I moved from out of state and had to change my non CARB cold air intake to OEM from ford because it…read moredidn't pass SMOG test. They scheduled quick and showed up on time and went right to work. They had all the right equipment to handle any job in the van. The job was completed in less than a hour. I would highly recommend them to help save you time from using a standard auto shop.

I was able to arrange service on a Sunday! Mechanic was very fair & explained the details of…read morerepair. I was not overcharged!

Never coming here again. They refused to exchange my mounted winter tires for our aunties on our…read moreOEM rims using some fabricated liability excuse. The summer tires only had 3,000 miles on them and came with the new vehicle. Just didn't feel like spending time on a mounting and balancing job if they couldn't sell tires, as well.

This review rated this business a four star and then it decreased to a one star all within a span…read moreof one day. Pre-check review: 4 Star Rating Brought my car to be checked before Christmas Eve and was told there was only one individual (mechanic) working. Dave told me I would have to stay the whole day and he would not have that (probably looking out for my best interest as the alternative was what made my next experience a nightmare). The issues: Needed to get my driver's side window working, it is a manual that cranks. Check engine light came on the Friday before Christmas (had never had this happen to me up until now with this car or really, with any car). 12/31 I came back in. The desk representative Dave told me bluntly that I would have to leave the car for the whole day and they would work my car into their schedule. He also mentioned that for check engine light type problems, they are not able to do diagnostics. I guess they use trial and error to figure these problems out? I asked if I could be dropped off by someone and that was not a problem (I wish I knew that this was an option closer to Christmas Eve, but now I know that this could backfire on me in the future). Diagnostic review: 3 star rating Received a 11:13 a.m. call to tell me the following: They diagnosed the check engine as a catalytic converter problem/exhaust. They could not fix it. My manual window problem also could not be fixed because the parts are discontinued. It would have to be done at a dealership or autobody shop. I was on standby the whole Friday, waiting on the amount they would charge for labor and time. The newly forming issue was that I was dependent upon someone from here, picking me up. 1 Star Rating I call back multiple times closer to 6 p.m., panicking because I had not received any calls since 11:13 a.m. I tell Dave I needed to be picked up to get my car and pay what I owe (cell phone history evidence of this tagged as incoming and outgoing calls). He was making excuses that OTHER people were not there and he was the only one left. If I were in his position, I WOULD personally go out of my way to pick that customer up from his house to get his car, even after business hours. Calls me back at 7 p.m. Tells me my only option is for him to leave the key in the lockbox and I will have to go out of my way to pick it up. He needed to go to his New Year's occasion thing. How SICK is that?! So that means he can sleep at night knowing he stranded a customer. Not only that, his suggestion was to Uber it. Was S&S Tire going to reimburse me for the Uber (necessary that I mention, I told Dave I would pay him gas mileage to pick me up)? Probably not. Verdict: They will offer to drop you off at your place on courtesy, BUT you have to find a way to come back and pick up your car (they may not verbally tell all this to you in the beginning). He ended up calling the owner (which If I was in his position, I would do it, so the owner did not have to hear it from the customer). The result? Dave paraphrasing him stating that "they are not obligated to do it." Now I ask this, what kind of owner states this? I do not care if it is not a Commandment or a law. You state on good faith that you will drop someone off, common sense would state that you need to ask if that person needs to be picked up (REGARDLESS). I go to complain to their corporate and one cannot even get through to contact them. The contact email listed is retail@sstire.com, not even a recognized email address. I find supplemental information that they are hqed in Lexington, KY. It dawns on me that this is probably why the business is so shady. First of all, it is family owned not nationalized, which means their corporate ethics are limited to state law. Since KY's government here is very deregulated, these kind of business practices fly a lot. Pick up experience: 12/31 I personally walked 4.7 miles (I live close to this location) to pick my car up. It had taken me about an hour. Probably the farthest I have ever walked anywhere in my life other than the one time I walked to IN N OUT in CA from a bookstore! Found out that Dave did keep his word on our agreement that he put my car key in the lock box along with the $0.00 invoice. Recommendations: Guys, do not get into my situation. The reason why I stated earlier that this is a shady situation is because mechanics can put an ultimatum on paying them the same day. If the customer cannot, they can put a liens or state falsely that there was a refusal to pay, which I would have to prove was not the case in court. Luckily, I was not charged anything. Verdict: They even have a mission statement, so why not follow it (especially the owner)? OUR VISION: Be the Simplest, Fastest, & Most Reliable* OUR VALUES: ACT with Integrity* CREATE Customer-Centric Value* DEVELOP Employees* OUR STAKEHOLDERS: Employees Customers* (why did you screw one over if we mean so much?) *where they failed

