The technician was great and made me feel comfortable. The front office staff need to be mindful of the patients and what they are talking about. Also there's a line, everyone is talking to each other and patients are waiting. Not fair to the one staff bringing the line down. Clean restrooms, inside and outside the lobby. The pick up and drop off is on Ventura Ave others can park behind the building. The lockers were safe and my items were there when I came back. read more

Incredibly bad experience. Like "warn everyone you come into contact not to go here" bad. Begging people who are considering going here to stay away level bad. I urgently needed an ultrasound performed before I left the country and called this place up to see if there was any way they could take me that day. To my relief, the woman on the phone was able to schedule me for an appointment. However, I had to make absolutely sure they could perform the type of ultrasound I needed, since I would be driving 45 minutes in rush hour traffic for my appointment. The woman confirmed they indeed could, the technician would be able to take me as long as I was able to show up by a certain time. I excitedly said I would be there well before that time, and we confirmed my appointment. Cut to after 43 minutes of driving in rush hour traffic, I received a phone call from the clinic, letting me know that "we need to cancel the appointment because the technician has to go." Say what??? Yes, I heard her right. The technician "has to go." I was obviously furious and explained to her the problem of needing to reschedule my appointment that had to be done that day (after driving in rush hour traffic). As I was parking, she said the technician may be able to do half of the ultrasounds I needed, which of course would be better than nothing. I accepted. When I got to the clinic, she pulled me aside and let me know that "the technician is gone." No more "half of the ultrasounds" offer. The technician left, didn't say why, and didn't so much as an offer an apology. Neither did the woman I spoke to. I asked her name because I planned to go to corporate with this, but given the avalanche of other rightfully scathing reviews here, I think it would be pointless. She wasn't apologetic at all, but seemed to be fully aware of how insanely unprofessional this all was. Never RadNet. Never Liberty Pacific Tarzana. You're better off driving to another county than dealing with these people. STAY AWAY. read more

JULY 2026 Yet another AWFUL experience at RADNET! I had abdominal ultrasound almost 2 weeks ago and HAVE NOT RECEIVED REPORT. Excuse they always use is "your doctor did not order STAT report". This is not professional, horrible patient care, stressful & causes anxiety. I have called numerous times to speak to manager Jessica and she does not return phone calls. Half the time I call they tell me she is out for the day- does she ever work??? I went to another company to have another scan done. Report was in my Portal in 2 days. Was not marked STAT, easy to get appointment, staff is extremely friendly, professional and care about their patients. Radnet does not fill any of these boxes. Happy I found a great place to go for future tests. June 2026 Yet another HORRIBLE experience with RADNET! They submitted my Cervical & Lumbar MRI request for approval, then for unknown reason retracted it. They never resubmitted, I called daily, left messages for manager Jessica. She finally called my back days later (UNACCEPTABLE) and was escalating request for submitting for approval and was going to call me back the next day with update. This was over a month ago and she has not called me back. Once again I had my Keck USC Doctors office submit to KECK USC and within 48 hours my MRI's were approved and I had MRI completed and reports in ALL WITHIN 7 days. I am still getting texts and emails from Radnet to schedule MRI's. HOW DUMB ARE THESE PEOPLE!!!!! read more

I had a horrible experience here today! Kaiser sent my husband to have his MRI here because Kaiser radiology Woodland Hills appointments are backed up. At Liberty, from the receptionists to the technicians, we were shown no patience and absolutely no compassion. My husband's tech was YASMIN. Remember her name so that you can make sure you avoid her. While my husband was grimacing with excruciating back pain, paralyzed with immeasurable pain, she was leisurely chew gum, standing stoically by his side, watching him struggle, no attempt at assistance, didn't lift her hand, and showed absolutely no care or concern. WAITING FOR KARMA read more

Melissa took excellent care of me during my ultrasound. The offices were clean and I was able to easily find street parking. Her room had stars on the ceiling that kept me nice and distracted during my appointment, which I really appreciated. Would go back anytime. read more

Came to this location for an ultrasound to be done for my daughter. Building is not hard to find, street parking limited as it is right in Ventura blvd, kind of hectic street. I believe they have a lot to park in which you will have to pay for, not sure how much the fee is. But over all normal decent experience upon arrival noticed a very big clean lobby/waiting room. Ladies upfront were very nice easy to talk to. Evelyn was very sweet & gave my daughter a lollipop and stickers. Very welcoming. I got checked in almost immediately. Waited for about 20 min as there was a few ahead of us. When we got called we were helped by a female tech which I appreciate. She was very friendly and very kind + patient she made sure my daughter felt comfortable and did her ultrasound with warm gel. She was very gentle & I would definitely recommend this place for any imaging that anyone needs done. read more

