I don't have a lot of experience with this place, but went there on a weekday well before closing time. The store was empty, and I rang the bell hoping someone who worked there would come out. Nothing. I walked around to the back and saw no one. Very eerie. Couldn't buy what I went there for because there was no way to pay! How weird and pathetic. read more

I don't like doing this but! I walked inside of this location looking for something, the stores was completely empty... The guy was on the phone, but soon enough he asked me if I need help, I pointed to him what I needed to be replaced, we didn't even look at me in my face... he said everything we have on that wall.... And walked away, on that wall there was not what I was looking for so, I assumed they just didn't have it, so I proceed by trying asking a different question for a different product, once again with the most poor attitude he said all those machines are the same and walked away! This is the reason why Amazon become such an empire! I'm trying so hard to give my business, my money to local stores but I think I might go back to Amazon, no matter how said that is, so I don't have to deal with a****** read more

I go to Leslie's to speak with Rob and Phillip regarding pool chemistry and water analysis. These guys are highly knowledgeable, put up with my ignorance and set me straight on what is needed to obtain balance. I need them more than they need me - 5 stars always. read more

A great store for pool owners. Everything one needs to keep pool clean Lots of great equipment for pool people, and lots of fun toys for your pool.. You will love this place. read more

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Amazing place! Everything you need for your swimming pool is here Very raisonnable price and very professional and friendly service. Do not hesitate GO read more

We're having issues with our pool. Sadly we had to change pool service. B at Leslie's and other staff members have been terrific with helping us fix our pool and get it chemically balanced. Thank you Leslie's! read more

Not going to lie, just under two years ago, this would not have been my rating (the last time I was there I was helped by someone else). However, today is a new day, and I had the pleasure of opening that front door to being immediately greeted by Rob Goodman, General Manager. I came in with a product I purchased there and it was no longer working (and that is the only reason I returned here to this store). Rob took a look at it, asked me to follow him to the back window (where he then becomes a freaking magician). Because if two customers who came in for FREE water tests hadn't interrupted him, he would have had that puppy working in 5 minutes. As it was, I had to wait an entire 10 minutes . The product is still under warranty. No charge for me today! Grateful? Heck yes! It's so great to have customer service by someone who acts like they really enjoy being of service to the community. Rob also gave me a free little plastic bottle to bring my pool water in for a test. See you soon!!! Thank you, again, Rob! ***** FIVE STARS!!! read more

I called from LA to order a Hayward Navigator pool skimmer so my pool service could pick it up, replace a broken unit at my rental and keep my renters happy. First I am told they do not take credit cards over the phone (?) so I asked how I could make it happen. I gave her the corporate account for my service. Then she didn't know what product I was talking about. I described it (skimmer that attaches to the filter and swims around the pool cleaning the bottom surface), she was still confused so I asked if there was someone else I could talk to. She started explaining to me on the phone why my description of "skimmer" could be multiple things, a skimmer in a basket, or a skimmer on the end of a pole...neither of which swim around the pool or attach to the filter. I've had this happen before at leslie's. They are either unfamiliar with their own products, make it difficult to purchase something, or sell you the wrong chemical for your water make up. For someone who tries to buy local and avoid Amazon, they are really not helping their bottom line with this lack of service. read more

TERRIBLE and UNRESPONSIVE. After spending over $750 on new burners for my pool heater, problems continued. Tried several times to resolve but they failed to show up for appointment, failed to return calls. Went into the store and the GM failed to live up to his promises. read more

These guys are the best!! The store is always so clean the manager Rob is very informative and helpful with all of the customers and his assistant Philip is very knowledgeable I would highly recommend you go see these guy's for all your pool care needs read more

