Dr. Hanson and his entire staff were professional from start to finish. I feel so lucky to have a great, compassionate, hard-working team right here in Lincoln Park. From setting up my first appointment, to the surgery date, to dealing with billing the team at LPI has been willing to help and get things taken care of. It can be so nerve-wracking dealing with oral health and everything that comes with it, but this team makes sure you're taken care of in every way. And perhaps the most important part, the wisdom teeth surgery was quick and painless, and Dr. Hanson followed up with me afterwards just to make sure I was healing properly. He also made sure I had a place to go for my general dentistry needs...a real rock star! Thank you Dr. Hanson, thank you Sam, thank you LPI!! read more

**THE 3 STARS IS BASED PURELY ON THE OFFICE STAFF NOT THE MEDICAL PROCEDURE OR DR HANSON** I LOVED my experience with Dr Hanson, he was kind and caring and did an excellent job surgically. I have absolutely no complaints what so ever with the procedure- I would recommend Dr Hanson himself. However I was asked to put down over $1200 down as a downpayment (which in itself was weird as I had insurance that would cover 100% of the procedure) but I needed my wisdom teeth removed so I did it. Post-Op everything was great, I was sent on my way and was told once insurance settled up I would be receiving my deposit back. My insurance covered the bill and I was owed my refund from LIT. I called 5 times and left voicemails but was not called back. I had to literally call Dr Hanson (he gave me his phone number post op- again I told you.. he rocked) and he had to literally get them to handle it. Once I got a call back it took about a month before I actually got the refund (so a total of 5 months out of pocket). I feel awful writing this as Dr Hanson literally deserves better. He's a really lovely dude. ( I also see someone else had the same experience I had, which is disappointing) read more

I really can't recommend this place for anyone to go to. I had surgery there 6 months ago. I was required to pay 50% of the bill up front, which is weird but whatever. I pay the $400, and was told I'd be refunded when my insurance company sends payment. My insurance company confirmed the bill was paid several months ago, and that I owe $0 on my bill, but I still have not received payment. I've called, texted, left messages, and I've been dodged as to why I haven't been paid every time. I can only assume at this point that this practice is criminally trying to avoid refunding me. If you can, go somewhere more professional edit: I have since received my reimbursement. I've raised the review to 2 stars, but delaying a refund of hundreds for over 4 months after it should've been received is pretty unacceptable read more

Update: did get reimbursed last week and am very grateful however I don't think it should've taken 9 months for that to happen-

I have permanent nerve damage and pain that I will have for the rest of my life because of a wisdom tooth removal by Dr. Greene. Two years ago I went for a wisdom tooth extraction. I returned a few days later to tell Dr. Greene that feeling hadn't yet returned to my chin. I was nervous and scared. He condescendingly told me, without even looking at the wound, that I needed "to take a chill pill" because I had "temporarily" lost feeling. He said he did "the best he could with the anatomy (I) brought him" and that this whole thing was my own "fault" (!) because I was "so nervous that day." He proceeded to tell me how it is "worse for men" (I am a woman) because "they have to shave." After 10 minutes of this lecturing, I asked him to actually look at wound. He glanced at it without instruments and said it was okay. He said he couldn't do anything and that I would be okay. Go away, essentially. I was not okay. I eventually found a surgeon who had specialized knowledge of nerve damage. During my first full surgery, which was a 3 hour procedure in which time I was admitted to a hospital, my new surgeon found that during the original extraction my nerve had gotten caught in the boney hole left by the wisdom tooth. Every time I chewed, I was literally chewing on my nerve. It was painful. The nerve knotted itself up into a neuroma. The only way to remove it was to make an incision on my neck and cut through the jaw bone (which inadvertently exposed another nerve to air and I temporarily lost motor function of my lip). The nerve wounded by Dr. Greene at Lincoln Park Institute had to be severed and replaced with a nerve graft. I chose a nerve graft from a cadaver. The other option was to remove a nerve from my foot. I had to go through two of these surgeries. I am telling you these details not to be gruesome but because this is the reality of the situation if this happens to you. It has been two years since Dr. Greene extracted my wisdom tooth. I will never have full feeling in my chin. Ironically I have pain every time I talk, smile or laugh. I haven't sang in years. It is literally physically painful. I know it's hard to understand/explain how you can have no feeling but still have pain. The medical term is Anesthesia Dolorosa. It is similar to phantom limb pain. I am on neurological medication for it, and the neurologist says I probably will be for the rest of my life. Also after two surgeries in the neck area, I lost muscle function and go to physical therapy twice a week. Yes, physical therapy for the face is a thing. I am a medical marvel and curiosity to almost every doctor now, except Dr. Greene who has not once reached out. If he had acted professionally and pointed me in the direction to get help immediately when I needed it, instead of leaving me to believe everything "was okay" and then proceeding to need to find help on my own -- which is not easy-- I might have possibly avoided a lifetime of pain where it will hurt every time I talk, smile, or laugh. All this for a wisdom tooth that wasn't even really hurting. I just had it out because I was told I should. Attached is a photo after nerve graft surgery to try to fix the damage done by Dr. Greene at Lincoln Park Institute. read more

