Decent store. A bit chaotic but I've been here enough times to feel comfortable navigating…read morethroughout the store. There are a few outlets along Fulton Street and Old Navy holds its own. I visited today and their current promotion of $8 PJ pants was pretty good. Everything else in the store was 40% off. I didn't make a purchase but noticed the long checkout lines. It's to be expected with the upcoming holiday although it's typically like this here. For quality clothing, Old Navy ranks last for me after Banana Republic and Gap which accounts for the 3 stars, location aside. I've been here enough and there are some fun items for all ages.

The store is good but the clientele that comes here is a complete mess which gives the store bad…read morereputation. Got some jeans yesterday for 20 bucks and was in and out the store in like ten minutes. Workers were pretty nice too.

Stopped in to grab a NY hat to commemorate my trip. I was greeted immediately and provided warm…read moreservice. They were patient with my questions and during my decision making. The hats were a good price and they had a wide assortment of options, with two floors to choose from. Glad to have grabbed a piece from here to support a local business!

The customer service in this store is absolutely the worst I've ever experienced…read more I ordered a hat in-store and was told it would be delivered there for pickup. A week later, I received an email saying the hat had arrived. When I got to the store, the employee told me the wrong hat was ordered. I said fine, here's my number -- return it and get the correct one. Another week goes by, and when I come back, the same hat is still sitting in the box -- not even returned. Lazy employees, no urgency, and the store feels more like a hangout spot than a place of business. Customers shouldn't have to deal with this kind of nonsense. The sales rep never processed the return, so I had to request a refund myself. Still no hat, just wasted time and money (including paying for parking in SoHo). All I heard was, "Oh, I'm sorry." Sorry doesn't fix terrible service. Completely unprofessional -- everything about this place is trash. The store needs serious management or maybe just let AI run it because at least robots would do the job.

What a cute and clean store. There is a coffee shop attached too to it. The staff that work here…read moreare incredibly helpful and nice. This store smells very good too. They have cozy clothes: Sweatshirts, sweats, shirts. Pretty pricy though but worth it!

Went to try the Strawberry Sweetheart latte and is pretty good! Creamy strawberry latte! Loved it!read more

Literally the worst store in all of east village. Employees are rude and took 1 hour to perform a…read moresimple refund. I was interrupted and asked for my ID, even though nowhere on their website states that you need an ID to do a return. One of the store associates also told me I was acting like a child for making a return. It's super sad how much employees here hate customers, never seen a business operate with such a model before.

Employee upsold me wheels that I literally said would give me wheel bite. I checked the setup after…read morebuying to see if I'd get wheel bite; I did. I bought risers to try to fix it without causing an issue. (They had risers but didn't tell me they didn't have screws for the risers I bought.) So now I'm just holding $260 worth of stuff I can't even use (was intending on going home with.) I then desperately plead to see if I can get an exchange on the wheels I originally wanted because the employee told me not to get them and that the wheels she recommended were better. Even after I told her they'd give me wheel bite. I only ever bought them on the assurance I wouldn't get wheel bite. The staff mocked me for asking for an exchange and I ended up getting upset obviously at being mocked for wanting a rightful exchange . (I hadn't used the wheels, I had no plan on buying them but the employee insisted & assured they would work; a franchise company should have reseal and labels to fix unused product. The whole issue seemed to be over "the product being opened." ) The guy behind the register then even goes as far as to imply I'm lying by saying he has his own board with the same wheels (which are clearly like 55mm wheels, the ones she gave me are like 60mm.) So now I'm just left frustrated and flustered after basically being called a liar. As I go back upstairs to ponder my decision of trusting these employees the supervisor comes in super demeaning saying "if you were at a restaurant and had a dish you didn't like, they wouldn't exchange it for you." First of all Any decent establishment would do it for their customer. This is a blatant "we don't care about you." He then does his own exchange on the sly switching the riser pads I bought for smaller ones and putting the screws back on a single truck. (I wish I paid attention when he did because he did NOT tighten them good.) He told me to do the other truck saying "if you're a skater why would you listen to the girl telling you the get the wheels?" Now I'm completely dumbfounded You're basically saying these people have no idea what they're talking about And I'm the idiot for trusting them...... The entire time he's just trying to pin the blame on me somehow when all I wanted was the wheels that were cheaper. They acted as if the wheels I had were garbage because they had no wrap on them . Terrible customer service all around. New management definitely needed the guy functions like a teenager, complete lack of accountability. Moral of the story Before bombarding a customer just to try to get commission out of them, actually ask "do you actually skate or do you need help?" That would've resolved the issue in the first place because I never needed help to begin with but was pestered with non stop questions and caved. PS you guys also owe me the risers you switched out. The supervisor there would rather use their last pack of riser pads (which I heard another customer ask for as I was leaving/ he didn't get them LOL.) To sneak an exchange to try to shut me up than actually exchange the wheels to help me out. (There was also an abundance of the wheel I wanted too. The ricta cloud 55mm White and blue.) There was also no form of apology for the disrespectful attitude of the employee behind the register from him or the supervisor . The actual girl who sold me the wheel wasn't rude, she was nice it was a misunderstanding that blew out of proportion due to the poor attitudes of the staff. The kicker of it all was that I didn't notice until I after I left so I was just left absolutely bummed at the fact I spent $260 and had to walk home... Funny thing is also, I've purchased like 4 setups in the past and thought I was somewhat cool with the employees. but I guess they really just don't care about people like that clearly with the service offered

