BERTHA's FAMOUS BROWNIE: Order it. Period. One brownie is approx. a small rectangle about (1"x2"x4"). Definitely enough for one person, ok to share if you're not too into sweet things or just want to try it. Suggestion: remove the ganache from the top - so you can try the brownie on its own and with the ganache. Both offer their own experience and flavor bomb in your mouth! If you have time, sit in the bar or lounge area and order it for here. It's more fun to eat on a plate, w/a real fork than out of a plastic container from the to-go area. Yum. Those chefs had something going back in 1893! read more

Review for the express cafe there They may have invented the brownie here, but as I told everyone afterward, this was the FIRST brownie, not the BEST brownie. It was actually awful, and pretty expensive ($10). I took one bite and pushed it away. The building itself is absolutely gorgeous and well worth a walk through. read more

On the second floor of the Palmer House/Hilton.  The space is touristy and noisy, but the ceiling makes the visit worthwhile.  This lobby bar is pretty grand, featuring an ornate high ceiling and live music from 5pm, which contributes to the lively yet majestic ambiance. We have California's Daou Cabernet Sauvignon and Great Lakes Brewing Company's Eliot Ness Amber Lager (6.1% ABV)--both are excellent choices. Served in chef sommelier-style stemware. Additionally, many tables and seats have electrical outlets behind them, making the space practical for longer stays. read more

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Stopped by here twice during my stay at the Palmer House. Small bites menu was great. Food was delicious and perfect sized portions. Also tried a couple of specialty cocktails which hit the spot. Service was quick considering how busy they were during happy hour. Live musician was a nice bonus in the very historic hotel lobby bar. read more

I am currently staying at the Palmer house hotel so going to dinner at the hotel was very convenient. The food was excellent and the service was great. I wanted to get more pictures of the restaurant and Bar area to show off the decor. The painted ceiling is very detailed. I had a great experience here today. read more

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Review for Lockwood Express, adjacent to the Restaurant and Bar. This is a convenient grab & go bar for your scores needs if you don't have time for a sit down breakfast lunch or dinner. Pricing is decent. They have a few select warm breakfast menu, some pastries, and the famous renowned brownie. The farmhouse muffin breakfast was really good and I had latte to pair it with. Brownie is rich and yummy, worth the rich historic recipe. Fast service, the morning line moves at a good pace. There's a nice seating common area, spacious enough to do some work or socialize. read more

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I love coming here for the holidays! It's such a cozy spot -- I can't get over enjoying a drink, the unique ceilings, and the beautiful tree in the background. Just a heads-up: service can be slow. During our visit, we only got through one round because the server admitted they couldn't attend to us fully and offered the choice to either close the tab or get another server. Since we were ready to relax, it didn't really bother us. The drinks were good, and we were able to enjoy them in peace -- it just took a bit of time. Still a lovely holiday read more

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Came here for lunch since I had a big credit due to Hilton status. However, he experience was so enjoyable, I spent way over my credit!! lol. Bartender was very personable. Everyone in a good mood. I had the seared tuna sandwich and it came out as ordered. The fries were good. Too good! Drinks awesome. Great service. Would eat here again. read more

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Lockwood restaurant is located in the grand, historic Palmer House. I was surprised when we walked in and it was so void of decor. It reminded me of a Denny's. I'm not exaggerating. Luckily, I really don't care about ambiance and decor as long as the food is good. Well, the food was not good. I really shouldn't have ordered the chicken when the server confirmed it was white meat, but I figured it was marinated shawarma and wouldn't be dry. It was...and super dry at that. The tatziki helped get a few bites down but I couldn't (and didn't want to) finish even one of two of the pieces. Apps: Tuna tostadas were ok. Beef empanadas dry. Roasted cauliflower was boring considering the $21 price tag for a few pieces. Actually, all the apps were over $20. Outrageous for what we got. The caramel cheesecake was sickeningly sweet. Except for a couple tables of two, we were the only ones dining in a near empty restaurant on a Friday night. That was probably a good indication of what was to be. Just do drinks in the swanky lobby and enjoy the live music! read more

