The manager is arrogant and abusive. The store doesn't respect its customers, and treats them like children. I've had my pool for 18 years in Elk Grove and spent $1.000 and $1,000 of dollars over those years. Avoid them like the plague. They sell you chemicals that are "on their list" and they may or may not work. They pushed "Phos-out" on me and it ruined two filter cartridges. When one of their (Leslie's brand) filter cartridges failed, they refused to take it back or exchange it. These cost about $140 and they claim they can't take them back because the manufacturer won't accept them--IT'S THEIR FILTER. So two sets of filters ruined (over $250 out of my pocket!) and Leslie's refuses to support the customer. I will never shop there again. All-Clear pools is farther from my house, but I will drive the extra miles to stay away from Leslie's. read more

We have been going to the store in Laguna for years. We noticed within the last year there has been a different group of employees. This group is much more friendly & helpful than the previous group. As a woman going into the store to get the water tested, I don't feel like I am being talked down to like I was before. The staff is very friendly & helpful. We took our water in to get it tested to insure we didn't need any additional chemicals. It is a little tricky to balancing the water. We have a salt water pool so the pool generates chlorine from the salt added. Since we were preparing for the summer swim season, we had to purchase some additional chemicals to add. The staff wrote everything out & clearly explained to us what we needed to do step by step. They did not pressure us to buy anything that was not needed. They advised us to do a couple of steps & come back in to have the water tested again before we proceeded on the next step. The staff here will even assist with bringing items out to your vehicle. Awesome customer service. read more

This experience was two years ago. I bought a house with a pool. The water was green from algae. I took my water to Leslie's Pool for testing and advice on how to turn my pool water back to normal again. After the water test I was told to shock the living crap out of it. Their advice: Shock,Shock, Shock and keep shocking the pool until it gets back to normal. Unfortunately, that was not working. After two weeks and countless powder shocks was wasted. I poored 4 bags each treatment on a 30K gallon pool. After wasting a whole box of 12 bags of powder shock, I still had NO RESULT. Pool was still green. I went back to them and they told me I need to buy more powder shock and was told that it may take weeks and lots and lots of shock treatment before it clears up. I was thinking to myself, something is wrong with this stupid picture. I called up my brother who is a NEW POOL OWNER himself for advice. Imagine that....TWO NOOBS need to come up with a plan that these Leslie Pool expert failed on. We both figure that since I had ALGAE ISSUE, MAY BE WE need to buy some sort of algaecide...God knows...it's fracking common sense right? Algae problem....buy algae killer. Holy of motherfracking God....the algaecide worked in a day. 2nd day after the algaecide killed all the algae, we than SHOCK the pool until it became clean. How is it that two fracking Pool NOOBS figure out how to clear up a green pool when these expert from Leslie Pool failed? As far as swimming pools goes, my brother and I are IDIOTS...so what does that make Leslie Pool's EMPLOYEES? read more

There really should be a way to give zero stars, or better yet, something in the negative numbers. I've been to this location twice and both times received *horrible* customer service from a condescending and poorly trained employee named Hayden. Rude, unhelpful, slow, and not at all knowledgeable about his stores products or services. Save yourself the headache and go somewhere (anywhere) else. read more

One star is generous. We purchased the algae guarantee and they bait and switch you. Change the rules 3 years into it without notice so the guarantee is worthless!!!! A waste of $$$. Go anywhere but here if you want service! The counter guy Brian I( I think his name is) mumbles, is impossible to understand and wouldn't know customer service if it ran straight into him. After not a single word mentioned in the three years, they now claim there is no guarantee unless you bring the water in for samples every two weeks!!! Seriously, the bottle they give you says bring in monthly. I tried once to come in under a month and they wouldn't test the water so something is NOT right. Not to mention they have logged my water results under a guy in another state multiple times so their "tracking" is a joke anyway. read more

These people have no comprehension of customer service. In the 10+ times I have been here I have been greeted upon entry once. Went there today to probably spend $250+. Only customer in the store, said hi to Brian the guy working there and got a grunt for my troubles. Brian was way too busy for a real live customer carrying a pool sample. No,"I'll be right with you", or any other communication just continued to fanny around and then take a call. I gave him about 5 minutes to acknowledge my presence and then left. All clear pool supplies is an extra 10 min drive for me but I'll be going there in future. Seems cheaper as well read more

