Only now, after two years of treatment at Liberty Dental Clinic, I'm allowing myself to write a review of my experience and thoughts about this clinic. The reason I waited two years is that they warranty their work for that period, so I wanted to make sure they would treat me well if any problems occurred.after they will read my review.
Unfortunately, I had multiple issues with the work they did. In the first three to six months, or even less, I had crowns that broke and cracked. This meant they had to numb the area, remove the bad crown, (sometimes two crowns), give me a temporary, and have me come back a week later for the new crowns. This happened to me at least three different times with different crowns. I had to travel multiple times from San Diego to Tijuana, and take my word, it's never fun to cross the border and stand in line for the entrance to the US.
In all cases, they blamed me, by the way, for biting or chewing too hard. So basically, it was my fault that the crowns were cracked and broken, not because of a bad doctor or bad laboratory work.
The original doctor who took care of me was Dr. Omar. Not only is he a very bad doctor, more like a butcher, but he is also a very rude and unpleasant person who doesn't speak a word of English. I've been treated by bad doctors in the past, but I can say Dr. Omar is the worst of them all. After all my crowns and bridges were done, I was not happy with the work and asked for a different doctor from this clinic. They gave me Dr. German, who was a very gentle and nice doctor, but I can't tell you if he's a great doctor because he couldn't really fix all the previous work that was done before. He did replace the broken crowns, but obviously, we couldn't redo the whole mouth from the beginning. So, Dr. German did his best to fix the bad work from Dr. Omar, but I can't say I'm happy with the results because the overall bad work from Dr. Omar could not be fixed by changing one or two crowns.
None of the doctors speak English in this clinic, and they always have to call a translator from the front desk. There are only two good things about Liberty Dental. One is that they have parking outside if you drive there, and the second is one of the coordinators who speaks English very well, is very polite, and is very professional, and he's the only reason I even started treatment at this clinic. This guy's name is Emmanuel, and he really is a great guy, but I was told he no longer works with customers directly, unfortunately for them because he's the only guy I could trust.
About a year after the treatment, when I came for a few repairs, I told them I was not happy with the aesthetic of the bad work Dr. Omar did and the bad work of the laboratory. But at that time, I just didn't feel like removing ten or more crowns and redoing them again. I'm not sure if they would even do that for me without a charge, but mentally, I couldn't go through this again, so I left it as it is. However, the more time passed, and every morning I looked at myself and the work they had done, I did not like it. So finally, almost towards the end of the two years of the warranty, I decided to contact them, telling them that I'm not happy with the work they have done, and I want to redo it. They told me, of course, no problem. So, my first question was if they would charge me for redoing it, and the answer was very clear, yes, of course, we have to redo it, it costs money, and I'll be charged again. So, I told them, in that case, I'm not interested in doing it with them because I already know how bad the quality of their work is, and the bad quality of the laboratory they are working with. So, of course, if I have to pay again, I will have to go to someone that this time I trust can do a better job.
The bottom line is, I do not recommend this place to anyone looking for high-quality work. For average work or below that, it might work for you, but if you're looking for good quality, Liberty Dental Clinic is the last place you want to go. read more