Had an ok experience with someone named Rob, who rechecked my water's chem. balance, and gave me some good pointers re my pool's maintenance and also the best way to go about buying and installing a new pool ladder. I have a 30,000 gallon pool and it does require a lot of care. When I went back to the store 2 days later with a question about whether my pool company had maybe given me someone else's water report (numbers were 'way off so I was double checking to be sure I would not have to spend 1500 bucks to drain and refill my pool - long story). ANYHOW, a guy with a reddish crew cut was there instead of the said Rob, and was extremely surly and off-putting and would never let me finish a sentence when I tried to explain my dilemma. Turns out my pool company HAD indeed given me someone else's water results, ostensibly to do "make work" on my pool, at my considerable expense. If you see a guy with a red crewcut there, and if when you have a serious question about anything, avoid the experience, and go back another time. I was so put off I almost walked out, but I had to get bags of salt that day, since my service guy was on his way to meet me in another 15 minutes, at my pool! read more

If I could give this store with the new two guys that are working there is a 0 star I would. This store is nothing like it used to be years ago. Upon entering the store they hardly look at you nobody makes an effort to go look for a part for you instead they snap at you that they don't have it. These guys are rude, cold and should not be in the customer service industry. read more

Victor was amazing and so very helpful! He answered all our questions and even offered to blow up the pool chair we had questions about so we can actually see it before buying. He advised us o other pool toys too. Thanks Victor for making our trip more memorable ! read more

The absolute worst customer service out there! I ordered a spa cover online. Initially they posted it would be available in 10 days. I quickly found out it would not be delivered until June 17, this of course was told to me after I purchased it. On June 17 nothing showed up. I have been calling nonstop since then and I get the same message from customer service every time. "I'm so sorry but we do not have any information on your spa cover. The manufacturer is not responding to our emails". How is this even possible!!! My advice, don't ever order anything from Leslie's pools that requires custom manufacturing. read more

I try to take care of my pool myself, relying on the internet and luckily, a good, local, pool supply store. I say luckily because it's hard right now to find good retail help. If you go to Leslie's for your pool problems, make sure to talk to Rob Goodman. The guy knows his stuff. From fixing my pool cleaner, testing my pool water, helping with my algae problems, or just general questions, he goes out of his way to help. He has been spot on with all his answers. No BS and no sales agenda. Just honest answers and directions. read more

I am writing this to let everyone know the high level of customer service that I received from Rob the Store Manager of Leslies in Palm Desert. I just bought a house in Palm Springs and I wanted to convert my pool from chlorine to salt water. I needed a new system installed and Rob was so patient and kind in answering all of my questions and getting me setup as far as purchase and installation. After I purchased the system with Rob he informed me that Leslies was currently running a special for free installation of the salt system that I just bought. I was thrilled to hear this news. I would highly recommend calling and working with Rob. He is honest, kind, and very knowledgeable. Sincerely, Brent K read more

RUN AWAY!!! This place is horrible! They tell you false information to get you to buy things that DO NOT WORK and then they DON'T LET YOU RETURN THEM!! I went in explaining that I had calcium ring around my pool's water line. The woman there suggested I buy a "erase it" and try it out. I was hesitant, because it was an expensive product. She reassured me that I could try it and if it didn't work for me, I could always return it. This made me more willing to try the product and bought it. The stupid thing didn't work. At all. Not even a little bit. I returned to the store the following day and tried to return the item. I had left my receipt at home so I assumed that I would only get store credit, but I was ok with that. When I brought it in, the guy behind the counter said that because I removed it from the package, I couldn't return it. He also said that even with my receipt, I couldn't return it because I had tried to use it. I explained that the previous clerk told me to try it and return it if it didn't work and he didn't care and suggested that I find another use for it, such as for my toilet. I could think of another use for it, such as using it as a weapon to assault this imbecile clerk, but instead I left, taking my business elsewhere. We will not return. read more

