Wow these guys really saved the day. I came to stay at a friend's house in Orondo and got stuck in…read morethe snow. I know, silly Western Washingtonian! Anyway even though it was after 6 PM and they were closed for the evening, when I called they picked up. I don't remember the gentleman's name but he was so cheerful and customer service oriented, it really lifted my spirits. After I explained my situation he recommended a better solution than towing. He quickly confirmed with another individual who had a snow plow truck. I didn't want to deal with it that evening and it was dark by then, so he showed up as promised the next morning to scrape the roadway and then pull my car out of the pile of snow. The price was reasonable and since the whole hour wasn't up yet he continued to plow. Talk about going above and beyond the call of duty. Thanks Trevor! This was one of those times when it was not just about the work being performed but literally rescuing a customer. I really am so grateful.

We have our boat serviced as Reed's marine every Spring and Winter. They do a great job and the…read moreprices are lower than what you would find in Seattle. Everything is fair and down well and we have become friends with the employees here and look forward to seeing them around town. We also had them do a boat lift install which was very professional and fast. Highly recommend to both boat owners and vacationers in Chelan needing boat service.

I stopped by the office to schedule an appointment, where I had the strangest encounter I've ever…read morehad with any business. Mrs Talley, greeted me with a sneer as I asked about making an appointment. "You need to call. We don't make appointments in person. Besides, I'm busy!". She was literally alone in the office dusting off some cheap looking trophies. I stepped out of the office and called her from the curb, where It was extremely difficult to hear her over the traffic noise, When I suggested that it might be easier to continue the discussion in person, as I was 20 feet away from her, she repeated "That's not how we do business!" following up with "We might not even want to take your vehicle." and refused to offer any alternatives in the area. she did call later on and left a message that they weren't interested. Every moment If this exchange was bizarre. She get's an F in Customer Service and an F in Interpersonal Skills. It's a shame. I hear they do good work, but I'm not interested paying what I expected to be several thousand dollars to a crackpot. I've since spoken about this with several locals and business people. every single person I spoke with had something negative to say about her. ‍

Discovered we had a water leak on the front of our work truck. Called Talley's this morning and 4…read morehours later the water pump has been replaced, and at a very reasonable cost. We are extremely happy customers.

Truck had engine problems along with check engine light..It turned out to be a air flow…read moresensor..Truck runs good now and no check engine light...Pricey but worth it..

We had just arrived at Bridgeport State Park when our truck started making a strange noise. We put…read moreour boat in the water and parked the truck at a campsite. That is when we noticed a waterfall under the truck. Looked for a hose leak or a radiator leak, but couldn't see anything. Since it was late afternoon, we decided to deal with it the next day. Looked for auto repair in Brewster, the closest big town 12 miles away, and located Medrano's. What wonderful people! This is a one-man shop and they normally work by appointment only, but when we showed up unannounced, Mr. Jose Medrano came out, took a look, ran a simple diagnostic test and said it was the water pump. He said he would order the pump and, since our truck is also our RV, do the work in one day. We drove back to camp. My husband took the truck over the next morning, arriving at a quarter to 9, Mrs. Medrano drove him back to the park so we could go fishing until the work was done. We called about 1 pm and Mr. Medrano said his wife was on the way to pick us up, the work was done! That is service above and beyond. The charge was well within the going rate for the work and exactly the quote we were given. We really wish we had caught a fish so we could give it to them. Medrano's does good work, the price is right on and they are good people. We would recommend them highly.

Had a bad water pump replaced at Chad's. Picked the car up and drove to Seattle. The next day I…read morenoticed the new water pump was leaking. I take it to a local Seattle mechanic and confirm it's a bad water pump. I call Chad's and he totally takes care of the bill. He said he would deal with getting refunded from part manufacturer. I really appreciated that as we all know that would have been a total pain in the ass to get refunded from manufacturer. I highly recommend Chad's

Catastrophic Repair, Unauthorized Work, and Extortion -- Exposed by NAPA Corporate!…read moreI brought my van to Chad's Quick Auto in Chelan strictly to address an overheating problem, which required diagnosing and installing a new thermostat. Instead, this shop performed completely unauthorized work and hit us with a shocking $1,600 bill for an unrequested oil change and oil filter housing. Because we were out of town and stranded in Chelan, they used our situation to their advantage. We had to pay their extortionate costs just to get our van back so we could drive home and get to work. The van ran significantly worse than when we brought it in to them. We took it to Scotty's Auto Repair in Moses Lake, (highly recommend, their 5 star review is coming soon) where their team discovered that Chad's had put the entirely wrong radiator fluid into our vehicle and a faulty oil filter housing causing it to leak profusely. Genn at Scotty's acted as a fierce advocate for us. When she called Chad's to hold them accountable, they spoke to her in a completely inappropriate manner over the phone. Because Chad's refused to take responsibility, Genn bypassed them entirely and escalated the issue directly to NAPA Corporate under the NAPA Auto Care Peace of Mind Warranty. Because Chad's work was so flagrantly improper and defective, NAPA Corporate approved the claim and covered 100% of the parts and labor required to flush the system and fix Chad's dangerous mistakes. NAPA's own corporate intervention proves Chad's work was faulty. Avoid Chad's Quick Auto Chelan at all costs--they perform unauthorized work, price-gouge stranded travelers, and execute defective repairs.

So helpful! We weren't quite sure what we needed but the guys working helped figure it out. The…read morebest part was they had a store toolbox full of tools they let us borrow! My boyfriend spent over an hour trying to replace a belt and even though it was cold and nasty out a couple of guys came out and checked on him and gave him tips and whatnot more than once. This isn't the first time we've gone there for car issues and they have been super helpful and gone above and beyond every time.

I would give them a million stars if I could! I needed a quick fix on an engine coil in order for…read moreme to get back home to Seattle safely, I had the part I needed with me and Jose was incredibly nice and helpful- I even tried to pay what they would have charged me for the part had they had it in stock and he declined as well as the cash tip I offered- he told me all he cares about is me making it home safely- and I did! Thank you so much! After a frustrating day I was able to make it home safely and was filled with gratitude the whole way home! Thanks again Jose!!

The team at Chelan Auto Parts are very knowledgeable and have given me great service. I highly…read morerecommend this store for your future projects

My car battery was dying and Robert and Chris changed it for me in the parking lot. I was then…read moreable to drive it to Wenatchee to take care of my granddaughter after her surgery. Shop local. They took such good care of a helpless female in major stressed mode with kindness and professionalism.

Yesterday we experienced some trouble with our truck as we started to drive through Pateros. We…read morepulled into the Chevron where our truck decided it no longer wanted to start. Time? 5:05 PM We decided to call the shop anyhow hoping they were maybe open later. They weren't but Bill answered anyhow. After talking with us briefly he drove to the station where we were stuck (fortunately, it was just around the corner!) and after trying to start the truck he offered to tow the truck and the trailer we were towing to the shop. Turned out to be a fairly easy fix; radiator hose had "aged out" and sprung a leak which led to the engine overheating and not wanting to start. Bill got the hose replaced very quickly and replaced our lost fluids, all the while monitoring our block temperature to ensure it was coming down. He treated us kindly, honestly and did a solid repair for a