Liberty Pacific Advanced Imaging - Radiologists Near Me - Tarzana, California

I had to go here to get an MRI of my lower back. They have a wide-open MRI which is the reason my doctor recommended this location to me because I am claustrophobic. The staff was very nice and patient and gave me the quality care I needed. The process was easy and stress-free. Note: The Parking lot to enter was not on the right side of the building read more

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If you want your results within 14 days, DO NOT COME HERE When my doctor's office tried to call for status, the woman that answered the phone was rude and hung up on her!!!!! And the woman that inquired for me is so kind and sweet and would NEVER be unprofessional like those here at Liberty Pacific. So here I sit, with a known broken foot waiting for an MRI. for so long, im making my foot worse by walking on it. If you want results without an attitude, and in a timely manner-do NOT COME HERE DAY 15: STILL WAITING!!!!!!!!!!!!!!!!!!!!!! read more

I have been going to Liberty Pacific's facilities around the San Fernando Valley. I have never had anything other than a positive experience. I recently had an MRI with contrast at the Tarzana facility, and Anthony inserted the IV in my arm without any discomfort. The reception group of employees has been reasonable in their attention to the patients. read more

Got 2 tests done over two weeks ago for something they told me should only take 3-5 days to get results back. I called them after a week being late on my results and they said someone would call me, that was a week ago and no one has called. Each time you call they give you lip service. 16 days later still no results. Please avoid this place, it's awful, the service is awful, the people are clueless, lazy and don't do their jobs well. There is a reason they only have 2 stars. People could die waiting just to get results from this place. read more

I'm not sure what the problem is at this specific location. First, let me just state that the front office staff are always phenomenal here! They are friendly & have also been helpful. The issue that seems to be the problem are the techs in the back office area. Perhaps they hate their jobs or are unhappy working for this company because once again I had a tech by the name of Anthony who took me back for my Xray. Didn't bother to say good morning, no smile, no eye contact, didn't bother to tell me his name. He looked miserable. He Just verified my name & D.O.B. Was rough when positioning me for the X-Ray and lacked communication with what he was doing. Didn't seem to care one bit. I wish Cedars Sinai would get their own Imaging Center in the San Fernando Valley so their patients don't have to be subjected to suboptimal care. I understand why there's only 2 stars for the rating. They need to step it up and do better! read more

I'm so angry about how this company treated me. I had a doctor's order for an hip arthrogram. On THREE SEPARATE OCCASIONS, Radnet incorrectly scheduled my appointment and then called me back to say they had to cancel . I've wasted so much time sitting on calls with customer service reps who don't understand the type of care their company provides. My doctor has now given me a referral to a different imaging provider. But I'm deeply upset that my care has been delayed because of the incompetence of Radnet's customer service reps. read more

My doctor had requested a follow-up ultrasound. First time for me to do any imaging with Liberty Pacific. Showed up at the scheduled appointment time, got a phone call while in the parking lot. Service rep said that their radiology doctor says that they cannot do this procedure. Their doctor says need an MRI. Not true. Agent on the phone was unable to provide any real assistance. Claim to have called me the day before. Received no voicemails or messages. Avoid this place if possible. read more

Update- I didn't get my MRI SCAN for update to 4 weeks- because there CD burner was broken. I had to BEG this company to publish my MRI to the server and even then- IT WAS TOTALLY UNREADABLE. Scam read more

I went to their other office first, but they told me there was an hour wait and sent me here instead. I checked in at 10:39, and it's now 11:31 and I'm still waiting. When I asked the front desk how much longer it would be, they said they had no idea. Am I just supposed to wait until they close? The whole process feels super disorganized. Honestly, I should've stayed at their main office, I probably would've been seen by now. When I first arrived, the front desk told me it'd only be about a 5-minute wait. When they called my name, am older gentleman rushed ahead of me so I'm thinking he has a similar name and they took him instead. We were both Asian so I guess they assumed I was with him. read more

I am a physician and had a chest CT 14 days ago for evaluation of an incidental nodule on a prior imaging study. After 14 days of waiting for a result, the report is still not posted on the portal. I have called the facility 3 times to complain and sent several emails, to no avail. No one should have to wait this long for a result. I will go elsewhere for future imaging studies. read more

