Not the service I expected. I noticed a sales rep was attended to better than me. When associates spoke to me, it was like I was disturbing their other conversations. Not the customer experience I anticipated. I didn't buy anything on this trip - I planned to. read more

Leo's went above and beyond when I brought in my vintage Omega wrist watch. Everyone was down to earth, friendly and knowledgeable. They found a bracelet that would work with the watch, customized the end links to fit perfectly and brushed the bracelet to match the watch case. No complaints whatsoever. I would recommend them to anyone. read more

They have a great selection of Pandora and Vera Bradley. This is nice, as they are the only local place with that kind of selection. The service here is hit or miss. I've never had outrageously good or bad service, it's just kind of.......blah. I've taken gifts from there without a receipt, and they did give me store credit, which was nice. They offer all Pandora promotions as well. read more

My sweet husband bought my beautiful engagement ring from Leo's in 2016. It was a round cut diamond with a halo and cost him over $3,000. Not even 3 months had passed when a diamond fell out. Within the first year of having the ring, a total of 5 diamonds fell out and I was having to constantly send in my ring to have them replace it. After finally calling and talking to the sales representative who sold us the ring, the lady tells us that the ring is known to be faulty (but she did not think to tell my husband this when he was considering buying it?!) after many frustrating months, she told me that we would be able to exchange the faulty ring for a new one. When arriving at the store, the sales rep told us that we could not exchange it afterall and that I could either keep the old ring with the missing diamond or exchange it for a plain band with a simple diamond in the middle and we would also need to pay for the setting...What!? She told me I damaged the ring by being too rough with it (I take it off when I clean, shower, sleep and workout so I'm just really confused on how that was possible. I have been very careful ever since loosing the first diamond). The ring that she gave me was cheaper than the original one we bought and I was given no other options. My husband is still paying his Dad back for a ring that I no longer have due to lack of communication by Leo's. If we had just known this ring was faulty, we would not have bought it in the first place. I'm super bummed that I am now stuck with a ring I don't love and still making payments on one that is faulty. I don't mean to complain- the sales representative was a very sweet lady but she didn't seem to want to help fix this situation. For anyone thinking about getting a round halo cut diamond ring, please reconsider where you buy it from! I would hate for this to happen to anyone else read more

Leo's Jewelry & Gifts - Jewelry Near Me - Wayne, Michigan

I went to Leo's Jewelry today for the first time, based on the referral of a friend. It took me about a half hour to get there, but it was worth it! I was first impressed at how large the store was. It was impeccably clean. The staff were very professional, I worked with the owner, David, because i talked to him over the phone, and he seemed very honest and professional. I was shopping for diamond stud earrings for my girlfriend , and I had some old jewelry to trade in. David found me some beautiful earrings that were in my price range, and gave me a very fair deal on the exchange. I'm sure my girlfriend will be VERY HAPPY with the earrings, and I will be a customer for life. I would highly recommend Leo's jewelry store to anyone. read more

I had purchased a Rolex from Leo's several years ago. I stopped in to have it adjusted yesterday and I was treated like an old friend. Very courteous staff, beautiful store and a huge inventory of watches. Love the place! read more

If you want your rings resized fast this is the place to go. Just dropped my wedding band off. Dorie was helping me, she was very helpful and nice. I should have my ring back in just 2 days. I've even heard of them having them done sooner than this. I've heard nothing but great things about Leo's from my friends. Very excited to see how my ring turns out. They cleaned my wedding ring and my husbands and they look spectacular. Good prices too! read more

I first went to Leo's back in 2012 as I was getting prepared to propose to my now wife. I had no idea what I was doing when it came to jewelery, but Leo's is a local store in the neighborhood and I wanted to support them. They are very knowledgable in their field and I felt like I had a great educational session with the saleswoman. They gave me a great deal on an engagement ring/wedding band set and I was on my way out the door the same day. The only downside is that I purchased the set in white gold which has to be sent in about every 6 months for coloring and polishing. I knew this was a requirement going into the purchase, but I found out after my purchase that they charge for it while other stores typically don't. It isn't a lot of money, but I feel like that would have been an added value to my purchase. Overall a great customer service experience. read more

My fiancé and I are high school sweethearts for 9 years now. My fiancé has been coming here for pandora bracelets and charms for over 6 years, so when it came time to choose a store for engagement rings we new exactly where we were going. Alicia has been our go to jeweler since the beginning and Leo's and her have never disappointed. My engagement ring is everything I could have wanted and more and now our wedding bands have completed the perfect package! If you would like honest advice and professional service this should be your choice! read more

Leo's Jewelry & Gifts - His band - Jewelry Near Me - Wayne, Michigan

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This place is the equivalent of a sleazy pawn shop dressed up as a Rolex AD. I've been here two times interested in a Rolex they spoke to me like I was child and where very unprofessional in the way they interacted with me. I spoke with two sales associates who both equally belittling and pompous. I brought in a Rolex I own as well as another watch I was thinking about trading in toward a preowned Rolex I was interested in the gentlemen gave me a ridiculous trade In price and proceeded to tell me how fair his offer was. I took the watch to the diamond factory where I was treated as a equal the gentleman offered me double what Leo's wanted to pay. The Rolex I wanted to buy was fairly priced but after the way I was treated I did not want to do business with them. Long story short I won't be coming back..... read more

I have been buying jewelry from Leos for years and today they proved once again how amazing they are. My wife and i showed up at 5:58 pm and they stayed open so we could get a gift for a loved one that we absolutely had to have for the next day. Their staff is more then helpful and really go out of their way when it comes to customer service. Just the best jewelry store hands down from products to staff you wont find a better place! read more

