Great service! Traveling through on my way to California and had a valve stem leak. They were able…read moreto repair it, check my tire pressure and get me back on the road quickly. Great customer service! Oh and I got these tires from Americas tires so it was all free of charge. You guys rock!

Fixed a flat tire and insisted on a complimentary tire rotation. It was all at no charge. I asked…read morewhy no charge, was told they hope to earn your future business. Excellent service.

I am old enough to remember when Costco hired nobody but friendly and helpful people; the self…read moreserve counter today disproved that long-standing theory. I'm sorry there was not immediate compliance but when you mumble in point you can't expect people to understand what you're trying to say. If your goal was trying to repel business from that particular location, you're working at break neck pace. I'm giving this experience a two because the man at the cash register was extremely friendly and helpful as I expect and has always been my experience for the last 25 years with Costco. But you, working the self service counter, do you know who you are?

Very surprised that there is a Costco location in Sequim, huge win for the town. Same options…read moreoffered in other locations with a gas station and food court.

Terrible customer service and inexperienced staff. My husband took his F250 diesel for an oil…read morechange, the tech kept calling it an American Dodge and took out the parts without checking to see if they had new parts in stock. Then, handed my husband the pieces and said he would need to go somewhere else. The manager wasn't helpful. My sister-in-law also had a bad experience when they forgot to put in an oil filter - completely ruining her car - again, no accountability. ​

Stressful day at Sequim Auto Center today. Not one, but 2 people called out "sick". They were…read moreobviously very slow since they were short staffed. Hostile customers and name calling ensued, it was triggering for me personally. I don't usually use that term, but it was loud and stressful. They also spilled oil on my engine causing a burnt oil smell. It's not worth the savings for the 2.5 hour wait and the customer experience.

I am near to tears with what I discovered after taking my vehicle in for an oil change. A couple…read moreof days later I saw some pink liquid driping under my engine compartment. Come to find out of course it is radiator fluid. Then I look and see my engine cover riddled with oil everywhere in the groves as if hastily whiped off. I had just washed my engine compartment prior to bringing it in. Shame on them for that. I was told they checked all my fluids and lubricated joints etc. And that the air cleaner was fine for several hundred more miles. Hmm, no one took the cover off the air filter. There are two bolts that need to be removed and they were untouched., The 190 plus they are making an hour, you would think they would have could have taken the radiator cap off, but it was crusty around the edges and the fluid was rusty looking inside. They either didn't bother to look or did care to tell me. Shame on them either way. I am trying to take care of my car why would a professional not let me know the things it will need done. The interior cabin filter was also never looked at, even Jiffy lube looks for these money making items. So $250 plus dollars later, they left me with doubts about even getting a new oil filter, a leaking radiator with rusty water in it a severed hose leading to the engine air filter I should have been aprized of and two completely filthy air filters. And, and no itemized list of the points they checked and the condition there of. Now I see why. Shame on your workmanship and professionalism. Not even trying to help someone to care for thier car. Shame!

Chelsea in office is great, smart, helpful, personable. She knows her parts and inventory- that is…read moreall I ask. She didn't have what I needed but, called locally and checked her computer to get the correct part number. Good job, Chelsea!

Took my Polaris quad in for service. They replaced the voltage regulator and did a regular…read moreservice. All good, only complaint was the wait I had to get the quad in there.... Had to wait 6 weeks, but it seems like that is the 'norm' now pretty much everywhere....

Brought my commercial Stihl Weed Wacker in to have the pull cord replaced. I called after not…read morehearing from them for 2 weeks. I was told it was not worth replacing. I asked to speak with the mechanic who said it was not worth replacing the pull-cord as small engine needed to be replaced, which would cost $350. Suspicious, I picked it up, paid my required $36. for 'Labor Costs'. I brought it to a shop in Sequim. $31, a day later, a new pull-cord and it WORKS LIKE A CHARM!!!!! I WILL NEVER GO BACK.

We have had great experience with this shop and wanted to share because it's not always easy to…read morefind an automotive business you can truly trust. From the start, they were honest, straightforward, and took the time to explain what our vehicle needed, without any pressure or upselling. Their pricing is competitive to other quotes we have received. The work was done on time, and vehicles have been running perfect since the work was done. What stood out the most was their integrity - you can tell they genuinely care about doing right by their customers. On our most recent visit, we had a check engine light came on, and a local automotive retailer ran the code as a purge valve issue. Here Bruce's ran a pressure test, and it came back negative. They assured nothing was wrong the car, reset the computer and didn't charge us! It's rare to find this level of honesty in this industry. We will always choose Bruce's and highly recommend them to anyone looking for reliable, fairly priced auto service.