I've waited 7 days for a call back from Leslie's Regional Office Manager but I have not heard back so I'm forced to write this review. A bit of a warning this is going to be a long post. My wife & I wanted to purchase a pool cooler & I walked into the Leslie's Pool Palm Desert store to see if they worked with & installed them. The gentlemen told me I needed to call the manager (I'm not going to mention her name because I think she's just part of the larger cultural problem at Leslie's). The next day I called her and she told me to call their technician to schedule an appointment. I called and scheduled an appointment for the upcoming Saturday. On the expected day the technician called and told me he would be at the house in about 10 minutes - so far business as usual. The technician didn't bring a card, note pad, nor an order pad. He told me, based on our pool size, of about 20,000 gallons, he believed that we could get away with the smaller Glacier Cooling Unit and it would take about a 1 1/2 weeks to install and the cost would be about $2,200-$2,400. I said "great let's start the process right now and could you prepare a proposal for us?". That's when the it became clear that at Leslie's Pools no one is in charge and the left hand doesn't know what the right hand is doing. The technician said he didn't have an order form with him and that he would have to go back to the local store (6 blocks away) and complete and email the order to me before the end of the day. He had our home address so I gave him my phone number (which I knew he had because he called me to tell me of his arrival time) and our eMail address. I didn't receive the proposal via eMail so I waited till the following Monday and called the store and asked the manager where the proposal might be. She said in a big rush "my assistant manager is working on it now and would get that to me in just a little while". I never heard from them for the rest of the week so I called them that Friday and asked for the manager and she said curtly "we try calling you all week but you never answered!". I asked her to repeat the number that she attempted to call and the number she repeated to me was not even close to my number. She said it was not her fault "the technician gave her a bad phone number". CUSTOMER SERVICE FAIL #1) THE TECHNICIAN HAD THE CORRECT NUMBER, WHEN SHE COULDN'T REACH ME SHE SHOULD HAVE CALLED HIM FOR IT. #2) STOP BLAMING OTHERS - IF YOU WANT THE SALE, YOU ARE THE MANAGER, FIND A SOLUTION! #3) SHE NEVER APOLOGIZED FOR MY INCONVENIENCE - SHE SEEMED ANGRY AT ME ABOUT NOT BEING ABLE TO REACH ME! I gave her the new number and she handed me off to the assistant manager. The assistant manager said he had the proposal ready, BUT then he asked me an odd but sadly telling question "so, okay, what size is your pool"? (#4) HOW COULD HE HAVE HAD A PROPOSAL READY TO SEND ME ALL WEEK IF HE DIDN'T KNOW THE SIZE OF MY POOL (WHICH THE TECHNICIAN DID HAVE). THAT IS THE BASIS OF THE PROPOSAL - NO POOL SIZE = NO PROPOSAL. WHICH IMPLIES THAT THEY MAY NOT HAVE HAVE A PROPOSAL IN THE FIRST PLACE!!? I told him that I didn't have that information but that the Technician would have it. He said he would get it and then get back to me with the proposal shortly. I waited about 5 hours and never heard from him. So I called and the manager handed me off to the assistant manager again. #5) NO APOLOGY FOR MY LONG WAIT AGAIN! (#6) HOW ABOUT A "THANK YOU FOR YOUR PATIENCE". I asked him for the proposal and he said something in the range of $3,200 (which was about $800 more then the original estimate) and he apologized and said that he was going to take a picture of it and send it to me but that his phone camera was not working. (#7) WHY DIDN'T HE CALL ME WHEN HE WAS HAVING PROBLEMS WITH HIS PHONE, WHY DIDN'T HE TELL HIS MANAGER TO TAKE A PICTURE OF IT AND SEND IT?..!! Frustrated, I asked for the manager again and asked her why she didn't take a picture of the proposal with her phone and why they didn't eMail me the proposal. She said "sir, it's not my fault, I didn't know he was having problems with his phone, and we don't do eMail proposals, and he was trying to do you a favor!!" (#7) YOU ARE DOING ME A FAVOR - I'M BUYING FROM YOU? AGAIN NO APOLOGY..!! So I asked her, sternly, "as manager, why aren't you taking ownership of the problems with my order and why are you blaming everyone else for all the bad communications when you're supposed to be the manager, are you a manager"! Clearly at this point we were not seeing eye-to-eye, so I asked for the Regional Managers phone number. She gave it, I called it, and have not received a call back. Figures...!! read more

