Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

Great to work with and good follow through. The showroom…read morewas easy to see the end product.

I've used a number of companies over the years and found Chris and Audi Spa last year. They were…read moretrustworthy and extremely personable. When I had another issue come up, they were the company I trusted to come out and get the job done.

Super friendly staff! They fit us in even during a holiday fixed an issue other repair companies…read morecouldn't figure out.

This is how you run a business!! I called this morning about my swampy green pool in a panic,…read more incredibly friendly gentleman calmed me down and talked me through my options, when I arrived home from work everything I needed was on my porch and an email with instructions in my inbox. They have my business for life.

Was happy to learn these guys are still in business. They just have modernized their business model…read moreto the times. Called them. Ordered 50 pounds of tablets. Paid over the phone. Delivered next day.

I promised an update once the spa was delivered…read more UPDATE The area manager reached out to me after posting this review. He was able to give me a timeline of when delivery would happen. The Bullfrog Spa was delivered six months after the purchased date. Delivery was smooth. Install was quick and professional. Staff from the Factory Store were helpful. We have had the spa for a little over two weeks now and we are happy with the purchase. It is working exactly as expected. We would totally recommend this spa with the caveat that delivery date needs to be clearly defined to set expectations.

We have have had our spa since June 2021 and just noticed the tub is warping on multiple areas of…read morethe top and sides. The stairs we have had since November 2021 and they have also warped or poorly constructed? Replaced step once already with the new one which is worse than the first one. Right now It takes 2.5 weeks for them to service their own products. Regretting our purchase. Absolutely the worst purchase we have ever made for $20,000 for their top of the line spa.

This was our 2nd Pool with California Pool and Landscape. From the ideation phase all the way to…read morethe finishing touches, their team is highly consultative, patient, and clear experts in their craft. Every single team member (including Cliff, Brian, Jerimiah, Anna, and more!) made every single step of the process easy for us. We felt that they all truly cared about our project turning out the way we envisioned it, and held our hand throughout the entire process. This all mirrors the experience we had with the first pool we built with them. In addition to the great job they do during construction, the level of care they've put into taking care of us and their stellar warranty program that we've successfully utilized for small things like jet caps / lights over the last 5 years, are all reasons that we came back for this second project. Our yard went from a gravel lot to a desert oasis! The yard presented some unique challenges and limitations, but the CPL team overcame those with ease. We truly wouldn't have been able to do this project without them. I could not recommend CPL and their team more for anyone looking to build a custom pool, big or small! Thanks again CPL team! See you on the 3rd one!

We never had pool before, so this was a completely new experience for us, and we are so thankful…read morethat we chose California Pools. Randy on the sales team did a great job professionally guiding us through the design and sales process. He was always quick to respond to any of our questions or concerns. Jeremiah and Marissa we very professional in their communications and diligently kept the project on schedule throughout the installation from beginning to end. Following the project completion, Kai gave us our final orientation and handoff. He showed us everything about how to maintain and customize the system to our liking. We are in the pool multiple times daily and enjoying every minute. CalPools was a great choice.

Sophisticated and technically competent…read more Normally you don't call your pool guy Charlie sophisticated unless you're a fluffer, but I'm not fluffing, nor am I lying. Sophisticated pool service Let's bullet point my PhD thesis so that an ADD sorority girl at ASU galleria in a summer NAU internship can fathom 5 layers of pool service sophistication -1- detail minded I need the ppm free chlorine I need to swim STD free Thur/ Fri / Sat I need my dirty ass hot tub germ free by Monday Water chemistry is a science and clean sparkling H2O takes detail mindedness Haoly Poolzzzzz -2- easy to forecast Like all PV residents from Chicago, my backup plan has a backup plan. My plan is to use Haoly Poolzzz Why Reliable -3- sophisticated in detailed service reports While I won't mention octogenarian up a requirement to FedEx me water quality reports, I do read the detailed service reports I can confirm that my chemical engineering UIUC makes me judge Hot Tub Water like a az Diamondbacks GM who used to be a cross Checker Instead of cross checking Tim Tawa's Light Tower Power, I judge hot tub water or and pool water detailed service reports -4- No you cannot eat Carls Junior in my hot tub -5- Ladies Bathing suit and a soap shower with hot soapy water are a requirement It's not a strip and skinny dip situation I have a once per week pool service not a 5x per day And ladies, no glass beer bottles. Shotgun the beer Sophisticated

How do you spell "Amazing"? H-A-O-L-Y Pools!…read more From the jump, Haoly Pools blew me away. Let's talk communication: splendid. Everything was explained, and the plan was laid out with zero confusion. I knew exactly what to expect and when. Then came the price--hands down, the best quote I received anywhere. But here's the real kicker: when you deal with Haoly Pools, you're treated like family right out of the gate. The response time? Lightning fast. And all of this happened before they even touched my pool. These guys go above and beyond to give you the best pool service experience ever. My pool is now crystal clean, the maintenance is cost-efficient, and the service is worth every penny. I have a blow-up above-ground pool and spa, but they treated me, my pool, and my time like I had an Olympic pool and a luxury master spa. If you're looking to keep your above-ground pool and hot tub in top shape for years to come, get with Kole and Charles at Haoly Pools! PS: This company reminded me what real, good customer service looks like, and I feel proud to be part of the Haoly family

Great management and great crew…read more Had a pool pump stop working, and my normal pool guy immediately blamed a failed motor in the pump, despite it only being 2 years old and gave me a large quote to replace. I called Pelican for a second opinion and rather than just push new hardware, they did their due diligence to pinpoint the problem.They figured out that not enough power was being supplied to the pool panel and it ended being a bad breaker that was supplying too little voltage for the pump to operate. One new breaker later and I am back up and running. Thanks Pelican for being good people and not just pushing products.

Couldn't be happier with the results! Sean and the team knocked it out of the park. the smell from…read moreold turf was too much to enjoy the back yard. they took out all the old and replaced everything in one day. thank you!

Paid cash for a 2023 Dimension One "Amore Bay" Spa. The delivery crew came to measure the job and…read moresaid it would "just fit." They quoted one price for the delivery, then raised it upon completion. I learned there's a known plumbing issue with this particular make & model's "volcano" jet in the center. It finally burst after only 11 months of use & now the spa leaks water daily. I've had it sitting empty for 2 weeks waiting for them to come and repair it @ almost $2K. I'm pretty disappointed in the product & the service, I suggest you buy your spa elsewhere.

Lisa is amazing!! Thank you for listening to our concerns…read moreand being the best! So kind, caring and ready to help with anything

Leon is the most helpful, knowledgeable, and friendly person at any Leslie's I've been to. I drive…read moreout of the way to come to his store because of him. I have two other stores that are closer to me, but I find him to be the best. Since I started taking care of my pool, he's been patient and informative. He doesn't just hand me the water testing readout, he'll explain if I have questions. He doesn't try to over sell you. He knows everything there is to know about pool water. Leon also has talked to me about pool equipment when there have been issues and he knows his stuff there, too. I just think he's the all around great customer service oriented nice guy that you want helping you out. If you've got a pool and have questions-go in person and talk to Leon. Your pool will thank you.

Good prices and great selection for pool supplies however I ordered a hot tub cover and paid almost…read more$500 for it and they delivered a completely different size and color than I ordered and so far they are refusing to make it good