If I could give zero stars, I would. Currently waiting over an hour for two entrees and a kid's meal.

Went tonight never got part of our order. What we got was wrong. Brought my husband's salad and when he finished I asked about mine and he brought it. I think he charged us for an appetizer that we never got and asked to be taken off ticket. We didn't get an itemized ticket. read more

I love going here but last weekend the food wasn't good. The lady who waited on us was given a $20.00 tip in cash and then without my knowledge put a $20.00 tip on my debit card as well. You got me once but never again. read more

We have been coming here for years and the service can go either way. However, recently everything has been excellent. The food was hot and fresh and the drinks were good. Service was good. Sit in the bar for the best experience. The parking can be a problem at times. read more

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I like Logan's but this one I drove an hour out of my way exited to get some good food but when I got there contradictory to the website they didn't open for another 4 hours, what a waste of time and gas, please change this read more

Hmmm? Well I knew better from reading other reviews before I went to the Jackson Tennessee location. This is the first time that I've ever been to any Logan's. I arrived at around 8pm on a Sunday night. Not too busy with maybe 6 tables taken and just one couple and a solo guy and me at the bar. I ordered a rack of ribs with a salad. My salad was the best part of the meal. A half hour after I ordered another waitress came to inform me that they were out of ribs!! 30 minutes for them to figure this out. So I ordered the surf and turf. Over an hour after I arrived I finally had my meal in front of me. I overheard someone say that they were backed up in the kitchen with orders? Everyone had finished their meal and left. Three tables with customers. Yes, 3!! As for my meal? Shrimp was literally cold? And steak was about the size of a medallion and WELL done, not medium well as ordered. An order is NOT a request. Not impressed and I'll not be back. Thank you Madie for making a bad eating experience at least bearable. read more

I was not at all impressed. The service was mediocre. My order was incorrect and the portion of my order(shrimp trio) was very burned by the old grease they were using. By the time I got my recooked food the restaurant was closing and I had to take it with me to go. read more

Logan's Roadhouse - This was the fried pickles they were serving. Very greasy and cooked in old grease . - Steakhouses Near Me - Jackson, Tennessee

A typical middle of the road steakhouse chain. So for the class of restaurant and chain that it is I would say the meal was on par. Definitely not great or memorable but decent. If it was my choice I would not go here for a steak or nice dinner but for this particular meal it was not my choice...so off we went. That being said, I went with my parents and grandmother on Saturday evening around 5pm. Surprisingly, it was already busy. My dad and grandmother ordered steak and seemed to enjoy it ( but my tastes and food criticisms vary greatly from theirs). I ordered the wood grilled salmon with steamed broccoli and plain baked sweet potato. Not bad, very light; favorite part of the meal was the potato and bucket of peanuts. If you aren't picky and not wanting the best steak in town, Logan's is an option. Service is ok considering its mostly high school/college students for servers. If you want a decent "steakhouse" meal at a good price then you will find it here. read more

*Bar Review* My friend and I came here for drinks and hung out in the bar area. It was her first night out without her husband since having her baby 3 years ago so she was totally due for a girls' night. Shiloh was our bartender. She is friendly, on top of her game, and can make one hell of a margarita! I really enjoyed her serving us. I ordered 2 happy hour special margaritas salted and on the rocks. My friend ordered 2 happy hour frozen strawberry margaritas that she really enjoyed. She said it was not syrupy tasting like a lot of the time when she orders them. Pricing of the drinks are cheap. Happy hour happens during 2-4pm and then from 8-10pm. They offer drinks for $2-$6. There are 2 types of margaritas you can get. You can get the Cuevo Gold which is $4 or the $3 well tequila. Even though it was well tequila, it was still of really good quality. I had a great time! I really like this Logan's. read more

