Yes, I got my eyes checked at the mall. The staff was courteous and attentive, for a minute, I thought one of the doctors was putting his vibe out on me..but, then I realized he wasn't, I just couldn't see...will be back for sure in two years. read more

After I accidentally sat on my glasses and bent them, I needed some professional assistance. I stopped by this location in the the NorthGate Mall and was helped by Jake. Jake fixed my bent frames and even offered to replace my nose pads! Jake is professional, helpful, and very sweet! Thanks Jake! :) read more

I want to start by saying the employees had a good attitude, BUT the selection was horrible. I walked in and saw the two cases and two large walls of frames that were all designer. ALL DESIGNER! By designer I mean very expensive designer, Prada, Coach, Dolce & Gabbana, Versace, Tiffany (I didn't even know Tiffany made frames) etc. No frames under $200.00 and many in the $400.00 to 500.00 price range and that's without the cost of the lenses. The lenses were going to add another 450.00 or more depending on the frame size. I asked about the "Lenscrafters" brand, but no luck. I got mad and left, but my husband talked me into going back to see what they had that might work. So we went back and when I gave them my parameters for frames, which was only two things (any frame sized 49, 50 or 51 and the frame cost under $100.00) There were two frames in the entire store, yes you read that right out of two walls and two cases of frames there were only two frames I could choose from! RIDICULOUS!! I realize that Marin county is a wealthy county, but that was crazy. So I called the Lenscrafters in Corte Madera and Santa Rosa and they both said they only carry three brands, Lenscrafters, Sferoflex and Armani Exchange, they don't even carry those other brands. I'm not sure if Lenscrafters are franchised, but the disparity was mind boggling. Also, you can go in and try on frames, but if you find some you like and you have your prescription and want to order them, you have to have an appointment. Not an appointment to get the prescription for your vision, just an appointment to have your order filled once you've picked out the frames. CRAZY!! read more

Ran out of contacts and needed a new prescription. Got a same day appt and was in and out in a hour. The exam was a thorough as I've gotten at my regular ophthalmologists and everyone working there was friendly and well informed. I didn't buy any frames or contacts there but thought the cost for the exam was fair. read more

This place deserves zero stars! No accountability whatsoever here! If you're gonna get your eyes checked,go anywhere else but here! Not only did they screw up my sisters lenses but then they blamed her and tried to say that they didn't even make them! Unbelievably horrible service here! read more

They did a great job with me, my boyfriend and were so sweet, nice and patient with my 11 year old's first set of contacts. I've gotten what I paid for, at a good price, in a pleasant atmosphere, and will return the next time I need these types of services. read more

I just went to lenscrafters as an out of towner. I only needed an eye exam to update my perscription. The wait wasn't long and I had no appointment (about 20 minutes). I am writing this review because the staff including the doctor I saw were absolutely excellent. I wasn't rushed in anyway and both the woman who began the exam and Dr. Cheung were kind, personable, and explained everything including the results. I didn't feel coerced into buying glasses. The cost of the exam was excellent and I walked out of there feeling totally respected and taken care of. Dr. Cheung even remembered my high maintenence parents who had exams and glasses made there in April. The experience was exceptional. read more

I did not buy my glasses here, but the customer service is great! I went in to have my glasses adjusted and the guy actually taught me a lot about the different lens sizes, etc. Really helpful. read more

I usually like Lens Crafters (in the Sunvalley Mall) but this one was sub par. In my vision appointment they left the door totally open for exams that should be done in darkness, and their glasses selection is poor. I'm used to more choices. Employees were not very helpful, but at least my appointment was fast. read more

These guys need a lesson in customer service. They are very slow and seem disinterested in finding solutions to problems. I asked what I thought was a simple question and the girl copped a attitude. read more

I reaaaaallly like the lenscrafters in northgate! The people in there are super nice and helpful. Good availability of dr. as well. They helped me with every single thing I needed. It was awesome and easy. The price was good too! read more

Every time I've gone to this place there is such an unwelcoming vibe. The staff always seems depressed and confused, and I always feel like I'm putting them out just with a simple transaction. It's like, sorry guys, I can't help it that I don't have 20-20 vision and I have to come to you jerks for help. Crappy help, crappy Yelp. It's only fair! read more

I have had nothing but good experiences with different LensCrafters stores through the years and have bought a couple of pairs of eyeglasses and also contact lenses there. The service has always been good and so is their selection. The stores are clean, modern, and inviting. read more