The scheduling department is a nightmare here. If you call twice, you will get two different answers. It seems the people are not qualified, nor experienced in handling the orders from doctors' offices. Once you are scheduled, call back because none of the information they gave you will be accurate for that visit. They will also tell you different information about your insurance coverage, depending on who you speak with at the facility. It is very confusing and as complicated as any scheduling could possibly be. The technicians, however, are very nice and made the procedure effortless. read more

I had two of my BEST MRI's completed here! George the Technician was the BEST! For someone like myself that suffers with claustrophobia and anxiety, GEORGE made sure to help me every step of the way in completing those imaging. In addition, the front desk staff (ladies) are true GEMS! They were equally Awesome , as they made sure they coordinated the best experience for me. They remained professional, supportive, and nice! I really appreciate Liberty Pacific of Tarzana for helping me through this process YOU ROCK!! Ayesha M. read more

Poorly organized and the staff has horrible communication. I was given a contrast drink and wasn't told I'd had to wait another hour for the contrast to settle in. I would have left and come back read more

Excellent service, modern high tech facility. I was serviced right away and the technicians were very professional and caring.

I'm leaving a review after the horrendous treatment I received at this location I came because I needed to have an MRI. My appointment was at 2:15 on Saturday, 13 December as always. I arrived early as I was informed I should do. I arrived at 1:55 told the obnoxious and rude receptionist. I was here for my scheduled appointment. They said OK we'll check you in. I said great. They told me oh we're running 30 minutes behind so you'll have to just wait when I asked why they were running behind. The response was unbelievably hostile from the receptionist. She told me it just is and you'll have to wait. I asked why she was speaking to me like this. She said you'll have to just wait or do you want me to cancel? I said obviously I don't want to cancel. I'm in unbelievable pain and I wanna find out what my issue is which is why I'm here on time for my MRI. She told me well then you'll just have to wait. I told her I was going to sit in my car outside. She told me if you're more than five minutes late 30 minutes prior to your appointment. She was going to cancel my appointment. Her attitude was absolutely shocking this is a medical facility and I was treated with unbelievable contempt and rudeness by this person sitting on the reception desk. I'm writing this review prior to going back in to sit and wait for 30 minutes. Also would like to note there isn't one single other patient sitting in this huge reception area. This most likely is going to be part one of a two part review horrendous treatment here. read more

Run, dont walk AWAY‼‼‼ This is recommended as Radnet-MINK for faster results for Cedars Sanai Med Grp. STAY WITH MARK TAPER, DESPITE THE 3 month wait. This ENCINO LOCATION SUCKS BIG TIME! From the LOCKED door at 2:24 pm, starting with the rude unwelcoming, unfriendly mucous hacking illness germ spreading,receptionist, with the exception of professional Rowena. No one else even understands professionalism, protocol, or patient handling! Receptionist, JULIE, is an unfriendly mucous hacking, germ spreading nightmare just punching a click; didnt want even give her or mgrs name! This place is a NIGHTMARE! TRULY ... read other reviews I wish I saw b4 booking the apmt; would not have even come! Never again!!!!! read more

Brenda and Jasmin are the worst. Extremely rude and unprofessional. Their combined lack of reasoning ability and critical thinking warrants deeper scientific observation. First, my wife's exam is cancelled two days prior her appointment. Then, when we show up for my 4-year-old's appointment, on time, and after spending 20 minutes reconfirming our insurance and collecting our copay, they tell us we're late and that the ultrasound technician can no longer see us. "Excuse me, what?" Their response? "You were not early enough so they already took the person after you." "Ok ... so give me their appointment?" "I'm sorry it doesn't work that way." My wife and entire family are practitioners, and we've never seen nor heard of something so utterly ridiculous. This office is the epitome of incompetence and almost malicious disregard for their patients. I'm truly disgusted. read more

If I could give them zero, I would have. I had an appointment for MRI, they called an hour before my appointment and cancelled. I reschedule the appointment. This time I showed up to my appointment, just to get informed that my appointment was cancelled again. This time they did not even bother to call. Why don't they even make the appointments when they can't keep them?!!!!!! read more

This is such a great place with wonderful people who are willing to help you. Rita and Michael ( MRI technicians) were very knowledgeable and thoughtful. They made the whole process so comfortable. Thank you guys for your support and kindness. read more

For $15 parking compensate yourself to amenities available in Dr's office. Thank you :)

My experience was good, I got an MRI done and the ladies were very sweet & very open with communicating the entire procedure. A warm blanket was provided too read more