Terrible service. I eat here about once a week, and I eat at the bar, and they are terrible. Never refill your drink. And either the kitchen is slow, or the bartenders always forget to get my food and I wait 20-40 min to eat. Every. Time. I'm friendly with them, cause I eat there so often, but god. Are they just terrible at service. Just because we're friendly doesn't mean I don't mind that you forget about me and take your time and never refill my drink. AND, I always order rare or med rare. The kitchen invariably overcooks it. At this point I don't even bother sending it back. UGH! read more

I work down the street The coupon buy one get one !! When they email it we go !! quick fresh sirloin with bp and salad 10.00 Cant beat it !! Split w co worker 15% tip included ask for no seasoning on the steak They over do the salt way to heavy !! read more

Walked in they walked us to the table through the menus on the table and walked away sit and wait it for someone to take her order took her order 30 minutes later the food arrive didn't see the waitress But twice bring the food and bring the Steak was under cooked Chicken salad had no dressing All and all Will not be back to this restaurant I do not recommend it to anyone read more

Worst dining experience ever. We ordered and waited 45 minutes - no food. Waitress disappeared. There was no one else in the place eating. We arrived about 915 and finally walked out about 1030. Terrible, horrible and only one lady even made eye contact to see that we had no food. There were more people in the kitchen than in the whole restaurant. Unbelievable- won't get that time back. Someone needs to check in - not how a restaurant should be run - Friday night - will not return. read more

Horrible experience. The service was slow and when we asked about our food we were told the kitchen ran out of tape so no food orders were seen. Our server then disappeared for ten minutes to attend a team meeting. Great timing for one of those. We left after an hour. It'll be a while before we go back. 3/30/2019 I spoke to the "acting" manager three weeks ago. He apologized and said he would be sending us certificates to cover the cost of the meal we never received. Three weeks and nothing so far. read more

Where to start... Me and a lifelong friend decided to eat here on a Saturday night, because there was no wait. Yeah, that should have been clue number one. The frumpy hostess sat us at the bar on a table that felt as though it had dried soap on it. That's the best way I can describe the unclean feeling. We sat there for about 13 minutes before the waitress took out drink order. We decided to hurry up and order when she came with the drinks in case she never came back. When the food came out 26 minutes later it was obvious it sat in the window for some time. The prime rib was very thin, very fatty and dry like a sponge. The shrimp were small and the rice pilaf they sat on were almost non-existent. The potato was plain, unlike the picture. My shrimp as well as my fries were on the very of being cooked enough. I just prayed we didn't get sick from it. We got ONE serving of 3 rolls for the 2 of us and only one refill of tea--lucky to get that much. Service was garbage and the food was bad. No more for me, thank you. There are other places to eat. read more

My husband planned a trip by train months ago; but once he got there due to hurricane Delta it was canceled. Consequently He was rerouted to Memphis and I drove down to pick him up and bring him home. We stopped in Jackson,Tn and made our first DoorDash order from Logan's. The food was cooked to perfection! Our Porterhouse and our grilled chicken were both flavorful and tender. We've eaten at High dollar steak houses around the country and this was by far one of the best we've ever had! Thanks! read more

First visit since they reopened. Our waiter was William. He was excellent! The dining room was clean. Seating is spaced properly, and all employees had on a mask. The food was hot & fresh. It was the best experience at a Logans in a long time. read more

Ugh I would never go back here. Based solely on food quality. My service was absolutely fine but nothing can be done for mediocre food. I have not been to a Logan's in maybe a year. I usually do the other two or 3 steak chains. I ordered a 12 oz ribeye and it was the cut and quality you would expect at a waffle house. I am not kidding I just needed a side of eggs to go with my cheap steak. Plus side my broccoli and vegetable skewer were really good. My drink was good. Not over poured read more

We were one of the first tables seated that day. I expected the rolls to be fresh and piping hot from the oven but they were barely warm enough to melt the butter. We both ordered the Healthy and Hearty with the 6oz Sirloin on one of our meals we sub the steamed broccoli for grilled mushrooms. I am so glad that we did. The salad and those mushrooms were the best things we were served, since the steak did not taste good at all. Matter of fact I was a bit leery of even eating it because it also smelled bad. I don't think the meat was bad I think it was the seasoning they used. When I unwrapped my silverware the knife in it was nasty. Opened the next silverware and all of it was as clean as it should be. Our server was very nice and attentive, but we were still very disappointed in the Logan's. It was not the place that I remember. read more