Lincoln Park Institute - Oral Surgeons Near Me - Chicago, Illinois

The most unprofessional dental office I have ever been to. They're so hard to get a hold of. Charged me for my initial appointment which I told them would be covered by my insurance. Didn't submit it to my insurance until I asked multiple times. When it came to my actual procedure. They Had no record of my appointment even after I had texted the assistant the night before. I was in contact with her since August to figure out my insurance coverage. At my appointment the assistant Samantha was unable to figure out how much to bill me for my procedure. Did not want to call the insurance because "I don't have time for that right now". I expressed to her how I've been trying to figure this out with her for weeks and she started getting really snippy with me. The "we are short staffed" excuse can't be used at this point. I sent her my predetermination in AUGUST. They're so unorganized and unprofessional. I've never been to a dental office where I have to help the assistant figure out how much to bill me. It got to the point where Samantha called the police and they refused to proceed with my wisdom teeth extraction. (Blessing in disguise). I'm not worried about anyone else going here because they will probably not even answer their initial call to begin with. read more

I came here to get my wisdom teeth removed. It's always been intimidating for me to walk into a doctor's office by myself so I typically avoid going at all costs. But it was time. My dentist referred me to LPI. I procrastinated making my appointment but once I did, the consultation was quick and I was scheduled to come back a week later (although they offered to do it same day which was nice). My experience here was wonderful. The team treated me with kindness and explained everything fully. I felt informed and taken care of. The process was much simpler than I had expected. I didn't get put under and it was over in the blink of an eye. I couldn't believe it. They explained my after care in detail and I feel confident in what to do. I want to thank the team for their kindness and efficiency. I recommend this place! read more

I was referred to this place by my primary dentist to get my wisdom teeth removed. So at first, I only had one tooth removed at LPI and it was the most traumatizing experience. I've never really been afraid to get any dental procedures done but I was really nervous about it. After they inject my gum with the local anesthetic, they brute force try to pull the tooth out (I get this is how teeth are removed but at the time I wasn't expecting it and it triggered my anxiety really badly). After having to stop, he finally gets it out, I'm shooken up emotionally but physically I'm fine. 3 weeks later my other wisdom tooth gets infected. I called on Monday and scheduled an appointment for that Wednesday. I tell them I need to be under general anesthetic because the last time really freaked me out. They were like of course just make sure not to eat six hours before your appointment. Two days pass and it's appointment day! I'm super nervous of course and I get to the office and everything goes down hill. They take me to a consultation room and give me new patient forms to fill out- even though I had already filled out that paperwork 3 weeks ago! The dentist sees me and is like it's infected and needs to be removed, lets just remove them all. The assistant comes back (the same one I made the appointment with two days ago) and is like well you're going to need to be under and you can't eat 6 hrs before the appt, when do you want to schedule this. I lose it at this point, I'm in so much pain and anxious because I was prepping my mind to get this done. I was like we spoke on the phone 2 days ago about removing the rest of wisdom teeth TODAY! You told me not eat, so I didnt eat and need this done today like you said was going to happened. He's response was like but we still need your xrays. I told him my xrays were done by him and the office has them already. Now he's running out the room scattered and they find my patient file. Mind you I was already extremely scared to get this done and the people who are supposed to help me through this don't know what they're doing. The removal was fine but if the negligence couldn't get any worse, they forgot to send me home with my prescription for pain meds. They called me a few hours after the removal and asked me to come back to pick it up. Thank god, I few left from my previous removal. I wish my woes ended there but of course not because I had to deal with a payment problem. I called the office to confirm when my payment is due and they are giving me the run around. I call back a couple hours later and they finally give me an answer. I ask can the payment to the next day because that's when I get paid, they say yeah of course. I wake up this morning and they took the payment out early even though they said they would wait. Overall, the surgery itself was fine but the customer service is trash. I would never come back here and I'm letting my primary dentist know to stop referring people to this place. read more

Lincoln Park Institute - Voicemail for LPI telling me they forgot to give my pain med prescription. - Oral Surgeons Near Me - Chicago, Illinois

This doctor was recommended by another dentist . Everyone was very friendly and professional. Doctor Hanson and staff were very comforting throughout the whole process . He was very helpful and Nice . This is a great place to get work done. I hate dentist offices and this made me change my perspective on dentist office . read more

The fact that I was referred here by my dentist makes me want to reconsider the credibility of my dentist! I had such a bad experience with this place that I never even got as far as my oral surgery appointment! They have one person to thank (or blame) for this---Diana from billing. After being referred, I made an appointment and took my x-rays to them for a consultation. Dr. Greene seemed nice enough and willing to answer questions. It was obvious though that he never read the referral from my dentist because i have a special circumstance and he never once addressed it during the consultation. A couple of weeks later I received a bill for $125 for the consultation. For what?!?! They didn't even take x-rays--I brought the x-rays to them and I was with the doctor for no more than ten minutes! This bill was completely out of the blue since when I talked to Diana just days after my appointment, she never once mentioned a fee for the consultation--nor did anyone in the office mention anything on the day of my consultation. Anyway, when I talked to Diana I challenged her about the bill I received in the mail...she just murmured something like, "Oh, well I think that number is wrong. We need to update that." And then she told me that I only had to pay $39. Big difference! With regard to my wisdom teeth extraction, she informed me that with the referral from my dentist, my procedure would cost me over $1000 out of pocket, but if I got a referral from my physician it would only cost me $29. Super weird---but I can't blame her for lame insurance policies. But I do blame her for what happened next. I spoke with my FANTASTIC doctor (Dr. Cherie Gilleon--she is AMAZING) who immediately sent over a referral. When I called to make sure they received it, Diana said that they never got it. Sketchy, but ok. So I called my doctor again who said this time she would just call Diana directly. Wouldn't you know that she left Diana multiple messages and never received a call back. When I found out that Diana had left my doctor hanging, I called myself. I was told that Diana was on the other line and that I could leave a voicemail and she would get right back to me. I never heard back. Apparently Diana finally got around to getting back to my physician (presumably after I called her out for not being professional enough to return phone calls), but she told my doctor that she needed to write me a "specialty referral". When my doctor asked how she could go about doing that, Diana said she'd had to get back to her and guess what...she never did. Surprise, surprise. I finally had to just cancel my appointment because I was not going to pay over $1000 when I could just pay $29. And it was Diana who had the nerve to call me back and ask when I was going to reschedule!! NEVER! read more

