The Lexus Monterey Peninsula Team consistently exceeds my expectations on all fronts. This morning, I noticed that my tires had reached the end of their useful life and proceeded to connect with the service department. I was kindly greeted by Tommy and then worked with Tony to determine my best option. He was efficient, knowledgeable, transparent, and personable throughout the process. The General Manager, Andrew, also made sure I was comfortable and satisfied. Thank you for an excellent customer experience and I will continue to send business your way. Keep up the great work! read more

I bought my Lexus through Julian and had a wonderful experience. He picked me up from the airport and even treated me to lunch at his favorite taco spot. He also spent extra time after I purchased the car to go over some of the buttons and controls that I was not familiar with. Thank you Julian! read more

This place is AMAZING! Markeith and Elena made the process flow so smoothly and I felt no pressure the entire time. This was my first car purchase from a dealership and I couldn't have asked for a better experience. VERY HIGHLY recommend. The people made the experience memorable. read more

New ownership be aware! I have been going to Lexus Monterey since 2009 to purchase cars and for my services done. I went in twice this year to have service done and both times were a horrible experience. Both minor issues. One was for panel familiarization and the other for an oil change on one of my lexus vehicles. I purchased my second Lexus in 2020 and discovered that the business had changed ownership around that time which explains how things are done differently. I don't want to get into details because it'll be too harsh. I'll say that the professional service I was used to is pretty much gone. Firstly, I was told I couldn't use a courtesy car because they had no cars. Another customer showed up after me and they were given a courtesy car. Just doesn't look right. Secondly and not the last, I had a scheduled oil change and I felt the service department was trying to fish me into getting more services done. I found out that the Lexus I bought in 2020 was fine and didn't need the additional service. Felt like I was talking to a door to door salesman to get me into buying a product I didn't need. I was all for Lexus Monterey but from now on I'll be checking out Stevens Creek Lexus for my cars and services will be done elsewhere. Honesty at their service department is very questionable. read more

Awesome service! Very patient and not pushy at all! If you don't see what you want don't worry just ask for Markeith. He'll find what you are looking for and get you what you want. They have cars on there other lot you may not see so be sure to wait your turn or schedule an appt. if you want to test drive. read more

My wife and I had a terrific experience at the dealership. I contacted them via the Internet and started working with Ryan A. He gave me all the info I needed including the bottom line price. We checked the car out a few days later and sat down with Michael K. And in just about 30 minutes made the purchase, took care off the final paperwork and we were done! That's the way it should be: full transparency, no pressure and a professional approach. By the way, I did deal with them a number of years ago and it was not at all a pleasant experience. Apparently there have been a lot of changes since then, all for the better. read more

Our 2011 Lexus ES 350, passenger side air bag was recalled for replacement. The car was taken in for the air bag replacement, Lexus Monterey Peninsula called that the work was completed. When we arrived to pick-up the car and opened the door it was noticeable that glove box and the area around had heavy buff/scratch marks! I showed the Assistant Service-Austin, he got a rag and spray cleaning product, and attempted to wipe out the marks, no success. The buff/scratches couldn't be cleaned off, because the surface of the glove box and surrounding area were damaged, We told Austin, this damage wasn't there when we brought the car in! Austin said he would relay the information to the Service Manager-Hap, tomorrow. Hap called the next day at the dealership's closing time; 6:30, and said it such a busy day he would look at it next week, but they would do what ever it took to make the situation right! Hap called Tuesday of the next week and said the dash was detailed and looks better, but still may not be up to our satisfaction. I said that I wanted the dash replaced if the damaged couldn't be repaired. Hap talked to the dealership's upper management and dash replacement is not an option. Hap said they believe this was pre-existing. We went to look at the car, the dash had a conditioning product on it, that made the scratches look less noticeable, but the damage was still there. Hap stated that because of the car age, having other scratches in others areas,the Technician saying he didn't damaged the dash, there's nothing more they can do! I believe those 25+ scratches around the glove box weren't there when we brought the car in. I believe the Technician damaged the dash while installing the new air bag. I believe shoddy service from Lexus Monterey Peninsula will give them a them a reputation as a sub-standard maintenance provider. read more

What a big difference since Blackstock sold it. Service department is not what it once was. Not sure if I like the new Service manager Tony Macho. They said he sold used cars for years in Salinas. He doesn't understand high end products. Service department is bad! read more

