In one week, I stayed at 2 locations through Liquid Life. While I loved the units we stayed in, I had a less than acceptable experience with Liquid Life. Communication with them is terrible and they dont seem to mind the inconveniences they place on their customers. Cleanliness of the San Carlos #1108 unit was a concern. We accidentally left a bag hanging in the closet and called to report it hours later. The cleaning lady found it and called me to tell me she was taking it to office. One week later, I still could not be told where the bag was and had to yell at them to stop telling me that "someone would look for it and contact me". The Broadmoor 901 was an outstanding space. Parking was very tight and I had to fight to get passes for both cars, even though I had emailed them prior to arrival and had been told I would be allowed 2 cars. We arrived to dirty laundry in the washing machine and a clogged toilet. Yet, we continued to have no clear communication and zero service, so we handled it ourselves. As a travel advisor, I will absolutely refer clients to these places, even though the San Carlos unit could use some updates, but I will not refer clients to utilize Liquid Life. I wasted hours of vacation time dealing with inadequate responses from Liquid Life and that is just unacceptable. read more

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My dad and I arrived at this condo on Saturday. Immediately dad notices his sick not draining and there was a smell coming from the drain. This is the master bath. We called and asked for maintenance to come and fix and promised on Saturday they would come. They did not come nor have they been here through today. It's been two or three days. We talked to an offshore person. BEWARE!!! Do not rent here!!! read more

We stayed at the broadmoor in orange beach on Perdido Blvd. I had to call the complex 10 minutes before we arrived because we never got a code to our door. This was after our check in was an hour before we got there. Thank god after I called 3 times I got in contact with a nice lady who gave me the code. The condo was pretty, however the ice maker to the bar didn't work, the kitchen sink leaked, the second I took my shoes off my feet were black from the lack of mopping the floors, the rug looked like it wasn't vacuumed, there were dirty foot prints on the wall and black marks that were just dirt on the wall. Also the property manager whose office is above the gym with dark hair was very rude. We had an incident where our parking pass blew away and we explained to a lady on the phone what happened and she said it was fine and to see someone in the office. When we went to the office, the property manager scolded us, yet wrote us a guest pass for the last two days we were there. Also told us that we should have had to pay another $75 for a piece of paper. Even though we only had 2 vehicles up there and already paid for an extra parking pass. $75 dollars for a replacement piece of construction paper is ridiculous. read more

If you rent a condo from Liquid Life at the Enclave in Orange Beach, Alabama, they will not tell you that you only can have one parking pass. Off site parking is a mile away and $125/wk. we had a 3 br and 3 families. Two pregnant mamas and a baby In the mix of 7 people. We didn't find out until we arrived. They just want your money.will never use them again. read more

wish I would e looked at the reviews before booking through Liquid Life. I totally understand why their rating is so low. the worse experience I've ever had through a rental company! never again... I requested to speak to a manager & still haven't heard from anyone!! so save yourself some stress NEVER rent through Liquid Life !!! read more

