Some employees need to be retrained... came in for contacts last week after having an eye exam less than 90 days ago and I was unable to get them because I needed "another" exam for contacts. Show up to my appointment (on time) to find out I could have got the contacts last week with the eye exam I got a few weeks ago! It still took them 50 mintues to see me even with an appointment... They need to realize some ppl don't have time to be sitting around waiting & getting different information from employees definitely slows things down! Appointment are made for a reason... can't stress that enough! It seems like you have better luck with the walk in Dr because 3 ppl where seen before me when I got here 15-20 min before them. Also make sure that the person adjusting your glasses knows what he is doing. He ended up leaving my glasses how they were because he did "know how" to adjust them. Dealt with Lose glasses until today read more

I will never come back here. I have been coming here since I was about 10 years old. This last visit, I ordered contacts, and a month later they still weren't here. I called to find them, was told the order got lost and was never placed, they are so sorry and will send the order right away with expedited shipping. Fine, things happen, I wasn't upset at this point. Two weeks later, still no contacts. I call again to see what's going on. FOUR DAYS IN A ROW I am told they need to follow up and I will get a call back. I did not receive one single call. The people I spoke to were all rue and unhelpful. Finally called again today and was told a manager would call me back, but I doubt that will happen. read more

People posting low and negative reviews here are so sensitive!! By far the best experience with an optometrist yet! It was so fast and easy to make the appointment, from the moment I walked in I was greeted by friendly staff! The young lady that helped me with my vision tests before the doctor saw me was very nice and kept the conversation going, she could tell I was nervous for some parts so I stayed relaxed. The optometrist was so nice and knew exactly what she was doing! Finally, I want to thank Annette, she helped me try on almost every frame there! I told her I wanted tortoise cat eye glasses and without a doubt she immediately helped me! I was there almost an hour and a half picking out glasses but she was so patient that made this experience so memorable. Thank you to everyone there! read more

I can't believe this place has such a low rating. I've received nothing but excellent service every single time I've been here. I purchased glasses last month and the process was really smooth, she said it would take about two weeks to arrive but they were in after only a week. I also decided it's time to try contacts again (after 12 years) and the process is really involved, coming back for follow ups and such but the whole process has also been really smooth. The associate that helped to re-train me on putting in and taking them out was so helpful. She was wearing glasses that day but went the extra mile to go get her contacts so she could demonstrate for me when I was having trouble. I wish I got her name but I really appreciated that. Dr. Head has also been really amazing. Super nice and when he answers my questions it's in a very thorough way and he never makes me feel like any of my questions are silly. I'm just really pleased with this whole experience and I definitely recommend this place. Note: I have Eyemed insurance which helps with a lot of the cost, so I cannot comment on whether LensCrafters is pricey. read more