I've been meaning to write a review about this place. I'm looking for a particular Rolex watch, so I call this place, due to a reference I found online. The price was decent, however, the sales rep I talked to told me that the warranty had to be filled out to include a Michigan residence, and he also told me that they will remove all the stickers off the Rolex, all this after a wire transfer of thousands of dollars. Now, I'm really into watches , and I know the in's and out's of an authorized rolex dealer, and what this sales person told me is complete garbage. I wouldn't recommend this jeweler based on the above. I don't mind wiring money, but if I purchase an expensive Rolex watch, I will be the one removing the stickers off of it, and I don't have to live in MI to purchase out of state. So I bypassed them, and will purchase out of state with a more friendlier AD who will accommodate the norm. read more

I bought my wife's ring here because we have had a history in our family with the business. We worked with Micheal and I could not give him more praise. One of my stipulations was I did not want to work with a sales person who was pushy and uneducated. I went to the mall stores and the people were horrible. Full of lies and so called sales. Micheal was just the opposite. He told me the truth and was very patient. We came back three or four times looking for the right ring and we got it for an exceptional value. I will come back to Leo's in the near future and always and again ask for him. read more

I went there with my wife to pick out our wedding bands, we picked them out bought them and then can the big day, at this point we were living in Kansas. We came back for Christmas after the wedding, needing to get our rings resized. Took them in on 12/23/15 to get them resized and were told hey why don't you leave your diamond as well, we will clean it for you. We did and were told it would be ready on 12/30/15, right before we are set to head back to home in Kansas. We go in and they go to the back to grab our jewelry, well they come back 10 minutes later and say "hey I apologize, but what was your last name again?" 10 minutes after that they come back and we are told "I do not know how to tell you this but we cannot find your jewelry anywhere." Trying t pick my jaw up off the ground I say so you just don't have our jewelry, well it could be in the owners daughters car, well can we check, she has her car at the airport and will not be back for a couple of weeks. So 3 weeks later, we get a call and we are told that it is not in the car. We have to wait a couple of more weeks before we can fly back to the state and see what we can do to fix it. Long story short we had our wedding rings for less than 6 months and our jewelry store lost them. Did the owner ever say a single word to us, absolutely not, no phone call, email, or even text of him saying I am sorry for screwing this up! Never going back! read more

Great place! Been coming here for years, service is awesome. Ask for Rob or Mike or anyone else, great family business.

Awesome experience at Leo's today buying a pre-owned Rolex GMT. Alicia (and her pops) were very kind and friendly. Excellent conversation and great service. Happy to accommodate customer needs. I'll definitely be back next time I'm in Michigan. read more

A bit of a drive from Canton, but well worth it! Rob is honest and knowledgable. He was very patient and spent 45 minutes helping me choose the perfect setting for my diamond. He kept my budget in mind and made sure I didn't fall in love with something I couldn't afford. The turn around time in receiving my ring was speedy quick and communication along the way A+. Thank you, Leo's. read more

I love Leo's! I've been going there since I was a kid...got my ears pierced there, my HS class ring, gifts for friends, and it's the only place I go to get my watch batteries & bands changed. Something so simple, but they take the time with even my cheap everyday watch. Their selection is great, and they stand by their products. A great local business to support! read more

I've recently added Leo's Jewelry to my list of 5-Star jewelers. The sales associates are very knowledgeable on all metals, stones, and watches. I felt as though it was more important to the staff to make my husband I feel comfortable with our purchase rather than quickly trying to close on a sale. This type of approach has led my husband and I back to the store multiple times. Definitely my first stop when I am in need of that special gift (i.e., college graduation, milestone birthdays, etc.). I can see why Rolex has trusted this store for many years. read more

I recently had the most wonderful experience at Leo's. I had been debating buying a rolex for some time. I live out of State, so I couldn't make it to the store. Alicia text messaged me pictures of all the watches that fit what I was looking for. I ended up buying a watch from 2000 miles away. I have to say they went above and beyond! I am beyond happy with my purchase! It was exactly what I wanted! read more

Recently recommended a friend to Leo's and she was so pleased with the knowledgeable salespeople, selection, and quality of their jewelry. I've received several gifts from my husband over the years, including my wedding ring which I'm still getting compliments on ten years later!! read more

Had a quick chat with the salesperson and almost took the deal. He was courteous and easy to deal with. But I figure it wouldn't hurt to ask for a little more discount. He said if I wanted something (the deal) better than that I had to talk with the boss. I waited 10 minutes to talk with the boss and he simply destroyed the sale by pulling a used car salesman. read more

ABSOLUTELY LOVE THIS PLACE! Been shopping here for 10 years.. I will never buy jewelry from anywhere else . Original owner still works everyday and is the nicest guy ever . I work with Rob the manager who is great and have bought 3 Rolexs from him. They have a huge selection of rolexs and preowned . I never feel pressured to buy anything like I did at other jewelry stores . We bring our jewelry in for cleaning and I would never trust my wife's diamond with any jeweler except this place . Super re commendable , This place is clean and has it together . EVERYTIME we walk In someone is cleaning which I like. The owners daughter works there and helps my daughter in PANDORA. We only buy our pandora from leos . Alicia does a wonderful job on suggesting charms and is super fashionable which my daughter copies everything she does. This place has been around forever and I tell all my friends to come here to get quality and the best deals , They have seriously everything you can want. Makes it easy to shop. Btw the idiot who wrote the bad review about this place is just pissed that leos wouldn't do what he was asking because it was illegal ! I know Rolexs and that's against Rolexs policy ... LOVE LEOS! read more