Liquid Life + Martinique on the Gulf HOA = renter beware. Our stay at Coconut Cabaret had significant issues that made the experience frustrating and, at times, uncomfortable: 1. parking passes. They didn't give us what was requested and then proceeded to ticket us for not having them. (day 1-2) 2. golf cart. The house came with a golf cart and in fact was a key amenity for our group. They took an opportunity to take the golf cart from our teen(of driving age) on day 2. Then proceeded to tell us different reasons as to why they took it and gave us different responses as to when we'd get it returned. They never returned it during our stay. (day 2) 3. Scheduled visitor. A pest company. We were notified that a pest control visit would occur, but other than the time slot, no details were provided . The technician required access to bedrooms and the attic, forcing us to move personal belongings. It was unclear what work was actually performed. (day 3) 4. Unscheduled visitors. A plumber. While away visiting family in the area, they disconnected the kitchen sink and water to kitchen. We encountered the plumber mid-work only because we forgot some supplies at the house otherwise we literally would have returned to the mess that evening. No one ever said a word about this. We were left without a functioning sink for over 24 hours. (day 4) A pest company. Yet another pest company shows up. We were not alerted to it, so we declined this visit for safety reasons. The plumber returns over 1.5 days later. The plumber returned shockingly. With the sheer lack of competence experienced with these companies so far, we expected to ride the week out sink less. When there, he looks and says he'd be back, returns a couple hours later, and finishes job. He entered and exited house with no communication, no knock, just shows up, walks in, walks out. (day 5) 5. Security ticketing/fines. Security might be another party involved in this web of strange behavior. Who knows what you'd get ticketed for in this place. As mentioned before, we were missing parking passes (100 each) and one car parked on sand (50). The fine didn't fit the crime so to speak. They seemed especially high. There should be a list of rules in the home for reference. It can be difficult to know what could get you ticketed. But I guess having a list of rules would decrease the attempt to get money from unsuspecting renters. Overall, this pattern of unannounced entries and overreach created a sense of discomfort and lack of security throughout our stay. We felt the need to remain constantly alert and avoided leaving the property unattended for extended periods. The home itself has potential--it is spacious, well-located, and suitable for large groups--but it appears poorly managed and in need of maintenance and cleaning. Based on our experience, we cannot recommend this property or this management company either. The lack of communication, coordination, and respect for guest privacy significantly impacted our stay. read more

As a condo owner on Orange Beach I rented a condo at Liquid Life Vacation Rentals Seaside Beach & Racquet 4707 for family overflow. They locked us out of our condo one hour early on checkout day. Our belongings inside while taking out trash and getting a luggage cart. Called them, they could care less. Emailed, no response. No attempt to help or make things right. Avoid liquid life and unit 4707 Seaside Beach & Racquet club. read more

This was our first time using Liquid Life. We booked the property on June 30 for a stay in mid-September. Exactly a week later our AC unit went and we needed to cancel our reservation so that we'd have the funds to replace our AC. I understand there are some non-refundable fees but we were charged $452 as part of their non-refundable fees for a "damage waiver". I asked what that was since we had just booked a week prior and were well over 60 days out from our check in date and had not set foot on the property. The person I was speaking with became very defensive and could not explain to me what a damage waiver was. So we are out $452 for making the huge mistake of booking a property with Liquid Life and canceling in 7 days. I also got sent back and forth between them and the travel insurance company over who was supposed to refund those charges. Terrible customer service, absolutely the worst rental agency I have ever dealt with. You'd be better off renting through VRBO. read more

​Our family vacation has been effectively ruined by Liquid Life's incompetence. After driving 13 hours from Oklahoma, our unit wasn't ready until two hours after check-in, leaving us and our groceries stuck in the hallway. While the unit was finally clean, the "luxury" experience we paid for was short-lived. ​A water leak has now forced us to move mid-trip. We paid $1,500 for a premium stay at Phoenix Orange Beach II, but we've been downgraded to a much older, lower-quality unit. Moving our entire family's belongings a second time is a massive hassle that has eaten up our vacation time. ​While the company mentioned a refund for the "price difference," they have been vague about the amount and have offered absolutely nothing for the extreme inconvenience of the move or the initial delay. The staff's indifferent attitude makes it clear they don't value their customers. If you want a stress-free vacation, book with someone else. read more

I highly recommend Liquid Life Vacation Rentals! Great communication prior to our departure, and excellent follow up during our visit. Our unit at Seawind was very spacious and the location was within walking distance to everything. Can't wait to book with them for our next trip to Gulf Shores! read more

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Recently rented a vacation home through Liquid Life in the Beach Village Resort in Orange Beach. The resort was gorgeous! And Liquid Life met every need we had. Great, frequent communication. Friendly staff. Would absolutely book with them at the BVR again! read more

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Terrible experience!!! from the very beginning. after driving over eight hours, we finally arrived to the house only to find that they never gave us enough parking passes for the three vehicles that I let them know a week prior we were coming with. They then expected us to drive another hour to go pick up said passes although by time we would've gotten there, they were gonna be closed. So then we wake up the next day to three parking tickets on our vehicles which we then had to address. I guess we made them mad because the same day they kicked three adults that were in our home off of the golf cart that was an amenity to the home that we rented and then confiscated it and was not going to give it back to us, although the reason that we even wanted This Amenity is for my mother-in-law who has trouble walking long distances. On the third day of our vacation, I then go to speak to them regarding this golf cart incident and the lady the desk immediately was rude to me and threatened to on me although I had not once raised my voice, cursed her, called anyone names or anything in that manner. Worst experience ever and I will not be back nor will they get any positive reviews from us or recommended to any of our friends or family. read more