My husband and I don't leave negative reviews as a rule, unless it's really warranted. He doesn't even have a Yelp account because we always take reviews with a grain of salt. I recommended he go to LensCrafters because I had a positive experience last year. He came home upset from his visit today, so I basically took dictation and wrote this review for him. The doctor started by asking him about his employment, and when he said he was currently unemployed (by choice, mind you-- he left his career for us to move to the Bay Area!) he said "oh," then proceeded to ask what he "used to do." None of your business, but sure, thanks for the judgement. He then left him in the room WITH HIS EYES DILATED for over 45 minutes, and when my husband politely asked the manager, Crystal, where he was, she gave an (inaccurate) 5 minute window. He sat there and waited patiently. 10 more minutes and he went to the cashier, and requested a receipt, so he could fill out a survey. Cashier offered to put his email in for a survey and said "not really sure if or when you'll receive it." He went to Crystal again, and asked on a status for when he could expect to finish up; she rudely interrupted him several times, at which point he asked her to stop, and asked for a more accurate timeframe. She said it would be another 5 minutes, and he politely said that's what you said last time, but sat down again. The doctor came out and you could tell he wasn't thrilled with the situation there. The clerk had originally even forgotten to ask my husband if he was due for dilation, and the doc stopped to remind the employee that this is a really serious question. My husband asked if he was still dilated and if they could do the exam, and he said yes. He quickly finished the exam (we're talking less than 5 minutes!) and patted him on the back, said "you're good for another 200,000 miles" and sent him on his way. Nice guy, not his fault, but man is the service and management here brutal. Save your time and stress, and go somewhere where a manager cares more about the customers than finishing her retail schedule for the week. read more

My experience at Lens Crafters in San Rafael today was exceptional. Bryan was great. He didn't do anything but provide the best customer service I have had in quite sometime... from any business. Bryan obviously is working hard to make the purchase of glasses a good one. He deserves the opportunity to be successful. Don't let negative reviews from three years ago keep you from checking this store out. Definitely five stars. read more

Horrible customer service. I came in to get lenses put into my glasses frame - prescription I got wasn't right (they say it was the dr that wrote the prescription elsewhere). Stood at checkout AN HOUR bc no one could figure out what the dr. said was wrong with the prescription (this is even after the dr came out to drop a chart for someone else and I asked if she could explain it to them-she was too busy). Another issue-The reason I came in to PAY for an eye exam was to get contacts. They failed to tell me that I couldn't get lenses that day bc I needed a training before they would give me the lenses. So I had to make ANOTHER appt. Limited appts so I had to make an appt on the weekday and leave work to drive from San Francisco where I work to San Rafael. I arrived 12 min late and they gave my appt away bc they only hold your spot for 10 min. Left work early, already had a bad taste in my mouth and then they cancel me. Never coming back. They did NOTHING to make me want to come back. I heard "I'm sorry" about 50 times from Nick and that's not enough. That is NOT customer service. Anyone who wants thoughtful service where you don't feel like they "get them in and out" should NOT come here. read more

I go here because it is convenient prices are OK customer service is decent and good selection

My company uses a next to worthless eye care insurance called eye med. worthless. Eye med owns LensCrafters so of course the insurance is for the most part only good there. Most eye care will not take eye med. So I go there with eye prescription in hand the staff look up the plan coverage and after all my phony discounts the glasses with a pair of Oakley frames still cost $300. It gets better. I asked if I could bring in my older frames bought from LensCrafters two years earlier to have just the lens replaced and was told no. I would only save $40 and that lens crafter was really geared to replace both frames and lenses. I then had a second script for distance and the cost for the second pair was almost $300 because the worthless insurance only covered one pair. I said forget it. I then drove home and stopped in Costco to asked for their pricing since they do not take shitty eye med insurance. The cost of the distance prescription with all the bells and whistles was $133. The frames were very nice but not Oakley. I asked Costco if I could replace just the lens on my existing pairs of frames and they said of course. The cost per pair was $91. I will never use LensCrafters again and eye med you suck for insurance coverage. Costco gets my business even without insurance. read more

Customer service was terrible. I went to the store and ordered a pair of glasses because I broke my current ones and were in urgent need of a new pair. They told me it would take a week to be produced and I was okay with that. But a couple days later, they called saying it would take longer when I already mentioned that I was in urgent need of them and that before they said it would only take a week. I'm paying so much money for these glasses, and they don't even have the courtesy to get it done on time. Moreover, they were lying saying that it was only an estimate time, but no one stated that to me in the beginning. read more

