I ordered a pair of sunglasses from Ray-Ban to be shipped to this store. I received an email stating they would arrive by Saturday, so I went in, only to be told I'd get a call once they were ready for pickup. A few days later, I got another email confirming delivery--but never received the promised phone call. When I returned to the store, I was asked to sit and wait. One associate was on the phone, while another stood nearby without assisting. After finishing her call, the associate walked away, and the other employee began helping a different customer that walked in after us. I waited about 10 minutes with no acknowledgment. Thankfully, someone from the eye doctor's staff stepped in and helped me. Overall, the lack of communication and customer service was frustrating. If you're coming here to pick up an order, don't expect timely assistance. read more

I wish I could have taken a video of my experience today because it was straight out of a SNL skit and while the employee is something straight out of a comedy skit Im not really laughing! Its day before Thanksgiving Im a professional caregiver and have now worked 7 days in a row and im cleaning my sick and elderlies glasses and the eye pad falls down the sink and of course it was the end of the freaking world so I (barley hanging on at this point) look up the nearest lens crafters location and up pops 1620 saratoga ave. Cool beans! I Cruz on over with glasses in hands just preying they could help me and boy am I a silly Billy for thinking anything can ever be easy!! I walk in and the place is packed to the gills! 3 table in the middle full of employees and customers as well as customers standing around waiting to be helped! And here is where it gets super fun guys! The receptionist I guess you could call him complete with long heat straighted hair, earnings, and a full face of makeup and quintessential sing songy voice says hiiiiiiii you have 8 people ahead of you do you have a appointment? I say no and he goes back to laughing and flirting with a customer and im standing there questioning all of my life choices to date and deciding how to proceed with this situation! At this point I dont even know if they are willing to replace the eye pad for me so I ask the now no longer busy receptionist if I can ask him a quick question and he replies with sorry babe im suuuuper busseyy right now in his overly exaggerated fake customer service voice while he stands there shaking something over his head with zero people infront of him! I just turned around and walked out. Im sure he was busy but taking a moment to answer my question is literally his job and could have made my already not great day a little bit easier. Instead he chose to be a diva and display horrible customer service and lose a customer for life. I instead went to a nearby shopping mall and to a optometrist office and they helped me immediately and free of charge! I was in and out with a smile on my face in less then 10 minutes!!! I will not only tell everyone how horrible lens crafters is but I will be singing the other people praises and just found my future optometrist! The people at the other place know that by just being kind to me they made a customer for life! I guess thats why they make the big bucks and Mr. Long hair works as a receptionist at freaking lens crafters. Also what professional calls customers babe? Im a 40 year old women! read more

Awful! Just awful. I got my new prescription and can't even see anything. A glass prescription pick up for me was 5 trip to the store. Not acceptable. read more

Do NOT come here this place is a SCAM. They will intentionally break your glasses so you are FORCED to buy new lenses.

I stopped by because we were shopping at Westgate Mall. I had a pair of subscription reading glasses that were unusable due to a missing screw in the frame; I asked if they might be able to help. They graciously replied & in no time I was back in business...there was no cost. A BIG THANK YOU! read more

After many unsuccessful attempts to get my lens into the frame I went to LensCrafters on Saratoga Ave. Alfredo said "it was a tough one" but he got it in and didn't charge me. Alfredo has special spidey powers! I will go to this location for my next eye exam. Thank you, Alfredo! read more

They have a strong sense of authority and do not accept doubts. I went there for eye exam and potentially new glasses (but not going back anymore). 2 stars because they do have some good automation tools for eye exam and the nurse/technician lady on my exam day was super nice. After that, the doctor took the eye exam on the lenses quickly. The main responses she needed from me is "which one of these two look better" and "read the text". No space for open-end questions. Clearly, she is doing her job efficiently, I feel super nervous and uncared for during the entire exam. Her result to me was one of my eyes had an increase of 1.25 D within 1 year - which is a shocking result. I felt some strain on that particular eye after a long day of work but did not notice that much difference. The doctor told me if I want any change in prescription, I could come back within a month. Per the doctor's suggestion, I was planning to get a new pair of glasses. I could not find the frame I liked in LensCrafters, so I went to another store, where their doctor also performed eye exam on me. The new result was that I did not have a prescription change compared to 1 year ago, and the strain I felt should be alleviated by other means like regular eye relief and proper practice. Regardless, I still decided to get new frames and lenses just for a change of taste. Since I had got lenses from LensCrafters before in a different state, I still wanted to try get lenses at least from them. Hence I called back this store and asked whether I could revisit the results with the doctor. Whoever answered me (not the doctor) was cold and aggressive, because I had another eye exam with another doctor. They kept saying I was doubting their doctor and told me not to waste their time. They "suggested" (with a stone cold and upsetting tone) me to get prescription lenses with the other doctor's results before bothering their doctor. LensCrafters doctor's "come back within 1 month if you want to change the prescription results" is just a lie, because they wanted to charge me the full price of another exam eye if I insisted to discuss the results with their doctor. In conclusion, regardless of their professionalism (not enough data for me to judge), they need full authorities in examining your eyes, no questions asked, or you should be ready to be pissed off. I would suggest any fellows to use your money and insurance on other optometry providers. read more