I used the Costco Auto buying program to find a used car which led me to Lexus Monterey Peninsula. The staff was extremely helpful. I found a slightly used RX 350 and got a fantastic deal on it. I would definitely look to this dealer in the future for my next car purchase. read more

Wonderful place. The staff at the service department are so friendly and hard working. I had a last minute request and they worked very hard to fix it within a quick time frame. I will definitely be returning! read more

What a terrible experience I had this morning at this Lexus dealership!! I bought my last Lexus from MLP dealership & had a great experience. Convinced my friend to check them out before buying at Stevens Creek dealership. What a huge mistake! I feel terrible telling her to go to Monterey! Don't waste your time. Grumpy old man, had the nerve to tell us, as he threw the paper at us, that's all I can do for you since you're just gonna take your business to Stevens Creek! So guess what-we took our business to SC Lexus & i will never buy a car from Monterey Lexus again!!! read more

I have been a client with Lexus Monterey Peninsula for about five years now. I cannot say enough great things about this business. From sales to service (and everyone you talk to in between), they are kind, professional and efficient. Their costs for service is fair and they always call if something needs to be done that will change the quoted fee. Tommy (in service) deserves an additional shout-out. He has always gone above an beyond to make sure getting the car in for maintenance goes smoothly. This last visit he called just to let me know everything was going as planned. Thanks Lexus Monterey Peninsula. read more

During a recent scheduled oil change, I was given a higher price than at a different Lexus location. Therefore, I canceled the service on the spot. Two diffrent Service Advisors explained the difference between both locations, such as labor cost & rates. I was provided with a small discount; however, I proceeded to cancel the oil service and left. Soon after, I received a phone call from Assistance Service Manager, Hap Plain who provided more details regarding the difference in prices. Mr. Hap Plain was appologethic for the higher rate. He was sincere, empathetic and provided high levels of professional customer care. Although, the prices may be lower at a different location, such as Stevens Creek, the attention to customer service and the quick availability of service appointments, makes Lexus of Monterrey my favorite and only location to take my vehicle. I did make an appointment to return and proceed with the original planned oil service. read more

If you are planning on using the service dept. at Lexus, do yourself a huge favor-- Go somewhere else. I had my Lexus repaired and was not notified that I had another problem that could have caused a major engine fire, rather they just put my car for pick up. As it turned out, the problem that was discovered and never mentioned caused a major repair bill in that my alternator was shorted out. I was told that if I had been "a better customer" they would have assisted me. How's that for customer retention? Forced me to go to Small Claims Court to be properly compensated. This place is what contributes to general public having a distrust for auto dealers, well deserved. read more

Took my car in to get a clunking sound diagnosed - they tightened a couple bolts; I paid them $175; drive away and the noise was still there. Called and left a message that it was not fixed, but got no call back. They also said a wheel bearing was bad and that could be replaced for $1325. I took it elsewhere and got the wheel bearing done for less than $350! (They also fixed the noise.). Lesson learned. Major over-charging with unsatisfactory results. Criss this place off my list! read more

I have always had an admiration for Toyota vehicles, more specifically Lexus. Unfortunately the San Luis Obispo area does not provide a Lexus dealership to address specific issues associated with repairs or warranty work. On 7/6/18 at 11:39 am, I contacted SLO Toyota and spoke to a service representative. I asked if their service department would be able to repair an air mix servo within the dashboard on a 2003 Lexus. I also requested a cost estimate and length of time required for repairs. I contacted SLO Toyota that afternoon at 2:33 pm after not receiving a return phone call. I repeated the same request to Andrew the service representative and confirmed an appointment for 7/13/18 @ 930 am. The service representative affirmed my request reassuring he would provide me the information as soon as time permits. On 7/12/18 I still have yet to receive a response from SLO Toyota. At 8:47 am I contacted the service department and requested to speak to Andrew regarding the information I requested and not received. The representative stated Andrew was busy and would call me back. On 7/13/18, the day of the appointment, 9:30 am I received a phone call at 7:30 am from Andrew the service representative. A response to my question was provided by the representative. On the morning of appointment 1 1/2 hours prior to scheduled appointment and a one hour drive I was informed that SLO would be unable to make the repairs due to the lack of technical experience needed to adequately repair the Lexus. I was then referred to a Lexus dealership in either Santa Barbara or Fresno. At this point realizing it takes SLO Toyota one week to discover the inability to remove a dashboard and replace an air mix servo is unacceptable customer service. Following this incredibly difficult experience with Toyota of SLO, I seriously doubt future request for any form of service will be requested. At this point we opted to contact Monterey Lexus. Customer service is five stars plus from the moment of first contact with Austin. Monterey not only accepted our vehicle for repair that very same day but provided us with a lease vehicle while the necessary repairs were made. Repairs were made at a reasonable rate by very professional and competent staff. Austin was thorough and followed thru with every commitment made. Although it may be a three hour drive, we will definitely remain with Lexus of Monterey. We are very grateful for the genuine service provided. read more