Right as we walked in we got a "hi guys how are you" then promptly asked if we could be helped with anything. The Guy Devon was very helpful and friendly. He help look up my friends problems. She will be coming back here to her help with here pool. I will be back to buy toys for the kids for the pool lol. =) read more

My first time at the store and the employee there was extremely helpful. He told me what I needed to do to clean my 1700 gallon pool and how much chlorine to use. Also gave me water testing information. read more

Thanks for the great service Shavonnia . This young lady was very professional and kind . And most of all solved the problem I was having with my pool sweep . She was the only one working and did her job very well there at the Laguna blvd store . Thanks again Shavonnia , you rock ! read more

I would give them 5 stars but have to drop to 3 because they are Expensive . They got my Swamp clear again. Katumu is who took care of me is very knowledgeable. read more

Very good service! I took my pool cleaner in for repair. It had slipped a belt. Repaired and lubed for no charge!! I was very happy needless to say!! I highly recommend this store for your pool needs! read more

I bought a basketball hoop over weekend, then the price went down the next day. Priya in the store was very helpful and adjusted price. Great customer service from her. Highly recommend her and Leslie's read more

Sadly this location has the worst customer service. They only have one employee working anytime I go in. Which is fine, I'm happy to wait my turn, but I at least would like to have the employee acknowledge my waiting, a look up, a good morning a " I will be with you shortly". Nothing!!!! I waited 20 minutes to get chlorine tabs and waited patiently and never got a acknowledgement of my waiting. Once it was my turn he still acted as if I was not standing there. Not good for business when you hire employees that don't have any amount of social skill or care to help a uphold your company's reputation. It's just as easy to get my darn chlorine elsewhere. read more

I previously purchased a seal kit for my pump and the manager looked it up in his catalogs and had some in stock. This week I returned for another kit. Armando was trying his best and was very stressed out. The acting manager gal just sat back then a lady came in and got a extendable pole and the gal employee assisted the lady customer with the item she pulled off the self serve wall rather than allowing Armando take care of her and the female employee with a lot more knowledge assist me. Besides the other customer with the extendable pole, we were the only customers in the store for nearly a half hour. I will never be back. PS Leslies pool supply needs to replace their ugly faded store front sign. read more

One star is being generous. I tried to make a return/exchange today and I was told that I had to exchange my item with the person who actually sold me the product, which meant returning at another time when W. Dixon was on duty (because he was he one who sold me the item), what a pile of garbage!. The lady on duty at the counter named Katumur was rude and disrespectful. She flat out told me I couldn't return any of my items because it was a store's policy, imagine that! Buyer beware! They'll try to sell you all sorts of chemicals you don't actually need for your pool ~ the worse part, they don't tell you that you can't return them. I hope this place goes out of business SOON for the way they mistreat their customers and I hope that all their employees who are rude and disrespectful get the payback they deserve seven times fold! read more

1 Star is too generous. While at their store I had scheduled an appointment to have my pool/spa heater serviced. I also had a quote for replacement of a new heater since the current system is a little old and depending on what was wrong I may just opt to replace vs repair. The day of my appointment I miss a call from their customer no-service department letting me know the technician cannot find my house, I must have given them the wrong address. Within minutes I return the call only to be informed the technician has already left. Ok, can you call him and have him turn around. To which I am told, "well if you gave us the wrong address there isn't much we can do". Are you people serious? I can't speak for your other customers but I am pretty certain I know where I live. Maybe someone at your company gave him the wrong address. I am put on hold an when the customer no-service rep returs she tells me the technician has gone home for the day and is not answering the phone. I hand up and call the store I made the appointment with. I explain what has happened and that I would like her assistane to get a technician out to my house as scheduled. She confirms my phone numbervand states she will call me right back. An hour later I call the store, she is still on hold with their customer no-service. A few minutes later she states the technician is based out of Stockton and is out their on another job. Wow! These people like to lie, I thought he went home? I am then informed I can be put back on the calendar under cancellation notice to try and get a sooner appointment. I guess I should be happy that in a down economy their business is thriving to the point ofnot caring about the customer. I realize every business has problems. It is how they deal with the problems that determines how good a company is. How about, I am sorry there was a problem with the appointment I can have the technician come later tonight or come early first thing in the morning. Or, I am sorry there was a problem with your appointment. Would it be ok if we schedule you for our next available appointment that is convenient for you and we will only charge for parts? These two options may have some cost to your store but two things I would like to point out. First my time is just as valuable as yours and I am out five hours. Second, you just lost a $3200 sale had the heater had a major issue. Again I guess i should be glad your business is doing so well it can throw away customers. I will not be using Leslie Pools again for service or supplies. read more