So I was referred to this mechanic shop, after the auto cosmetic guy I go to, was fed up of finding…read moreways of getting my tail lights back on. OMG!! To fix a taillight on a Pontiac Vibe is pretty much hells on wheels! I made my first appointment; however, I was not able to wake up on time last Saturday. Instead, bobby, the mechanic and owner, had me come in today. Again, I could not make it on time (no it is not because I like to be fashionably late!) I ended up coming in at 10:30 a.m. and he started working on my car at 11:30 a.m. Man was it a journey! He fixed. I sat there watching t.v. in the office. He worked. I sat there watching t.v. at the office. He worked. I sat there watching t.v. in the office. He broke a sweat trying to use process of elimination on the wiring and I strained to watch the t.v. It was a fight to no end without either end giving in. OMG!! Finally, after 3 and a half hours, he finally got a spike out of my car. The tail lights were now working! Of course, this was all labor intensive, but he made me a good deal. He cut an hour and a half labor to work on my car and so the total was $159! (This is also were I thought to myself "DAMN SON, MECHANICS MAKE BANK! After hearing doctors and lawyers make $50/hr.!) Now usually in situations like this, I like to tack on a tip (throw money at people); but I am bat crap poor right now (probably because I eat out enough to do reviews on Yelp, 50% of my income). I am so poor, even California's debt, would be an improvement. LOL! I paid the bill and now I am street legal, at night, again. YAY!

I went to Justin's years ago and they always took great care of me, i couldn't have asked for…read morebetter service. The main reason for this review is because he takes such good care of my parents anytime they have a problem with their vehicles. My dad raves about coming here because he feels that he's treated so well and it means a lot to have someone be fair to them in a business where a lot of ppl can be taken advantage of. The work is always quality and honest, my family has went to Justin's for about 7-8 years without hesitation, I'm so grateful because I live in Texas and know they're in good hands. Thank you Justin's, the Webb family truly appreciates you and to have my Dad's approval is saying a lot about your work, integrity and character.

I got ripped off having to pay $570. Went to another place to just to check and see if my cylinder…read morehead was cracked and if it wasn't just some milling. Just pressure test and light cleaning on 2 heads. I was charged 175 for taking parts off they said it took an hour and a half when nothing even had any hardware... But then I found Thomas Machine Corp and thought I'd try them out. Explained my situation and discussed on a full pressure blast, valve job, and replacing valve seats. And Eric did a phenomenal job and got me right! Absolutely pleased with the service and also very kind guys here and very helpful. Cost aware too, they know what they're doing and they're here to help and get people right by providing top notch service! Got my car back up and running asap and it runs like a dream now.

