If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

We also were happy customers of Paul Toronto at TLC Pools. We have been using Octopus Pools since…read moreBen and his partner, Dana, took over TLC Pools. Ben has been in the business for many years, including working for TLC. We were saddened to learn that Paul was retiring, but happy to learn that Ben would be continuing the service we were accustomed to receiving. He is quick to respond, arrives on time, is polite, creative, quiet, leaves my property cleaner than he found it, and extremely knowledgable. We have recommended him to many. His partner Dana manages the office. Dana runs a smooth and efficient office and provides the highest level of customer service. It is always a pleasure speaking with her, as well as productive. We are pleased to highly recommend Octopus Pools. Tibbetts Family, Abington

I have been a longtime delighted customer of Paul Toronto's wonderful TLC Pool Service. Paul was…read moretotally dedicated to his customers' complete satisfaction with great people, superior knowledge, fair prices and responsive communication. I recently learned that Paul has passed the torch to Ben Twitchell and Dana Faulkner of Octopus Pool Service. Ben had already been providing superior service at TLC so I was thrilled to learn that Octopus Pool would be carrying on without a hiccup! They even maintained all the scheduled work at the same pricing and competency. The Octopus Pool team is dedicated to providing the same exemplary support and virtually real-time communication and modern online customer interface tools. I am going to miss Paul and his constancy but I am thrilled to be working with Ben and Dana and I wish them all the success that they deserve! If you are looking for a pool service company I heartily recommend Ben and Dana and Octopus Pool Service! You will not regret it.

We are in our second year of our pool and we love it. We have also gotten fantastic continuous…read moreassistance from Greg and his team to open and close the pool and troubleshoot with me as a first time pool owner. Very pleased with our purchase.

Update: Danny reached out only after this review was posted and did send someone to fix the leak…read more Please see the attached messages from Danny telling me he'd "see me in court" after I didn't respond within 30 minutes. Today, a year and a half later, Greg from Ambassador Pools called and texted me asking me to remove my review. No thanks, Greg.

I like the hot tub, sauna, steam room and the gym is OK, but it is pretty run down and poorly…read moremanaged. Equipment is frequently broken, towels are often out (what prompted me to write today), drinking fountains broken (today), etc. It seems like a lot to pat for what you get. Outdoor pool is really lame (all very shallow) and my kids prefer to go to our local community pool.

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Very overpriced, Poor Quality, Nice enough younger staff, who have very little training and…read moreinformation! DO NOT BUY A HOT TUB HERE, had my problems than I want to describe. Every thing you can buy here you can buy of the same quality some where else. Not a place I will shop, not even for pool or hot tub chemicals. Better deals online

I can't say enough about John and his Company A-1 Quality Install. always in contact. came and put…read moremy pool liner in. Here on time Did a terrific job and went above and beyond going to pool store to find hoses for the filter. Cleaned up every bit of the mess. I highly recommend this Company. Thank you, my liner looks great.

Five Stars for A-1 Quality Installs! If I could give more I would!…read more John and his team are true professionals! My mom had a pool installed by another company that unfortunately did a terrible job. The situation was a mess. Thankfully, John came to the rescue. He and his team evaluated the damage, clearly explained everything my mom would need to replace, and got to work right away. John was prompt, professional, and very reasonably priced. In just two short visits, they completely turned things around. The pool now looks amazing! Huge thanks to A-1 Quality Installs for saving the day. I'll definitely be referring you to all our family and friends! (Check out the photos -- Top/Left shows the original mess, and Bottom/Right shows A-1's magic touch!)

I'd like to start by saying, I'm everybody's skeptic. Our first pool (from Namco) lasted us 15…read moreyears. When the wall blew out, we had a "pool contractor" do the warranty replacement. From that point on, our pool was a disaster. After last year's brutal freezes, the wall blew out again, Our replacement was a premium grade from Pool and Patio in Coventry. My wife searched for days, and we finally decided in Mark. Despite a few "sour apples" from obviously difficult, hard to please people, after speaking with him, we were convinced he was our choice. He showed up on time, well prepared, and very informative. He was very professional and the quality of his work was very obvious. He took percautions keeping in mind the landscape, and explained every key step. Mark has been doing this since he was ten years old, the quality of his workmanship is clearly evident. In chatting he explained how far he'll go to make sure his customers are happy. He's very ambitious, and hardworking. As the pictures will show, his workmanship is excellent. His rate was unmatched and very fair, (especially compared to others that wanted to charge me double the installation rate) He explained how his business offers pool closings at a very reasonable rate. We will be happy to have him close our pool from now on, in addition to any future service work needed. He will also be first to be recomended to any friends looking to install a pool. Unless you're a person that just can't obviously be pleased, you'll have no worries here whatsoever.

I initially contacted Mark while shopping around for above-ground pool installation and was…read moreimpressed by how quickly he responded and answered all my questions. He came out for a quote and seemed professional at first. But on installation day, I was surprised to learn he had subcontracted the job to someone else, a contractor who was rude, unprofessional, and canceled because of light morning rain, even though the forecast cleared up by 9 a.m. Mark agreed with their decision and told me to call someone named Carlos, who could "get me in ASAP." I was confused why was I calling anyone else when I had hired him to do the job? We took time out of work to be home and based on the forecast for that day I found it ridiculous! I get if there is going to be chances of heavy rain then obviously a pool install should be cancelled but it was literally dry the ENTIRE DAY after 9 am and the ground was hardly wet where I live! When I questioned it, Mark told me he doesn't make money on the installs and just passes the work off to other contractors. He said he had "no time for me." I was never told the job would be subcontracted, even though the permit was pulled under his company's name. In the end, I can't recommend him due to the lack of honesty and professionalism. Fortunately, the second crew (despite bad reviews) showed up as promised, worked through the extreme heat, and did a great job!