Pay attention to the refund policy! It is terrible. Booked a condo with them but had to cancel 3 weeks later. Paid almost $600 for the reservation and only got back $200 because of the non-refundable fees!! And it took over a month to get the refund - had to reach out a couple times to even get it!! read more

DO NOT BOOK WITH LIQUID LIFE. They're rude, won't give refunds or discounts if anything goes wrong with your unit and the units are always NASTY! Between bedbugs, mold/mildew and appliances not working this company is a JOKE! Floors were disgusting too read more

We stayed in the Phoenix 2 building at Orange Beach, we did not have hot water on the first day which we realized while trying to bathe two toddlers after the beach. When I called I was told this was a recurring problem with that unit and they had been sending people to fix it, but I would assume if that's the case it's their duty to come up with a permanent solution. Someone did come to fix it and we had hot water for about a day, and then back to cold only. Management said they had to contact the HOA as it was on them to fix, which is an excuse that is not helpful at all. It did not get fixed while we were there, as she said she cannot send someone till the next day. In general the unit was very old, and it seems they are very stingy with maintenance based on others stories. read more

These people are a bunch of lying sack of shits. They will rent you a room, charge you upfront for the whole amount and when you get there the room is awful. Will not give you any of your money back. Had to go rent a hotel room for my stay!!! read more

Where do I even start? The week started fine with our room being clean and well accommodating. On Wednesday a shower handle flew off spraying cold water all over my son. We called and maintenance came to turn the water off but our water was off most of the day. Wednesday night we realized we had no hot water but thought it was a product of the water and breaker being turned off. Thursday around 1pm we realized we still had no hot water and maintenance was called again. Rather than call a plumber random techs were sent and ultimately our issue was never resolve. I will mention my son is medically fragile and needed hot water to be able to shower so we could do dressing changes. The customer service was horrendous and I was on the phone with countless "customer service representatives" attempting to get this resolved. We ended up heating hot water up on the stove to bathe him. I took a shower in the public showers of the building. I was on and off the phone from 6:30pm until 11pm that night only to be told that a plumber would be at our room sometime on Friday morning. By 8:45am Friday we heard from no one so my husband and I went to the liquid life office to discuss these concerns with management. It was reported to us that they were unaware of our concerns. Ultimately between liquid life and Air bnb i had to fight and negotiate for a refund. My complaint is not that things happened but rather how we were treated and the absolute lack of communication. It is insane that the lack of hot water and not having water for a full day was not made a priority. Having water and hot water at that is not a luxury item. It's a necessity especially with a child who has medical needs. We absolutely will never book with liquid life again. read more

There were at least 12+things wrong with our condo at Seawind. This included broken ice maker, drain in bathroom tub, toaster, garbage disposal and washing machine. The door key pad was changed three times, once without telling us. +++ There were workers coming in and out all 4 days. We have asked for a partial refund and have not heard back from them. Terrible experience. read more

I would not book/ reserve through Liquid Life. We booked/ reserved a few weeks ago for July; however, we were informed that the owner was making upgrades the days we booked and our reservation was cancelled. I find it highly unlikely that upgrades would be made during peak rental season. I'll find out for sure as we book through another company at the same complex for the same days and we'll be investigating. Additionally, go to the BBB website regarding this business and see all of the complaints. That should tell you all you need to know. read more

We arrived to no air yesterday and it still hasn't been resolved. We slept in an 85 degree unit all night and made multiple attempts to get resolved today. Still not getting anywhere. They are only offering to cancel reservation and reimburse us for remaining nights after Brittney in customer service told us they would move us to different unit while it's being repaired. So apparently they won't honor that. Spoke to Tonya a manager and she was not helpful in situation. We paid over $2000.00 for 4 nights and this is how we are being treated. read more

roaches in our condo, no water pressure! No response from staff for over 24 hours. Do not recommend at all. I asked them to make it since they ruined our vacation and no response. Waste of a vacation. read more