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The Lockwood Restaurant and Bar at the Palmer House Hotel is a welcoming space for guests. We came here for breakfast since it was included with our room credit. The restaurant is cozy, clean, and has a really nice atmosphere. The staff was super friendly and attentive, which made the experience even better. I had the American Breakfast with two over-easy eggs, bacon, roasted potatoes, toast, and fresh fruit for $22 , a fair price for a hotel breakfast. My husband had the avocado biscuit with eggs for $19, and it was really good too. Overall, good food, great service, and a relaxing vibe. A nice way to start the morning if you're staying at the Palmer House read more

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This review is for Lockwood Express. I had the privilege of stopping by the market in the hotel prior to leaving the city. The Lockwood express has many grab and go options, but I had my eyes set on the brownie. This brownie recipe is the original brownie recipe that beats all recipes! The brownie is moist, sweet, but not overly sweet and Soo good! Simple ingredients that are located on the packaging. Most definitely stop by while in Chicago. The staff was nice and check out was a breeze ( I was the only person in line lol) The hotel lobby is beautiful as well! The Lockwood Express is located on the second floor next to the restaurant. read more

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Historic Hotel lobby in famous art and theater district: Check! Nice atmosphere at the reception area with well-dressed young lady to greet us: Check! And that's as far as it went. The menu was tight. Not too many options, and that could mean two things, the chef and crew can execute these to the optimal level, or the chef is trying to keep food cost and staff low. The latter won. I got the tomato soup and burger, hard to mess that up, and carried the most reasonable price in the menu. First the Tomato soup, or as described, "ROASTED TOMATO Soup, SAM MARZANO TOMATO-FRESH BASIL *v (for vegan)". The boat-shaped soup dish is a nice shade of under bridge L-train rust. As I faced my tomato soup, my wife asked me, "what are you thinking about?" Me:"My poor life choices that led me to this soup." With the taste and consistency of 7-11 pizza sauce, I was more than a bit underwhelmed. The taste was metallic, heavy on the pepper, and oregano. Not in a good way. I could not taste the fresh basil advertised. The packaged grisseni that came with it would only be a nice touch if I was having this meal in an Airplane. The burger was not bad, juicy and well seasoned. The bun was branded with a cattle seared logo on top. But the from-frozen-bag fries, brought the plate back to earth. Yet this was the best part of the meal. The service was forgettable. Water with no ice after first refill-and a disappointing look on the server when we did not want adult drinks. Looking at my half-touched soup that remained on the table even after we got the check, it seemed as if it was taunting me? Why did the waiter leave it on the table? Even after I finished my entree? Was this the start of a convoluted French horror art house film, where the soup is the misunderstood monster and I, the horrible American traveler who instigated my own demise by not realizing its potential, therefore turning it into a tale of woe...? Maybe? So many questions. At the end, my wife asked: "Do you want a doggy bag for your soup?" Me: "Only if it comes with a dog to eat it." This restaurant is a bit of a mystery, lots of potential, but poorly executed. I am sure it was a grand restaurant back in the day, but sadly this is now just an overpriced tourist trap. read more

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The breakfast sandwich is savory gluten-free decadence when you order it on GF toast! It's like an omelette sandwich with avocado spread and tomato jam. My partner's pancakes looked fluffier than most. And once I asked for water without ice, I was never without it, so the service is super attentive. This restaurant is located in The Palmer Hotel, no signage on the sidewalk so it might seem hard to locate. Just enter the hotel lobby on Monroe St and head up the stairs. read more

Lockwood Restaurant & Bar - The breakfast sandwich served gluten-free! The photograph doesn't show it but the fruit was sweet & delicious. - New American Near Me - Chicago, Illinois

I usually stop here to eat when staying at the plamer house. The pros are that breakfast is delicious, the drinks are good and the staff is nice. However, I've tried other items like the flatbreads and arancini which werent good. I'd go back for breakfast but not dinner. read more