It stands to be noted that Peace and Riot, the black female owned, home decor stands on the right…read moreside of the establishment - Planet Brooklyn is the clothing store on the left. AND ITS DOPE TOO! I was honestly surprised by how well laid out and chill Planet Brooklyn's store space was - you can tell they put a lot of love and most importantly, THOUGHT into making sure that their customer has an easy, enjoyable experience shopping through their clothing. I'm pretty sure this is a black owned label, and the clothing is trendy and nice which of course means I'm basically throwing money at them. Would absolutely come here again!

I'm Not sure if they used to be on Atlantic Avenue because I found the store on Thompkins and…read moreJefferson in Bedford Stuyvesant. My wife and I were walking to the place we were planning to have lunch at when the clothes in the store caught my eye. She knew I wanted to go there and when we finished our meal that's exactly what we did we walked right. The store is huge and have a variety of items from clothing to stationery to furniture to home decorations. I know that will have to order my shirts from their website but I didn't leave empty handed I purchased a pair of shorts and some stickers I'm gonna return to get some of them buttons they have and some more things. Gotta support local black businesses.

It isn't much I can say. Amazing staff (gorgeous) lol and also cool people the owner is friendly…read morekind and patient and I love shopping here. I've already spent an easy' $500.00 cash and can't wait to spend more. Thanks Ecaps !!

pissed off. truly pissed off. truly disappointed. i called…read moreand pleaded that i will be at the store in 3 minutes to pick up a hat that i had already paid to get lettering done.... i pull up at 7:02.... owner is walking out of the store not even locked yet. smh.... unbelievable. thanx caps unlimited. no sympathy for the paying, working customer

Very bad experience with the Soho men boutique. I tried to call the store several times to follow…read moreup with my drop-offed bag, left two voice messages. No one contacted me back. I had to call customers service three times to ask them to contact the store to follow up with me. They finallly called back after the third time since the customer service's manager was cc'ed in the email. I am very disappointed with how Dior is turning into. I used to have very good feeling for Dior shopping experience. Now the team from Soho and the quality of the bag have made me changed my mind completely. There are defects on the canvas Saddle crossbody bag, but the team said, it is just a normal discoloration due to the sun. I do not think the sun can focus only along the stiching area and not entire bag. The discoloration is very evenly at the damaged area. They stated this damage is due to storage directly under sun issue, without the dist bag, and said they will not be responsible for the damage or provide any accommodation for this. I hope Dior can stay longer in the luxury industry with this type of customer service and products quality.

We walked in today and had a wonderful time with Oshin. She was very helpful, gave great…read moresuggestions, not pushy, and listened to our needs. My friends both bought purses and are happy with their purchases. Staff is pleasant and we were helped immediately!

Skechers in SOHO is okay. I prefer other locations closer to home. I always was a shoe shopper. I…read moreonly buy athletic shoes in my old age. After my surgery I found that the Skechers Slip on are my favorite shoes now. I've got two pairs of lace up that are like new. I still only wear my Skechers. One thing I have noticed is that the soles wear out quickly. That's why I stopped wearing Skechers in the past. I'm going to go try some new ones on when I'm able. I'm recommending!

Let me start by saying that we are are Skechers lovers. During a recent visit to NY, we walked in…read moreto the Soho store to take a look before meeting a friend for dinner. The entire staff, and Jian in particular, were outstanding from beginning to end. I could go on and on listing all the ways Jian was amazing and made us feel like VIP customers- one for all, perhaps the most significant, is that he made an 8 year old boy -who normally huffs and puffs at only the mention of shopping- LOVE his shoe shopping experience. Bravo Jian and all the staff at the SoHo store. We will be back.