We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Great selection of items needed for pool maintenance. Good price. Located close to home.read more

From the owner: Your online pool and spa supply store carrying hundreds of items from all the top brands! We are…read morepool and spa experts with years of experience ready to assist you with your pool needs.

We were nervous about building a pool since it was our first pool, so we did a lot of research and…read moremet with many builders. We are very glad we chose to work with Dolphin Pools. From start to finish, the entire process exceeded our expectations. Our salesman, Isaac Crouch, was fantastic and was always ready to help through the end of the build. He was knowledgeable, honest, and helped us design a pool that was perfect for our family and our backyard. Jake Wozniak, Adam Fish, and Brenda Alcott all did an amazing job keeping the project moving forward and making sure everything stayed on track. We loved that the team was incredibly organized and responsive, keeping us informed throughout the process and making everything feel seamless. We were very impressed by the excellent communication, professionalism, and attention to detail from everyone involved. The team genuinely cared about delivering a great experience and a beautiful finished product. If you're looking for a pool builder in Arizona, we highly recommend Dolphin Pools. Thank you to Isaac, Jake, Adam, Brenda and the entire Dolphin team for making our dream pool a reality!

Dolphin Pools has been great to work with. We just finished the shotcrete phase and it looks…read moregreat. Dustin was our salesperson and he did an amazing job with the design work and advice. Our construction team of Adam and Jake have been awesome. They have ensured things are progressing smoothly. Brenda in the office has also been amazing at keeping us updated on the next steps. Highly recommend Dolphin Pools! JH

We had the best experience purchasing our new outdoor grill kitchen…read more Zach was extremely helpful and made sure we got everything we needed. I loved getting the computer generated drawing, which helps me make sure that I'm getting what I want! Very professional sales staff.

Bought an Aspen Spa from these folks. The service issues started when they delivered the spa and…read moreleft without hooking it up. Later, I had an issue with a jet malfunctioning and repeated phone calls and messages were ignored and not returned, I hired someone else to fix the jet. After owning the Spa slightly less than 2 years, one of the "volcano jets" broke apart, and I needed replacement parts and installation. The parts were still under warranty so I tried contacting these folks by phone, email and through their website beginning in November. Once someone actually answered the phone and said service would call me back, which of course never happened. Eventually, I contacted Aspen Spas directly and complained - surprise, the next day Zach from Kokomo called me about my part. Aspen did send the part I needed, but unfortunately they sent it to Kokomo and not to me. A person named Brady called me to let me know the part was in and said he'd drop it off at my house since it was on his way home. That was nice, except Brady was a no-show. When I called and texted Brady's number, I never got any answer and no further response from him or anyone. Over the weekend I went to their shop and spoke to Luke, who found my part and gave it to me. Luke also gave me his card with his cell phone and e-mail, and apologized for the bad service saying to call or e-mail him directly next time. When I tried to install the part myself, I couldn't do it because I lacked the tools I needed to get the jet housing off. I texted, emailed and called Luke to schedule a service call, and no response for more than a week. I reached out directly to their service person (I had gotten his contact info previously from the original delivery of my spa), and he said he hadn't heard anything from Kokomo about me needing service but he asked me for a picture of the part to be installed, which I sent, and he said it looked like the wrong part and my spa might need to be re-plumbed. These people are jokers and while not the absolute worst customer service, it's pretty bad. I suppose they could have lost my part when it got shipped to them rather than to me - thank you for keeping my replacement part and giving it to me. As for the rest, I won't darken your door again and I strongly suggest everyone else avoid this place also.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

Great to work with and good follow through. The showroom…read morewas easy to see the end product.

If I could give this company 10 stars, I would. Absolutely seamless process from day one starting…read morewith a fabulous design from our salesperson AJ Lucas. His design was by far the best use of space and he brought our dream to life. Next stop was our construction coordinator, Jared Beck who went above and beyond with making sure all aspects of construction on site were completed on time and with no issues. Working with our scheduling coordinator, Danielle Dobbins was easy, fun and personable. She made sure, along with Jared, that we had our pool completed and up and running in the time they promised. The contractors that Tribal Waters used were respectful to our property, efficient and very good at their specific trades. Could not have asked for a better experience from start to finish. This is our 4th pool we have built here in our homes in Arizona and the best experience thus far. Thank you again Tribal Waters for the absolute best time building our dream backyard!

From the moment Abraham came to our house for the first time to meeting with our superintendent…read moreJarrod and in between all that our office coordinator Yolanda it was all a wonderful, easy, and affordable process. All three were great at communication and answering my billion questions. They always stayed near our budget and beat out competitors by far! I could recommend another pool company more!

Samson was awesome. Told us what was to be expected. It was we wanted but he informed us of all the…read morefeatures.. the air tight seal, the manufacturing of the hot tub and the cover. So durable and strong was the cover that it made this the best option for us and our needs. Also, the hot tub itself and all the nozzles made this the best choice for us.

I went to the store to buy a spa, and they were very unprofessional. I found another customer who…read moreargued about a warranty with someone who bought it a year. stay away.