All these horrible reviews are accurate. I wanted to give this place the benefit of the doubt, but I was wrong to do so. The front office may look nice, but the doctor is cold and short. I've been struggling with my insurance to receive essential documents from this place (X-rays and diagnosis) to process my insurance claims. $4,000+ for wisdom teeth removal. They have sent in nothing to help me process these claims. It has been a nightmare. Unless you can pay for everything 100% out of pocket, avoid this place and their shady billing practices. read more

Needed last minute PA and lateral ceph scans and was referred here from a local dentist. Worked me in for a same day appointment. This is a very professionally run medical office. While they typically do extractions, wisdom teeth, etc, they also have the latest imaging equipment for X-rays. After a short wait, Marcos took me back for my imaging. He understood exactly what I needed, and even adjusted my scans to verify that the views would be useful to my doctor. They bill both medical and dental insurance, however you are responsible for your balance upon leaving. Left with disc in hand! On to FedEx around the corner! read more

Update: I've learned this place has closed indefinitely and may not reopen. Not because they proactively informed current patients or even notified their answering service to do so, but through my primary dentist who was able to reach someone over there. I assume there are others experiencing similar issues as I am getting medical records sent to various places. I've filed a HIPAA complaint against this surgeon and practice at HHS.gov. Not sure what good it will do, but you might try the same. I was there in January for a dental implant that I've been terrified to have done for years. The process was quick, painless and a lot less scary than I had imagined. For that, Dr Hanson gets a star and if he ran a better practice, this would be a glowing review. However, the billing issues mentioned in several earlier reviews still persist. It has been so frustrating and has needlessly tied up an FSA budget for most of the year. I was hesitant to come here initially due to reviews and was assured they had gotten billing issues under control, had hired a consultant to help sort it out and re-staffed. Based on my experience, that hasn't helped. My insurance claim remains unresolved nearly 9 months after the procedure because my insurance provider says they're missing required documentation. I'll also add my insurance provider seems to be disorganized at best and likely making it more difficult than it needs to be to delay paying the claim so there is blame to go around, but the issues began when the dental office submitted the claim saying I had two extractions (I had 1) and 9 months later there's still confusion over what tooth number I had an implant in and paperwork still references an extraction I didn't have. Why? Adding to the frustration, I haven't been able to get the impression made for the tooth to cover the implant because my primary dentist also hasn't gotten records she has requested from them on multiple occasions. The office is only open a few days a week, making it difficult to deal with any issues, let alone an emergency. I get their answering service even during their office hours and none of the messages I've left with the answering service (like 10) have been returned. When I did last speak to the office, I let them know I was in fear of losing the FSA budget I put aside to pay for this procedure because I can't access it until this claim is resolved, but there hasn't been any urgency to help. I'm kind of stuck with my dental insurance provider, but I do have a choice where I get my health care and I won't be back here read more

I came here for extraction of all my wisdom teeth. I opted for an oral surgeon because I wanted to be put under. My consultation was with dr green, and he recommended removing all four teeth at the same time. I had a 360 degree x ray done and was informed that the bottom ones were embedded and it's best for them to be removed. I scheduled the surgery and was given forms at the last minute to sign. The surgery was performed by dr hanson.The surgery was quick but I did not get ant recovery time. The staff rushed me out of the waiting room while I was groggy, because they were going on lunch. I came home with the instructions to rinse and clean, but without oral syringes to flush the holes after eating. Furthermore, I lost the feeling of the left side of my tongue. I called and made an emergency appointment. Dr green informed me that this is a normal consequence of removing embedded wisdom teeth, then assured me that my nerve was not severed, but just bruised. The sensations will return eventually. I also developed an infection due to cleaning difficulty, so he sent me away with oral syringes and antibiotics. I continued to complain because I still cannot feel my tongue. Magically, the office stopped billing me, and I received a free facial with the medical spa within the office. I did not feel the staff was competent due to the rushing, and lack of information for patient for at home care. I also would not have gone through with the surgery if I was informed of the loss of sensation. I still cannot feel my tongue up to this day, and I looked up the information online. It is recommended not to remove embedded wisdom tooth if seen touching/entangled with the nerve, especially if the patient is older. I cannot believe I was not informed of the risks or dangers. read more

