I had to get my battery charged and checked it seemed like none of the guys wanted to disconnect my car battery same for connecting back I said please and asked nicely Anywho thanks Mathew for charging my battery and taking it out of my car read more

Saturday night and it's 50 minutes to get home, tail light goes out and is giving me a headache. Matthew and Christian were extremely helpful and got my problem resolved! I really appreciate when employees these days actually give a fuck about their work. These two gentlemen went above and beyond to help me. Thank you so much! read more

I'm giving 5 stars to LIZ ! Omg she was so kind and thoughtful she checked my oil and also changed my key fob . Everything I couldn't do . But she did everything with grace . A true girl boss . For that excellent customer service that's why I'm writing this review . Great Job read more

Had a bad experience with Matthew. Overheard him speaking inappropriately behind the counter. Not a very friendly store!

Everything went great. The guy Christian Sanchez and his coworkers were all extremely helpful, he went above and beyond to help me. Definitely recommend this place. read more

Matthew and Charles were a huge help. I ran low on oil on the freeway and those two went out of their way to help me find my oil and put some back in my engine before anything bad happened. read more

John Mack is the best! He checked my battery, terminals, and starter. He was very sweetsy and explained everything so kindly. He was the first "car guy" who didn't make me feel silly or dumb for my questions. 10/10 GOAT read more

Juan p at Auto zone Dude when off the hook helping us out man if you don't know this spot on Riverside and Archibald and are around the area Auto zone bro this Dude Juan help me out Dudes really take care of you . Juan p Bro God bless you man for what you did .. read more

it's a fucking car store but they don't have the most important car part that we needed. wtf! plus we drove a while. DONT GO HERE NOT RELIABLE read more

OK, can't say enough about the staff here. I have been here a few times for auto parts and the staff has always been very helpful. However, the quality of service was even a notch above. Alex G. was an amazing help. I had battery issues, had a long day at work and I couldn't change my new auto battery I bought at Costco on way from work for some reason. Once home, I realized I didn't have enough tools to change it myself, so I came to this AutoZone for help and to purchase tools. But Alex was really helpful in looking at my car and helping me out to change my battery, even though I didn't purchase the battery at their location. Sometimes small little help like this makes the whole lot of difference. Great staff! Even Greater Service! Thank you Alex! read more

Great customer service and quick service. When staff is available they are quick to respond to customer requests. Friendly service from John, Jackie, and Josh. read more

The RUDENESS of the old lady is so sad. I tried 5 times to explain what I needed and because she's too stubborn to listen to my needs I'll be going to the competition. She should definitely not be working directly with the public. But I see management doesn't care you're at 3 starts and falling. read more

Had a great experience Ryan was very helpful and helped my dad with a change of a battery great costumer service helped us with finding out the problem thank you again for the help We were able to find out the problem and was able to solve it read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Ontario, California

This store has used engine oil in 5 quart jugs on the shelf, for sale as new oil. When I found out I bought someone else's USED oil, I returned it to the store, and the guy treats me like I'm trying to rip THEM off! I was treated rude, and told it was my fault for not checking the seal on the container! I asked if he was calling me a liar, and his response was, "It is what it is." No apology, no customer service. I became the bad guy. How many more containers of used oil are they going to sell? I won't be going back. read more

Great service as I was looking for a car battery. They helped me get the right battery as well as helped me change the part on the spot.

I went to 2 of the competitors, a total of 3 stores and all I needed was license plate screws. Yes you'd think it'd be a simple task but it sure wasn't. I couldn't get anyone to help me, the couldn't have cared less. Then I went to this auto zone and Danny L was so helpful even to come out to my car and check what my problem was. In about 5 minutes I had what I needed and was out of there with both plates fixed. Thank you so much Danny L !!! Glad to give credit where it is due !!! read more

Nothing like great customer service & a friendly smile. My car battery died in LA, had it jumped and came to the auto zone.... I'm most familiar with. The young man, who helped me tonight was extremely nice and I appreciate his time and effort... read more

Wish I could give this Location Zero stars. Older lady that works there was very rude and discriminated against an older man speaking Spanish. She needs to be reported to HR! Everyone should go to the Eastvale location Instead! read more

I want to thank Mark for excellent customer service. I posted a long review earlier and want you to know he went over and beyond what I'm sure his job description is. Wonderful to know there are people that try and help you. read more

Gabe Rodriguez is really helpful and has good advice when it comes to car parts that I need ! I go to this auto zone at least once a week always have what I need ! read more

This is one of the places I've gone with the worst customer service. An older women assisted me, I asked her that I needed transmission oil, I gave her my vehicle info and she literally said "guaranteed that won't be in our system" without actually checking their system. The entire time I'm there I only heard negative words come out her mouth. I got so annoyed and literally left to O'Rileys across the street. Management needs to work on their employees and customer service. Crap!!!!! read more

Went in to get a serpentine belt. The lady started being rude I said good morning she said she didn't know and started complaining about others at her workplace. I told her I had my info for my car she denied help told me she needed the model of my trailblazer I offered the vin and or license plate she denied started being more ruse that I should know my model. Once she saw me leaving she said the vin would help but was to late. Worse costumer service ever read more

Trusted me to return battery saved me money Thanks guys This store understands the value of return customers read more