I'll have to preface with the fact that I know what it is like to work in busy rude credit card call centers (ReadyCredit), hotels (Hyatt) and retail stores (The Gap, Old Navy, Target, Ikea) on Black Fridays. So there is no excuse for the level of service received at Ontario Mills LensCrafters. Never coming here again. I used to love LensCrafters and this location was great in the past as it is close to where I work so I would go on my lunch break, but having to go back three times within the same month because of their computers being slow, it froze (40 minutes just to charge me for my exam, which they weren't able to even do, so they held on to my prescription until my glasses were ready they said 7 days (it took 3 weeks) which at that point I just wanted my prescription to go somewhere else because I needed them for driving, but they sent them off somewhere. I figured okay, this must be a fluke their technology does not seem to work, the employees seemed stressed out. The second time I went to pick them up it took them an hour to get to me, they told me to sit and wait. All the employee had to do was take them out of the drawer, and hand them over, but instead she had to keep staring at her iPad for it to work for another couple of transactions with other people who were also sitting down probably waiting for an hour as well. She didn't need the ipad to look for my glasses, so I couldn't understand why she couldn't prioritize a quick pick up vs a lengthy check in for an eye exam or charge for an exe exam. It's not like the customers were even in front of her, they had been told to sit and wait. ( I felt bad for them because I knew it would take her at least 40 minutes to an hour to get to each). I miss the days when they would have your glasses ready in an hour and would place your prescription in a little folder for safe keeping and give you a bag with a couple of wet lens cleaners, but instead she folded up my prescription into a square? Why not just in half or thirds? No little folder for my prescription, bag or case for my glasses and no wet lens cleaners. The third time was to return the glasses, because they didn't seem right. I went to the counter and same employee I had been dealing with told me to sit down and wait, I said "it's only a return, it shouldn't take long". She said I have more costumers waiting for exams rudely, I said " I don't have much time, I'm on my lunch break" "How long will it take? " I asked, she said "maybe an hour" "An hour!?" I replied "Just for a simple return?!" to which she replied with a very short "Yes." with attitude, she didn't seem empathetic, so I left and went to the LensCrafters in Victoria Gardens. The LensCrafters in Victoria Garden experience was like Night and Day. I had the excellent service I was expecting all along. They had several customers, but were able to appropriately triage in order of time and complexity of each, I didn't even wait longer than a minute to be called to the counter. The return did not take anymore than 2 minutes! The place looked cleaner and had a wider selection of glasses as well as employees who know what it means to be in the service industry. The technicians were in the back where you could see them working on your glasses (unlike Victoria Gardens, who knows if they even have technicians, since they had to send mine away). Did I mention this was during lunch time as well at Victoria Gardens? The only reason they get one star is because I had an excellent experience with the Optometrist. read more

Very nice people. I went in with my temple part of my glasses removed and the girl there was kind enough to replace the part without any charge. Thanks read more

Nothing but positive experiences. Been getting glasses from here for years. Always quality product and stellar service.

Ordered my new glasses last week and requested to pick up at the store near my place. I received a text saying it's ready for pickup without any details. I went to the store I told them to ship to and they said they don't have my glasses. I called the Ontario store and the lady was like, oh that means it's ready here. How would I frogging know? I told her the text didn't even specify and she's like oops, can't help, just wait. We have no control over the text message. How annoying is it? Terrible service. Never go there again. ***update I will added 2 stars as right after I hang up the phone the guy who helped me at the store last week called and told me he's gonna personally delivered my glasses to the store tonight. read more

Had a great experience coming to this store that I even came back to purchase a second pair of glasses. Nicole the manager was nice and friendly an following up during the entire process. Samantha was very patient with my son and helped him to pick the best glasses. Dr. Lam went above my expectations since is not the first time I take my son for an eye exam and this I can tell is the best experience due to the fact that dealing with kids is not that easy. I did refer some of my family members thanks to the amazing customer experience. Note: if you want to get a faster service book an appointment! read more

Clean, well maintained. Courteous and prompt service. Great customer service from the reception area to the optometrist. Good selection of frames as well as some sales even with the designer frames. Optimum time for a visit is during the week and preferably in the morning. read more

This is the worst place for glasses or eye exams. The doctors have been ok but changed each year. Also the front desk has no clue what time any appointments are and dont care about their clients. They move times around all the time and never follow through with what is needed. When asked for a simple request to collect ur prescription it takes for ever. They disappear and only go to those spending the most money in line. If u want pushy sales people with ur optometrist this is the place for you. read more

I recommend this LensCrafters location for their customer service and standing by their product. I purchased a pair of glasses 3 months ago, and noticed the anti glare coating starting to deteriorate so that I couldn't see out of the glasses. I tried to return to another (closer) LensCrafters location in Montebello and received horrible customer service there where they told me this was somehow my fault. (I've been wearing glasses for 30 years, and I somehow, now, don't know how to take care of them??) Then I contacted this store location where they promptly processed the replacement and were so much nicer and professional about it. read more

Racist employees and especially the assistant manager (Irvin) he treats us with no respect however the eye doctor was nice and respectful but we felt very uncomfortable and left after. read more

During the middle of COVID, I lost a screw from my glasses frame. No one was open! All in store optical departments were closed. Went in to the Mills, and Lens Crafters had opened. Went back the next day, they fixed my glasses "come back in an hour, here's your receipt". There was no charge. Pleasant, professional, and I wasn't the only person in the store, but they wore masks, and distancing. Thank you! read more