I was extremely dissatisfied with my 3 week project which turned into a 3 month project over…read moreCentral Import Authority. Here are the main issues I had: -There is now a large dent on my rear bumper that was not there before. Now I have to pay to replace the entire panel. Erik, the owner, does not want to assume responsibility because "his employees said they didn't do it". Yeah, seems believable. I know for a fact the truck was moved on an almost daily basis and parked on the street because Erik has so many cars backlogged, he doesn't have room on his lot for many customer cars. I wonder how a dent could happen which this brilliant system in place? -This entire process took nearly double the time estimated with Erik putting many walk-in appointments ahead of my vehicle. At least two weeks went by after all of the parts had arrived before work began. There are cars on his lot that have been there over six months with no work being completed. He said that he prioritizes vehicles based on how badly the customer needs the vehicle back instead of the usual "first in, first out" approach. Sure makes me feel special! -Several parts and labor time was added on the final invoice that I did not approve. I paid it, regrettably, because I wanted my vehicle back after having spent over triple the time waiting on it as originally promised. -The power mirrors do not fold in. I paid for the mirrors to be installed properly and they were not. -The headlights do not turn on and off automatically. I paid for proper installation of the headlights. -The grille does not line up with the hood. The panel gap is off by at least 3/4 of an inch. It looks terrible. I paid for the grille to be installed properly. -The stitching on the dash is damaged. It was not damaged before. -The front sensors were not installed in the front bumper. I expected this to be part of the install for the front bumper. Now the parking system does not function. I took the truck back to Central Import for an estimated five days so that these issues could be resolved. After TWO WEEKS had passed with several texts and calls ignored, Erik called me to inform me he was done working on my truck and to come pick it up. He was extremely rude and said he did not want to work on it anymore and hung up twice. He called me a liar and used several profanities. To my dismay. I discovered absolutely no work had been done in the two weeks at their shop. What a spectacular waste of time. I would not take a Hyundai Daewoo into this shop with 500,000 miles. It's disorganized, overpriced, and absolute chaos. Not to mention, unprofessional. I don't think anything has ever been finished on time in the history of this entire operation.

They were double the price of the towing company I used and could not come for several hours. In…read moreaddition the dispatcher was very rude

I didn't know of any towing companies, but I needed one. After reading Steve's reviews, I was at…read moreease and sure of my decision to choose him. He arrived at my house at 8:57 after I called him at 8:41, and my automobile was delivered at 9:37. He is incredibly effective and professional. When I need your service, I will always use it. Wonderful guy and company. I appreciate Steve's excellent work.

I needed new tires for my class C motorhome. I was able to call and schedule a time to come in in a…read morefew days. I parked by them the night before and Cliff called me in the morning at the time of my appointment as our scheduled wake up call. I pulled in and they quickly were able to get my rig in the bay to work on it. I went to a coffee shop in the area while they worked. Cliff had a concern to call me about and I didn't really understand. I called a friend and was able to conference in Cliff for him to explain to this more knowledgeable person and ensure I was making the right decision. Highly recommend Cliff's for RV tires.

I needed service on the truck because we limped from NC pulling a 37' trailer. I called and Cliff…read moreanswered and made an appointment for the repair. I was kept informed about the findings and recommendations. I felt their quote was very reasonable for the time and issues. I would highly recommend them for any truck issues. We we pulled in to pick it up there was a horse trailer and truck, an ambulance and every Bay was full. This alone speaks volumes about his business. Great customer service and the truck is quieter and is running a lot better. Thank you Cliff.

Super quick and efficient! They were super friendly my…read moreboyfriend and I pulled up and right away they started helping us out and got it done really quick considering they didn't even have the part they had it delivered in less than 10 minutes. They were awesome, will definitely be going back for all my auto repair needs.

These guys were our saviors!!!! We went to a Uhaul place to pick up our trailer and our tail light…read moreconnector was corroded so they wouldn't rent it to us. We drove to a dozen places like big name repair shops and parts stores and no one could even give us an idea of what we should do. We stopped by Lex Auto Truck & Trailer Service and they dropped everything they were doing and cleaned out the corroded part and tested it and everything. We tried to pay them and they insisted we didn't owe them anything. We cannot thank them enough!!!

I have had issues with them in the past. They are not good at communicating with the vehicle owner…read moreto begin with but after this last situation with them contacting my mom who also takes her vehicle there before me. The situation is this I live in my van with my dog and am an equipment mechanic and welder and I took it to them because I don't have time to continue to works on my van. With my job and lifestyle involving being in the dirt, sand and grease my van isn't the cleanest but they are claiming it is a health hazard based on that. They contacted my mom before contacting me because they thought it was an awkward conversation causing family problem. I got my van back with issues it use never had before. Do not use this shop! Stay far away!

100,000 vehicle check up of 2013 Toyota RAV4. Excellent…read morecustomer service Interesting to talk to and understand.