Really poor experience with Liquid Life. I would not recommend this company or be fooled by the friendly customer service reps on the phone. When conflict arises, they deflect & hide at any available opportunity. While part of the matter had to do with the property Liquid Life manages units in (Turquoise Place), their dishonesty, lack of communication & transparency were unlike anything we've experienced. We have been coming to Turquoise Place for 14 years & have never experienced an issue. After the price we paid for the week, to have the private balcony hot tub unavailable the entire week, a premium amenity for why we always book at TP in the first place, is extremely disappointing. If it was communicated in advance that the hot tub wasn't functional, we would've asked to move to another unit or cancelled our reservation altogether. Liquid Life/Turquoise Place waited to inform us until we were checked in & had no other options. We also filed a maintenance claim for a beeping fire alarm...it took 3 days to address, & the text we received that it was completed was THREE HOURS after checking out. Liquid Life also had no problem sending us a text for a discount to extend our stay an extra night. Again, if the hot tub was not going to be accessible, why tell us that is was? We also asked what other options were in the event it was closed, & were told the following: 4/25 at 3:16 pm "From the time line that we received from Spectrum the hot tub will be in use during your stay." We were given written notice before arrival that the hot tub WOULD be working, as well as it being confirmed at check-in by the front desk, only to find out it's not accessible when arriving to the room. Ultimately, we had no interest in leaving a negative review, but numerous emails went without a response & it's clear that Liquid Life could care less about actually taking care of customers. read more

We are currently in Summer Chase unit 4 Penthouse and ac has not worked properly the whole time we have been here-their maintenance person did not address nor fix the ac- we found in the unit (3 days previous)where a maintenance person from Liquid life had made a notation and left it on the dining table-that he "thought" he had fixed it-by re-setting the breaker-that was not the issue as the unit now is a toasty 85- very dis-appointed in Liquid Life's handling of this ordeal. 3 days of very uncomfortable living and paying $700 @ day for the experience. Rented from Liquid Life before and was satisfied with their service- read more

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We stayed at Beach Village Resort this past week with Liquid Life and we had an excellent experience and great time! Everything was smooth and we had great customer service from our booking months ago, responsiveness to minor changes, email communication and support during our stay. Our place was clean, the pool area excellent and the beach shuttle service was so nice when we needed it. It's gated but we had no issue getting beach chairs and umbrellas delivered to our unit from another company. Lots of options for shopping and restaurants nearby. We had a couple questions during our stay and received instant response. I see some bad reviews but I'm guessing they are one-offs, or all resolved now. Our experience couldn't have been better and we will definitely be back! read more

Before you rent from this company: 1. We were told the day before our trip that our condo no longer existed when it is the rental company's job to keep track of that. 2. We were moved 3 miles down the beach from where we originally wanted to be (we intentionally booked the original spot to be close to down town). 3. The code to the door was wrong when we arrived 4. The condo was the same price as the original, no refunds, despite lacking some of the things I wanted. 5. We weren't told until our arrival that our new condo was receiving renovations and STILL received no discount. The renovations were loud and lasted all hours of the day and beach access was closed off. 6. We had only 2 toilet paper rolls for 6 people and every other place I've stayed has always left enough for at least a few days. Liquid Life Vacation Rentals, is the cheapest, shittiest vacation rental company I've ever dealt with. read more

