Vann did an excellent job on trading in our over sized 2024 F350 Super Duty…read more We got a smaller Ford pickup because we are downsizing our house and lifestyle. He listened to our needs. Justin is an excellent F & I guy. Great chess player too.

I had an extremely frustrating and disappointing experience with this dealership's service…read moredepartment and would not recommend them to anyone. I brought in my brand-new Ford F-250 with just over 3,000 miles after the check engine light came on. Over the course of the visit, the service team changed their explanation multiple times before finally settling on what they claimed was an abrasion hole in a coolant line. Their explanation was that driving on a muddy road caused the coolant lines to push forward and rub against the underside of the truck, eventually wearing a hole in the line. Based on that claim, they told me the repair would not be covered under warranty and that I would have to pay for it out of pocket. Let me be clear: this is a nearly six-figure truck, marketed by Ford as "Built Ford Tough" and sold as a work truck. The road in question was a well-maintained farm road with road base, not some extreme or abusive environment. The idea that light mud on a farm road could cause internal components to shift enough to damage a coolant line is not only implausible -- if true, it represents a serious engineering flaw in a truck that is explicitly advertised to handle work conditions. When I inspected the underside of the truck, there was zero evidence of damage -- no scrapes, no impact marks, no signs of hitting anything whatsoever. Yet despite this, I was told my only options were to pay for the repair or come pick up the truck. To make matters worse, they told me that if I took the truck without the repair, my warranty would essentially be voided because the vehicle could not be driven in that condition. There was no attempt at open dialogue, no willingness to reasonably discuss the situation, and no advocacy on my behalf as the customer. The situation only changed after I contacted the dealership where I actually purchased the truck. The owner of that dealership personally reached out to this service department and explained that their position was unreasonable. Only after that call did this dealership suddenly agree that the repair should be covered under warranty. Even more frustrating, once they reversed course, the technician called me acting as if he had been "pushing for this all along." That is simply not true. I have text messages clearly stating that I needed to either pay for the repair or pick up the truck. The sudden change in tone felt like an attempt to save face once they realized I might share my experience publicly. Bottom line: this dealership did not put the customer first, was not honest or consistent, and only did the right thing after outside pressure from another dealership. I have zero confidence in their service department. I have since shared this experience with multiple family members who have purchased vehicles from this dealership, and they've all stated they will no longer service or buy vehicles here. This is my first Ford truck, and so far I am anything but impressed -- largely because of how this dealership handled a straightforward warranty issue on a nearly new vehicle. I would strongly recommend taking your truck anywhere else for service or warranty work.

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

I have been using Viking Automotive since 2014. They are the only fully transparent mechanic i am…read moreaware of. They have taken care of so many issues for me thay I have lost count. The quality of the sevice and the work is beyond amazing.

Fantastic service! My brakes started grinding whilst in UT on a ski trip, so I needed to get them…read morefixed fast. I contacted Brakes Only at 9am today, and everything was arranged by text within fifteen or so minutes. Lee came out to my hotel and changed both my front brake pads and rotors same day, and my truck was back ready to drive by 1.20pm! Communication before he got here was great, checking into the nature of the noise and how long it had been going on to make sure he had the correct parts with him, and he talked me through the job as as he changed the parts. The cost was more than reasonable too, looking at the price of parts online. Highly recommended, thanks Lee!

My go to for brake needs! I have used them in the past because they are easy, up front about…read moreoptions and cost. I felt heard and was able to ask questions.

My experience with the company was great. Definitely 10/10 Recommend. he helped me all so much this…read moremorning, and great customer service.

He came out and installed a sensor on the car it did not solve the problem. I have been trying to…read morecontact him and the business no one will return my call. I would not recommend this company to anyone. I wasn't looking for a refund just answers the problem is still not fixed.

Had my 60,000 maintenance done on my Toyota Sienna. They had my car 3 days and did a complete…read morecheckup. Shadetree Auto came highly recommended to me and I'm glad because I had no idea where to go. All the employees were friendly and gladly answered all my questions. I believe they did an excellent job with my car. They gave me a complete invoice on what they did and the cost for each item taken care of. I am very pleased with the service I got.

We are traveling through the area (staying two nights in Layton) on a family road trip. In our way…read morehere late afternoon yesterday, about 30 miles south of here, we heard a tapping/clicking noise coming from the front right tire area. Before we could pull off, we then heard a giant clunk and noise quieted down but didn't stop. Pulled over and found a giant hole in the front right fender (plastic directly in front of the tire). Found a local mechanic that was still open. He zip-tied things down (I mistakenly thought he only used one...) in a few minutes. There was a language barrier so I wanted to make sure I had it checked out by a highly reputable shop after we got into Layton. Found Shadetree and Ryan helped us out, inspecting the work. Said everything is good to go until we get home (about 1500 miles from now), even with potential rain. "Best possible outcome" he said and wouldn't accept any payment for his time down on the ground and talking with me. Wouldn't even accept beer money for his crew. Thank you, Ryan! The peace of mind you've given me and my family while on our vacation is so incredibly valuable.