Stopped by to grab some stuff to deal with an algae problem in my pool. DJ was super helpful in helping me figure out what could be going wrong and picking out the stuff I would need. Pool is now looking great, definitely will come back. read more

Had an interesting experience here First time in the store and WILL NOT GO BACK !! Did an online order for same day pick up, about 12pm received a email it was ready. Went to get it and the girl there was definitely doing her best the place was packed with customers and overwhelmed to help them all alone she AT THE TIME was helpful, nice, and smiling unfortunately she had no record of my order told me should could get it all together if I wanted to wait since I already paid for it, i told her no rush I gave her the information told her I'd come back later she thanked me and I left. My order in that moment could wait till later FAST FORWARD to about 5:15pm I walked in inquiring about my order that I assumed would be ready unfortunately the girl I met earlier in the day her whole attitude had changed no longer was she smiling had a look of I hate my job and had NO level of customer service left in her... she explained and due to an Eos update ( no idea what she was talking about ) there systems are all "messed up" I asked her what do I do she then said "cancel your order and buy it in the store ", ... but I already bought it I spent over $300 on the order I asked for a number to call and complain to, although I understand systems are down not my problem especially when she told me earlier she'd get it all together SINCE I ALREADY Paid for it !!! Then a gentleman walked in she just stopped talking, helping me and turned her back to me and started to ignore me and help then gentlemen WHAT THE HELL ??? Ok message received you didn't want to help me further so I went on the app canceled what I could And in a store I've never been in started looking for the items I needed Found most of them then had to ask her for help to which she replied " I would have helped if you asked " ARE YOU FUCKING KIDDING ME????? I told her well you were helping me until you got tired of it and turned your back to me. I didn't know we were done talking until you started ignoring me and helping someone else, She got very silent probably cause she knew she was wrong. Now in the store I ended up paying over $400 for the same order. I already placed earlier absolutely ridiculous !! on top of this I had received discounts online and this girl assured me I would get those same discounts and when I looked at the receipt, surprise surprised, but not really no discounts were given !!! With no hesitation I informed her that this whole experience was bs and how the Customer Service went for helpful to I don't care is wildly unprofessional!! In one day I spent over $700 .. read more

water testing at Leslie's is free YAY!.. but wait... they will NO longer tell you what you need.. unless you buy the product first... so even if you have the product already at home... you need to repurchase so they can advised you how to proceed... NP.... I am off to Take-it-eazy ... the other pool supply in Fontana.. hasta la vista Leslie's ... and the rude sales rep that I encountered ....byeee read more

DJ and Jonah and the whole team were great service reps, they helped order us a pool cover and though the materials took a while to arrive (most likely Covid related and other uncontrollable variables) they were great professionals, I really appreciated their empathy and keeping me in the loop..... great store ... blessed... read more

Leslie's Pool Supplies Pro - Pool cover installed and ready to save water...... now Jesus bring some (rain) if you will it... - Hot Tub & Pool Near Me - Fontana, California

NEVER EVER SHOP HERE. Sold me the wrong part number, which I had to drive 35 miles for. 2 days over 30 days and they won't return the part. Manager was very rude, offered nothing. Order online with Amazon, put hese clowns out of business read more

DJ your awesome. Best customer service, and truly caring. I purchased a pool and sand filter from this store he walked me through what I was going to need and how to get everything up and running. He walked me to my car and loaded everything for me. Customer Service like his is hard to find. I been to there rancho location and wow the manager lady there is crazy she made My experience was living hell. Thank you DJ for seriously going up and beyond for your customers. They need more people like you running there stores. read more

We went in the store to grab some supplies for our new pool and received help from Jonah, the Assistant Store Manager. He was extremely helpful and knowledgeable! I was very impressed and will definitely continue to come to this store for my pool supplies and their wonderful service!!! read more

Store was very clean and organized. Bruce was incredibly helpful answering all of our questions and helping us to find what we were looking for. He was able to help us purchase a new pool vacuum and several accessories. He even helped us special order a new water slide! Will definitely be shopping there again. Thanks for your assistance Bruce! read more

Wow, Wow, Wow!!! What can I say. This location is the best! I was helped with my sweeper and it was done within 5 minutes. These gentlemen were extremely helpful and a special shout out to the manager, DJ. read more

DJ the store manager is awesome!!! He is so knowledgeable, patient and has great customer service skills!! I went into the store on Thursday upset about my green pool. He told me not to worry he would guide me in the right direction and sure enough he did!!!!!! My pool I back to pretty blue today (Saturday) and I could t be any happier!!! Stores need more employees like DJ!! Thank yu DJ for yur assistances! read more

Leslie's Pool Supplies Pro - Blue Pool!!! - Hot Tub & Pool Near Me - Fontana, California

I have been experiencing the pool experience for the last 2 years and DJ is one of the best customer service representatives there I have ever seen he goes above and beyond to make sure his customers are happy and I appreciate his customer service I will continue to come to Fontana's Leslie's pool and I passed mini I live in San Bernardino and I make my way all the way to Fontana every time thank you for having such good customer service make me return!!! read more

Managed by father and son. This one location gets you reliable advice and great customer service.