Do not buy anything from this store. WORSE CUSTOMER SERVICE AND CONDESCENDING MANAGER! It's really sad that we need to review comments on all stores we might do business with. As other customers noted in some reviews, "I wish I had before doing business with them." One star is way too generous. Purchased a pool cover. 2 of the pillows used to anchor the cover by filling with water leaked immediately. Took the pillows back to the store to exchange and they were not in stock. Explained we already had the cover on with most of the pillows filled with water and needed the pillows right away (instead of having to empty all the pillows and removing the cover to start all over). The employee said they didn't have them in stock so my husband suggested replacing with something they had in stock. The employee said he couldn't do that unless we wanted to pay extra because the pillows were slightly larger. My husband said no, clearly the pillows were faulty and he believed, right or wrong, that they needed to make this right by replacing the pillows with what they had in stock especially if there was only a slight difference in price. The employee refused again so my husband asked to speak to the manager. At that point the employee became very condescending and said he wasn't going to call the manager because it was his day off. Both the employee and my husband started raising their voices so my husband told him to just order the pillows and said he would return to discuss this with his manager. Called a few days later to check on the replacement pillows and another employee said the guy NEVER ordered the pillows. Went back in today to speak to the manager (Wayne Dixon aka arrogant ---) and my husband was essentially blamed for everything that happened. He said he received complaints from customers and watched the video of the exchange between his employee and my husband. When my husband asked him about a certain point in the video, Wayne said, "I didn't watch the whole video, just the end." Really?? When my husband asked Wayne about the employee not ordering the replacement pillows, his response: "Yea, I talked to him," and immediately went back to blaming my husband for hmmm, let's see, faulty product, not willing to replace with something similar they had in stock, not willing to "bother" the manager on his day off for approval to do so and an employee that failed to order a replacement, albeit on purpose. Needless to say, my husband told them to take him out of their system, he would never do business with this store or any other in the area. Based on the reviews I've read today, we are not alone. Avoid this store at all cost! read more

This place is very convenient to go for my pool supplies. I like that I can get my pool water tested without any issues. I would have given a better score, however the older gentleman that it there, isn't very friendly. read more

Better place then all clear. Helpful and knowledgeable staff and they had everything I needed at a fair price. They even help me repair my pool sweep at no charge. Now that's service. read more

They are so helpful at this location. I have a pool guy that doesn't seem to know how to keep algae out of my pool. I came here and the guy at the counter gave me the chemicals needed to shock my pool back to perfection. With them I feel confident maintaining my pool on my own. read more

Absolutely the worst service and customer care from ANY company! We arranged for a service call to replace a pump (around $600). We received a service window of 12-5 on a Friday. Since we both work, my wife took the afternoon off to meet the repairman. No show so we called the store who said he was on his way. At 6:14pm I got a text on my phone from a ""Michael" who said he was "outside our house" and would wait "another 15 minutes". No one was there and the text registered as "unknown caller". No show, no call or apology from Leslie Pools. We left a message about our disappointment. No apologies , no reason, no offer to reschedule no response period. We found a another guy in Elk Grove. He came the next day, on time at 9am in the morning replaced the pump for $400! LESLIE POOLS IS NOT ONLY UNDEPENDABLE AND RUDE BUT A RIPOFF PRICE-WISE!! Steer clear of them or you will be very disappointed. This is not the first bad experience with them, but it will be our last. read more