Absolutely love this location! When I walked in, the atmosphere was warming and friendly. I was greeted by Alex right away, even though he was already seated with another costumer, he took a moment to check in and see what I needed, which I really appreciated. He was able to repair my sunglasses in a couple mins! The quality of care and friendliness of staff is why I'll keep coming to this location. Thank you so much!! read more

Lacks professionalism. The staff appear to either be burnt out or do not enjoy their jobs. Either way, the customers suffer. You're better off going to the Valley Fair location. read more

Very bad customer service. The two people acted like they don't need bossiness. They were kinda rude and were not willing to fit me in. Just didn't feel there vibe. I will visit another location bye . I will not be going back to this one !! read more

I have been going to this LensCrafters location since 2014 and almost every 2 years, Im getting both prescription glasses and sun glasses with them and also doing my Annual Eye Exams with their Eye doctor but every year, their services decline and for this instance I have to find a new provider. The Reason, Rude Customer Service!!!! I brought my mom last 12/24/24 to get her eyes checked and get her new prescription eye glasses and sun glasses. I paid everything in full around $630 USD and they promised that we can get it within 1-2 weeks. 3 weeks passed and Me and My mom didnt received a call regarding the status and I decided to call them up to check. I waited almost 1.5 hours on hold, first person said they cannot find the glasses and still checking on it, after an hour or so waiting I spoke to their "manager" advised us that we still have to wait and cannot provide a definite reason what happened to our order. I started to argue and he just told me he was on leave for a week and nobody knows only "HIM" what happened to the glasses. I started to ask if there is a manager that can better assist me and he just snapped and tell me that I need to do my business somewhere else and get a refund. I told her if we can do the refund over the phone but he said they only do refund at the store, which I did the following day. I will NEVER do business again with them and better yet since Im a paying regular customer, I do not think its fair to be treated that way. Hopefully LensCrafters management will take a look on this as people hired as MANAGERS treat their customer unprofessionally and this will start them losing their regular loyal customers. read more

Great service! The technician ordered a new prescription sunglasses lens for my (already owned) designer frames in a friendly, speedy and professional manner. I was in and out in a few minutes. The new lens arrived 4 days later and it only took a few minutes to pick them up. read more

After having a terrible experience at the LensCrafters at Valley Fair. I took a shot at trying to get my daughter her glasses here before the end of the year. Honestly, I didn't think it would happen because everyone is trying to use their insurance at the last minute. Alex ended helping me and getting the prescription/insurance worked out within the hr. Alex went above and beyond and I really appreciate the service we received. Thank you, Alex. read more

My complaint is for the eye doctor the old Asian lady has attitude and doesn't care. Will be nice the company replace her for another professional doctor. read more

Amanda at LensCrafters was so kind, friendly and professional. I can tell she's someone who goes above and beyond to help customers. I'm so grateful for her help, I came into the store near closing time and was afraid they would be upset. Amanda greeted me and was happy to help me. She's awesome and deserves recognition for her great attitude! read more

Absolutely the best eyeglass experience when your pressed for time. Ana who is one of the employees there is a ROCKSTAR, and I'll be definitely going back should the need for new glasses arises. read more

LensCrafters - Armani/Exchange glasses I purchased and was in and out the same day... - Optometrists Near Me - San Jose, California

Super nice and helpful people! I went here again today, the last time I was there was PC (Pre-Covid) back in February, to get an eye exam and glass frame fitting. The people working here are super nice and helpful! As stressful as dealing with Covid is already, these people help relax you and make you feel decompressed with their kindness. I had an eye exam which went super smoothly and fast. The Doctor is very concerned about your eye care health. She remembered the eye issues I was having before and reminded me to get them addressed. She's very very thorough with her eye tests! The other people working in LensCrafters are super patient and helpful in selecting and fitting if frames. Their pleasantness and demeanor was especially welcomed during these rather pressing times. They are very good people!! Please come here and get your eyes examined and fitted for glasses. I think you will meet some super nice people while you are there. I did!!!! read more

I ordered my contacts and glasses from them. They had put me on hold for almost 20 minutes. Please avoid this place. I really was shocked and did not expect to have this type of service. Horrible, place.. I am so sorry to give this review but, I need to be honest read more