I had been going the LensCrafters on Ontario Mills for the past 7, 8 years, the employees have always been polite and helpful, the doctors I have noticed have been a revolving door though, but sadly I will never go back to this particular LensCrafters again, I went into try a new set of contacts, the doctor ordered me a few brands, and he told me to they would be delivered in a 2 weeks max, the contacts didn't come in until the 3rd or 4th week, but that's not the problem the problem was the no communication from my doctor, or from the staff, I called twice and each time I was told I would get a call back but never did. read more

I came in for a refraction because I figured I need to get my eyes check since its been a year. But I actually woke up with a swollen eye when I went in so I figured I will have them check that out as well. The doctor never even touched my eyes. I opted to get contacts as well but never asked if I wanted to be fitted. Doctor spent about 10 minutes with me. 5 minutes of it was arguing with me about astigmatism. I am very sensitive to astigmatism and it causes me to constantly feel dizzy and I cannot adjust to it. He insist in keeping it in my prescription. I mean, I understand you're trying to give me the sharpest vision possible but if I'm going to feel dizzy and me never wearing my prescription, what's the point?! I'm still baffled by the fact that I came in as a red eye meaning I need care for an eye issue, he NEVER even touched my eye. He just put the refractor on and went to the whole which is better 1 or 2. I went out of the office, eyes still swollen. No prescription to make my swelling go down.. Prescription for my glasses which I will never fill because he refused to take out the astigmatism. Basically I wasted my insurance for this. If my original doctor was available, I would've gone to her instead. But it's my fault for going to a retail eye doctors office. read more

Save yourself your sanity. Do not visit this location. You are just a number and they exhibit no concern for keeping you waiting and are quite rude by simply ignoring your existence. Go to Victoria gardens LensCrafters!! read more

Stay away from this place . Spent about $1000 on 2 pairs of glasses. When they delivered the sunglasses to me, they were damaged . They told me they would remake them . Came back to pick up the pair they remade and they were just as bad as the first . Waste of time ! read more

I do not know WHY no one told me to not use this place for eye exams/glasses. I had NO idea how expensive they would be. Shame on me for not doing my own research! This is the ONLY reason that I am giving 2 stars to this place. I really should have looked into it more than I did. I wound up spending almost $800 dollars here. The loot was a pair of eyeglasses (not yet received), a pair of prescription sunglasses and an eye exam. The eye exam ALONE was $178. Outrageous! I would rather drive all the way out to Kaiser Fontana and use my insurance coverage than spend that much money again! So much for saving the gas money! When you book the appointment, there is no mention of insurance or cost. I suppose they assume that you know how much it will cost. I have been paying out-of-pocket for eye exams and glasses for most of my life and have NEVER paid this much. The optometrist was good. She was kind and patient and easy to understand. The "tech" (or whatever he was) was overly flamboyant in (what I assume to be) an effort to cover up his lack of knowledge on eyes. I asked him why, when he gave me the color-blindness test he didn't ask me about the sixth circle and he said, "Because there's nothing there." I don't know about you, but if there's a circle there, it's not there for decoration. I (kindly) explained that there IS something there.. just that it's only visible to people with color blindness. He acted like he had no IDEA that there was anything there. I suppose that there aren't many color-blind people walking into Lenscrafters for glasses. I won't be back. This was a HUGE dent in my pocketbook that didn't need to be spent. Framesdirect, here I come! read more

Do not prebook an appointment If you choose this place to help you with your eye exams or glasses. I prebooked an appointment and received over 15 calls confirming I am still showing up to my appointment. That does not include any texts and emails I've received! To top it off I've been rescheduled twice, once for their failure to look at my insurance ahead of time and once due to someone's mistake. Idk how a store at a busy mall needs appointments so bad they are harassing existing customers who liked their first experience with them. These calls are worse than spam callers. It's harassment and total BS. I'd suggest go elsewhere!! read more

If you like making an appointment, then confirming said appointment several times, only to have them give the appointment to someone else, then you will love this place. If not, take your business elsewhere. read more