Extremely disappointed with last nights experience. While the service was lacking in several aspects, we were able to brush that off. The most critical flaw was the lack of Covid-19 safety protocol. As soon as we entered the restaurant we saw at least half the front of house staff not wearing their masks properly, or some not at all while in clear view of the customers near the To-Go station. The same goes for the kitchen staff who again could be seen from the front of the restaurant not wearing masks or not wearing them to cover their mouth AND nose. Specifically, our waitress came to our table several times without her mask covering her nose. As someone who works in hospitality under strict covid safety protocol, this was unacceptable and the lack of Covid safety frankly warrants a call to the CDC. read more

I have food allergies. I ordered the grill chicken salad. The salad was very wilted. The toppings were not fresh. The service was awful. No one was focused on the customers. Usually when I mention allergies a manager stops by. The salad took 30 minutes or longer to come out at a slow time. I did not get a refill. I overheard the waiters sharing stories how they overcharged guests for food. Just not a good business look. read more

What a terrible dinner. The baked potato was room temperature, at best, butter would not melt. I ordered the buttermilk chicken. The breading had more salt than the peanuts in the can. My son ordered a cheese burger, which could be compared to the sole of a shoe. A small, dry, chunk of meat that McDonald's would be ashamed to serve. The service was good. Our waitress is a hard worker. I felt bad for her, having to deliver such mediocre food. I will never eat here again. read more

Best place i ever ate at and the long island teas was amazing! me and my husband order one for each of us and i ended up taking his. I love the staff is very friendly. food was great! read more

The worst Logan's we have ever been to. Used to love all Logan's, but it's been a good while since we ate at one. Service was terrible, got both orders wrong, and the food was only mediocre at best. Even the normally delicious rolls were not very good. We're done with Logan's and will not be eating here again! read more

I just wanted to say that the young waitress with purple hair is awesome! My husband had an issue with his food and was quite cranky, but she kept a smile and got his food fixed very quickly. She was a great waitress! read more

Great food served in a relaxed environment. Consistently great food and service for several years. read more

Have always en joyed the ?wai S. , there salads4 E. are good.loaded potatoes are the best. Prices are alitle pricie but I think its worth the price read more

Great drinks, super friendly staff, some of the best food I've had in a long time. Highly recommended. Someone else gave it only two stars, but my rating is based on my expectations. I know it's not an upscale fine dining establishment in NY, it's a roadhouse in TN! Def woth the trip. Prices were reasonable, food was hot and fresh and delicious, and the staff went above and beyond expectations for service. Wish I was in the area longer to dine there again. read more

I'ts a shame this place will soon be out of business due to poor management. last 3 times we have been there they were out of menu items, out of corn, out of baked potatoes, out of rolls, out of prime rib, out of rib eye, out of ribs, out of croutons, out of sweet potatoes. read more

This place was packed even on a Tuesday night. The hostess was pleasant, the waitress was super. I wish I had her name to recommend her. My wife and I each had the "Brewski" which is an 8 oz. ribeye, with beer dipped onion rings onion top, plus a baked potato. It was excellent! Also the pre-meal salad is a generous size with a most excellent homemade blue cheese dressing. All this, with excellent service, in a bustling but very clean restaurant all for less than $30 (excluding tip). Yep, I recommend Logans. read more

Absolutely the worst service I've experienced at a Logans! Bar staff are all playing grab ass in the bathroom, people waiting to get drinks and pay meal tickets, unbelievable! Bar waitress had no idea what beers they carry. Food is on par with others in the chain but without service it is just a fail. read more

Terrible management and service here. We had to send a steak back twice. My wife ordered broccoli w/ cheese and they charged $2 for an actual slice of cheese melted on the top of it. Manager stated that's just what it costs, and even after messing up the order multiple times that it didn't mean anything. read more

I hate to give bad reviews. I don't think I've given any before. But this place was awful. Not only did we end up waiting for over an hour and a half (when we were told it would take 45 minutes), but it took another 45 minutes for our food to come out, bad quality. They brought my boyfriend the wrong meal and we had to wait another 30 minutes for them to bring him another meal, after everyone else had already finished. Wow. I was super disappointed. Come on Logan's... read more

Grill chicken...asparagus...and salad. Not a terrible hit on my calorie and sugar watch.