I called Victor at Leslie Pool supplies in Palm Desert...I needed some pool accessories and live 90 miles away. Victor was kind enough to text me photos of what they had in the store that was not on their site...I could then say yes hold it for me and make the drive. Who takes that kind of time and care with a customer VICTOR does! How lucky that they have him working there. read more

I went to Leslie's pool and supplies today. There was a nasty man in front of me yelling at the clerk. He kept insisting that there was something wrong with the product and yelled at the poor girl. He said he used to be a CEO of a company but I could tell he was the kind of man who had to have his way. Nasty, just nasty. Well, all I have to say is that I wouldn't take that kind of abuse from anyone. I asked the young lady for her name.... it's Michelle Miller and she was not only knowledgeable, she was efficient and very nice. read more

A shout out to Victor Jaramillo and Shawna Geiger. If you have pool issues these are the experts you want to speak with. I was having consistent problems ranging from algae, copper and an absence of chlorine when I had just dosed the pool. Both Victor and Shawna were soo patient with me and I am glad to say my pool is on the way to recovery. I asked that they keep my monies in mind when they suggested products and they respected my financial situation. They are at the Leslies Pool Store off Hwy 111 in Palm Desert. Thank you both for your consideration I truly appreciate your service. read more

Whether you know nothing about pool equipment and need advice or are knowledgeable and are simply looking for a pleasant place to shop, Leslie's in Palm Desert is the place for you. The cover to the skimmer in my pool had to be replaced. I went to Leslie's (without the cracked cover) and purchased one that looked to be of the same size. While it was the same outer circumference, there was a plastic ring on the underside that was of a different size than the original. I took both covers back to the store and spoke with Rob. He noted that there is a slight difference between the two covers and that he was out of the one I needed but that he was expecting a delivery the next day. Sure enough, the next morning I received a cordial telephone call indicating that the right cover had been delivered and I could pick it up any time. When I arrived, I was greeted by name and the new cover was on top of the checkout counter waiting for me. I was cheerfully refunded the price of the first cover I purchased which resulted in a significant refund, even though the plastic packaging had been opened. I was provided outstanding customer service and recommend anyone in need of pool equipment to go to Leslie's in Palm Desert. read more

Went to your Palm Desert store and was so lucky to have your associate Phillip be there. I have been having issues with our pool service and needed advice. Phillip sent me home to get a water sample and when I returned he analyzed it explaining everything to me as he ran the test. He showed me that he really cared about me, the customer. Next week I will going to see Phillip and purchasing everything I need to be my own pool service, managed by your great associate, PHILlP! read more

I had a issue with my pool vacuum. Rob and Michelle did a great job helping me out with my pool vacuum issue. They are very informative when it comes to any pool issues. Definitely going back! read more

Michael, is it the employees fault for their return policy? Send it back to the manufacturer. Why would you even mention the Alaska comment? It has nothing to do with your thermometer and no one reading these reviews even care. If it's so over priced, why did you go back a second time? I think the employees have good customer service skills and are very knowledgeable. I don't feel as if they had ever tried to sell me a product that I did not need. Leslie's tests my pool water for me ever week and they are very accurate. NO pool service in the Coachella Valley is as accurate in testing the pool water samples as Leslie's. I tried trusting pool service companies in this valley and had fired three of them. I trust Leslie's judgment and my pool is crystal clear and ready for summer. read more

I do not know why people are writing such horrible things about this awesome location! I have gone here only a few times but when i do they are exceptional in all aspects of pool care and customer service. Whenev i have an issue the two guys their answer my questions and get me what i need to fix my pool and if i know anything the last reviewer was probably very rude and impatien because if i ever have issues with a return they work with me. I am so thank for their great advise and now i preaise them for my weekly perfect weekly product and i for one will be yelling from the rooftops PERFECT WEEKLY FOR LIFE! read more

Terrible customer service. We went in last week for a pool skimmer basket and was told their delivery was due in on Friday. Went in today (Saturday) they told my husband that the pallet came in but they were too busy to unpack it. When customer service is this bad, it's a pleasure to order from Amazon. read more