Just came for a drink. I fancy seasonal menus and "limited-time" menu options all the time. I saw the Vanilla Chai Tea White Russian and I had to have it. In my mind, I was thinking notes of cinnamon, clove, vanilla, and cardamom. I got punched in the face by star anise. The drink itself was good, but I wouldn't add "chai" in the name of it when it tastes more like an espresso martini. The garnishes were too much. Who needs an entire stick of cinnamon and two star anise cloves? Answer, no one. It just seemed wasteful and they wanted the smell to bring those flavors of vanilla chai. Star anise is a strong smell, so it hits you right there and makes it hard to taste the other flavors. Smell is part of the tasting experience. No comments on the service as I was not there for long to give a proper review of it. The Palmer House is a classy location and the Lockwood Restaurant and Bar is right in the middle of the lobby area, surrounded by the ornate, classical decor. Love it. Overall, the drink needs some work, especially with how it's being consumed as an experience. read more

Lockwood Restaurant & Bar - Vanilla Chai Tea White Russian - New American Near Me - Chicago, Illinois

We had a 20 minute wait so we went to our room for a bit until our table was ready. We were seated and immediately given a menu. We ordered a burger and a steak. The burger was probably one of the best I've had and the steak was amazing. The fries were also crunchy and fresh (I like them crunchy). The food was absolutely amazing and I would definitely be back! read more

Lockwood Restaurant & Bar - Steak - New American Near Me - Chicago, Illinois

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Mrs Rosa, Tony and the whole crew at Lockwood in Palmer House are amazing. The breakfast potatoes are wickedly delicious and the vibe is lovely. read more

This was well worth the price considering the awful breakfast we had somewhere else. The toast isn't burnt. It is pumpernickel and it tasted like they got it from a special bakery. It wasn't like any other pumpernickel that I've had before. The servers worked in tandem and both were quick and efficient. read more

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Rude staff and rude manager. The service was slow and food was meh. Chicago is better than this.

Located in the mezzanine of the famous Palmer Hotel, I stopped by this Chicago institution on Michelle W's recommendation for a nightcap after my Saturday dinner. I'm guessing I arrived close to last call and on a day of proms and whatnot because service did feel a little rushed. I mean, there was little banter or other recommendations. That's why I can only rate this three stars. The space itself is beautiful with floor and ceiling mosaics, which I had seen earlier during one of the architecture tours. My drink, the Armstrong - captain Morgan, orange and tiki bitters - was actually pretty smooth and well mixed. read more

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Jay, the Manager at the Lockwood express resolves a customer concern expertly. Excellent rep for this establishment. Nice little shop. read more

Lockwood Restaurant & Bar - New American Near Me - Chicago, Illinois

Stayed at the Palmer and decided to eat breakfast here because we had food & beverage credit here. I ordered the All American which included eggs, bacon & fruit with toast on the side. The restaurant is located in the lobby area of the Palmer and right behind the bar. I was surprised how small it was inside and kind of reminded me of a cafe inside of a local casino. I thought the service was just ok. The food was really nothing write home about. Just your normal fair that you would get at a Denny's or something. The only reason we came here is due to the daily credit we had. But I would recommend you walk outside and eat at one of the other places. There's a corner bakery right outside. read more

Lockwood Restaurant & Bar - Top: Biscuits & Gravy Bottom: American Breakfast - New American Near Me - Chicago, Illinois

Authentic NY style Italian restaurant. I bit pricey for Fort Myers, but delicious! Our waiter was terrific! Sorry, I forgot your name

Went there tonight, here are my thoughts. Host is awful and disrespectfully rude. One of the hotel desk workers kept standing near her talking and staring at people. Not sure what his job was but anyways! Bartenders and servers seem miserable not a single smile or manners shown. I felt disrespected and judged waiting for go food for my children as if I couldn't order food for my hotel room up the stairs! What has happened to Chicago?? Honestly so disappointed! The prices are insane as the food has lean cuisine vibes and microwave written all over it. read more

We came to check out the historic building. We arrived during Happy Hour and it was super busy. We were fortunate enough to arrive just when a couple was leaving. The bartenders were friendly and quick. The menu not too exhaustive. The lounge singer had a good repertoire. Overall, we enjoyed our few hours hanging out at this iconic bar. We ordered: Marinated olives Bertha's brownies Sazerac The Duchess. Although it doesn't contain Jaggermeister, it strongly gives off the scent of Jaggermeister. Thank goodness it did not taste like it! Local rye whiskey Cocktails at The Lobby Bar. Fun times read more