Horrible bedside manner and VERY shady insurance/accounting practices. I would give this place less than one star, but apparently I can't figure out how to do that and still post the review. How shall I begin? I was referred to Dr. Hanson by my dentist, who feared I had oral cancer. He suggested that Dr. Hanson remove a portion of my lip to have it biopsied. When I arrived at Dr. Hanson's office, Dr. Hanson asked me why I was even in the office, and told me I did not need surgery. Only after I re-explained my dentist's concern of oral cancer did Dr. Hanson begin to acknowledge my possible pathology. During surgery, Dr. Hanson neglected to remove all of the affected tissue. Potentially cancerous tissue. Dr. Hanson then told me that I would have my pathology results in a few days. Seven weeks after the surgery, and after repeated phone calls to the place, I finally received my results. Dr. Hanson offered a half-hearted apology and blamed Northwestern for the tardiness of the results. When I received the mailed results, I noticed that Northwestern had prepared the pathology report three days after my surgery. After surgery, I was required to pay everything up front, with the promise that the center would submit the claim to my insurance company. After four months of badgering and the threat of a lawsuit, the accounting department finally submitted my claim to the insurance company. It has now been 5 months since my surgery and I still have not received my insurance reimbursement. Dr. Hanson's office has been holding the check since August 13 and will not submit it to me. read more

I was referred here by my dentist for extraction of both of my lower wisdom teeth as well as bone grafting. I will never return. It started out ok, if not a bit impersonal. I went in for a consultation and Dr. Hanson quickly walked into the room and said "Ohh! These are a doozy!" No joke. Just the thing to make a new paitent feel comfortable. He was very quick and to the point. He promised full anesthesia, two weeks of recovery with good pain meds and instructions to schedule the surgery after my upcoming vacation; not before. I scheduled the surgery and that's when the problems started. First, the receptionist quoted me a rate of about $500 out of pocket. They then mistakenly billed my insurance company as if the surgery had occcured that day. They called several weeks later to explain their mistake and said that they would just keep the insurance money and apply it as a credit to my account. It made sense to me but seemd a little shady. I then got a letter from my insurance company explaining that the company was using a multiple coding process that resulted in a higher bill but they would only cover it at the approved coding process and lower rate. I came in for my appointment and was terrified. I was very well prepared with all the documentation and information from my insurance. To my surprise, my bill was over $800 - far more than I was quoted. I waited longer that necessary and was finally brought into an exam room with a very rude assistant who refused to answer any of my questions. At that point, they discovered that they forgot to get approval for the bone grafting, even though it was clearly listed on my record. The receptionist came up and said they'd only bill me $150 for the bone grafting it wasn't fully covered by insurance. This was my first ever surgery and I told them I was nervous. They did NOT give me the full anesthesia I was promised; I was awake throughout the surgery and in pain so I was crying. The assistant just kept saying "Why are you crying?" but I obviously couldn't answer with a mouth full of surgical instruments. They also allowed a dentist who sometimes worked with the practice to observe my surgery - without my consent. I called after my surgery to inquire who the person was and the receptionist blew it off and told me "oh, it's just a dentist nearby who is learning how to do extractions." I was very upset. My pain level was very high for several days. I ran out of pain meds and called for a refill of my Rx. Luckily, they called in a refill, but it's now been a month since my surgery and I still have a loss of feeling in my chin, lip and pain at my jaw and incision points. I also talked with my insurance company who verified that they had been double billed due to a mistake in filing the request and are now requesting a refund. The representative from my insurance company explained that because the Dr. is not contracted, they often charge customers more than what the insurance companies are willing to pay so they can make more money than what they are guaranteed by the insurance companies. Overall, I think the billing practices are beyond shady, as is Dr. Hanson. All of this could have been very simply avoided by a little bit of compassion, efficient and ethical billing practices and a simple consent form to allow an observer. My level of subsequent pain and the hassle of dealing with this company leaves me to rate it a 1 star but wishing I could leave zero. read more

The billing and staff is incredibly incompetent and misleading. Long story short, was quoted improperly and on day of service I brought in a bill from my insurance and was told to ignore it. Later I get dumped into collections for an additional $1,700. When I connected with the staff I'm told that the number they gave was just an estimate and that could always change. With that logic, why was I told to ignore a statement from my insurance if the price is subject to change? Terrible. If you look, all the negative reviews are about their billing/communication. Better business bureau here I come... read more

Please stay away from this place. I was referred here by Webster dental, which i have a lot of trust and respect for, but Lincoln Park Institute, is shady to say the least. I needed an extraction, which webster dental doesn't do so they refereed me here. The day i arrived, they were running behind, but they sat me in the operating room and put novocaine in me immediately. They then left me sit in the char starring at the wall for over an hour. Finally the doctor came back in and asked how i was doing as if he didn't realize he left me sit there for over an hour. And said he needed to give me more novocaine, no kidding. Then the lady from the front desk came into the room with a clip board and papers i needed to sign basically saying that the doctor will only perform the operation if I agree to pay in full today. Well this was after i gave her all of my insurance and everything checked out. And now that I'm all novocaine up they stick me with a bill pre operation. So i thought that was weird, but at this point what options did i have? Now nearly 3 months post op, i still have yet to receive any insurance benefits because they will not follow up with the insurance company. And mind you i already paid $1400 out of pocket for a single tooth extraction. (Side note, this is a huge overcharge, a single tooth shouldn't cost that much. I've called since to get quotes, which i should have done in the first place.) When I call i must not be the only person complaining because as soon as i mention anything other then scheduling an appointment they send me to the complaint department. Well this place only has a handful of employees, but they need to have a complaint department. At this point I'm just assuming I'm going to have to eat this bill. Since this operation at Lincoln park institute, i've had additional work done at webster dental. But because Lincoln park institute provide my insurance company with the information they've requested, any additional claims are in limbo which means webster dental hasnt been paid. I've saved the best for last, this is the shadiest part! On the forms that lincoln park dental submitted to my insurance company, they specifically said that the insurance benefits should be paid to them, not to me. SO i called again today to complain. They took my money upfront and are now trying to scam my insurance company by directly taking my benefits. When i called the lady said that the billing department was available today and they'd have to call me back. I've never received a single call from them after they've said that so i guess this will be an ongoing battle. My strong recommendation is to stay far away from this place. read more