One of the WORST experiences I've ever had in a medical office, in my entire life. The entire front desk staff needs to be replaced. Extremely rude and highly unprofessional. I will never be back and would never refer anyone here, ever. My son was in need of an MRI, which is already a highly stressful experience for any parent, or any person needing one. It's rarely a good sign that someone needs an MRI, so it goes without saying that the staff should be caring and compassionate. The staff here was the exact opposite. The moment we walked in, there were about 10 young females, almost all in their early 20s, behind the counter - and no one in line. As we approached the counter, each one of them stared and sized me up and down, as if I was a classmate walking into a new school. It was super odd, and immediately off-putting. I'm a woman in my 40s with my child, not their peer. They literally sat and watched us walk up to the front of the line, and let us stand there (with no one else at the counter or in line). No one motioned or called us over to help - they all just stared. So I finally walked up to the counter and said "we have an appointment". They asked for our info, and I gave it, to which they responded: "your appointment is next week. We rescheduled." I told them I had literally just made the appointment that day. They said they tried to call me to reschedule because they needed more info. I pointed out that I had no missed calls & my doctor had provided everything they asked for. They began arguing with me - and I say "they" because this was a mean girls group effort: I had the initial girl we approached, a couple other females that appeared to be leads that were chiming in, and the entirety of the rest of the group all sat around and stared at us, eavesdropping, as though this was all a show. It was extremely upsetting, in an already stressful situation. The group ended up telling me I had to pay full out-of-pocket for the visit, even though I showed proof that I have a PPO, and was referred by my doctor. They called my insurance, who was able to do little by phone. I couldn't reach my son's doctor, so we ended up walking out without getting the medically necessary MRI because I knew my insurance should pay for it & I refused to pay it myself. Afterwards, my son's doctor called me apologizing profusely and insisting she had personally sent the backup documentation that was required to bill the MRI to my insurance. In the end, it appears that information was given to a 3rd party scheduler, and must not have been shared with Liberty Pacific. Clearly, I do not hold Liberty Pacific responsible for that. I do, however, hold Liberty Pacific 100% responsible for how they made my son and I feel, at a very vulnerable time in our lives, when we needed the care & compassion of medical professionals, and not the tacky, catty nonsense of a bunch of uncaring front desk staff. They made a really bad, unfortunate situation so much worse than it had to be. read more

I was nervous going into my first MRI Brain scan and the existing reviews didn't help. However I was pleasantly surprised! The front desk was efficient and kind. The technician that helped me named Andrew (?)was awesome! So friendly and made me feel comfortable. He checked in on me and even gave me a warm blanket for the MRI to ensure I was comfortable as possible. read more

I visited Liberty Pacific Advanced Imaging for an X-ray, CT, and MRI--all scheduled for the same appointment. Unfortunately, the scheduling process was a hassle. My calls were routed offshore--first to the Philippines--where I struggled to understand the agent due to a poor connection full of static. I had to shout to communicate, and both my first and second calls were dropped before I could finish booking. Thankfully, on the third try, my call was routed to the Caribbean. The agent there was clear, kind, and helpful--what a relief! Once I arrived at the Tarzana location on Etiwanda Ave., everything changed for the better. The office staff and technicians were welcoming, professional, and courteous. The facility was clean, spacious, and well-organized--from the front desk to the exam rooms. There's a clear disconnect between the frustrating scheduling process and the excellent in-person experience. I hope management heir facility staff. I'm deducting one star just because of the poor phone scheduling experience. read more

My last review was in 2023 but my first MRIs at this location were actually done in 2018 (weeks went by before they were approved, but this time the approval was very fast.) But...Radnet takes way too long to read the MRIs and release the report. 10+ days is way, way too long. It should be a few days. If the scan was Friday, you get it done on Mon/Tues and doc/patient has it by Wed. Imagine if someone's scan showed a life-threateningly serious issue? You have them sit at home and wait for more than a week before the radiologist gets around to reading your scans? Hire more radiologists if you are short on manpower. Lord knows you charge insurance companies enough money for your services, and you need to work "timeliness" into your business philosophy. Secondly...I was charged the full amount of the MRI at the appointment. But come to find out, I only owed X amount for the co-pay. So they overcharged me by hundreds of dollars, which I had to take even more time to call their billing department about, and request the refund. With MRI's, it's always a run-around. Always has been, always will be. read more