Lemme start by saying your wings are dry asf.the seats are very nasty,and the table had some kind of gooey residue.the waiter seemed very angry when we asked simple questions.he seemed very impatient.the ranch was off it tasted like ass never again. read more

I will start with the positives. The food was good. My steak was cooked correctly. I was a little put off when I asked for a small side of cheese & the waitress said, that costs extra. Like really? I'm paying $18 for a steak & 2 sides and you want to charge me for a small cup of shredded cheese? Also when we got there the hostess took us at a dirty table with dishes on it and told us to wait for her to clean it. I pointed out there were about 20 clean booths, why do we have to wait ? Also, the table was high off the ground where my sons high chair would be to low for him to consume food. Do not seat people with a high chair in the booths off the ground. I instead walked to a ground level clean booth and stayed we wanted that booth. Duh ! I could also see a salad station that was messy from our seat with a bunch of disenigrated creutons on top. Yuck! Things like that are things the chef should be doing not out for the restaurant to see and watch the waitress prepare. :( read more

Great local spot for dinner! Good food and friendly staff. Our server, Jay, provided exceptional service tonight. Next time you visit, ask for Jay. Conscientious and friendly-- takes great care of his customers and obviously has pride in his job. read more

Food was cold and dried out. I didn't know you could dry out a medium rare steak. It took 20 minutes for our salad to come out. They were not busy either. We love going to other Logan's but will not be back here. read more

This could have been the worst dinner experience I've ever had. 1. Steak ordered rare and arrived well done. 2. Baked potatoes were days old probably twice or 3 times baked-they were practically rocks. 3. The "steamed?"(rather twice boiled) broccoli arrived mushy, and completely inedible. 4. Buttermilk chicken tastes like 3 days old spoiled chicken and the batter coating was saltier than the Dead Sea. 5. The mango tea had an inch and a half of pure liquid sugar on the bottom. 6. The waiter barked our order back like we were at the McDonald's drive through. Felt cheap. 7. We were 6 people and were seated at a table made for 4- despite dozens of empty tables available to put together. I wish I could give 0 stars. Positive-My dad enjoyed his salad and peanuts, after having all our orders sent back to be remade and not improved, we all wished we just had dad's salad instead. read more

Have always enjoyed going to Logan's in Jackson. This used to be a weekly occurrence for us but no more. Service was slow and they weren't busy at all. It's 3 pm on a Saturday and this place would normally be hopping. The new Texas Roadhouse must be taking business. Once we ordered it took 35 min for our food to arrive. No big deal, it takes time to cook food. But the waitress never came back to the table. The only person we saw was a lady who dropped off rolls and we asked to refill a water. Then the steak was more on the rare side than the medium well side of things. Sent it back and waited another 10 min. Once we get that it's still more medium that well but I was so hungry that I took it. Now for most folks it wouldn't matter that this was medium. That is how they prefer it. However I am pregnant and my waitress knew that as she commented "oh I was pregnant a few weeks ago". I ended up not being able to finish my 6 Oz sirloin because it was stringy, chewy, and my husband was worried it would make me sick. (FYI: it did.). I could keep going but if you are sitting in the Logan's parking lot in Jackson, TN then do yourself a favor. Download the Texas Roadhouse app, put yourself on the waiting list, and get the heck out of the parking lot. read more

Logan's Roadhouse - Medium steak when requested medium well. This is after they took it back and cooked again. - Steakhouses Near Me - Jackson, Tennessee