Service is faulty. Came in right when they opened as a walk-in. Was told walk-in are welcomed and that the first exam didn't show up so they could take me next. Halfway through the process I was being helped by one assistant, they took me back had me take out my contacts, made me do a visual acuity exam and as I went into one room then to the next, the patient who didn't show up, showed up midway through my exam so instead of finishing my process they took the one who made an appointment. So I waited 30 mins and then I passed because the next appointment showed up. So I when I complained I was told if I made an appoint for the same day at 05:00 pm I wouldn't have to wait like I had been doing. Sure enough I made an appointment at 05:00pm came in by 04:30pm, checked-in and now it's 05:50 and I still haven't been seen, no acknowledgement by staff. Will not return. *Donna was the only one helpful for the post exam services read more

Initially found this store to be very limited on men's eye wear despite being told by one of the Sales Associates all their frames were unisex. Eventually found a pair of frames I liked. After paying was told that my glasses would be ready in about 3-4 weeks. This time frame doesn't really sync up with their "in about an hour" promise. Recognizing that my frames were on the higher end I convinced myself it was worth it. Three days later I called to get a better ETA and was told my order would be ready early. Not sure what they did to fulfill it early but the lenses in the parking lot transitioned to dark and were streaked. I returned them immediately and was given a refund. I was impressed with the Manager and how quickly he cleared my claim with my insurance so I could go to another Optometrist. My advice to anyone is make sure that they have what you need if you're in a hurry for your glasses. I definitely could have asked more questions up front even though they were super busy. read more

Called today to set up a contact fitting. I got passed to another associate on the phone after I explained my whole situation. Love the doctor but the staff needs some professional development on customer service. The glasses are overpriced and service is not the best. Dont waste your time. #thankyounext read more

I went in to have my TIFFANY glasses adjusted I was the only customer in there and the lady never got off the phone and I waited and waited and waited and no one helped me and I was sitting at the front desk waiting just to get my class adjusted and I don't understand what was going on here no one else came out to help me or anything and I just decided to leave read more

Do yourself a favor and go to America's Best for your glasses! Went to lens crafters on an emergency visit because I left my glasses on an airplane. I had my Rx with me and they wouldn't make me any glasses, which I would have paid any price for... because my Rx "didn't have an expiration date"... I'm a 48 year old woman... how much trouble can I possibly cause if my Rx doesn't have an expiration date? America's Best is a fraction of the price as Lens Crappers... Shame on you Lens Crappers! read more

WORST CUSTOMER SERVICE EVER! The sales supervisor Marlena was extremely rude and unhelpful.You would think after being a customer for several years they would appreciate your loyalty and value you as a customer...NOPE! This place is definitely going downhill, just avoid the rude staff and go somewhere else. read more

Very unorganized staff , had an appointment already and left but I decided to pay , I came back a few minutes after and saw a long line waiting . I ask the girl right there if I could call and pay instead of waiting and she said yes , I left went back to my car and called, the same girl pick up the phone and tell me that she suggested me to pay in person!!! read more

Terrible service from the associates Donna & Jessica. My appointment was set for 1pm. I was left in line to be screen. They waited to until my grace period expired before acknowledging me, I was turn me away. I was told "you missed your grace period"... I ask for a corporate number and I was giving the wrong number. read more

I am still waiting for my replacement contact lenses. I have called them only to get a recording that they're closed called corporate asked for replacement lenses to be shipped. Nothing!!! No call back no apologies nothing! I am going to switch to Costco. My family and friends have nothing but praise for Costco Optometrist. Boo LensCrafters!! Pandemic or no you all dropped the ball big time! You take my money and that's it! Boo! read more

I know that every business is about making a profit, but this place is out to REALLY drain your wallet. Your insurance doesn't go as far here because of how overpriced they are. Probably my favorite part of taking my teenager here to get fitted for and order contact lenses, was how the girl helping us didn't mention up front that some of what they were doing wasn't covered until we were ready to leave. My daughter's insurance doesn't have a copay, so we set her followup appointment and I'm ready to leave when she tells me, "So that will just be $48." No, $48 isn't a lot, but it's a tank of gas and besides, I should have been asked PRIOR to the services taking place, if I was okay with that. What if I didn't HAVE $48? Our insurance covers up to $120 for contacts - a deal which, usually covers almost a yearly supply. Here? Only 3 months. read more