I'm very disappointed with my recent experience here. I arrived just 10 minutes late for my appointment and was told they could not see me. This was especially frustrating because there have been many times in the past where I had to wait well beyond my scheduled time while they were still with another patient. What made it worse was that I had fasted since last night to prepare for this appointment, so being turned away over a few minutes felt unfair and inconsiderate. I understand that schedules need to be kept, but a little flexibility -- especially given that delays have happened on their end before -- would go a long way toward better patient care. read more

I went to Radner Imaging Center today for an ultrasound appointment scheduled at 9:10 AM. Their call center booked it last week and confirmed that they had already contacted my doctor and received all the necessary information before scheduling me. However, when I arrived, the receptionist told me I needed to provide a prescription from my doctor and that without it, I could not be seen -- even though I was there specifically for an ultrasound. This was very confusing because they had already confirmed they received everything required in order to schedule the appointment. If something was missing, I should have been informed before my appointment -- not after I arrived. I took time out of my day only to be turned away due to their internal miscommunication. This is not the first time their call center has made mistakes like this. There seems to be a serious communication issue between the call center and the front desk. Very unprofessional and extremely frustrating experience. read more

Stat (urgent) breast MRI ordered by oncologist because of suspicious finding on another recent test. Previous history of cancer. Test was performed over one week ago and the results are still not yet available. Test findings have not been read by radiologist! read more

No wonder they are two stars on yelp, They have the most horrible service in LA. Avalin should work there as receptionist. We only was late for 10 minutes and she didn't check as in. read more

I called Liberty Pacific Advanced Imaging (part of Radnet) to ask questions regarding imaging for my disabled sister. I was connected to a call center that I believe is not within the U.S. The person I talked to could not answer my questions and put me on hold 3 times. I was on the phone for 33 minutes but could not get any of my questions answered. I asked if I could talk to a technician who works at the imaging center, in hopes that they could help me. But the call center person was not able to do that. I could not find a phone number that connects directly to the imaging center. All calls go to an off-shore call center. It's easy to schedule an appointment from Radnet's site, but there is no provision for canceling an appointment. I called to cancel but again was connected to the call center. It took me 19 minutes on the phone to cancel. It's interesting that my sister's doctor and my doctor refer us to a Radnet facility when imaging is needed. I believe the doctors are getting a kick-back from Radnet. read more

TO OTHER MEDICAL PROFESSIONALS: This place does NOT honor STAT requests ... nor do their staff understand the genuine urgency of a STAT request. This is the second day in a row we have used this location and the second day in a row we have had to chase STAT results (which we were supposed to receive last night). In this case our patient may have appendicitis. There is no concern. The staff feel no urgency. Radiology reporting is being poorly managed. There is no "provider line" for a Doctor's office to call and get a missing report expedited. Who is running this circus??? I recommend, instead: Cedars-Sinai, Tower Saint John's, Beverly Tower (on Wilshire), UMIH (most locations are responsive) ... read more

HOLY SH*T. I hate their call center so bad. What the hell were they thinking using a call center in the Phillipines. It took 14 minutes for the representative to understand that I just want to confirm my appoinment. He kept trying to set a new appointment. Then I asked if it was a certain machine, to avoid rescheduling. My last appointment they sent me somewhere that did not have the correct machine and wasted a lot of time. He couldn't confirm, but then he could, but then he wasn't sure. It was a shit show. F*ck Radnet for outsourcing and making things so impossible. I can't even imagine what it's like for elderly patients. read more

If there was an option for zero stars I would gladly give it. My mother in law who is battling dementia waited a month for a PET scan of the brain. We had to arrange for transportation to and from which was a 45 min one way trip. Upon arrival my mother in law received a text message notifying her that her appointment was cancelled. When we called to inquire why, they told us they did not have the contrast medication. Now things like this do happen, however for a 2 PM visit there is zero excuse why she was not notified before the visit. The women who answered the phone offered zero help. Clearly this is a time sensitive situation given her rapid mental decline and the facility could have cared less. Its absolutely disturbing that they think a text message is adequate communication to cancel and appointment that we waited a month for. Patients deserve better! read more

This is the best lab ! I've had MRIs, CT scans ,Ultrasounds , X-rays at Liberty Pacific for over 4 years. I'll start with the desk staff: efficient, kind and friendly The technicians in each imaging room I've experienced are above and beyond excellent at what they do, take the time to make you comfortable in ways no other labs do! I used to feel exhausted, somewhat stressed from the many MRIs I've need for my TBI, but at Liberty Pacific they have a way of minimizing the stress. Their overall kind, Knowledgeable attitude is unsurpassable read more