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Not sure what is going there. E-mailed the manager two hours prior to our desired time (I could not find how to make a reservation on the website). When our party of seven arrived no one seemed to know we were expected. And four days later, still no reply from the manager. Food was good, but the soup came after the meal. On-line menu, apparently from fall 2024/winter 2025, is out-of-date. One soup is stated, another is available. Look, downtown Chicago is a disaster. The foot traffic can vary from one week to another. Regardless, a hotel should always been prepared for the unexpected. I would return, but solo and by sitting at the bar. That seemed to be the area which received the staff's attention. read more

Stopped in the Palmer House to see its amazing lobby and stayed for a drink. I just love this historical hotel and wanted to show it to my friends. So we spent an hour sipping cocktails in style. We sat in the lounge chairs in the center of the room, which has an amazing server that comes around. My Bloody Mary was just the right level of spicy and very delicious. Definitely recommend this stopover if you're shopping down State St. read more

Lockwood Restaurant & Bar - New American Near Me - Chicago, Illinois

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Was staying at the Palmer this week and the restaurant was very convenient especially for breakfast. Staff were great morning people and extremely lively. They actually worked hard to make sure your morning was off to a good start. Good food as I only had breakfast and I enjoyed their charroso gravy and biscuits just the right amount of kick for the day. Bacon was cooked the way I enjoy not to crispy and not too chewy. read more

Had to bounce between two and three stars for a while. Settled on 3, but still. The restaurant is located at the Palmer House hotel where I was staying. I visited the restaurant twice for breakfast, and the food was very good (had steel cut oatmeal and overnight oats, both tasty and well presented). Then I stopped by for dinner. First I got chicken soup, which was good, but honestly sounded better on the description. As my main dish I decided on lobster roll. Big mistake, very big. I live in New England, and I know very well what is good lobster roll. What was brought to my table looked like a hotdog bun with maybe a two ounces of lobster, almost dry. Both taste and size were pitiful, so for $28 I mainly got very tasty French fries. The Palmer House hotel is beautiful and worth seeing it. But if you know what the real lobster roll is, my only recommendation is to avoid this dish. Service was excellent during all of my visits. read more

Lockwood Restaurant & Bar - Lobster Roll Sandwich - New American Near Me - Chicago, Illinois

The Palmer House Hilton is exquisite and the restaurant doesn't disappoint. I had several visits to the bar which has a wonderful atmosphere and great service. For breakfast I had the most wonderful omelette with onions, spinach and mushrooms. The berries were spectacular. I commented to the server and she remarked that their produce is very fresh! The Palmer House Hilton was where the browsing was invented so it's not to be missed! read more

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We were advised to come to this historic hotel to see the ceiling and have a drink. That's exactly what we did. We sat in nice, comfy chairs, and enjoyed two yummy martinis. I cannot comment on the food nor the rooms at this hotel because we just had our two martinis, stayed for a while, talked and then left. It is a beautiful place to just relax and have a nice conversation where you can actually hear each other talk. read more

Lockwood Restaurant & Bar - Martinis - New American Near Me - Chicago, Illinois

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Its our second time staying in Palmer house Beautiful hotel. Their front desk staff is wonderful and such a nice welcoming people. We had lunch Lunch was amazing And server: she was really friendly and looked like she was working by herself Even though she is by herself she was still managing to check on us time by time We had our breakfast to go this morning Oh man what a experience Manager was looked so mad and pissed I wish someone check the camera and watch his attitude I never treated like this in hospitality industry He stormed of on us He was so pissed and mad And after we sign the check n we gave him the check and said thank you to him He never say thank you he just took the check and stormed off again Restaurant manager !!!! Wow if its too much to handle i think he should step away and take a break He dont have to blow off on anyone If its other way around he would be so pissed if i treat him the way he treated us So hope he read this!!!! I dont deserve to treated or start my morning like that And you want to be call yourself luxury hotel Wooow nooo!!!!! read more