Fantastic customer service Very knowledgeable We drive down from the high desert and its well worth it read more

Absolutely the WORST store I have ever gone to!!! I had service come over to replace a pool light. The technician failed to inspect the GFI, the light, or the fixture! One look and he said I had to replace the entire fixture. I agreed to pay the $600 and after one week of waiting, I had to call the store to get them to order the light? They scheduled me on Saturday from 12-5 pm. The service tech was a no call no show. I called corporate and was told the district manager would call me within 24 hours. After 48 hours I called again and was told that the name of the district manager I was given dues not even work in my area? They said the service manager would call me in 24 hours, never heard from him/her? I ended up changing the pool light bulb myself and saved $500. The store always has a sign that says "cash only, computer is down"? I did buy the light bulb at the Palm Desert store and asked Michelle if the bulb was compatible with a pentair fixture, she threw her hands up and said "I have no idea, I know nothing about lights" every question I asked she said "I'm not sure, I don't know, I'm really not sure but you can always return it" Garbage, I'll NEVER shop or do business with Leslie's again!!!! read more

We had an great experience with Jordan, the store clerk. He is extremely knowledgeable about how to get the chemicals properly balanced. He helped us to get the best robotic pool cleaner on the market and at an incredible price!! Jordan's overall pool expertise has made our new construction pool problems disappear. We have been dealing with him for several months and he is consistently helpful and kind. I hope all the less than pleasant reviews will be seen as out dated. Give this place a chance. They are EXCELLENT!!! read more

Great place to shop very profesional. Help out so much with why I was getting algae all the time and how to keep it away... I definitly suggest leslies.. read more

I have been to this location many times over the years , and I would not trust anyone else! Not only do the provide a free water test and quality information that helps ypu be your own pool man they know what they're talking about. The other thing about this location is they know me by name and are always glad to answer my questions and help me with what I need. Sadly though I do feel the prices are a little high so I do give them a 4 star, but because of the fantastic service and expertise that Stuart and Daniel provide me with and will be back every Monday for my water test. read more

Amazing customer service. The manager there helped me out with all my questions and recommended some good products for me to try. Even though I live a bit far, I come here for all my pool needs! read more

I explained what I needed and the young guy working there was clueless. He suggested I come back in a couple of days when the manager was in and could order what I needed. I did see something that I thought was what I was missing but was told it was not. I went to another pool store in the Jensen's shopping center. The gentleman knew exactly what I needed and he had it in stock. What a surprise..it was the same part I had picked up at Leslie's and told it was wrong. Leslie's was also five dollars higher in price!! read more

I LOVE SHAWNA. My husband was sent over to the Palm desert store from la Quinta last week for some algea killer they were sold out of. Tim assured my husband they had some. When my husband arrived there was none!!! He spoke very highly of Shawna whom checked the online inventory of the other stores and even called them to confirm they had it still! Now today 11/27 I had to return to La Quinta for some defoamer. The man there around 3:30 (as he was not wearing a name tag) told me they were sold out and to head to Palm Desert I asked him to check the inventory and he said he had earlier that day they had plenty. On arrival Shawna informed me they had been sold out for a couple days but that she last knew Cathedral City had some and she offered to call. I told her it would not be an issue as I was heading that way anyways. I wish this company had more people like Shawna. read more