The service department at Lexus Monterey is fantastic! Always a positive experience from buying a car, to maintaining a car here. Had my first yearly service done, had an amazing loaner car. Lexus Is truly top notch from the beginning. read more

My reply to Frank in January following his post yielded no response from him. Seems to me that his post to my first review was more to make his company look good than anything else. My sense is that there was no genuine interest to understand nor check out what exactly happened. So as it is, my two stars for this company have now been reduced to one. I would have give zero star if this is an option! read more

Outstanding service and integrity from the team at Lexus Monterey! As an out-of-state customer, I worked with Nakita (Manager) and her team through a series of phone calls in advance of travelling from Washington to the dealership. This process was extremely efficient and the team was responsive, respectful and friendly for the entire car buying experience. Once I arrived at the dealership there were no surprises and Nakita and team continued to provide outstanding service as we completed the sale. Well worth the thousand-mile-drive! read more

Great customer service!!...Garrett went above and beyond to take care of an unforeseen situation with my Lexus LS460. They really take care of there customers and get the job done right read more

I took my car in for its first service and was unimpressed by the service department. Not wanting to judge too quickly I have now taken the car in for its second service and found the experience worse than the first time. The service team desperately needs Customer Service training. They are wholly unsophisticated and no one appears to be in charge or paying attention. I completed an on-line appointment request for a 1:00 appointment and did not want a car wash. I received a response stating my time was available and they would see me at 1:30 p.m. When I responded back that this was not the time I requested the answer I received was, 'you can drop it off at 1:00 but we're not working on it 'till 1:30'. I arrived at 1:30 p.m. and Joshua checked me in. I took a seat in the lounge and spent the next 30 minutes listening to Joshua recount a sickening story of his dog going to the bathroom on the beach and a lady yelling at him over the incident. Josh must have used the "F" word 15 times as he ranted on and on about the incident to another worker. All the while, I am sitting just outside his door in the "Lounge". The two young women at the main desk talked for 55 minutes straight about everything from shoes to shopping. If they had jobs to do it was not apparent what the jobs were. They ate at the desk and chatted on and on and no one seemed to notice or care. Unfortunately I left my water in the car and no one offered me any. There was no water in the "Lounge". When finally my car came back Josh said they had cleaned it. I didn't want it cleaned as I was in a hurry and he never asked me if I wanted it cleaned. And by the way, Josh, it was only half cleaned. The outside was washed [poorly] and the inside was not. I sold my Jaguar for a Lexus. While I like the car, the Service Department is no where close to Jaguars. The service department personnel are the face of Lexus after the sale is made and in no way do they resemble the Lexus brand. They could take lessons from Jaguar and Infinity who run excellent service departments. I'm going to look for another place to get my car serviced. read more