These guys and gals (Cynthia and DR Danny Head) could not have been more accommodating, nice and professional. Highly recommend! When you make an appointment, ask for Cynthia and DR Danny, you won't be disappointed. read more

I've been a customer of a LensCrafters in a different city, have never ordered from this location. My review is based off of their customer service yesterday. Walked around the mall and one of my lens popped out of my metal frames (again: not ordered/from this location). I rushed over because it's the only optometry location I knew was in the mall and was immediately greeted by a young lady, I told her the problem and she quickly had me take a seat and was ready to help. Some of the best customer service I have experienced in this sort of setting and it really made a bad situation into a totally different good one! They'll have my business in the future. The staff genuinely cared about my situation, thank you LensCrafters!! read more

Friendly staff. Was greeted almost immediately and decided to make an appointment to be seen a week later. Met up with the optometrist who was very detailed, informative and well knowledgeable with all questions asked. Ordered my glasses and received a text message advising me my glasses had arrived. Only waited a week! read more

So disorganized! I understand they limited in staff but be truthful when you say 10 minutes Kimberly make it 10 minutes- not 30 .... such a rude staff that left every one just jump to the line!!! When was my turn - she tried to take someone else!!!Such a disappointment!!! read more

Speaking to the manager Kelly Was the worst experience. So based on that I would not recommend this place. I asked for my proscription that I really needed. She had me on hold searching for my information twice for a while and after waiting she was giving me the information and when it came to my left eye prescription she changed her mind and said she couldn't give it to me. After I asked why because I didn't understand why she had already given me half of it she was rude and sarcastic . She was also raising her voice towards the end. If she couldn't give me the prescription she should have told me the first time she answered when she told me to call in 20 minutes she knew what I wanted already and it would have saved both our times. Being a manager no matter how frustrated you get you shouldn't be rude nor sarcastic towards your costumers those who will keep coming back to your store. I just hope the people that work under her are nicer because she's not setting a good example. read more

Came here today for the first time. The store is pretty clean and organized.. the store looked busy, but not hectic.. everyone seemed to have everything under control.. They had a nice selection of sunglasses that we got to try on.. and no one hounded us to be helped.. so we got to enjoy trying glasses.. I haven't tried getting my eyes checked here, nor purchasing glasses.. but my new vision insurance covers this store so I won't exclude it from my list of place to check out.. read more

The service was great, but the process was long. My appt was at 11:20 am and I didn't leave till 2:30 pm (1 hr wait for my glasses included). Be patient :-) read more

LensCrafters - Loving my new ray bans. - Eyewear & Opticians Near Me - Ontario, California

My family and I have been here for 10+ years and have always gotten the best service with the 1hr deadline they've stated. Today we came here to get our glasses readjusted and were received with efficiency and were able to get new frames without any problems thanks to Irving and other staff. Simple problems at our old optometrist would've have taken weeks to receive but from the years I learned they all take the care for their patients with care as of they were family :) read more

The Lam Opometric group have so far been very helpful. Dr. Head has been professional and always pretty accommodating and informative with assessing my eye care needs . The customer service representatives have all been very helpful. Natalie was especially extremely helpful ,so kind and professional and truly took her time to help me with all my eye care issues and needs and concerns for my glasses. She helped me pick out my glasses and was very informative with everything I needed for my visit. She was super patient and really made me feel well cared for. Natalie is a true asset to lenscrafters and helps provide a very professional and caring environment and atmosphere, which is super important to me and my family. I definitely will be coming back and recommend this facility. the very awesome thing too is they have more modern technologies that actually assess your eye pressure without having to blast your eye with uncomfortable bursts of air. this was a huge plus that they have upgraded state of the equipment . This particular office was very professional as well in adhering to keep their patients safe with social distancing , masks, temperature checks and having hand sanitizers available for customer and patients. read more