We rented April 11-14. The rental was confirmed and deposit accepted. 3 days later we were informed that the reservation was cancelled for "circumstances beyond their control." This turned out to mean they put the wrong price on the listing and were not happy with it. So they cancelled it. By this time we already had plane tickets, and people coming out to meet us had their reservations and tickets as well. Upon contacting them, they informed us the COO would be contacting us, and the COO was just as unhelpful (below is their response). They stated they had a financial responsibility to their client. Which is true. But they also have a responsibility to their client's reputation. They did this not only to us, but to someone else as well, according to other reviews. Be warned when using this company. They only get one star because I could not rate lower than that. Their response: Hi Jodyann - Reaching out to provide some additional information about your reservation that was cancelled today. Over the past month we've been in the middle of changing the main software that is used to publish our listings to AirBnB and other channels. During this process, there were errors that caused a variety of issues for us: some units showing as available when they were not, attaching pricing and rates to the wrong properties, and other similar issues. Unfortunately when you found this property available, the price that you were able to book for was a result of the software errors and did not reflect the accurate nightly rate and total price of this unit. Given we are a property management company, as opposed to an individual owner, there is no way for us to honor this pricing. I know nothing I have shared with you is good news or something you'd hope to hear, and I realize it doesn't make the situation any better. I apologize for the massive inconvenience this has caused you, and hope you are able to find the perfect property for your April vacation. read more

THIS WAS THE WORST CUSTOMER EXPERIENCE WITH LIQUID LIFE AND CARIBE D1112 I made a reservation from Wednesday, Nov 22 to Sunday, Nov 26 to celebrate the Thanksgiving holiday with my family. My reservation was made through Liquid Life, and it was my third reservation through that company over the past year. When I entered the condo, I was immediately met with a heavy mold/mildew smell. I assumed the A/C unit wasn't on which caused the stale air smell but when we started unpacking, my wife stepped in a large soaking wet spot of carpet in the master bedroom. We immediately called Liquid Life and a serviceman came over in 30 minutes and diagnosed the source of the water leak was from ice maker. The serviceman turned off the ice maker and emptied it out and assured us that everything was ok. I had to ask him to get a shopvac to suck up all the excess water on the carpet which he did. In the meantime, of waiting for the serviceman to shopvac the carpet, I used a bath towel to help soak up the excess water. The towel turned grey with dirty water from the carpet as is shown in one of my photos. The dirty water in the towel was indicative of how dirty the carpet was as well. About 30 minutes later, I noticed water pooling on the tile next to the wet bar where the ice maker was positioned. I called the serviceman again and he came over and saw water coming from under the baseboard/master bedroom door frame by the wet bar and then called a carpet company. The carpet company sent two men over and they brought equipment over to dry the walls, baseboards, cabinets, and carpet. They said to leave it on till Friday so everything will be dried out and they would come test the moisture levels and pick up the equipment. The water damage was so extensive, they cut the carpet padding out to help dry things out faster. This was extremely inconvenient for my family and the plans I had for a relaxing Thanksgiving at the condo. Not only did the condo reek of mold/mildew, the noise from the heavy-duty blowers and dehumidifier was deafening. Furthermore, the carpet tack strip was entirely exposed and was a physical hazard every time we entered and exited the master bedroom. On Thursday, Nov 23rd, I received an automated text from Liquid Life asking if everything was going great. The text stated that although it was Thanksgiving, a staff member monitors that communication channel. I explained my situation in detail, sent multiple photos but no one ever responded. The noise and mold/mildew smell were so bad, my two older kids drove back home to Louisiana on Thanksgiving Day. On Saturday, Nov 25th, I went to the Liquid Life office in the morning and voiced my complaint to Candy in detail and got the standard response that the manager (Crystal Authur) would not be in until Monday and that nothing could be done. Btw, the carpet company took moisture readings on Sat and the equipment can't be removed because everything is still wet. Liquid Life prides themselves on excellence, customer service and guarantees of cleanliness. Really??? Well, it's Monday, Nov 27 and I finally heard back from the manager Crystal Arthur at 11:57am. She states that because I was able to enjoy other parts of the condo, a full or partial refund is not warranted. That's like saying, the bedrooms have active and visible bedbugs but you can use the bathrooms, kitchen, balcony, and pools so no refund is warranted. After hearing me plead my case, she reluctantly offered a 15% refund of $165.88 from the original purchase of $1111.96. I can't verbally express how angry and disappointed I am with the whole situation and how the ownership and leadership of Liquid Life didn't live up to their own standards. Below is their information on VRBO. PROFESSIONAL CLEANING Your family and your guests deserve the peace of mind that comes with a professionally cleaned condo. This has been our standard practice for many years. Cleanliness equals protection... Their promise wasn't my experience! Book with another company. I wish I would have read the Yelp reviews before booking with Liquid Life. read more