Daniel Mendoza was/is fabulous. Car problems while on a business trip - what a nightmare! It ended up being stress-free because of Daniel Mendoza. Since I was far from home Daniel knows it's unlikely I'll be a repeat customer, yet he treated me as a valued customer. Here's the background--Daniel quickly resolved my immediate issue by offering/providing loaner vehicle so I could carry on with my business trip (I didn't even have to ask for car). Daniel was professional, pleasant and accommodating. He communicated status via text - so nice that I didn't have to call repeatedly for updates. He was responsive and proactive. I asked Daniel if the various warning indicator lights could mean there is more than one problem and he quickly assured me that they would be reinspecting the vehicle once they made the repair to ensure everything is taken care of before they return my car. I wish I lived close enough to come to this dealership for everything because they are top-notch in my book. My car problems occurred while enroute to the Monterey area for a business trip when the AWD and Trac off indicator light came on. There was also a indicator light that was a picture. Pulled off freeway and called San Jose, CA dealership, described the warning lights that were on and they confirmed that it was safe to continue 1-1/2 hour drive to the dealership near my destination. Took multiple calls to speak to a live person -- frustrated as I sat on side of road Next continued my travel and called the Seaside CA dealership to tell them I was on my way and would be driving directly to them. They understood I was away from home and reassured me that they would fit me in and take care of me. We verified my extended warranty and they gave me a loaner vehicle ASAP so I could get to my hotel and afternoon meeting. They quickly diagnosed the problem, ordered parts and texted me to let me know they had obtained approval from the warranty company. They've accommodated me with the loaner for my entire stay so they could repair, and reinspect to ensure all required repairs were diagnosed and repaired before sending me on my way with my vehicle. Love this dealership and Daniel Mendoza!!!! read more

This review concerns the Service Department. I bought my car at Magnussen's in Fremont several months ago. I received an email to get my complementary first service. Called Magnussen's and they said it was okay to take it to Monterey's Dealership for service. Right after that I called Monterey Lexus to see if they will honor the complementary first service they said they will. I made an appointment and brought it in. Garrett was my service coordinate. He checked me in and asked if I wanted a car wash. Sure. Appointment was at 4. Car was done by 430. Dang that was quick?! Serviced and car washed within a half an hour. Not good. Got a ride back to dealership to pick up car. Bill was $70.30?! What?! What happened to the complementary first free service?! Better yet, what happened to a courtesy call to let Me know that you guys were going to charge me but gave me a discount because of the "confusion". To top that off. They didn't even wash the car. Please, don't offer a service you can not deliver. I should have listen to my friends about this place. Horrible customer service. I agree with the other Yelper's here about how bad the service department. Never again will I choose convenience. I'm going to Magnussen's for all my service needs. At least I know they will appreciate me as a customer. Now, I have to address Magnussen's Lexus on Monday to see if they will reimburse me for Monterey Lexus's fee. I don't mind as much having to pay. I'm livid about not calling me and telling me about it before you worked on my car. So I'll leave you with this. If you want to get ripped off and be offered something they can't fulfill ( wash) then Monterey Lexus is your place. read more

This review deals with the service department. We have bought two cars from this dealership, and our last purchase in July went really well and everyone involved was very nice. We had an Rx400h (we ended up trading it in with our last purchase) that Lexus couldn't handle. The car's propulsion system shut down on Hwy 1 in Capitola, so we had it towed here for the diagnosis and repair. For the first week and a half, we only heard from service when we called them. Three weeks into the service, the Operations Manager (David Silkey) told us that there was a problem with the fuel pump, but he could not actually say the pump wasn't working; he just said that replacing it is the only thing to do and should fix the problem. We replaced the fuel pump, but the problem wasn't fixed. The problem ended up being that the body shop that had fixed our car after I hit a deer didn't properly seat an electrical connection to the fuel injectors. That caused the injectors to stop and the engine and hybrid system to shut down. Had they tested the electrical system before replacing the fuel pump they would have discovered the short in the electrical system. That would have precluded them from replacing the fuel pump which, in all actuality, was fine. The Operations Manager lied to us about the cost of the fuel pump, and then tried to charge us for the loaner car which we never agreed too and which was never disclosed on the contract we signed for the loaner. We traded the Rx400h in, but refused to pay for the pump because it was not a necessary repair to the car and they received a partial payment for the service from the body shop that made the error. I heard nothing from the Operations Manager once I told him that we were not paying. Fast forward to today and I take our new car in for service. The Operations Manager met me at the the dealership at 7:30 am and told me that they won't service the car because I "hammered" the sales manager in my survey sent out after the purchase. The problem is that I didn't give the sales manager a bad survey because the sales experience was good. The Operations Manager told me that "the proof is in the pudding" and that I would have to go elsewhere for service. I called Lexus corporate to get a copy of my survey, and I learned that the dealer only gets aggregated results back from the surveys; they do not get individual surveys back. There is no way to tell from the survey results sent to the dealer how an individual customer answered. The Operations Manager used a flat-out lie that he could not prove as a reason to deny servicing our vehicle and forcing us to go to San Jose for service while it is still under warranty. Although our experience with sales was good, we much prefer the trek to San Jose than deal with the unprofessionalism, dishonesty, and disrespect displayed by the Operations Manager. I have come to expect much more from Lexus than this behavior. read more