I was referred here by my dentist, Westend Dental, whom I love... but this referral was way unappreciated. I have to get my wisdom teeth out, so came here for a consultation, but ended up going to Armitage Oral Surgery (highly recommend). I waited a long time to see the oral surgeon and when he came in, he had sweat pants on, tennis shoes, and was drenched in cologne. It was sooo odd. When they gave me the price sheet with what the total would be for four wisdom teeth extractions, it certainly seemed high. So, I went to Armitage Oral Surgery and the cost was $1000 less! LP Institute definitely threw in some other random, unfamiliar charges. Unbelievable. So glad I was skeptical enough to look into this more and find a much better place. read more

I'm not entirely sure what to think of this place. I was referred by my dentist & able to get an appt. right away. I had some misgivings, based on the negative reviews, but figured I would give it a shot anyway. When I called for an estimate of the simple surgical procedure I need, it was $300-400, which seemed reasonable. Once I was in the office, they kept me waiting for an hour in a cramped examining room that literally could not hold more than the patient chair. Then, when Dr. Hanson (literally) breezed in, he poked around roughly in my mouth (actually hurting me) and told me to come back for a follow-up with possible surgery--which he assured me would be quick and easy. He spoke (at) me for less than 5 minutes, then was on his way. When I asked for the new price quote, I was told $895 (just for surgery, not even including biopsy). Aside from the fact that Dr. Hanson had completely no bedside manner, the new price quote just seems astronomical, and I'm really reluctant to go back. read more

SHADY BILLING!!!!!!! Like many other reviewers, I was referred here by my dentist, Westend Dental, who i love. I needed to get all 4 impacted wisdom teeth out. After reading the reviews, I was definitely skeptical, but I figured that my awesome dentist wouldn't refer me to a bad place, so I set up an appointment. I made sure that they accepted my insurance, and they told me that they did. First, I have to say that the staff and Dr. Greene are very nice. My procedure went as well as it could. I did have some complications afterward, so I set up another appointment to make sure I was healing ok. After that appt, I felt much better. However, I kept getting food stuck in the sockets, so I made another appointment. When I told them the problem, one of the assistants said, "We didn't give you a syringe for that last time?" Um, no you didn't give me that or I wouldn't be here! Thanks for wasting my time. It's not like I'm busy with law school or anything. That was annoying, but it was nothing compared to the billing fiasco. Before I went in for my procedure, I signed a document that quoted me $639 out of pocket for the procedure. I had to pay that up-front. Because they assured me that they took my insurance, I thought that would be the end of it. NOPE! When I got the statement from my insurance company, they told me I had to pay $1,000 more!! I called my insurance company and they told me that LPI had MISQUOTED me. It turns out that Dr. Greene is out of my network. The office failed to disclose this to me even after I asked about it. If I was told the CORRECT information, I would have found another surgeon. According to my insurance company, my out of pocket should have been ~$300 for the procedure from an in-network dentist. Needless to say, I am pissed that LPI LIED to me. read more

Full disclosure: I didn't get my surgery done here, so it's possible they do a good job. Given this possibility, I'll grant two stars instead of one. However, I was deciding between here and Lincoln Park Dental Specialists for my wisdom tooth extraction, and it wasn't even close. I waited for over an hour at this place without being being notified that my consultation was being delayed. Finally, I get taken upstairs to a shabby looking waiting room. Dr. Hanson comes in with his paint jeans, slippers, and earring, gives me the summary, and informs me that I will want to be sedated. Then, the front desk lady gives me a quote of $600/tooth and $700 for the sedation, but she tells me they'd eventually get back to me with insurance details. To boot, that old electronic sign outside their office is so cheesy and unprofessional. Meanwhile, the office at Lincoln Park Dental Specialists is much newer looking, Dr. Zickmann comes across as more trustworthy and acts more like an actual doctor than Dr. Hanson, they're more upfront with their insurance, and the price was $100 cheaper per tooth and $200 cheaper for the anesthetic. My advice if you're looking to get your wisdom teeth extracted in Lincoln Park: go to Dr. Zickmann at Lincoln Park Dental Specialists. read more