I came here after visiting a different location and not having the best experience. Noemi understood and assisted me with selecting new glasses and using my insurance benefits. Very happy for her wonderful assistance and time. I should have my new glasses in 2-3 weeks! Yay! read more

Expensive and terrible service avoid . Always tried to get me to get expensive glasses . Avoid this location

I have gotten 6-8 pairs of glasses at the Westgate LensCrafters over the last 15 years. Even with turnover, as this organization has a fair number of recent grads, the staff is well trained, knowledgeable and professional. To a person, they are friendly and helpful. As for the quality of their products, they have a great selection of frames for both eyeglasses and sunglasses. I wear progressive lenses and paid a lot over 2-3 years for two pairs from a private optometrist and from Costco. At both places the optometrist took eye measurements by having me look straight ahead and then put a dot on the lens with a felt tip pen. Neither pair worked well without me tilting my head in a certain way if at all. They gave me headaches. The next time I bought a pair of progressive eyeglasses, I was at LensCrafters/Eye Exam2000 in Westgate. They attached a plastic scaffolding with a dozen little sensors to the frames and had me look into a computer/iPad screen where the sensors had to line up prior to taking automated measurements. The progressive lenses were perfect and have been for every pair I have bought since - and I have purchased 3-4 pairs over the years. This place deserves more stars than Yelp shows. read more

Came in to get eye glasses prescription's for wifey and myself. The front desk help are super nice and do their best to help you out "they even fixed my old glasses for me that I did not purchase from them" 5 stars for sure. The problem: the eye Doctor who checked my eyes was very short with me. After figuring out my prescription I told her that I'm seeing double (aka) 2 sets of objects. She said that I'm being inconsistent, I told her from the beginning that I have serious issues with my eyes and that I have "among other things" double vision. She got snippy with me and said "and I quote " why didn't you tell me you had double vision? I didn't answer her but I thought to myself "didn't your READ the paper work I filled out that you're supposed to read before seeing a patient!!!??? BECAUSE I WROTE IT DOWN!!! Anyway she then hurried me through another eye test and I got my prescription's LensCrafters sells some really nice brand name frames but the prescription's glasses are just slightly les than what my ophthalmologist chargers. So I saved about $800 "on 4 pair of glasses "and purchased them at that big warehouse that starts with a "C" Note if it wasn't for the optometrist piss poor attitude I would have definitely given them an extra star or 2. read more

See all

Went in to adjust my glasses, and Cassie was very helpful! Wasn't charged and left happy and satisfied :D

Very nice customer service! They fixed my glasses, free of charge. Thank you!

Customer service is plus minus. They didn't follow up on my order, so after 3 1/2 weeks, I called to check and it was sitting there. The guy who answered the phone was just rude. It was around 1:30 and he refused to check the order so I could pick it up that day because he said they were short-staffed. Made me wait another day, even though it was early afternoon when I called in. When I came to pick them up, he said I could wait so that he could check the fit or just take them and call if there was a problem. No commitment to quality. Glasses are expensive, so the customer service should be existent. Used to be a place to get a low price on glasses, but not anymore. I will not go back. I have subsequently gone to another Optometrist because the one here charges 50% higher fee for contact lens exam. read more

Poor service altitude, talk with louder but I feel been yelling by the eye doctor. The counter service changed altitude once known I don't want get glasses, I am understanding . But once I refuse to do the Diabetes exam she changed her voice like boss yell to employee . This is what I can't accept. read more

Woman behind front desk works hard at greeting and sorting customers. I walked in to ask for a frame adjustment. The man who helped me started by looking at the glasses on my face, and patiently worked to get them perfect. read more

This is a great place to buy or fixing your glasses. I bought my Channel sunglasses this place . After a few months, I accidentally sat on it and it won't fitting me anymore , so went to this places and Mr. James fixed my sunglasses less than 1 minutes, I was so impressed with his skills to fixed my sunglasses so well, they are all so friendly and well trained in fixing the glasses, I definitely would love to rate this place 10 stars if I can, but highest is only 5 starts. read more

I needed a new pair of glasses, and figured I'd give LensCrafters a try on Saratoga. I'm so glad I did. What a great experience. I was helped by a woman named Stephanie I believe. She was very professional and patient. I don't like shopping, let alone for glasses. Stephanie gave me some very good suggestions on styles based on the shape of my face (?!). I didn't know my face had a shape (round) I always thought a head is a head. But she showed me which styles would look good on me, and to convince me, showed glasses that look good on oval, square and heart shaped (?) faces but not good on me, and she was right. When I did decide on a frame, she took my 'script and many measurements (pretty hi-tech) and triple checked everything before submitting. I'm really glad I chose this location, I got great service. read more

Me to 1240 appointment, arrived at 12:30. They said " we're running a little bit late. At 12:50 the 1140 appointment went in. An hour and 10 minutes is not a little bit late. So not only can they not manage their schedule, they lied to me to try to get me to stay. Will be finding another optometrist to spend my money with. read more