Very disappointed. Just called to get a quote for an oil change cost $162.00. Called Lexus of Stevens Creek cost $78.00. What the heck. No brainier. Heading to Stevens Creek. Staff was super friendly at Stevens Creek Vs Monterey Lexus. read more

When I came in to test drive and buy a Lexus, they were not warm or kind, quite brusque, very rushed, and customer service nonexistent. They said they were understaffed. When spending a small fortune on a luxury vehicle, it seems like having some warm or personable employees would be part of the luxury experience? They seemed almost like I was bothering them by wanting to buy a car? I honestly have been treated better at a fast food restaurant. A few years ago when buying my Toyota across the street from James, I was treated like royalty. Nicer car doesn't automatically equal nicer treatment apparently. Very excited about my new car, very disappointed in how I was treated in the process. I did end up buying a brand new Lexus from them, and weirdly, after the purchase, they were nicer and somewhat more attentive. I just wish they had been more pleasant overall. read more

WORST SERVICE EVER EVER EVER!!!! If I could give this awful dealership a 0/5 stars, I would've. My advice, don't waste your time even reading my long, absurd encounter, and just go elsewhere. Initially, I called the dealership to schedule an appointment; no return call. In fact, I called several times, and no answer or return call. I then decided to go directly to the dealership to schedule an appointment for a problem (covered under warranty) to be fixed, that a dealership in my former residential city (Fresno Lexus) had diagnosed. To my surprise, upon my arrival, my car was inventoried, and I was directed to meet with a service rep. Shortly after sitting in the reps office things began to go downhill at a dramatic pace. First, as previously noted, the dealership in my hometown (Fresno) knew the problem, but apparently it wasn't "in the system" as explained by the Monterey Lexus service rep. At that point, the serviceman informed me the charge would be $140.00 for a diagnostic. So, considering Lexus of Fresno had just diagnosed the problem (just a few days prior to my current Monterey Lexus visit), I asked the rep to call Frank (my Fresno Lexus rep), and after his long silence, I even offered myself to call the Fresno Lexus dealership, which could explain exactly what the problem was. So, I explained I was calling Fresno Lexus, and informed the Monterey rep that I would step out of his office while I was on hold with the other Lexus dealership (so I didn't bother him by just sitting in his office while he could carry on with other tasks). And, I sat outside of this reps office on a bench while on hold with Fresno, hoping to get this resolved. Approximately 20 minutes later (Lexus of Fresno put me on hold due to the fact Frank was with another customer), I was able to confirm the problem with my vehicle - a minor crack in a radiator hose. Due to the fact that my area of practice is law, and not automotive, Frank (a rep with Fresno Lexus), one who exemplifies and defines what customer service is, said that he would explain the issue to the Monterey rep (yay!). But, as I began to explain to the Monterey rep that I had a Fresno Lexus rep on the phone who could tell him what the problem was, the Monterey rep stood up from his seat aggressively and stated, while raising his voice, "you know...even if they tell you what's wrong, we can't just take his word!" I was shocked, and asked in a confused manner why he (the Monterey Lexus rep) allowed me to call, and wait on hold for 20 minutes with Fresno Lexus, when he didn't care to listen to the problem anyways? He then began yelling at me, so I walked out shaking and in tears. Luckily, Frank from Fresno Lexus heard the entire conversation and was concerned as to why the Monterey rep was so aggressive and yelling at me. Anyways, I drove to Fresno that next day and got my vehicle repaired and an oil change. While this encounter happened over the summer, I was reminded about it today when I accidentally called the Monterey Lexus to book an oil change, when I actually meant to call Fresno Lexus (I should note that someone actually answered today when I called, unlike the last time). So, little to say, I WILL NEVER GO BACK TO LEXUS OF MONTEREY. And I hope no one ever encounters the same rep that I did. It was absolutely awful. read more

Worst customer service Ever!!!! I now go to Santa Barbara where you get first class A+ service. Monterey Lexus could not fix basic problems with my car and were sooo rude I can't believe they are still in business.. Embarrassment to Lexus!!! read more

