Two very different experiences buying flowers. On Tuesday evening, after 3 carts full, the cashier,…read morepleasant redhead young lady rang everything up and helped me load my car. On Friday morning, when trying to correct a price not updated in the system but well signed, in the front of the store, I was challenged that I had the wrong flower size, wrong understanding. And after engaging 5-6 different associates, lead cashier- thank you Lance and the manager all was well and after full explanation and photos I was requested to take and show the staff, they understood their own advertising for future transactions. But such a different experience a few days made, from super positive to unnecessarily harassed.

(1) Please add your phone # for customer service! No other…read moreway to contact you; therefore, my problem or question can never be answered. (2) Twice I've had orders and/or deliveries mixed up. Again, a phone call would suffice if only we could get through.

Interestingly, this hardware store aells the same Wind Machine fan that I hace in place in Mexico…read moreCity. Mine is actually wear8ng out after five years and the motor is slow to start. I almost bougt the one that thry have here, but I thought about the logistics in bringing it doen there, may not be so easy. What I actually came here for was to get some gardening tools and supplies for my house up here. I figure I have the long holiday weekend to hipefully make some good progress on the yard and small garden area. This hardware store is very close to me here and I wasn't in the mood to drive 6 miles to the big box hardware store to maybe save asmall amount of money. I got a garden house, a shovel, and regular yard rake to clean up the place. They had everything that I needed.

This has always been my favorite store in McLean for 10 years. Until today…read more Went in to fix something for my wife and was told they are too busy to help me. Couldn't believe it. Thats Never happened in that store before. But this one particular gentleman (who's worked there a long time) actually said they were too busy to help me. I explained to him I don't have the use of my left hand currently and needed help. Told me to come back another time. I guess even the esteemed McLean Hardware is losing its customer service.

Friendly knowledgeable staff make this our favorite local shop. They're great at helping find what…read moreI need.

Not sure why there aren't a thousand 5 star reviews for this location. Everybody knows that locally…read morethere aren't many options, but this Ace is especially wonderful. I've been going here for about 4 years since moving back to the area and have had more great experiences than I can count. Staff ALWAYS greets me as I enter the store and they never ignore me when shopping. Employees know the store like the back of their hand and don't hesitate to help with propane outside or with loading up bags of soil. Very knowledgable people overall. Selection is mind blowing and I've come here for everything ranging from nuts/bolts to mower blades and Christmas decorations. The ONLY negative is that I've noticed an influx of younger guys working there who aren't as knowledgable or professional. They normally walk around giggling with other employees and have no clue what the store has available. Take the good with the bad..

I got there and the front door was closed. A few minutes later a truck pulled up and I asked if…read morethey were open Sunday? The man said he would help me and let me in and had what I needed. Over and above customer service!!

It is a small hardware store so you could not find what you want It has few things, few plumbing…read morefittings. This store has more things for painting and gardening

I love this hardware store! It is chock full of everything that I could possibly need. It even has…read morea super nice gift shop area with a variety of high-quality items to include home decor, clothing, candles, children's items. I especially love getting my Benjamin Moore paint here along with buying seasonal flowers and mulch. You drive your car around back and show your receipt and the mulch is put into the back of your car. Love that! We recently bought a snowblower and it was delivered as promised. I love getting the coupons and the discounts through their app. Additionally, the service here is great. Anytime I walk in. I am asked by multiple people if I need help --highly recommend.

I went to get simple keys made. The boy at the key counter made no attempt to greet me. I then…read morewaited 45 mins for my keys to be made, one of which he said he couldn't make after 45 mins. The whole time, he goofed off with his coworkers, one which should have been old enough to have more customer service. (Who also wouldn't stop talking about how much money he made). They made multiple comments about how they closed soon.... It was 6 and they didn't close until 7 or 8. Horrible experience and not a manager or adult in the store. I could have army crawled across the bridge to Lowe's faster than it took him to make 3 keys.

Great hardware store in the middle of Prince Frederick they carry John Deere tractors and lawn…read moretractors also stihl product. They also carry a big selection of bolts screws nails and garden seeds. Stop in have a look around you never know what you willl find to take home.

Polite cashiers, employees walking the store to point you in right direction. I like the small…read moresection of gift selections in front of store. Only issue experienced was trying to use an online gift certificate given to me as a gift. Cashiers were not well versed in handling that part.

The older lady that works at the front register is the rudest, least helpful person on the planet…read more She has zero customer service sense. Yesterday was no different as my other experiences with her, that while I was speaking to her asking her a question about something, she rudely cut me off, answered the phone, turned her back and started talking to the person on the phone. There were other employees not with customers that could've taken the call. I will never be back to this place thanks to her constant lack of customer service.

the people there looks very lazy,they never want to help,they tell you where to go,and the lady…read morewith short hair on the front register is very unhelpful!