My husband got 3 wisdom teeth removed and 2 bone grafts in March 2016. We were satisfied with the quality of the surgery itself. However, the billing department of this office is another matter. It is a nightmare, run by seemingly incompetent staff. We have had a very irritating, drawn out experience trying to get it all resolved. My situation is a little more complicated because I have a very high deductible for my health insurance, but as long as I can prove the procedure would be covered, I will be 100% reimbursed by my company's HRA. My health insurance will not cover bone grafts unless the provider sends a letter and X-Ray proving that they are medically necessary. Of course, this office demands that you pay everything up front that they think you will owe, instead of allowing the claims to be processed by insurance first, so we paid $1300 out of pocket on the day of his surgery. We have had to call both the billing office and Blue Cross back and forth, back and forth for the last 6 MONTHS. We'd ask LPIOCS to send the documentation, they would say they were going to, and then we'd call the insurance company who would say they did not receive anything. So we'd call LPIOCS again and they would tell us that because Blue Cross was not going to pay anything since we haven't met our deductible for the year, they didn't bother to submit anything. I'd explain that I need the claim to be processed in order to be reimbursed, and the process would start over again. Rinse and repeat for half of a frickin year. I don't understand why an office would just make that sort of decision for me, over and over, even after I had asked them to go ahead and process the claim? Another complaint I have is that there is only one person in the department who can discuss medical claims in detail, and she only works 4 hours a day. As a result, I would often miss her and was asked by other staff to leave a message so I could receive a callback from her when she was in the office. NOT ONCE did anybody ever call me back. In addition to all of this, Blue Cross informed us that providers are supposed to get pre-authorization from the health insurance company for procedures like this, to make sure that it is going to be covered. The patient can then make decisions based on whether they can afford it or not. LPIOCS did no such thing. They never mentioned a peep of it. These people clearly do not care about the patient and the burden these (overpriced) surgery bills put on them. Once they've gotten their money from you they don't care to help you anymore. What kind of recourse do patients have once they've already paid the bill out of their own pocket? Little to none. So now, after 6 months, the claims have finally been processed and approved, but only after my husband called every day several days in a row politely asking. Now I have to set about the arduous task of submitting the info for reimbursement. This is hands-down the most frustrating experience with medical billing I have ever had. I would not recommend this place to anybody. read more

Found LPI on my own through my insurance. Saw some not so great reviews from a few years back but wow, what a turn-around from the things I've read. Glad I took a chance! Staff and Dr. Hanson were amazing. I went in for a wisdom teeth consult and ended up having ALL FOUR pulled that same day! It was hell, not going to lie, but Dr. Hanson and his staff took excellent care of me and kept me as comfortable as can be. Currently, office is slightly disorganized but understandable since there was a complete staff turnover. They are working hard to get on track. Have a little patience with them and my hope is that your experience will be as good as mine was. I'll also add that emergency visit and follow up visit were incredibly fast - like, in and out within 15 minutes!! Doc, Austin, Samantha, and sorry I didn't catch your name because I was still high, you make a great team. Keep up the good work! - You deserve to have your stars reset!!! read more

Came here to get a procedure done back in April. Provided them with my insurance card and asked them to make sure I was covered through my dental insurance company before we proceeded with anything. There billings lady took the card to apparently make the necessary calls to verify. She came back shortly after to let me know that I would be covered. Before I was put under they let me know that the procedure in it's entirety would be roughly $3000(extracting all wisdom teeth) and that my insurance was going to cover $2000 of it. I paid that $1000 that day. I get a call from these people 5 months later now that says I owe them $700 to be paid in 7 days or it would go to collections. Apparently I didn't have the insurance they initially thought I had and now I wasn't covered. Moreover I checked with my insurance company and apparently they never received a call from these people at all. These people have the shadiest billing practices I have ever encountered in my life. read more

There's a reason these guys can afford Lincoln Park rent, and it's going to come out of your pocket. Be very cautious before trusting these guys with your money. The doctors themselves were courteous, professional, and gave me the best possible experience for my oral surgery. The business as a whole, though, will be dishonest upfront and bilk you for an absurd amount. At the time of my procedure, I had both Delta dental and BCBS of Illinois PPO medical insurance. I needed to have 4 wisdom teeth removed, and provided the necessary paperwork in advance. They said they couldn't be sure of how much it would cost until I needed to pay, which should have been a red flag. I paid $300 cash the day of, and then received a bill for nearly $900 after. It doesn't look like they even bothered with my medical insurance, and the bill doesn't even deduct the $300. read more

I just about fell over when I saw this place is averaging 2.5 stars. Marvin Greene is professional, friendly, and highly skilled. I had a significant cavity in one wisdom tooth and a small cavity in another, and decided I wanted all four out so it would be over with. I got a fancy X-ray (the machine rotates around your head) and a consult, and was set for surgery just three days later. Please note that all of my wisdom teeth descended perfectly, so my extractions were all on the easy side. On surgery day, I was taken on time. I chose to be put under even though insurance doesn't cover it (thank you disposable income!). It took about 30 seconds to drift off, and I woke up 40 minutes later. That evening Dr. Greene called me at home to see how I was doing and remind me of the post-op instructions. Who does that? Dr. Greene does. To my total shock, there was no swelling at all and I ended up not even needing painkillers during recovery. I opted for some Advil P.M. just to help go to sleep, but I was never in pain at any point. I didn't eat anything harder than pudding for three days just to be safe. Incidentally, if you want to coax someone who's reluctant, tell them wisdom tooth extraction is an easy way to lose five pounds. Unlike the horror stories in other reviews, I had no issue whatsoever with my insurance or making payment. They were very straightforward about everything and I understood exactly what I was paying for. I don't know whether that means I was lucky or if complaints have led to better practices. If I moved out of the area and needed oral surgery, I would seriously drive 50 miles plus to be treated by Dr. Greene again. Don't let the bad reviews scare you away. read more