WWJD - What would Jonah Do - Jonah is the best he knows his work, his products, and he stands 100% behind his word. He is on top of everything from sales to helping you get ur water exactly where it needs to be. He's always helpful he's always kind. I can honestly say after many many many years of frustration he gave my family our first year of a happy summer with our pool we swam all summer in beautiful clear water thanks to his expertise! read more

I brought in a vacuum that needed a piece to be replaced and the employee was very helpful. I've had issues before and they made it complicated to get it fixed even though I had warranty but today mike was welcoming and helped me with my problem. read more

DJ bent over backwards to help me when my pool pump was delayed he did everything possible to make sure my pool wasn't allowed to turn green I'm so grateful every time I go in or have a question DJ is the most helpful person. I really appreciate the service in the store and the consideration the patience for me when I have lots of questions I don't really understand what's going on with my pool. I say kudos to this Leslie pools location and to DJ. read more

I went there looking for a 101 on keeping up the maintenance on an above ground pool. DJ was the store clerk who helped me. He was very knowledgeable, friendly, explained everything and kindly re-explained anything I asked. I really felt like he was honest and not just pushing products on me. That's really important to me as a customer and will definitely keep coming back for all my future pool needs. I highly recommend this store. Excellent customer service!!!! read more

OK ladies I know what it's Like to be a single female and do all your household repairs and chores yourself. It can be sometimes intimidating going to get an auto quote and the same for Pool supply and repair and services. I want to those girls it cleans my own pool and fixes my own car.. Within reason of course. I just have to let you know third time is a charm I have come in here frantic on three occasions on all three occasions I have had huge successes and these guys are really took care of me. Number one price shopped all over town for chlorine found a great price online but need it now went in showing the price they matched it loaded in my car! Black Friday pump goes out freaking out I asked him if I can use my black Friday discount I saved half off of my new cartridge pump they got me the best deal possible and I'm telling you if you've ever bought a pump to get a pump under 500 bucks is unheard of. now let's talk about today! I'm sure nobody lives at your house like nobody lives at my house who broke it nobody will anyway the air release valve on the top of my pump was broken by nobody I can't run my pool in the dead of summer in 105° all that I walk into Leslie's and I'm sort of freaking out because they don't have it but he said don't worry let me just tell you this is the same guy that helped me on just about every occasion I don't know his name I wish I did! Even offered to buy him lunch he has save me so much money over the years! Needless to say I had my part in 15 minutes and was on my way this may seem like a small thing it was not an expensive part but this is what I need to tell you go to Costco go to Sam's Club got any those places to pick up your pool supplies you'll never get the service you're going to get here I have to say I own warehouse memberships all over the place but I will never go anywhere except here for my pool support did I mention when I got that pump on Black Friday they installed it for free. Don't be afraid ladies to do your own stuff you guys will advise you help you along the way and give you a great deal to thumbs up I don't know who the guy is that was working today August 2 at 12 noon but he's amazing dear Leslie give this guy a raise read more

I should have came here first when I had issues with my pool turning green. The guy here knows his stuff , my pool cleared in a day.

Live this place. The dude with the long hair and manny, I believe that's his name were the most helpful. The chick seemed a little rude. The older new dude gave me wrong advice after I told him I was told once by someone else there to buy green to clean and he told me to just shock my pool, which did absolutely nothing. This place has almost everything though so yeah it's cool. read more

This a big chain company and because of that they think they own the market I'd rather take my business somewhere else, they lost my business over a plastic bottle that's how bad they are read more

The employee here is very knowledgeable and helpful, my morning started off by taking my Kreepy Krauly to take it ez pools and they quoted me a repair of over 100$! Brought it in this morning and all he did was push in a bearing, clean It out and Voila. Working brand new. I have always tried shopping around at other places but after today It assured me that this is where I will come from now on. Thank you Diego!!!!!!! read more

One of the best places in Fontana to get all of your pool and spa supplies ... Always willing to help and very knowledgeable.