Well it took me two years to write this. Do.Not.Go.Here After paying 300.00 just for lenses, no transitions or anything fancy, I had one lens she'd its coating in about two months. After taking them back, and convincing them to do something, they had me come pick them back up... Well they clearly decided to cheap out , as the lenses were now polycarbonate as opposed to high index as I paid for. They were thicker and gave me headaches immediately! I informed them that these were not what I had originally and their response was basically "so what". Because they "fixed" them outside of the warranty period they felt that was gracious enough. Well thanks:) Then after finally getting my eyes rechecked, the op was aghast to find that the lc affiliated dr had gotten my prescription wrong and over compensated for my astigmatism . So , I wrote off these hacks long ago, but now discovering they actually damaged my vision and were responsible for many many headaches and even an ocular migraine that blinded me momentarily while driving, I am putting these shysters on blast. Fug em read more

After going to another LC location about 5 miles away, I came here. Opposed to the other location, this place was great. I was helped right away by well-trained (this is probably the reason I didn't follow through with the other location) staff. The staff was also very personable, and I appreciated their assistance. Due to the contrasting vibes, I will come to this location again if I need any work done on my frames. read more

I am giving the LensCrafters store in the Northgate Mall a five star review based on three main factors; great customer service, fair pricing and their attention to detail after actually listening to me and understanding what I needed. First of all, Dr. Paek gave a very thorough and professional eye exam and has given me a prescription that has greatly improved my vision. All of the staff I worked with were courteous and knowledgeable. I give a special shout out to Ben, who went out of his way to make things right. I wear progressive lenses with a very complicated prescription due to a bad astigmatism. I purchased two pair of glasses. One for every day use and one for playing golf. The every day glasses came out perfect. However, the golf glasses were not quite right. My golf glasses require the progressive lenses to have distance and mid-range but, no reading magnification so the golf ball can stay in focus when hitting the ball while looking through the bottom of the lens. The first measurements taken, were off a bit and I just could not see through the glasses as well as expected. I took them back and explained the situation. This is where Ben comes in. He took the time to really listen and understand the problem. He took new measurements and had my glasses remade at no additional charge to me. I just picked them up today and just like the every day pair I purchased, they are perfect. Let's face it, glasses today are not cheap so, you just want it to be right. Well, this store knows how to make it right! read more

I live in Berkeley and went kind of out of my way to go to this location. It was one of two locations that had openings on Sunday (I made the appointment Saturday night). I made an appointment at the Alameda location and at this location because I was unsure of which one I wanted to go to. Although Alameda is a bit closer to me and I wouldn't have had to pay a toll to go over the Richmond bridge, I decided to go to this one for two reasons. One, they had better overall reviews. Two, both locations called me in the morning to confirm my appointment. Alameda called to tell me I needed to confirm my appoint "or else we're going to give the time slot to someone else". The San Leandro location called to "remind you of your appointment". With the reviews in mind and the tone of the phone call, my choice was easy to make. Every employee at this location was so nice and so helpful. The exam itself was very thorough, they tested for so many different things. The doctor was kind and very informative. There was no pressure to buy frames there (I didn't). Also, although they're both Lenscrafters, the eye exam at Alameda was going to cost $95, while this location charged me $74.95. Will definitely come back for my next eye exam. read more

Really unhappy with the service here. Ordered two pairs of glasses, was called in to say they were ready, only to drive over and be told there was a mistake and they still needed work. Second time, I find out one of the lenses was made to an incorrect prescription. I can't see how this place stays in business. read more

If there were no stars as an option I would have chosen that!! This is my first experience getting glasses and it has been a nightmare!! I got the wrong prescription twice by 2 different doctors and did not want to gamble with my vision for a 3rd try! Mind you they weren't tweaks of the same prescription they were completely wrong the first time as in "oops she put a + instead of a -" and the second time made my normally good seeing left eye a blur to the world! I called corporate and no one seemed to care, I called corte madera location to see if they would help me since this location is so horrible but they just said to handle it where I got them. I have come to the conclusion that after many attempts and 6 different trips to the store that LensCrafters is a horrible company as a whole and I wouldn't trust them looking at the eyes of my worst enemy. Why do I have the time to write such a lengthy review you ask? Because I've been sitting here waiting so long on a refund that I wanted to forewarn anyone thinking about coming here!! read more