This is in regards to an unfortunate encounter I had with a Leslie's employee named Shawna Geiger at Store 257 in Palm Desert, CA. I was having difficulty with balancing my pool and had noticed an algae problem brewing. I was helped several months prior by a very helpful and considerate Leslie's employee at the Cathedral City, CA store when my wife and I first bought our house and started taking care of our pool. I was given a bottle for collecting my pool water and told to bring it in any time to have it tested. This pleasant experience prompted me to give the Palm Desert store (closer to my work) a visit with my algae problem. I left work for a bit and walked in with a bottle of my pool water. Shawna greeted me with a hello. I proceeded to stand in front of her at the counter for an awkward amount of time before she asked if she could help me. I asked to have the water tested, which she did begrudgingly. She handed me my report and bluntly told me I should partially drain and refill the pool because of it's cyanuric acid level. Following another awkward silence as I looked over my report she took 2 seconds to go over with me, I left with no further offer of assistance. No alternatives were suggested and no products to help with our problem were given. Long story short, I had the gentleman who installed our new pool heater and filter several months prior stop by to test for a second opinion. It turns out our CYA level was a little high, but he provided a series of steps and products to buy that took care of our problem without having to drain and refill our pool. I would have been happy to buy the products at Leslie's if they had been suggested to me by Shawna. After purchasing the chemicals elsewhere and following my guy's instructions, our pool looks pristine. I'm reluctant to visit another Leslie's (or buy any products from Lesle's online) as a result of my unpleasant experience with Shawna. read more

We went into the store not knowing exactly what I needed and the manager gave us printed instructions on the steps of what to put into a new pool. He even informed us not to put the salt into our newly plastered pool as the salt can ruin your plaster if put in within the first 30 days or so. He was more helpful than the couple pool guys that I spoke with. read more

Initially, purchased and had a variable speed pool pump installed and maintained by a technician recommended by Leslie's. The next day the auto scheduler failed to work. Too two days to get the tech back out to take a look at it. (There is no way to call the tech's office direct. You have to contact them through Leslie. I hired a tech recommended by Leslie. The tech seemed very knowledgeable, but when suggested I go to the retail store and pick up a liquid bottle of a clarifier I did. Mixed with water as indicated by the tech and the sales person. Left to pump for two days with no change in the cloudiness. Went back to the store and told them what the tech said. Had tech talk to the sales person. A product called ultra Bright was selected and once home mixed with pool water and added to the parameter of the pool water. The results were amazing. Sadly, when attempting to recover the cost of a totally useless chemical called First Aid I was rebuffed. Stated it was against company policy. That irritated me enough, but the actual reason I'm writing this is the attitude of the customer service person. It is this reason alone I won't use their products again. I want to add that this company has the worse customer service of any company I've dealt with in my 25 year history of customer service contacts. Virtually, every company maintains a level of patience and a way to correct the issue. Not this company... read more

I recently came to Palm Desert to visit the area with my family. We stayed at Rancho Las Palmas and I was concerned about the pool because it just didn't seem the right shade of blue to me (I know silly). I decided to go to Leslie's near by and ask some questions. Their was an amazing young lady named Shawna whom assisted me with the help of a gentleman whom later did the water test for me that Shawna suggested. Shawna really put me at ease after explaining to me that pool water itself is not actually blue but reflects from the color of the plaster, paint, or tiles inside of it. She even explained to me they could assure the water was fine before the children entered it because they do a free water test and all I needed to do was grab a small sample of water. I eagerly did so and turns out all was amazing! I appreciate the help of these two amazing young people especially because it was clear I had not come to the store to buy anything yet they made my experience so pleasent I will be sure to start shopping at Leslie's for any swimming or pool needs when I return home and let all my friends know how great they are! read more

One star because you cannot give no stars ! Purchased a pool thermometer six weeks ago that turned out to have a manufacturing defect and ceased to work. Tried to get a replacement and was advised that their policy is they only stand behind products for 15 days no matter what. If you have the misfortune to buy something from them that fails even after just sixteen days they say you are out of luck. Made absolutely no effort to look at the defective product which they could have obviously returned to their supplier. The staff are certainly not trained in customer relations and reappear to be of low intelligence ( once heard one of them telling a customer he could drive to Alaska in two days !! He would have to drive at 110 miles an hour and not stop for gas, food or sleep ) Obviously Management must be equally as poor or asleep at the switch. This is the second bad experience at that store, should not have given them a second chance. Also products grossly overpriced, I just purchased the same thermometer for way less at Lowes who by the way could certainly teach Leslie's about customer policy, hiring and the overall retail function. As per previous posts RUN don't walk away from this dysfunctional store. read more