Horrible doctor. All she cares about to sell you glasses. I just walked out of this office, and regardless of telling her about my condition ( which I was born with and never needed glasses) she still forced the idea of buying glasses from them! I went there because my DL needed to be renewed and I needed the form for my vision filed to be signed off by optometric dr. I have done this few times before since I have renewed my DL 4 times so far. None of the doctor said that I need to drive with glasses since I was born with my left eye condition and I have zero record of accident or tickets. But she was insisting that I will recommend to DMV that you see better with glasses. I have told her that the glasses she was trying for me didn't help me see anything different at all but she wasn't listening to me. Do not go to her! All she wants is to sell you their glasses or lenses. Waste of time and energy and money. The only reason I came to this office was because my original doctor was out of town and needed to renew my DL soon bc it just got expired. read more

I stopped by to report that my glasses had been lost and that I had insurance. The worker immediately notified me that insurance didn't cover lost glasses and that insurance covered only theft and damage. She did not bother asking to see my insurance and was eager to move on. She, instead, just denied the verbal claim. When I purchased the glasses from this location, I was sold on the insurance because the clerk insisted that my glasses were covered for a full year and matter of factly mentioned that I could use the insurance for a new pair of glasses before the year was up (even if there was no damage). I've had issues with this location also stating that my insurance would cover my prescription when it didn't. Unfortunately, the glasses were already ordered before I could dispute the charge. This location will lie in order to get sales read more

I had such a wonderful experience today. Cassie and Rhine( apologies - spelling of names may be incorrect) offered the utmost in Professionalism as well as friendliness. The customer service and attention to details was simply fantastic. I was also appreciative that masks are required upon entry. I walked away as a more than happy customer. Very grateful for such a lovely experience. read more

I came in to book an eye examination. I had my sunglasses that badly needed attention they were warped. Alex kindly offered to help. It was clear they were not in great shape but they would do what they could to try and get them back into a wearable state. It was explained that they could break but it was worth a try. Three minutes later I walked out in my sunglasses! Thanks Alex! read more

Came in to get an eye exam and They lied and told me I was covered for contacts and an eye exam under my insurance. So of course I would get both done. Shocking when the bill came and they charged me for my contact exam. Apparently only the eye exam was free. They misread my insurance... but then what do I do? I was under the impression it was covered and they're asking me to pay. Second time coming here, it's also my last. (Last time was worse) read more

I've had the opportunity to be a patient as well as a customer for over 5 years now at this location. The fact that I can drop on by when there is availability for a tune-up on my glasses is a major plus. I'm a fan of the staff and they have shown multiple examples of customer care and relationships. All of this is being noticed while I'm still getting my glasses adjusted. Great job Lens Crafters and I hope to see you soon! read more

The pair of safety glasses I went to buy were free due to them being covered by my employer so i cant complain much. I asked questions about what i can and cant have on them and wanted to understand why. However the employee was rude and cranky, as if my questions were not worth the time and were too stupid to answer He did complete the order quickly so i must compliment that. Let's see if the work is good. The 7-10 business day TAT seemed too long, as other customers have complained about it. But that TAT is also common in privately held optometries. read more

Walked in today to look at new prescription glasses and was met by the friendly General Manager Stephanie Fischbach. She took the time to take my profile information and looked up Insurance Benefits. Stephanie was very patient and took the time to go over various options. I was intrigued by the Ray Bans and she had me try on different styles. I found a nice style that suits me well. Stephanie gave us quotes on various options and told me about the Pros and Cons of each to make an educated decision. There was no forms to send into my vision plan and I paid my share. Within 10 days I should get my pair and I will update the review then. What I say is it helps to know your vision insurance plan benefits and whether the store is in network or out of network. If you are set on a designer pair of prescription glasses I highly suggest you take the time to study your options. We were in and out in less than an hour. Stephanie was patient and she made the transaction easier. At Four Eyes across the street the associate was very quick to make a sale and kept upping the cost so we left. I can trust that LensCrafters will give us the best service possible. If you go to Costco perhaps the service won't be as personalized. read more

I am a LensCrafters customer. The Valley Fair location has been my go to since moving to San Jose. They're good but they're busier. Their computer is buggy and therefore prompted me to search a different branch. After having no problem getting a 10:45 am yesterday and having such a good experience with the whole staff. I wished I came here in the past. This is a free standing brick and mortar building. Yes. It's not inside a mall for a change. So this frees you up from the chaos that's associated with the mall. Mellow vibe. Very proficient staff and carries some pretty cool frames similar to all LensCrafters. read more

The second best eye doctor place ever. Everyone is so nice here. I love how people are so nice and considerate here. I would do business with them any time. read more