I had my wisdom teeth out here. They answered all my dumb questions (happily), and Dr. Greene, Dr. Hanson, and staff performed flawlessly. If you want an oral or maxillofacial surgeon with an incredible academic background and solid years experience, EITHER of these fine docs would be perfect. You can see their resumes on their website. They're pretty cool guys, too. read more

I had a tooth extraction today leading ultimately to an implant. I was uncomfortable having oral work done now during Covid. Dr. Hanson's staff were professional and helpful. Everything was done with precision. They even sanitized my credit card before returning it to me! I was taken on time and the whole procedure was relatively short. Dr Hanson is personable and professional. He works quickly and thoroughly and keeps you informed of his progress. This isn't a fun thing to do but they made it as pain free as possible in every way. read more

I was referred to Dr. Hanson ( my dentist) following a visit with her which revealed a cracked wisdom tooth. Like other recent reviewers who had positive experiences with this office, I was impressed with Dr. Hanson and the friendly, helpful ladies at the receptionist desk. On the day of the oral surgery I was asked to pay an upfront cost, which was unexpected because there was no mention during my first visit. This office is clean, well kept and a little cold (for me) during these past few cold days. Marcus is a wonderful assistant but the star here is clearly Dr. Hanson. I found him to be warm, sensitive, gentle and even smiled both during my initial and follow up visits. The tooth was extracted without any pain, procedure explained as you are sitting in the chair and what you can expect, and prescription was given. You can expect some discomfort afterwards but I did not experience any high degree of pain because I did take the meds immediately. If you have any doubts look at his credentials on line, they are impressive. A satisfied patient. read more

I have no complaints at all about the doctors or the patient care here. Let me just get that out of the way first. However, if Diana in billing would return my calls, I might be able to have my surgery here, and who knows then what my experience would be like? I came in for a consultation with Dr. Hanson for removal of my upper wisdom teeth. The consult was fine, he looked over my panoramic xray and gave me the treament plan, all of which sounded reasonable. This was a 2nd opinion, and the first doctor quoted me $750 to extract the two upper teeth with local anaesthesia (I do not have dental insurance). Then I went up front to speak with the billing "department", which as far as I can tell is just one woman named Diana who is set on running this practice into the ground. First of all, she took a look at my procedure codes and handed me a quote for $1225. When I asked why her quote was almost double the first quote I received, she snippily asked me to furnish the first quote so her office manager could look it over. Then, expecting that she would go show it to her office manager and get back to me, I took a seat to wait for her. Several minutes later she snapped that the office manager wasn't in and I would have to come back. When I asked her to make herself a copy of my quote so I could keep the original, she rolled her eyes and took her sweet time. Then I waited ten days for a phone call. After ten days I called her back and played phone tag for three days. After leaving her messages that went unanswered over a period of about three weeks, I asked my dentist to refer me to someone else. Dr. Zickmann at Lincoln Park Dental Specialists got me in in 2 days, quoted me $790 for the procedure, and scheduled it at a time that works great with my schedule. His office staff has been courteous and professional. Update: Diana finally called me back this morning (six weeks after our first conversation when she said she would "get back to me ASAP" and snidely informed me that her "billing manager" - who may not actually exist - can't bend on the procedure cost. I informed Diana that my procedure has already been scheduled at the practice of someone who values patient communication and respect, and she didn't even apologize. I think she really is trying to bankrupt her practice. What a racket. read more

I am going to reiterate the review from Nhan P. - but I am taking it down to 2 stars because I didn't even have surgery. I had a consult and opted to avoid surgery for now (btw - Dr. Hanson was super cool) I received a bill for 125 for the consultation. Since I was referred there by someone in-network, my provider should pay some of the cost, if not all of it, according to my benefits. However, the billing people here never called them or filed a claim. One month and 7 phone calls - yes SEVEN phone calls later - still nothing. I left my name at the front desk for the billing lady three times. JUST CALL MY PROVIDER AND FILE A CLAIM. ITS EASY. I work in healthcare. I know how it works. But It seems as though they are delaying this so i miss my payment due date and then accrue late fees. All they have to do is call and submit a claim on my behalf. If they don't call me back today - I will report them to the better business bureau and take additional measures to make sure this business does not continue to rip people off. Sidenote: when i called today they said the billing woman was "out for lunch" and asked if i wanted to leave my name. I refused, saying they wont call me back anyway so I will just try again. Me: "what time will she return from lunch?" (this is at 2pm) Woman: (takes long pause, mutes the phone) "um... te... ten minutes? ten minutes or so" my guess is the billing lady was right there, dodging me some more. probably doing some more nothing. @LPinstitute #annoyed read more

If I could give them 0 stars I would. Dr. Hanson pulled my wisdom teeth with no regard. I have permanent nerve damage in my lower left lip from his negligence. It has been nine months with little to no recovery and now have to see a maxillofacial neurosurgeon for a consultation. I am really upset and advise everyone to stay away from that dentistry and find a different one. You cannot trust them to have your best interests. read more

I agree with the last reviewer, I really don't understand all the negative reviews. I've been to this office multiple times, and the staff is very pleasant and the doctors are fantastic. As long as you understand your insurance policy, and review your treatment plan before you have the actual work done, there shouldn't be any surprises. I know that Dr. Hanson has extensive surgical training and handled my mom tooth extraction and implant placement with ease. The result was great, and his chair side manner is comforting and confident. Just what you want in your oral surgeon. I would recommend this office to anyone looking for a great oral surgeon! read more