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Convenient spot inside the Palmer House. Live music is always plus. Food was delicious. The fried green tomatoes was our favorite. Service was a bit slow. Recommend you pour your own beer unless you like 3/4 glass of head . read more

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Quite happy with my experience at Lockwood Bar AND their Lockwood Express. The restaurant & bar, located in the lobby of the famous Palmer House (Hilton) Hotel is breathtakingly beautiful. You come for the ambiance and stay for the cocktails. Operating primarily as a bar due to Covid-19, offering small plates and a limited menu from 4pm-9pm. Seating is widely available, with table options on the second floor, to give a bird's eye view of the architecture. We visited on NYE as guests of the hotel and found the servers to be attentive & welcoming. We enjoyed several rounds of Fitzgeralds and old fashioneds. Palmer House has their own private select spirits. The Lockwood Express is an excellent dining pivot during Covid. Located slightly off the lobby, it offers a wide array of snacks, beverages (alcoholic and non) and pre-packaged food items for purchase. I was impressed by the quantity and variety of items available. I was able to grab the last two "famous Palmer House" brownies." There is also a full service coffee bar with barista. Breakfast sandwiches can be ordered too. I think it's a safe way to operate during these challenging times. read more

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Stopped by in the afternoon and was asked to sit in the lobby area to receive service. The server never came to our table after 15 minutes, and I don't necessarily think this was the fault of our server. Sitting in the lobby, we were next to tables with very clear patrons who were ordering beverages and small bites, but guests with no clear intention of eating were also sitting at the same tables. Confusing! After eventually going to the bar to order, the bartender (thankfully) told us that the dishes we wanted to order were better found in Lockwood Express, the grab-and-go version of the restaurant, for almost half the price. We picked up some things, alongside the historic brownie (mildly chocolatey, which I was thankfully into). read more

Staying here at the Palmer House Hotel, we thought we would give the restaurant a try. Food is good. A bit pricey but understandable since it is in a hotels waitstaff was nice. After our meal I was so looking forward to the apple crisp with mascarpone and candied pecans. Disappointment came when it was served without the pecans. read more

I came into town to visit my husband on a work trip. He hadn't had much luck with food since he got here so we took a chance and ate at the Lockwood which is downstairs in the Palmer House hotel. We were pleasantly surprised at how perfect this food was!! The salmon was tender and flavorful and the crab cake was delicious and the perfect late night portion. They had some signature cocktails but I had the margarita which was yummy. I would definitely recommend this place it's nice and the service was fast. read more

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One of the most iconic and stunning interiors, curated and maintained as a feast for the eyes with painted ceilings, fine furnishings; I could sing it's praises all day long- but... The management has decided this is not just an iconic landmark, it's a sports bar too. Replete with huge televisions that literally no one was watching, this beautiful place has chosen to cheapen itself with sports games. Basketball on one tv, football, talking heads, commercials, all for what? It's a shame and if a Chicago team were in the playoffs, maybe? Pick a lane Palmer House! Some very thoughtful people built a great establishment, you have cheapened it in the most tacky approach possible. read more

Ambience, check! Service, check! Quality, check! Food, check! Once you get satiated with the view of the empire room, you are in for the next surprise, the dining experience! Though their menu is small, the service is amazing. I had ample vegetarian options to choose from and got the veggie panini and the avocado toast. The best I've had in a long time. The avocado was creamy and the bread was not brittle. The coffee, apple juice and the OJ went well with the food. it took time for us to get seated, so I would recommend you to beat the crowd. FYI, the sunny side up yolk never broke, phew! read more

+ Great vibe + Convenient if you're a hotel guest + Good menu - Rude hostess - Never even got served water - Had to get up and check with hostess because no one acknowledged us and was told someone will come, told her okay but we've already been waiting 10 minutes and when I walked away she said, "It hasn't been 10 minutes" That rudeness isn't acceptable so we left. Equally disappointing as a customer off the street, a hotel guest, and a Hilton honors member, on every level. That employee needs retraining and coaching on customer service. read more