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Our door lock battery died so we called LL to send a maintenance man. They sent Nick and he replaced the battery and confirmed that the digital lock worked again. He even gave us his phone number in case we needed to contact him. Thank you! read more

Please reconsider before booking. We checked in 24 hours ago with no air conditioning and unit was over 80 degrees and was told someone would come fix that day. 24 hours later and still getting the runaround. We have called and talked to several people who have either said they have someone coming to inspect air conditioning and repair or will move us. They have not followed through on either and will not give us any information to either relocate us to another unit or if AC will be repaired. Terrible experience and unit is too hot to spend any time in. Please reconsider booking here. read more

We stayed at 1392 W Beach Blvd Gulf Shores Alabama for our nationals tournament. We arrived and the pool was green took 2 days to get that cleaned, wifi internet did not work the entire time we were there, a coach fell thru a rusted chair, beds were broken up arrival, patio furniture is rusted and needs replacing, tv remotes are scarce. Dryer in 2nd floor doesnt dry and randomly cuts off, doors do not lock to certain rooms. On the plus side its close to the beach- like walk across the street and you're there. read more

We had this condo rented for five months and they canceled us today 3 weeks before we are supposed to be there. Liquid life did not help us find another place. 4 families and 5 children's summer vacation will not happen because of this company and the property manager. Do not do business with this company or property manager. read more

Liquid Life Vacation Rentals - Turquoise place 1501D - Vacation Rentals Near Me - Orange Beach, Alabama

I would have given them less than one star if it were possible. They bait and switched me in after reserving and getting confirmation for a condo at the Turquoise. The following week I get a call from Liquid Life telling me that they had to rebook us due to the condo owner wouldn't rent for that price. unacceptable business practice. Don't' ever book with this company. read more

I see a lot of bad reviews were from last year when COVID was rampant but in July 2021 everything I experienced with liquid life was good. They emailed me well ahead of time. They also emailed me a few days before to get ready for the check in process. The day of, they text me the code for the keypad. I was able to check in early. Check out was as simple as texting the word checkout to them. read more

We stayed at Seawind 1105. It was very nice and very clean. It has a spectacular view right on the beach and walking distance to Sea and Suds. Liquid Life made an error in our billing and covered it with no questions asked. We requested extra linens and they were delivered that day and also our cable went out and they had maintenance there within the hour who had the cable company there within the hour, and this was all on weekend days. We had a very good experience here and would for sure stay her again and use Liquid Life again. They were courteous and professional. Be sure to say Hello to Rita at the front gate! She's a Hoot! read more

Horrible experience!! Canceling my reservation one day before when it was booked for months in advance and not refunding or reimbursing any of the cost for hassle!! Wish i could give yall 0 stars!!! Booooooooooooooooooooooooooooooooooooooo read more

We are completely frustrated and overwhelmed by the poor service by Liquid Life. The amount of money paid to this company to be treated rudely was unacceptable. This company has staff that is rude, lies and has no desire to be helpful once the final payment has been made. They assured us the condo was checked for issues and everything was working and ready for our arrival weeks prior to our arrival. We were delayed at check in they stated curtains were falling off the windows. Well upon delayed check in the curtains were still falling off, hot tub broken and the unit smelled musty. But, we were reassured all was ready. No problem taking our money, but its been 5 days since arrival an no resolution, apology or anything! Owners BEWARE! Liquid Life isn't doing you any favors! read more

Same as all the other reviews: dirty floors, TVs not working, not clear on what amenities were & were not available. Poor customer service and rude attitude. Liquid Life is an awful company read more

This company is awful. No working televisions in our unit, terribly uncomfortable beds and bedding, the condos are old and not well equipped and when I called to let them know I was told I could pay an additional $500 to move to another place. Asked for extra blankets since not one bed had one and never received them either. read more