For a week and a half I was in excruciating pain due to my bottom left wisdom tooth. My friend recommended me to this place. I called them and scheduled a consultation for Friday (5/6/16) and the surgery for Saturday (5/7/16) Before I went in, I had the bright idea to read the reviews on Yelp. Lord did those scared me. All the negative things about the billing and the customer service. I'm happy to say I had the BEST Experience beyond what I had imagined specially after reading these bad reviews! I was extremely nervous about the whole procedure, I do not like going to the dentist and I don't deal well with pain. Dr. Greene was beyond a professional and made sure I felt comfortable. He explained everything to me and assured me I was in safe hands, which I believed. He truly inspired me safety. He's very knowledgeable. He also made himself available after surgery. Any questions or concerns all I have to do is call. As far as the billing goes, it was nothing out of the ordinary. They went through my insurance and I paid whatever my portion was. Dental procedures are not cheap, so before you want something done make sure you know what your insurance covers so there's no surprises. I called my insurance with the codes, so I know what they cover and what they don't. It's not the doctor's fault if all of a sudden insurance companies do not cover certain procedures etc. I've had that happen before with other dentist offices but I personally do not think its a reflection on the professionalism of the dentist or the staff. Overall, I enjoyed my experience! I'm so glad my wisdom teeth were removed and I didn't feel a thing. Now to wait to recover. read more

I have no idea why this clinic has negative reviews. I was referred here for an urgent procedure and I received nothing but the best care from extremely professional and friendly people. I am extremely grateful for the kindness they showed me, even after my procedure I had a problem and needed to come back to the clinic and they went out of their way and stayed after hours to help me. I would refer this dentist office staff in a heartbeat to anyone that needs dental care. read more

I would give them NO stars if possible. I was referrred here by my regular dentist for removal of all four impacted wisdom teeth. Needless to say, this was not a procedure I was looking forward to, and was feeling very anxious at the time of my consultation. So I met with Dr Green. I have NOTHING positive to say about him. In fact, he is the sole reason I never went back. After reviewing my 360 x-rays, the Dr proceeded to tell me that my teeth were so impacted that I would "look like a total train wreck" after surgery.. YES, those were his exact words. Look, I understand my teeth were bad, and he didn't need to sugar coat it, but he certainly needed to be polite and professional. He was neither. I was disgraced by his behaviour. Needless to say, I never went back. This was almost two years ago. I am, now happy to say, despite the trauma Dr Green casued me, I have just recently had my wisdom teeth removed at ORA surgery in the South Loop, and have nothing but positive things to say about them. read more

My experience with LIncoln Park Institute was a very good one. I had all 4 wisdom teeth extracted at once. Dr. Hanson had told me that they weren't in there too bad and the whole surgery should only take about 15 minutes. I decided against anestesia since it wouldn't take long, and I just went with numbing. I was quite nervous when I went in to have my teeth extracted, but Dr. Hanson and his staff were excellent. The extraction was no where near as bad as I thought it would be, and it was very quick. Dr. Hanson and his staff were very helpful and answered all my questions. They also kept reminding me to nit hesitate to call or stop in if I had any complications. read more

My dentist referred me to Dr. Greene for a infected molar to be removed, and I'll echo everybody else- I was not impressed and I'm not aching to go back. Pun intended. I had made my mind up to just pull the tooth but got talked into an implant. I was teary and anxious, but the staff just left the door of the consultation room open so everyone walking by could hear me bubbling- not cool. Then I got taken upstairs, and Dr. Greene was ALL business, in and out, no chit-chat, no hand-holding. He has a brace on his knee and I asked him how he hurt himself mainly to take my mind off my OWN nerves and diffuse the situation but he just blew me off by mumbling a non-answer. He's not very good at patient interaction. As in, he avoids it. The young male assistant, however was very nice to me and calmed me down and held my hand as I teared up through a really tough procedure. Finally, about halfway- 3/4 of the way through this tough, scary, bloody and (kind of embarrassing) procedure, one of the font desk ladies came in, and she's peering over the shoulder of the doctor and the assistant, trying to get a good look, and I was thinking, "What the hell are you doing here, lady?" I mean, honestly. That was the last thing I needed at that moment. A gawker. And I couldn't talk obviously, so I felt really helpless. And then as a result, angry. Finally, after quoting me "$200-$700" they charged me $960. I got my tooth prepped for an implant, but honestly, I don't know at this point if I'm going to actually get the implant itself, and if I do, I'll go somewhere else, I think. For the most part everything went fine and I am still healing, and they did reach out with a follow-up call, but I felt like a number, not a patient. My mom is a doctor, and I don't believe in paying good money (and lots of it) to be treated like a number. read more

Staff was extremely friendly, knowledgeable, and efficient while also following all CDC COVID-19 guidelines. It was easy to make and get in for a wisdom teeth consultation. Dr. Hansen was educational, personable, and extremely reassuring. 2 weeks later I was able to get in and have my wisdom teeth removed by Dr. Hansen. I was appropriately nervous for my extraction, but Dr. Hansen and his team made me feel comfortable and relaxed. My extraction took no longer than 5 minutes. The team was great at explaining recovery instructions and encouraged me to call for any future questions/needs. Highly recommend! read more