So here we are. Jacuzzi all of a sudden stops working. Our regular Pool guy looks at and says it's…read morebeyond him. We gotta call somebody. When I asked him for a recommendation without hesitation, he said call spas and Moore. I called Doug that night. He called me back. I told him what the problem was. He explained what they can do and how they do it and he sent one of their guys out the following morning, Pablo. Pablo came on time explained what was wrong. How it needed to be fixed and fixed it. They are efficient. They explain what is needed and they fix it. I would call these guys in a heartbeat. Thank you, Doug and Pablo.

Spas & Moore is the best in the Bay Area!! Any time anything happens to my hot tub I call no-one…read moreelse. Doug Moore is always responsive and it's really easy to schedule an appointment. I always ask for Pablo; he is so professional, knowledgeable and kind. Not only does he give the best suggestions, he also gives the most sincere advice. Highly recommended!

Excellent service, very reliable and excellent communication. I highly recommend this companyread more

Matt does a great job. Very reliable. Goes above & beyond the minimum…read moreHe has done extra work when asked.

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

they have taught me how to keep the pool chemistry at the proper readings, taken care of the pool…read morewhen we travel and always have the correct advice on what parts I do and do not need. have all necessary chemicals in stock and prescribe appropriate usage after free in depth water tests. and good people with which to work.

It is not a reliable company to trust on! I have them coming…read moreseveral times to my client in order to fix a issue and they scheduled me and canceled me without letting me knowing. I went over there and schedule one more time with them for today June 16 noon time and it's already 6 PM no one showed up I did not receive any call and they want to charge $400 for small pieces of plumbing. I am not satisfied with them the customer that works with them for a couple of years saying that he wished that there were more options but there isn't.. The son of the owner insured me that everything is going to be okay and he is in personally going to take care of that ... no one called me no one showed up the problem is still a problem! Thank you for nothing and for a lot of headache. Bad service!

Jose diagnosed the problem in 10 minutes, bad heater, will work for two day replacement of new…read moreheater. very professional, very prompt!!!!!

------ it only took css two days to come and fix my hot tub . my hot tub is the only thing i have…read morethat is truly a luxury, so when it doesn't work i miss it a lot ! their labor rate is very high so don't be surprised ! the parts are also way expensive . angela is the best employee . she really knows what's going on and doesn't waste your time . . . Big

Dustin provided us with all the information we needed when making the important decision of…read morepurchasing our new hot tub. Everything has been done as promised, and we could not be happier with the installation process in our backyard. Today we had Benjamin over our home, for what we the tutorial. He took the time to talk to us about all the aspects of our new hot tub, from how to operate it in detail, while also educating us about the benefits of having a saltwater tub. Ben was very professional, and it's easy to see that he really knows what he's talking about. We can't wait to enjoy our new hot tub along with our children and grandchildren, whom we are lucky to have in our Neighbourhood. Thanks Dustin and Benjamin!

We waked into the Hot Tub Store in Fairfield not planning to buy but were so thrilled with the spas…read moreavailable, Dustin's banter and allowing us to joke around while we learned about the features and trying to get a bigger discount. (The price was what we knew we would spend). The after care, installation and then the training after it was all hooked up with Daniel made it stress free and we feel ready to soak without worries. Would do it all again without a hesitation.

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

We could not recommend Malrie and Carlos enough. They took a blank slate and turned it into the…read morebackyard resort of our dreams. Malrie is a phenomenal designer (and person) --she guided us through every aesthetic and functional choice from layout to landscaping, and became a true friend throughout the process. She gave us peace of mind with transparent pricing and a clear payment schedule, taking all the financial stress out of the equation.Carlos and his crew showed up every single day and delivered flawless execution throughout. Arreola handled everything seamlessly, even coordinating with Anderson Arbors for our pavilion. Now, we are out in our yard every single day swimming in our new salt water pool, relaxing in the in-ground spa, or cooking in our outdoor pavilion (complete with a built-in kitchen and fireplace too). This was a massive project that turned out beautifully. We could not be happier. If you want a team that will guide you through an overwhelming process, make you feel 100% confident, and deliver exceptional craftsmanship, you want Malrie and Carlos. They are amazing people who go above and beyond. We are absolutely in love with our new yard! Happy to be a resource to anyone considering.

They came recommended from a trusted friend, but we knew we were ready to book Arreola when they…read moresuggested some instrumental design updates that would make our yard SO much more functional and it was nothing we could have come up with on our own. Once we started working with them, they were everything you'd want in an engagement and more. Extremely reliable, responsible, dependable, and definitely went above and beyond in so many ways. They walk you through every step of the process but also let you be involved with as little or as much as possible. So attentive and available whenever we had questions about anything. All of their crew onsite were friendly and respectful. We added on things along the way but they still met the original timeline discussed. We could not be happier with the turnout and spend so much more time in our yard now! Would recommend and happily be a resource for anyone considering.

5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

The experience was great until something went wrong. Then, crickets…read more We were happy with the sales and installation process. However, in less than two years, the spa cover started deteriorating quickly. I don't think it's going to last through the summer. Customer service asked for a photo of the warranty tag on the cover. There is no tag and no evidence there ever was one. During several calls and emails, customer service insisted the cover manufacturer would not honor the warranty without the tag. An attorney I spoke to said this is illegal: I have the original receipt and Paradise does, of course, have a record of the sale, both of which should be enough to prove the sale. After I insisted, customer service ghosted me. I'm probably going to have to take them to small claims court.

BEAUTIFUL PLACE! I highly recommend this plant nursery. As another Yelper put it, "it exceeds all…read morethe hype." I heard about Orchard Nursery from Janey Santos, a gardening YouTuber from Davis. The video doesn't do the place justice. You have to go and take it all in in person. It's a beautiful nursery. They have a good variety of succulents, California natives, annuals, perennials, and trees. A lot of which you do not see at a typical big box store. I saw several rare plants that I've never seen anywhere. That's a PLUS! The staff I came across were very friendly and helpful. More than one person approached me to see if I needed any help. Prices are reasonable. I was lucky to have gone during a 30% off 4 inch plants, so I definitely took advantage of the sale. They have a gift shop as well. Super cute place! If it's your first time, don't pull into the first parking lot marked, "overflow parking." Keep to your right and follow the path down to the main area. There is plenty of parking there. This nursery is definitely one you will want to visit, even if you're just browsing. I went to browse and did not leave empty-handed. I will definitely be back.

Wow! They really go above and beyond with their customer service at Orchard Nursery! I had a small…read morepot that I wanted to fill with flowers, but because there were so many choices, I sought assistance. Gianna, and two other amazingly helpful plant experts worked together to find the perfect flowering combination for my pot. While they searched, I strolled through the nursery's beautiful grounds. There were so many colorful flowers, gorgeous plants and trees, and an abundance of vegetable to choose from. Gianna came over to show me what they had chosen, and I couldn't have been more pleased! They took into consideration the amount of light my pot would get, and even chose flowers that would compliment the color of my front steps-so thoughtful Prices were on par for high quality plants. I paid $31.65 for the three beautiful, hand picked plants (Gianna is holding them in one of the pics!) There are so many more positive things that I could say about my experience at Orchard Nursery!, but I recommend that you go and see for yourselves. Also, don't forget to pop into Lazy K's gift shop. It's the charming little house off to the right-full of lovely treasures. The team clearly loves what they do, and takes pride in their work. I highly recommend Orchard Nursery for any plant needs, or if you just want to stroll through their beautiful nursery!