BEWARE OF liquid Life!!! Our story So the true testimony as to did I book with a reputable company is when something goes wrong how do they handle it. I can tell you our experience was a NIGHTMARE.! First thing I called Liquid Life to inquire about bringing our family pet to see if there was a pet deposit. Learned not a pet friendly property. No issues with their policy. While on the call the lady says good thing you called I see you are paid in full however we have drafted you a second time. Oops sorry. I will void that sorry for the issue we have moved computer systems. NOW BEWARE AND LOOK FOR OTHER REVIEWS!!! This is a lie! How many bad reviews have been answered by we moved computer systems. We gave them a pass THEN the day we are traveling they call to inform us they have double booked the room again blame the computer systems. They give us a temporary room after MULTIPLE CALLS INITIATED BY US !! and we move the next day to the unit we booked. Only for the water heater to go out that evening Saturday. We notify them and they tell us it will be Monday before it is fixed. We led all communication they did ZERO!! They offered to move us to another property in another city and blamed us when we refused because our entire softball team was at this property and we were playing local so the other city would have been a HUGE COST and inconvenience but again they blamed us for not moving a THIRD!!! Time! They have ZERO CUSTOMER SERVICE!!! Now let me address the fact we had not 1 but 2 maintenance visits where they knocked and came right in. ZERO NOTICE. Liquid Life was notified said they did not have maintenance scheduled but would look into it and call us back. Well no call back. So SECURITY SHOULD BE A GREAT CONCERN. Hope you're not sleeping or not dressed! They took over 4 days of our vacation and did not care! Offered us a laughable amount for compensation for our inconvenience but again ONLY AFTER WE CALLED TO ASK FOR SOMETHING. Again BEWARE ALL IS GOOD UNTIL IT IS NOT!!!! read more

UPDATE: This company is unethical and is violating this law specifically: https://www.ftc.gov/business-guidance/resources/consumer-review-fairness-act-what-businesses-need-know They attempted to refund me one night however it wasn't because of the poor service and inability to use the hot tub during our stay, it was in exchange for me taking down my reviews and not writing any further negative reviews. Please see the attached letter they said I would need to sign in exchange for one night's refund. Unbelievable. And then the representative, Anita Flemming, flat out lied stating that I requested no one should enter the condo during our stay to fix the hot tub. I repeatedly called to request the hot tub be fixed . Please never book with this company Book through SPECTRUM Resorts if you want to stay at Turquoise Place. Do NOT BOOK THROUGH LIQUID LIFE. We are very displeased with the multiple items that are not working correctly in the condo unit since arrival. I called twice regarding the hot tub as the water level was extremely low and the temperature would not get above 94. A "maintenance" person showed up, didn't fill the hot tub with additional water, and said he wasn't sure why the temperature wouldn't raise to above 100. He said he would put a rush order on having it correct. I never heard back! I called Liquid Life the following day and requested a status update. I was told someone would call me. I never heard back! On Sunday, five days after our vacation started, we happened to be on the elevator with a maintenance person from Spectrum (Not through Liquid Life) and told him about the hot tub. He looked at the hot tub and quickly fixed the issue (all we had to do was hold two buttons and pick the right code to reset the temperature). And no one ever came once to service hot tub for cleanliness ( it was dirty looking when we first arrived). It is unacceptable that we had to go the majority of our vacation without being able to use the hot tub and Liquid Life still did not correct the situation. One of the main reasons we chose Turquoise Place was because of the grill and hot tub on the balcony. Additional maintenance issues are: 1. oven cuts off randomly and has error "circuitry malfunction" displayed. 2. Thermometer on grill doesn't work. 3. Black mold all in the guest shower (someone was sent with a spray bottle to clean this but why wasn't it cleaned in the first place?) 4. Toilet in guest room is leaking. 5. If your third in line for a shower expect ice cold water. I called and text and emailed multiple times to request to speak to a manager. Instead of receiving a call from the manager, I received an email complaint form which states you will hear from someone 7-14 business days after your departure. Don't ever book through Turquoise Place! Book through Spectrum! read more

Liquid Life Vacation Rentals - This company has many poor reviews. See paragraph three of the letter they wanted me to sign in exchange for not posting negative reviews! - Vacation Rentals Near Me - Orange Beach, Alabama