I wasn't sure about the negative reviews, but then I experienced it for myself. This dealer is a classic "bait and switch". They promised a great price on a ES300h and when I wanted to buy it, the car is somehow no longer available, but somehow lots of higher priced cars are. Save yourself the wasted time of dealing with this dealership and take your business elsewhere. You would think when you are dealing with a luxury brand like Lexus, they would attract more trustworthy employees. read more

We recently purchased a vehicle from this dealership and we were very pleased with the amazing customer service we were provided with, everyone at this dealership is so kind and courteous. We worked with John and Elena and they were both wonderful helping us during the purchasing process. My husband called ahead and spoke to Elena to let her know we were interested in a vehicle and we wanted come by to see it. When we arrived it was parked up front and ready for us to look at and test drive. Elena also went above and beyond our expectations and helped us find the right payment plan that included a platinum warranty to provide us with extra protection for our long family road trips that we take often. We purchased late in the day so the vehicle we purchased didn't get cleaned and detailed for us then, but Elena made sure we were able to bring it back and get it cleaned and detailed when we were back in the area. Working with this dealership has been the best and easiest experience we've had when purchasing a vehicle, especially during the pandemic. This dealership takes all precautions and follows all covid protocols which made us feel really safe.We'd recommend buying a car from Lexus Monterey Peninsula to everyone! read more

Thank you to Austin at Lexus of Monterey. They were able to fit me into an appointment the same day for my Lexus GX. Got me a very nice loaner. Super easy visit and thank you again. The perfect Lexus customer experience. read more

I always have my car serviced at Lexus of Monterey Peninsula. Always easy to get an appointment and they do good work. The service team is great, friendly & professional. Glad Juan Basulto is back with the team. They are prompt in their time estimates & my car was ready ahead of schedule yesterday which was nice. I highly recommend them. read more

After coming back in today and speaking with Hap, I appreciated his honest apology. He made me feel like a valued customer. So many times these days, people will try to use a bunch of excuses to explain away a bad service experience. He took ownership of the situation and I truly appreciate it. We will be back to give it another try (after this warranty job is done today). read more

Easy in and out for some scheduled maintenance. The staff was extremely friendly and the wait area has a great selection of coffee be drink. If you need to do some work, they even have some pretty quick wi-fi access. read more

This past Saturday I brought my RX350 to this dealership to assess and ultimately repair a disturbing problem in he steering of my car. It recently had new tires and an alignment at Big O Tires in Santa Cruz who believed there was frame damage that would cost thousands to repair. In direct contrast to negative comments about the service dept. at Lexus Monterey,I only have thanks and appreciation to Service Advisor Juan Basulto and the anonymous mechanics who correctly diagnosed the problem,provide a loaner car and had the repair completed the next day, a Sunday .our bill was $300, for the repair and alignment . This was accomplished on short notice even though I was late due to traffic coming from my house 35 mails away. , The car was additionally given a thorough wash and a clear explanation provided of the problem and repair prior to leaving the dealership;a spotlessly clean environment and helpful staff. read more

2-years ago: 1-star; this year: 3-stars. Huge improvement with their service department! The only issue regards service pricing. They just can't compete with Jiffy Lube (etc.). Lexus Monterey Peninsula: $160 and 2-hour wait. Jiffy Lube: $65 and 15-minute wait. Too bad, because I would prefer the Lexus dealer; just not the 146% premium. read more

Talked to Mike Kissel at the sales department over the phone and was pleased with his customer service. Although I ended up buying my CPO Lexus RX from a different dealership, closer to home, I just want to say that Mike Kissel provided great service and also offered me a very good price for the car that I was inquiring about. read more

Came in to get my car serviced and walked out with a brand new lower payment Lexus....everyone was so accomodative and helpful in service to sales. read more

Good selection of cars and excellent customer service at Lexus Monterey Peninsula. I especially want to give a shout-out to salesman Michael Kissell and manager Andrew Jennings. I looked at other Lexus dealers in the Bay area and preferred Lexus Monterey above all the others when it actually came time to buying my car. Highly recommended! read more

We recently bought a CPO Lexus here and were very pleased with the attitudes and helpfulness of everyone that we worked with. We arrived rather late in the evening and by the time we test drove the car and worked out the price it was well past closing. The salesman (John Adams) waited until after we completed all of the financial paperwork and then gave us a through walkthrough on the operation of the car. The process was as smooth as the ride in our new Lexus! read more