Poor customer service and rude , I called asking for a tool to adjust my a Carburetor, they had idea what I was talking about and were not willing to help me find what I needed. So long AutoZone I'll go some place where they know about cars and the products they sell. read more

I saw this incident the other day, but wanted to get it off my chest. I was in the store shopping when a delivery driver came in and the employee was being very racist to the driver. There was some kind of issue, the driver stated that he did his part of the job, but the employee couldn't let that go and start calling him names. I am suprised that the other Autozone employee did not try to stop him. When I was checking out, I hear his co-worker called him Tony. Don't be a prick Tony! read more

Money Mike always has taken care of me when I came in. Im not from Cali so his referrals have been HUGE! Returns and exchanges have never been a problem. My only problem is, I have a German car and a Japanese car and lately they don't seem to carry the parts that I need! read more

AutoZone Auto Parts - Autozone - Auto Parts & Supplies Near Me - Ontario, California

Went in to exchange a $17 wheel spacer forgot receipt at home. Manager Mike Rodriquez denied an exchange for the correct size. Made me drive back home to search for it. Found it and got a full refund. Won't ever go back there. AutoZone lost my business because of some guy on a power trip read more

I have been going to this Autozone over 16 years. Given so much business to them. I get along with everyone. But yesterday was above all experiences. I was replacing my daughters brakes, so my son in law brought in the old rotors and pads and was going to set them down on the parts counter away from registers. This lady name JACKIE rudely says you can't walk around the store I'm the only one in the store. Then she stopped tending to the customer and said right here you have to stand right here pointing to the ground. I looked at her name tag and she wasn't wearing the one that says her name. I quickly realized why she was making people wait, she didn't trust anyone to shop. She indirectly accused my of stealing. This sent me over the top. So rude! How does she even have a job. I have never in my life felt so disrespected. My son in law was floored. I will Never Never go to that store again. JACKIE learn basic life skills. You have bad interactions because of the way you treat people. read more

This place needs to learn what customer service is! Once I find my light bulb on my own, I'm waiting at the register with no one able to help me (three people right there) pay for my items , so I leave it and walk out. read more

I went to the counter to ask a question. A young guy looked and said, "Hey bud." No "Hello" or "Can I help you?" "Hey bud?" WTF? I waked out. If you don't want to work just stay home. I will never go back to this one. read more

Don't go there!!! Christian was kinda helping me! He wasn't really helping at all like why the f did u come here face!!! He was in a way kind of rude!!! No customer service!!! I'll not go there anymore!!! Christian also throw the bulbs i was buy on the counter like it was a piece of dirt!!!! It's a bloody bulb!!! But Pepboys near by was very friendly, and has great customer service!!! read more

Excellent service. The guys are always willing help; I didn't wear a skirt so I guess they actually like their job or the smile worked.

I have always received great service here. Josue S. Was friendly, knowledgeable and went the extra mile to help me out with what was needed for my car. I will definitely return to this location. Thank you for all your help and being so kind! read more

In reponse to the post of vee t I also was a customer in the autozone on Archibald Avenue that day the older woman as he puts it asks the customer if she could help him he said no another customer who was already being waited on said oh you don't speak Spanish, she said no and he replies you should. She said I understand words at that point you jumped in and said to her maybe she should learn, not all people in California speak Spanish Ido not either. Also she was told maybe if she spoke Spanish she might make a dollar more a hour and what happens when she orders Mexican food. Not everyone speaks two languages but people should realize this.She did nothing wrong read more

A battery may be more than if you go to Walmart, but the workers make it worth it. From changing your battery to their vast knowledge ... this is where I go!! read more

This Autozone is pretty cool. They have never refused a return from me, they always help me find my part, but it's the 2 oldest employees that mess it up for the whole store. The oldest male employee and the oldest female employee they got there are the worst at customer service. They always seem angry, they never help you with a smile, and they always act as if you are bothering them. I know that working for Autozone is not the most fun, but they put in the job application, they got hired, so now they have to do their job. The rest of this Autozone crew, keep up the good work. read more

My son had bought the wrong size socket and it was never used brought it back and he thought he got the correct one but he was wrong so I told him what the correct size was. He went back and was told they will not exchange it and again it had not been used .Not sure how these people stay in business he made an honest mistake read more

The light skin guy with glasses is incredibly rude. Horrible customer service from him. I came in pjs and he look at me as if was this bum off the street and if he worked on Wall Street wearing a suit. IT'S AUTO ZONE! Definitely not shopping there anymore. read more

Very poor location zero on customer service.Went in for a set of wiper blades Anthony who was there to assist me dropped the ball bigtime. With help like him it's very unlikely they have any satisfied customers.They can't get you the correct parts and service is non existant.Would recommend you drive down the street to O'Reilly where they are much better and prices and service are much better! Stay clear of autozone. read more

Terrible place to buy from... It seems that the people working at this place wouldn't want to be asked regarding the products they sell. The first time i asked about a signal light bulb, the staff gave me a look as if i was bothering him, he did answer my question but in a manner that is not pleasing at all...( was not able to get the name of staff, was thinking of letting it pass). When i was paying for the items that i got, i tried another staff ( name is Christian) to process the transaction for me. I asked about a price for the front shock absorbers for my Toyota.. Again, i got the look as if im being sized up, he then gave me a sigh...again as if im a bother to him. It is just one of those places you wish would close down for you woulDnt want to step back at that place again after receiving a very very terrible customer service. read more