My experiences with auto service shops have not been very good in the past. I have been ripped off…read morefor thousands of dollars and therefore my trust with them is limited. I thought that I was experiencing once again here. I took my Mercedes in for just minor service, oil and filter, inspection, etc. The very next day drove home and oil was everywhere, see photos attached. I was obviously pissed and called them and had it towed back. Caleb was calm and let me know he would take care of it. They put it on the lift, located the problem, fixed it, and cleaned up the mess in and around the engine. It was a brand new O-Ring installed on the oil filter that failed. It was one of the rare "shit happens" incidents. He even gave me some oil sand to take home to use to clean up my garage. My trust has been reestablished with an auto service shop. I will be going back!

Sequim folks here are the best. Went out of their way to…read morehelp me install a head light lamp bulb. Thank you to all of the employees that work there!!!!!!!

HAD an engine issue while traveling. Stopped into Sequim O'Reilly's and the staff helped by…read morereferring a local mechanic! The staff was welcoming, friendly and (obviously) very helpful! All told the O'Reilly experience and referral to Justin at Gale Family Automotive was GREAT! Bonus was my mini vacation extended so I had unexpected extra time with family in Port Angeles. PS: Hwy 101 from Hwy 20 to Sequim is an aggressive Hwy! Well, guess most Hwy's and drivers are aggressive these days. You'd think a bunch of'm are headed to a hospital with a pregnant woman who's water just broke, or a severely injured person who's missing limb is packed in an ice chest, to be in such a rush. (Thanks, Cousin for letting me use your Yelp acct. to post this review about O'Reilly's, Hwy 101 and drivers! See you in B'ham soon ox)

5+ Stars. Our Schwintek kitchen slide quit working and I…read morecontacted My RV Works while we were in Sequim, Wa. Darren diagnosed the issue and ordered the repair parts from Lippert. However, Lippert shipped the wrong parts. Long story short, Lippert shipped the wrong parts 2-more times. In the mean time, we had reservations in a town 3-hours south of Sequim and had to vacant the Sequim RV park. When Lippert finally shipped the correct parts Darren traveled 3-hrs to our next destination to make the repair. My RV Works went above and beyond to complete the repair. There are still people (companies) out there that are willing to do the right thing to complete the job and get the job done right. Hats off to My RV Works, Darren, Anne and Dakota.

Oh my goodness, Darren is a super star. I had a defective…read morewater pump and Darren systematically diagnosed and fixed the problem. Plus, when he knew he was going to arrive a bit later than anticipated, he texted me. Who does this in this day and age. He was not the least bit annoyed with my questions, and his rate was more than reasonable. I highly recommend him.

We took advantage of their full vehicle inspection special they were offering. we found out the…read morebrakes were in need of replacing. As always they are friendly and professional from the Techs to the people at the front desk. We highly recommend Flying Wrench!

Customer service is not restricted to the front office. Friday I had driven 27 miles to pick up a…read morereplacement air filter I had ordered the day before. I arrived not knowing the shop had closed due to a major accident on the main road closing it for hours. Luckily there were a couple of mechanics there when i arrived who told me why the shop was closed. Explained why I was there and they volunteered to get my part saving me another 50 mile (round trip) journey. Thanks guys!

Unfortunately 0 is NOT an option. This is clearly someone who has turned a hobby, into a poorly run…read morebusiness. The phone, that being a single # is NEVER answered, mailbox full, calls are not returned in a timely manner if at all. I have to wonder about Jahns actual mechanical history. Being an enthusiast about a particular vehicle, does not make a great mechanic. I have called 10x documented in my phone with 0 response. It takes a lot to piss me off, but his lackadaisical attitude, shoddy work. Will both show in final product.

Let me start off by saying that I have not used Jahn for repairs yet - but he is one very cool…read moreindividual. I was broke down in my 2004 Range Rover on westbound i90 - oveheated - waiting for AAA to show up. Jahn was driving eastbound - saw me on on the other side of the freeway - made a u turn at the next exit to drive by and see if he could help. If I hadn't been towing it to Biggs in Bellevue at that point (they had the rover 3 weeks ago for the low coolant light and said there wasn't an issue) to fix their previous work - I'd have used him. Great kudos to a guy who takes time out of his day to stop and help a stranger on the opposite side of the highway!