberry glasses adjusted and was told to have a seat because there was one customer ahead of me. Watched the technician take 3 people ahead of me before I walked out. Won't be back. read more

This place is a scam for price gouging and poor, shady service. Someone should call the cops to have these people arrested for charging customers fraudulent prices. AVOID THIS PLACE AT ALL COSTS!!!! read more

This review is in regard to the contact lens department. I went there with a current prescription in need an emergency pair of contacts as I had ordered boxes from another vendor that was yet to arrive and my current and last pair and torn. I was willing to pay for a trial pair which they refused to do unless I ordered at least 2 boxes of contacts, but the price they were offering was outrageous. Unable, and quite frankly unwilling to help me, I left and went right to the optic department at Walmart, explained my predicament and without me even asking, they gave me a free trial pair of the contacts I needed. I did not even have to order boxes of contacts, which in fact would have been half the price. read more

Awful. They have never called me when my order is in, but they have no problem cashing my checks. I asked them the review the phone number and they insisted someone left me a voicemail. Never got it. They have also ordered me the entirely wrong contact lenses and took a week for my refund. Just the worst. read more

I recently had an amazing experience at Lenscrafters! The staff was friendly, helpful, and knowledgeable. I would 100% return and highly recommend. read more

Just had my eye exam with Dr. Case and it was a great experience. They told me the exam was their new digital eye exam, seemed much easier than my previous exams. Purchased my glasses with the help of Kapila who has been there for many years (she is great at picking out the perfect style). My lenses were special ordered, they told me about a week but they arrived in 4 days!! Love this location! read more

Very accommodating service (as long as you ask for the manager). Seriously, will continue using them.