Steve is the best out of all the stores..goes above board on customer service..I drive little farther for his great service

When Sue ran the place customer service was good. Now, not so much. We've taken our business across the street to ACE.

When are they going to get rid of Marco the so called Manager? His incompetence and arrogance is known by all customers and former customers The new Assistant is really good at customer service. read more

Tried to place an order for curbside pickup due to Covid-19. First time I called I was placed on hold for 5 minutes, so I hung up. Waited 10 minutes and called back. Was placed on hold for 5 minutes again and someone picked up the call. I had a few questions to ask before I placed my order and was on with Ashley about 90 seconds when she says, can call back in about 8 minutes, 'cause I have customers here". Umm... what am I, I'm thinking. I said well if you are not going to help me I guess I can go somewhere else. She responded "OK" and hung up. I went to Amazon and ordered what I needed. I would have spent around $250 at Leslie's and instead I paid $185 on Amazon. read more

I would not recommend Leslie's. Not very helpful. I have bought two pool sweeper in a year and a half and neither will turn when hitting side. Didn't get any advice or help. Service borderline rude. read more

I called ahead and they had my things ready. Great customer service. The sales clerk was great. Offered to carry to my car.

I brought in a broken part from our salt water system and they did not have it, which is OK, I don't expect them to have everything. I showed them the part and they ordered it for me. A week or so later, when I went to pick it up, it was not the right part. I told them it was not the right part and the manager became visibly angered and said to me in a rude tone, "this is what you told us to order." She did return it, however. I really did not like how I was treated during the transaction. I try not to go in this store, unless I'm really in a bind and can't go outside of town. The few time I do go in, the male owner is extremely pushy and tries to sell me items I don't need or want. read more

Walter was such a helpful person. I had no idea what was going on with my heater and with his help we got it back up and running. Could not be more thankful. read more

Service recently very rude! All I want is to get my chemicals right. Will not go back. We need another pool store I Fountain Hills!

The local Fountain Hills Leslie's manager Sue did not listen to my concerns, she had her own agenda. I requested that she price a few replacement parts for my Hayward Navigator pool cleaner. Sue proceeded to brow beat me with her laundry list of unnecessary overpriced parts and repairs. In the end all she wanted to do was to talk over me, flirt with the local female UPS driver making a stock delivery and sell me a new pool cleaner. High pressure, empty service. Sue would be better suited to driving a long haul truck than representing Leslie's. My experience was so bad that I am meeting with the local Leslie's area manager to discuss the totality of my experience. read more

I go to Leslies in Fountain HIls frequently. Ashley Kennell is absolutely the most efficient, professional and accomodating pool salesperson/tech aound. She is quite knowledgeable and always willing to help. Her suggestions are always correct and I value her expertise. I woudn't go aywhere else! read more

I empathize and respect the reviews that are already posted. The mgr or owner of the store kind of brow beat me as well. Maybe she doesn't have the patience to deal with newbie customers who have issues or questions. I think she means well, but a less abrasive demeanor might bring in more repeat business. If you're one of the regulars who comes into the store (like John B's review)--you're good, and you'll probably get good service. If you don't come in regularly, and you're not first in line, the service takes quite a downturn. I have only been in the store a handful of times, but twice I've been in for ten or more minutes without anyone saying a word to me. No "hello," or, "I'll be with you in a second." Nothing. I walked out without finding what I needed or anyone saying a word to me. It's a small store, so it's difficult to believe this could happen. Teenagers working at fast food restaurants at least recognize you when you walk in the door. I want to support Fountain Hill's businesses, but it's tough when you get this type of service. I hope they work on improving it. read more

I have found these guys to be extraordinarily helpful in the 16 years I have lived in FH.. And have never found that anyone had any "agenda" except to help me solve my pool and spa issues. They are very knowledgeable and often can tell me exactly how to repair and clean my pool properly and to lasting effect. Also they seem to have a great inventory. My experiences here have been all very positive! read more

Walter is great and super accommodating. Love going to this shop. It's a dream having it right around the corner from my house.

Caveat Emptor!!!! I stopped purchasing pool salt at Leslie's in FH because they were always pricier than everyone else and at time even more expensive that Ace Hardware. However, today Sunday Feb 18th I experienced an all time low. Both the lady and the young man working there were pleasant. I was looking for Pentair replacement filters. They had the right size filters Pleatco PCC130 4 pak. I had heart palpitations when they rang up the 4 pak for $379.96!!! They said that if I purchased Pentair brand they would cost even more. So I purchased them BUT decided to go on line just to check out pricing. Sad to say, I could get Pentair brand for $285.00 BUT EVEN MORE FRUSTRATING was that the same Pleatco PCC130 product was available for $183.00 - that's $196.00 LESS that at my local Leslie's pool store. Needless to say I returned the product AND THEN one of the two employees admitted that their pricing is MUCH MORE than purchasing it on line. Look, I'm not a penny pincher and if it was $25 to $35 more I would have been okay with it since they are local and I prefer to give locals my business. However, the huge price difference is UNACCEPTABLE and I doubt if I will go to Leslie's again. I hope the owners of Leslie's read this post and I hope all my fellow Fountain Hills residents take heed of my Yelp post and think twice before shopping at Leslie's in Fountain Hills. Unless your wealthy then CAVEAT EMPTOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more